Lambert Smith Hampton Residential Reviews 2,084

I have found AJAY George, our new property manager to be keen to solve problems as soon as is possible, when they arise, and when we let him know of them. He listens and acts positively in a timely ma... See more

Kirsty Hamer was extremely helpful in helping me sort out ourstanding service charges. The reason my review of the company is not 5* is that despite paying £598 towards my most recent 6 monthly bi... See more

Contacted office on Friday afternoon at 3pm and didn’t expect to get my problem solved !! Spoke to the Leicester office Admin lady, unfortunately I cannot remember her name as I was awfully s... See more

Aimee as First Contact Administrator was excellent on the phone today. She listened carefully and explained clearly so we could find the best solution to the issue raised. Many thanks!

I’ve been dealing with Shelley Tench as a first point of contact at LSH and HLM over a number of years now, in relation to financial and various other property matters and enquires. No request or quer... See more

I needed a key safe urgently for my elderly Mom and Dad's apartment, having delt before with a number of different managing agents before, I wasn't hopeful of an early solution. However this time t... See more

Siobhan McGuigan is the manager for Calder Edge apartments, Halifax and she’s fantastic! Since she took over property management, the jobs get done promptly and done well, by competent contractors... See more

Having been waiting since November last year for our bark to be replenished. I made a call and was put through to Jed Delaney who listened to our problem. Within a few weeks we now have our bark down... See more

I contacted LSH who look after our small private estete regarding overgrown hedges. Sent an email to Millie who was replied straight away and was really friendly and helful. Within 2 days the gardener... See more

LSH has only recently taken over full branding of its services from HLM. The credit controller made my task so much easier by emailing me two statements rather than me having to cobble together resu... See more

Our building is managed by LSH and we've had mixed results with some issues resolved better than others over time. At present we have a new person in charge, Sue Barlow, who has been listening to our... See more

Our Property Manager Roni Ward is always professional and polite and gets onto any problem straight away, always keeping us in the loop on any issues at our developments. Roni loves her job and alw... See more

Having just sold a flat managed by LSHR we had management fees to be refunded. After a bit of trouble getting hold to the right person we thankfully found Lianne Purdon. She promptly worked out the fi... See more

We had a significant issue regardijg upkeep of grounds, which resulted in a stage 1 complaint, but which eas swiftly and effectively resolved. The complaints policy was sent on request, and the compla... See more

I have worked for LSH for a number of years now, and have always found them to be pro active/helpful/and above all professional. Over the last 2 years especially, and with the move to their... See more

As a Director of our Management Co. I liaise regularly (some might say too regularly) with Victoria White who handles our account. Her replies are always prompt, polite and helpful. She is also friend... See more

I sent an email to the "generic" email address, Bella Dooley was most helpful, she explained that my email came through to the wrong department and she then guided me with phone information for me t... See more

With regards to one particular member of your staff, CARA. I would personally like to thank her for her time, patients, understanding and kindness shown toward me, on many occasions. I have... See more

The actual issue I phoned with doesn't reflect well on the company overall. My yearly bill for all services had not been received at the normal time so I had to chase up .. apparently email & post ha... See more

I was trying to find why I'd had no email re the fire door inspection. It seems that it had been assumed I'd registered with Dwellant but Josh was helpful and friendly in addressing this and sending... See more

I found Tracy Revell at LSH was understanding when explaining how I had got out of synch with Service Charge payments. It is really useful to be able to deal with the same person when trying to resolv... See more

Our contact was Chris Geary. When we reported the issue we had at our flat he immediately took action. He kept in touch with us throughout the process and checked we were satisfied with the resulting... See more

I've had my flat that is managed by LSH for well over 10 years. In that time I have only had to deal directly on a handful of occasions. Today i have had to call to report a leak in the ceilin... See more

The team on the phone were very helpful despite difficulties and confusing aspects with our case; Niaomi in particular was very helpful. I was able to resolve the query with her over the phone, wher... See more

I was able to speak to an advisor straight away without being put on hold for an excessive amount of time. Cara (the advisor I spoke to) was professional and very efficient and was able to address my... See more

I'd dropped the ball on paying an invoice. One of those that lands and you tell yourself you'll get to it later . . . then promptly forget. I got an email reminding me of the payment and when I respon... See more

I have been discussing some of the work required at Knightwood Lodge. Tatyana, the property manager, has been excellent. She has delivered on all requests and kept me updated throughout. I have been e... See more

If there's been any problems at our small block, our current manager Sarah Miller is always approachable and deals with it very effectively in a timely manner. There's a marked improvement to the upke... See more

I’m leaving the development managed by LSH and urgently needed service charge statements for my solicitor to complete apportionments so we could exchange and complete. I contacted the office and spoke... See more

Spoke to Josh Allison - first point of contact - excellent, courteous and efficient service. He solved my problem in about 5 minutes. A big improvement on the service I received a year ago.

The company has some communication issues of course. The negative reviews need to be read. But I’ve been lucky that I’m in a building where building management take their tenants seriously and treat... See more

HI , I spoke to Joshua Allison , I found him very efficient. He gave me all the information I needed in connection with my property in Th Dairy ,Liverpool. I would certainly recommend LSH and Josh... See more

Have had an issue for several months but contacted Matt Steele who sorted it out in a matter of days with contractors doing a super job. All communication with Matt was professional and did his utmo... See more

I recently got in touch with Jed regarding the side of our property. It was all overgrown and look bad. He organised a contractor to pop round to have a look and within a couple of weeks they ha... See more

I want to give a big thank you to Ajay who is property manager for HSL in Newhaven and manages the property I live in. This issues started from lack of support and information when I moved in on... See more

Even though a mistake was made with the email being sent back to the sender instead of me. The lady I dealt with was brilliant and forwarded me the email so that I could set up my direct debit.

Aimee Spencer was very efficient and was great dealing with. I managed to get what I needed in less than 3 mins.

I had to speak with LSH regarding a query on my late mom's service charge and Kisty Hamer and the team were so helpful in helping me out and sorting the issue out. Thank you so much.

Quick Friendly responses. Aimee passed on my query to the relevant department/person promptly and informative. The relevant person (Leon) then provided a response extremely quickly and well be... See more

I have found that sending emails does not elicit a response, but when I rang and spoke to a young man, who passed me on to Niaomi, they were both very helpful.

Luke Worthington was excellent He jumped on an urgent matter and turned it around in record time. Thank you so much Luke you really saved me!

Tracy Revell was very responsive to my emails and created a bespoke payment plan with no inconvenience and in a timely way. This was very much appreciated.

Anna Pellatt was very quick at responding to my request. She was able to send my statement of account within a minute of request. Thanks Anna.

Niaomi, thank you so much for your help. Excellent service and outcome as ever. Very much appreciated. Best, James

Katie Smithies answered my query by return in a clear and efficient manner; a pleasure to deal with.

Just like to leave a review, I’ve been working with Lynn in admin for the last six years, as a contractor, and she’s awesome at her job she gets stuff done even though she’s overworked she’s always th... See more

The admin lady is fantastic, always happy to help with any queries or problems. She is an absolute star.

Very prompt response Issues dealt Efficientley calls returned Very amenable to our concerns

I'm a first time landlord who was a bit unsure about how to arrange an account for the service charge on my new property but Niaomi was very helpful and took away the hassle of arranging regular payme... See more