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Rated 5 out of 5 stars

I had issues installing the product on my laptop using the key code and emailed support for assistance. Straight away they sent an easy to follow guidance sheet over but I am not very good on compute... See more

Rated 5 out of 5 stars

I bought Office for Mac from MSSoftware a few months ago and have just run into a problem which required me to reinstall the software. My first question to MSSoftware about doing this was sent around... See more

Rated 4 out of 5 stars

The download links provided initially didn't work, but I received an email from Steve with different links (which still gave me a problem). After an exchange of messages, Steve sorted the problem out... See more

Rated 5 out of 5 stars

Key arrived within 10 mins. Step by step guide very helpful. App for uninstalling old versions of office 365 an important step. When installation completed I dropped them a note to advise how I know... See more

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4.8

Excellent

TrustScore 5 out of 5

413 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Quick response to non-activation issue

Quick response to non-activation issue. Turned out to be complex but kept getting quick responses over several hours into evening until it was resolved. Turned out not their fault but to do with complexities of Microsoft online accounts.

June 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service, I am a IT virgin, it wasn't working for me, 1 email from them and it's sorted.
I expected the usual 7 day response time but within the hour I had my response/help.
Thank you all

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Non listed Product

Sales staff made an enquiry about a non-listed product and it was made available to download in a couple of days. Excellent.

April 27, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

The instruction gives a URL to a .img file to create a virtual disc drive to download the software - a complicated process we had never encountered before. Worryingly the key provided did not work on Microsoft website. We will avoid this supplier.
So we bought from Amazon, at a higher cost (still discounted), and everything worked fine.

May 16, 2024
Unprompted review
MSSoftware logo

Reply from MSSoftware

The img file is direct from Microsoft and gives the user a digital copy, this helps if they ever need to install over the current install to resolve issues!
Once installed its activated and authenticated via Microsoft in the same way.
Also many users don’t wish to create a Microsoft account, so this option is often preferred.
Most software is downloaded from setup.com with the option of using direct img files from Microsoft, I would also point out that for extra costs, “in some instances” we offer every package from setup.com if not already included.

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Rated 5 out of 5 stars

Sorted!

Downloading software and got it installed etc all fine, then had a problem with my product key, which resulted in strange error messages. Used online chat, and got an email in response. James was brilliant, kept at it till he solved my problem. Was gentle when explaining things to me that I should/could have known, too. Really pleased. Product (MS Project) working beautifully.

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

MS Office fantastic installation support

Just bought MS Office from these guys for my Apple Mac and had a few issues, due to bad information from Microsoft.
The support I received from these guys was fantastic. Helpful, supportive and they went the extra mile to resolve the issues. I will definitely use them again and recommend them to family and friends

February 27, 2024
Unprompted review
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Rated 5 out of 5 stars

Great service - really important when buying online

I did have a small problem and the response was brilliant. I got an answer in a few minutes and was offered a full refund if that didn't work out. It did, and I have the product fully working.

You might be able to buy the same products from a shop in a different time zone and small print that says "no help and no refunds" - but why would you do that?

January 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent service all round!

Excellent service all round!
Great price; easy ordering online; acknowledgement arrived by return; activation key came via email within 10 minutes. Clicked on link; activated 'MS Office for Mac' with key code. All done ... Brilliant!! Thank you.

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent support and advise from customer service department and very quick responses from all involved.

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Office 2021 Pro Plus Suite

I originally purchased Office Professional Plus 2016 but after having issues with my PC I had to repair it. Like a complete noobie I chose the online repair which repaired it alright! it repaired it to such an extent that it spat out my licence and would only let me continue to use office if i purchased another licence.
So I have now upgraded to office 2021 and once again used MSSoftware. Again as I expected it activated instantly and I am now using the suite. But.... beware of repairing the program in your future by using the 'online' facility and choose the offline repair instead. the loss of a licence to use software is a pain in the ass but not any fault of MSSoftware. Maybe they could put some sort of warning about the online repair screw up. But, apart from that, this is a trusted provider of a great service. I can recommend them to anyone who is looking for an alternative to that horrible software 'Office 365' which M/Soft keep pushing and seem to be tying into any perpetual licensed software you buy.

November 19, 2023
Unprompted review

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