I had issues installing the product on my laptop using the key code and emailed support for assistance. Straight away they sent an easy to follow guidance sheet over but I am not very good on compute... See more
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I bought Office for Mac from MSSoftware a few months ago and have just run into a problem which required me to reinstall the software. My first question to MSSoftware about doing this was sent around... See more
The download links provided initially didn't work, but I received an email from Steve with different links (which still gave me a problem). After an exchange of messages, Steve sorted the problem out... See more
Key arrived within 10 mins. Step by step guide very helpful. App for uninstalling old versions of office 365 an important step. When installation completed I dropped them a note to advise how I know... See more
Company details
Contact info
Suite 20 Grove Works, 40 Grove Road, NN1 3LT, Northampton, United Kingdom
- 0113 3200338
- sales@mssoftware.co.uk
- mssoftware.co.uk
Replied to 50% of negative reviews
Typically replies within 24 hours
The help I received was exceptional.
excellent customer service!
Outstanding value and after sales…
Outstanding value and after sales service true proactive support helped and guided me right through the process of installation,
Truly recommend purchasing downloads from MMSoftware
I was a bit apprehensive
I was a bit apprehensive, regarding,codes/key etc,but it all worked great,loading Microsoft Office Pro for windows 11.Well recommended
Very helpful customer service
Very helpful customer service - they responded quickly to my email and gave sensible advice.
This was a purchase that had one thing…
This was a purchase that had one thing that confused me....brilliant to get an answer to my email question inside 5 minutes on a Sunday afternoon. Thank you¡
Had a few issues downloading the…
Had a few issues downloading the Microsoft office but MSS support dealt with these issues efficiently.
Quick and helpful
When I needed the helpline they got back to me in minutes (Josh and Steven) - even at the weekend - and gave me several lots of help until the problem was solved - can't thank them enough.
A great hassle free fast service
I was a bit apprehensive, regarding,codes/key etc,but it all worked great,loading Microsoft Office Pro for windows 10.Well recommended 👌
Brilliant from start to finish
With a brand new computer I needed to…
With a brand new computer I needed to put Office onto it, which I bought from MSSoftware back in January. They were super quick to respond and the email gave step by step instructions on how to do this. It was so easy and worked perfectly. Very happy.
Fantastic customer support.
Fantastic customer support.
I bought Office 2021 seven months ago and had a problem re-installing Office 2021 to a new PC after my old one died. My email to them was answered very quickly, even though it was a Saturday. The manual solution they gave fixed the issue straight away. saving me from having to buy another copy altogether great customer care and prompt service is why I have given 5 stars.
Impressive service provided - thank you:-)
I made an error - ordering software without paying close attention to the relevant information provided (warning that it would only work with last 3 versions of Mac OS). When I contacted via the chat and provided my email, I received an email response very quickly on a Sunday afternoon. James was incredibly helpful, knowledgeable and an excellent communicator, resolving the problem for me by finding compatible software for my Mac. He patiently waited to hear from me, to make sure the replacement software worked on my laptop (which it does). I'm very impressed with the service provided and would certainly buy from MSSoftware again. Thank you, James!
Great customer service
Having bought a Microsoft Office package I then had problems downloading it from the link provided. After 3 attempts I contacted MSSoftware who suggested another MS Office product. This downloaded with no problems. MSSoftware were very quick responding to my emails and were very helpful.
Support staff resolved my issue…
Support staff resolved my issue completely, no fuss, no hassle all for no charge. Would happily recommend them to anyone.
Speedy and so helpful
I was really impressed with the quick reply and simple guidance given to me to support me!
Excellent Support
Wanted to swap recently purchased software to a new machine. Advice helped me to do this easily. Many thanks.
Outstanding service!
What made my experience great you ask?
> Emails answered in less than 30 minutes
> Incredibly helpful support staff (Josh in particular)
> Superb, highly detailed installation instructions
> Great pricing (MS Office 2021 Pro Plus)
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