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Rated 5 out of 5 stars

I had issues installing the product on my laptop using the key code and emailed support for assistance. Straight away they sent an easy to follow guidance sheet over but I am not very good on compute... See more

Rated 5 out of 5 stars

I bought Office for Mac from MSSoftware a few months ago and have just run into a problem which required me to reinstall the software. My first question to MSSoftware about doing this was sent around... See more

Rated 4 out of 5 stars

The download links provided initially didn't work, but I received an email from Steve with different links (which still gave me a problem). After an exchange of messages, Steve sorted the problem out... See more

Rated 5 out of 5 stars

Key arrived within 10 mins. Step by step guide very helpful. App for uninstalling old versions of office 365 an important step. When installation completed I dropped them a note to advise how I know... See more

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4.8

Excellent

TrustScore 5 out of 5

413 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours


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Rated 5 out of 5 stars

Quick and helpful

When I needed the helpline they got back to me in minutes (Josh and Steven) - even at the weekend - and gave me several lots of help until the problem was solved - can't thank them enough.

August 10, 2024
Unprompted review
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Rated 5 out of 5 stars

With a brand new computer I needed to…

With a brand new computer I needed to put Office onto it, which I bought from MSSoftware back in January. They were super quick to respond and the email gave step by step instructions on how to do this. It was so easy and worked perfectly. Very happy.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer support.

Fantastic customer support.
I bought Office 2021 seven months ago and had a problem re-installing Office 2021 to a new PC after my old one died. My email to them was answered very quickly, even though it was a Saturday. The manual solution they gave fixed the issue straight away. saving me from having to buy another copy altogether great customer care and prompt service is why I have given 5 stars.

July 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Impressive service provided - thank you:-)

I made an error - ordering software without paying close attention to the relevant information provided (warning that it would only work with last 3 versions of Mac OS). When I contacted via the chat and provided my email, I received an email response very quickly on a Sunday afternoon. James was incredibly helpful, knowledgeable and an excellent communicator, resolving the problem for me by finding compatible software for my Mac. He patiently waited to hear from me, to make sure the replacement software worked on my laptop (which it does). I'm very impressed with the service provided and would certainly buy from MSSoftware again. Thank you, James!

June 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Having bought a Microsoft Office package I then had problems downloading it from the link provided. After 3 attempts I contacted MSSoftware who suggested another MS Office product. This downloaded with no problems. MSSoftware were very quick responding to my emails and were very helpful.

June 23, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, reliable service with great customer support.

June 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Outstanding service!

What made my experience great you ask?
> Emails answered in less than 30 minutes
> Incredibly helpful support staff (Josh in particular)
> Superb, highly detailed installation instructions
> Great pricing (MS Office 2021 Pro Plus)

June 13, 2024
Unprompted review

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