Ian

The mysundayski team were excellent at solving a problem with me together. I needed to make an exchange and for various reasons the process became a bit bumpy over the Christmas period but the team their bent over backwards to make sure the Ski Suit we needed to exchange arrived in time for our vacation. Thanks so much!

I think this company is exploiting people. We took out a policy when we first got our Dog, I paid 37 pounds per month. In the first renewal year they raised the premium by 60% to 59 pounds (I had made no claims at all). In the second renewal year, they have raised the premium again by 40% to 79 pound (again I have never made a claim). Awful customer service too. I clicked 'call me' as I wanted to cancel the policy. No no one called, I had to call them. Commercially exploitative business. Avoid, avoid, avoid.

Appalling. They are a sneaky tricky profiteering bunch. Test sent in by my daughter on 16th June with their 24hr postage service. Needed a result by 19th. They said it was being processes on 18th. On the 19th they then said it was not being processed. Eventually got the test results back on the 22nd. Had to purchase another test at Heathrow. Loads of stress and anxiety. No refund. They state they only give refunds if the results come back late - and this is important - after the test arrives at their lab - thus abdicating themselves of any processing responsibility whatsoever, even though they send a 24hr Royal Mail Tracked postage bar code with their kits. Shocking.

Over-sold a holiday to Mexico in a ‘five star resort’ - I repeatedly asked if there would be a lot of seaweed on the the beach as it was really important to us that the beaches were usable and and had read the reviews about some really big problems with seaweed on that coastline. The woman in milton keynes branch just flat out lied to me and told me there was no issue. In writing more than once. When I arrived with my four daughters for a ten day break the seaweed washed up on the shore made the beach stink, and there was a lot of it, every single day. It was unusable, the beach and sea was not really accessible. Jetski’s just got clogged up with the stuff and you had to be rescued. The locals told us it had been like this for the previous two years. The $1500 in resort credits are a complete rip-off too. TUI rep told me in the UK I could use them on exchange for excursions. This was a complete lie as well. I paid £12k for a really poor experience with them. Over- sellers. Really reallt disappointing. Will never use them or recommend them again.

Responsive and fast delivery. Excellent.