I had issues installing the product on my laptop using the key code and emailed support for assistance. Straight away they sent an easy to follow guidance sheet over but I am not very good on compute... See more
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I bought Office for Mac from MSSoftware a few months ago and have just run into a problem which required me to reinstall the software. My first question to MSSoftware about doing this was sent around... See more
The download links provided initially didn't work, but I received an email from Steve with different links (which still gave me a problem). After an exchange of messages, Steve sorted the problem out... See more
Key arrived within 10 mins. Step by step guide very helpful. App for uninstalling old versions of office 365 an important step. When installation completed I dropped them a note to advise how I know... See more
Company details
Contact info
Suite 20 Grove Works, 40 Grove Road, NN1 3LT, Northampton, United Kingdom
- 0113 3200338
- sales@mssoftware.co.uk
- mssoftware.co.uk
Replied to 50% of negative reviews
Typically replies within 24 hours
Quick response to non-activation issue
Quick response to non-activation issue. Turned out to be complex but kept getting quick responses over several hours into evening until it was resolved. Turned out not their fault but to do with complexities of Microsoft online accounts.
Absolutely first class service
Absolutely first class service, I am a IT virgin, it wasn't working for me, 1 email from them and it's sorted.
I expected the usual 7 day response time but within the hour I had my response/help.
Thank you all
Non listed Product
Sales staff made an enquiry about a non-listed product and it was made available to download in a couple of days. Excellent.
Avoid
The instruction gives a URL to a .img file to create a virtual disc drive to download the software - a complicated process we had never encountered before. Worryingly the key provided did not work on Microsoft website. We will avoid this supplier.
So we bought from Amazon, at a higher cost (still discounted), and everything worked fine.

Reply from MSSoftware
They solved the software issue quickly.
Sorted!
Downloading software and got it installed etc all fine, then had a problem with my product key, which resulted in strange error messages. Used online chat, and got an email in response. James was brilliant, kept at it till he solved my problem. Was gentle when explaining things to me that I should/could have known, too. Really pleased. Product (MS Project) working beautifully.
fast response and smooth installation!
fast response and smooth installation! 2019 Office for Mac
very happy with the purchase
MS Office fantastic installation support
Just bought MS Office from these guys for my Apple Mac and had a few issues, due to bad information from Microsoft.
The support I received from these guys was fantastic. Helpful, supportive and they went the extra mile to resolve the issues. I will definitely use them again and recommend them to family and friends
Helpful First class customer service.
Helpful customer service and prompt replies, couldn't ask for more.
Great support!
The helpful and patient support received to access my new software
MS Office for Mac - easy to follow instructions
I purchased MS Office for Mac and was impressed with the clear instructions on the website and with my purchase. I was up and running the application very easily.
Excellent service every time
Simple instructions helped me to sort…
Simple instructions helped me to sort out my issue and get the product working for me
Great service - really important when buying online
I did have a small problem and the response was brilliant. I got an answer in a few minutes and was offered a full refund if that didn't work out. It did, and I have the product fully working.
You might be able to buy the same products from a shop in a different time zone and small print that says "no help and no refunds" - but why would you do that?
It works, it isn't expensive and the customer service is awesome
Awesome, I only ordered the wrong product and got a refund immediately and ordered the correct item.
It works, it isn't expensive and the customer service is awesome.
Thank you
Excellent service all round!
Excellent service all round!
Great price; easy ordering online; acknowledgement arrived by return; activation key came via email within 10 minutes. Clicked on link; activated 'MS Office for Mac' with key code. All done ... Brilliant!! Thank you.
Excellent Service
Excellent support and advise from customer service department and very quick responses from all involved.
Office 2021 Pro Plus Suite
I originally purchased Office Professional Plus 2016 but after having issues with my PC I had to repair it. Like a complete noobie I chose the online repair which repaired it alright! it repaired it to such an extent that it spat out my licence and would only let me continue to use office if i purchased another licence.
So I have now upgraded to office 2021 and once again used MSSoftware. Again as I expected it activated instantly and I am now using the suite. But.... beware of repairing the program in your future by using the 'online' facility and choose the offline repair instead. the loss of a licence to use software is a pain in the ass but not any fault of MSSoftware. Maybe they could put some sort of warning about the online repair screw up. But, apart from that, this is a trusted provider of a great service. I can recommend them to anyone who is looking for an alternative to that horrible software 'Office 365' which M/Soft keep pushing and seem to be tying into any perpetual licensed software you buy.
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