JC
Jason Craig
United Kingdom
Reviews
Review of Blickers
Review of mysundayski.co.uk
I bought a gift for my wife's birthday…
I bought a gift for my wife's birthday from the site. It was delivered well in advance but unfortunately couldn't be worn with her ski suit. The company refused to accept a return given this was outside the 14 day return period (it was bought in advance). Not a great experience overall.
June 10, 2025
Unprompted review
Reply from mysundayski.co.uk
Hi Jason,
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations.
We would like to clarify that our returns policy is fully in line with UK consumer protection regulations. As stated clearly on our website, customers have *14 days from receipt of the item to log a return on our portal, and then a further 14 days to return the item to us. You can find full details of our returns policy here:
https://www.mysundayski.co.uk/pages/returns-exchanges
In your case, the return request was submitted outside of the 14-day window, and therefore did not meet the criteria for a standard return. Despite this, we still offered an exchange*as a gesture of goodwill - going beyond our usual policy to try and help.
We always aim to offer great service, but we also have to apply our policies consistently and fairly. If you have any further questions or would like to discuss this in more detail, please feel free to reach out to our customer service team directly.
Best regards,
My Sunday Ski