Look Fabulous Forever Reviews 9,609

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the high quality and suitability of the products, particularly for older skin. Many find the eye makeup, including the eyeshadows and eyeliners, to be exceptional, with some specifically praising the natural look and ease of application. The tutorials available on the website are frequently mentioned as being very helpful, guiding consumers on how to best use the products. Consumers also highlight the excellent service, fast delivery, and beautiful packaging. The company's return policy and customer service are commended, with reviewers noting quick refunds and helpful assistance. While opinions on specific aspects like the effectiveness of the lip primer or certain color matches may vary, the overall sentiment towards the brand and its products remains highly positive.

Based on these reviews

Rated 4 out of 5 stars

I have been using LFF eyeshadows and highlight for a few years now and I really like them although I do find that some eyeshadows go very powdery at times . I ordered a highlight this week and as usy... See more

Rated 4 out of 5 stars
Verified

I have been buying Look Fabulous Forever products for several years and particularly like the eye and lip primers, cream blush and foundations. I would have give 5* if the packaging were better. I hav... See more

Company replied

Rated 4 out of 5 stars
Verified

Great, swift service. Wonderful products. I ordered two lipsticks which just have the best texture I have ever experienced in a lipstick. The only downside is that the hollywood red seems a tat too... See more

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Rated 4 out of 5 stars
Verified

Unfortunately the foundation was not for me. It was difficult to blend and 'piled'. I understand though that this could be due to many factors including the moisturiser I wear. However, the blush... See more

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Rated 5 out of 5 stars

I am in the US and I love ordering from LFF. Always fast at processing the order, professional customer service when needed, products are top level. I recently ordered another lipstick (the long lasti... See more

Rated 5 out of 5 stars

The long lasting lipsticks are great. My favourites are Sweet Pea and Dusky Pink for evening and day respectively. Before ordering Dusky Pink, I was concerned that it may be too pale, given that it is... See more

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Rated 5 out of 5 stars

I am new to LFF. I am a senior citizen who likes to use a blue shadow which has been very difficult to find lately or too shiny. My two new shadows are perfect and blend easily on to my eyelid, and... See more

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Rated 5 out of 5 stars

I didn't really wear makeup, partly because I tended to be allergic to so many products and partly because I could get away without it. I'm 64 now and saw a picture of myself recently - oh dear. Ner... See more

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Rated 5 out of 5 stars

Not many companies gives you free returns but no trouble here.cosmetics of excellent quality and Julie so helpful .my skin is super sensitive and it reacts to almost everything.so grateful you can try... See more

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Rated 5 out of 5 stars

Look Fabulous Forever make up and skin care really are fabulous. There is an excellent range of colours and the quality of the products is excellent. Customer Service personnel are very helpful I... See more

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Rated 5 out of 5 stars

I cannot quite believe it but my order of two items placed Sunday morning 7th July was delivered by my postman at 9am this morning Monday 8th July !! What efficiency ! Amazing, well done. I cont... See more

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Rated 5 out of 5 stars

Fabulous Forever has some great products, from makeup to skin care. I recently tried their night cream and I like it a lot. I'm out hiking in cold and wind often and my face needs more moisturizer. Th... See more

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Rated 5 out of 5 stars

Several months ago I ordered some foundation. When the box arrived I opened it and it was empty! I rang and told a very helpful lady, having also sent a photo of the wrapping from my phone. It was r... See more

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Rated 5 out of 5 stars

Look Fabulous Forever has skincare and make up of high quality! If a product is not suitable there is a returns policy and if you have any problems the customer service is excellent! Love this compan... See more

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Rated 5 out of 5 stars

I am 70+ and live in the mountains of Colorado. The air is dry, and our winters can be fierce, but summer days have abundant sunshine. Maintaining the skin requires a lot of help! In the last year I... See more

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Rated 5 out of 5 stars
Verified

This is the most fabulous online company I have ever dealt with. The products are wonderful, at a reasonable price and customer service is the best I have ever experienced. In addition there are spe... See more

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Rated 5 out of 5 stars
Verified

I have purchased from LFF several times. Never disappointed with quality of products. My personal favourites are the Face Prime, Light Look Beauty Balm and the Blush, which seems to have better stayin... See more

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Rated 5 out of 5 stars
Verified

I have received the serum lipstick lip primer and eyeshades and I am thrilled. I feel the colours are suited to me. I am pleased with delivery and the packaging. I look forward to purchasing more prod... See more

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Rated 5 out of 5 stars
Verified

Really good colours for my warm skin tone, all products are easily applied. My makeup looks more professional since watching the tutorials and using the right makeup brush for the job. The packaging l... See more

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Rated 5 out of 5 stars

I’ve just received my third order from this wonderful company, beautifully packaged and the colours are just right. It’s so refreshing to have cosmetics that are specifically designed for more mature... See more

Rated 5 out of 5 stars
Verified

Look Fabulous Forever is the very best online company I have ever used and believe me I have used a lot of them. From the fantastic customer service (even during lockdown) to the products and the own... See more

Company replied

Rated 5 out of 5 stars
Verified

Look Fabulous Forever is exactly that fabulous! The products are great, customer service is the very best I have ever experienced. What other company says, try the product and if you don’t like it r... See more

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Rated 5 out of 5 stars
Verified

I felt I'd lost my way as far as makeup and skin care was concerned. I didn't feel comfortable approaching beauty counters and as a result spent a fortune buying products that weren't right for me. Lo... See more

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Rated 5 out of 5 stars
Verified

I love using the products that I have from you.I don't wear much makeup because some times when I haven't any on people think I am wearing makeup so sometime I have to prove that I am not, my skin is... See more

Company replied

Rated 5 out of 5 stars
Verified

A well deserved five stars. At the age of 90 one requires a little help. Have been using LFF for several years,love the day & night creams my skin is so smooth (wish it would magic away the... See more

Rated 5 out of 5 stars
Verified

Just received another order from LFF and as usual it has arrived only 3 days after ordering and packaged well . I am looking forward to trying the primer and serum after now having eye shadows in 5 s... See more

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Rated 5 out of 5 stars
Verified

The website is amazing! So easy to navigate and I love the video tutorials which certainly give great ideas on how to apply makeup. Packaging and products are good quality and delivery quick. I hav... See more

Rated 5 out of 5 stars
Verified

From my first order of foundation i was hooked ! Such a perfect product had tried endless amounts of foundations for my eczema rosacea skin and this is just perfect. The colour and finish is just perf... See more

Rated 4 out of 5 stars
Verified

Great advice and tutorials. Lovely selection for warm or cool tones and all the tools to help you apply your makeup. My only criticism is that the lipstick colours are not very true to image online. I... See more

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Rated 5 out of 5 stars
Verified

I have always had a good experience with LFF. My one criticism is there have been no samples as it's difficult to buy foundation, for instance, without trying the colours on your face. I'm sure they... See more

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Rated 5 out of 5 stars
Verified

Have wondered about ordering for a while.... had the face primer recommended by a friend ... it’s fabulous! Also like the eye primer, wear it every day -no shadow but it just looks so natural and mean... See more

Rated 5 out of 5 stars
Verified

I was delighted to discover a company devoted to making older women more visible. I love the eye make-up (and the essential tutorials) and particularly the eyeliner (I'm using the charcoal eye shade... See more

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Rated 5 out of 5 stars
Verified

Been looking for a while for no ‘glitter’ eye shadows and bought two eye shadow trios. The eye shadow is super and the dark shades are ideal for use as eyeliner. The lipstick I bought didn’t suit me a... See more

Rated 5 out of 5 stars
Invited

Delighted with the speed of delivery and the quality of packaging, which is beautiful. The Tutorials were very helpful and was the reason I decided to try the products. Don't have them all yet but... See more

Rated 5 out of 5 stars
Invited

The make up is excellent and really suits older skin. The pale green shadow for the eyelid with the taupe in the crease of the eye creates a really beautiful effect. The eyebrow liquid brush is geniu... See more

Rated 5 out of 5 stars
Invited

I have always found it hard to get natural looking brows, some pencils are too harsh , so I thought I would try Look fabulous forever brow colour, It did take a few goes to get it right and to gai... See more

Rated 5 out of 5 stars
Invited

I have a very sensitive skin, often reluctant to buy cosmetic products. Having read the positive reviews encouraged me to buy Fabulous Prime, Fabulous Lip Prime and the Foundation Brush, Well, my... See more

Rated 5 out of 5 stars
Invited

For a long time i have been looking for a product to define my very fair eyebrows and make them look natural. I have also been trying to find an eyeliner which doesn't leave me with two black eyes... See more

Rated 5 out of 5 stars
Invited

Look Fabulous Forever Products are without exception excellent. I love them all. I couldn't live without them now! The speedy delivery of each order is fantastic, usually received the next day in a l... See more

Rated 5 out of 5 stars
Verified

I ordered 4 products . They arrived quite quickly as promised and were nicely packaged The items are as described , the eye primer , eye shadows and application brush. I am delighted with them all an... See more

Company replied

Rated 5 out of 5 stars
Verified

I like this make up! The quality is good and I can find some colours to suit me (hopefully there will be more as the brand continues) My main quibble is the shiny non biodegrable envelopes in which th... See more

Company replied

Rated 5 out of 5 stars

I posted last month with nothing but praise for the products. However I’d had a problem with packaging which I felt hadn’t been resolved very well. All I can say now is WOW. You certainly responded po... See more

Rated 3 out of 5 stars
Verified

The products I had bought before are lovely and delivery is always very swift. However I sent in two queries to the offline web chat service and never got a reply. I can’t even remember exactly what... See more

Company replied

Rated 3 out of 5 stars
Verified

The process of ordering was fine. However as to the products most were ok - The face primer has made a difference to my makeup look - the highlighter I am still getting used to using - the rosy glow... See more

Company replied

Rated 5 out of 5 stars
Verified

Since discovering this amazing company I have been so impressed by both the products, which are absolutely fabulous and the owner, Tricia. The products particularly the primers are amazing and I have... See more

Company replied

Rated 5 out of 5 stars
Verified

Love the products, service and the tutorials. I am absolutely loving Tea Time at the Ritz with Trish, helping us through this very difficult period - keep up the good work Trish but also take care of... See more

Rated 5 out of 5 stars
Verified

Look Fabulous Forever products are simply the best. The web site is well organised and laid out so shopping is super easy. The products are dispatched quickly, well packaged and a joy to receive. Alth... See more

Rated 5 out of 5 stars
Verified

The cosmetics are wonderful, and the videos showing how to use the cosmetics are all very useable. The prices are mid range, and generally I've found they are of good quality and last well. After plac... See more

Rated 5 out of 5 stars

I ordered the grey eyeshadow palette, it arrived, well wrapped and promptly. The big mistake was that I'd ordered the refill! Phoned customer service and left a message, I got a call back and th... See more

Company replied

Rated 5 out of 5 stars

I am a new customer and feel the need to share my experience . Great makeup for the older face, no shine eye shadows, subtle colours, but very effective, love them. The products are excellent, w... See more

Company replied

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Company details

  1. Cosmetics Store

Information provided by various external sources

Our philosophy is simply that age is no barrier to looking fabulous. Our makeup is specially formulated for older faces, eyes and lips and is designed to work with the challenges of ageing.

Look Fabulous Forever

Written by the company

We celebrate the beauty, individuality and joie de vivre of older women.
Women who care less about looking years younger and more about being their best, most confident selves. Our website features a transformations gallery which is filled with inspirational before and after photographs of women over 50 using our premium makeup. You can also view video tutorials filled with hints and tips for great looking makeup when you're older.

Hassle-free returns

We offer a no quibbles returns policy!

Try our makeup for 30 days and if you are not happy, you can return for an exchange for a full refund. Contact our team of professional makeup advisers for more information on 0808 168 7447

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Great Products and Service

I ordered some eyeshadow and eyeliner. The colors are really lovely and the products came to me very quickly here in the US in under a week. I also really like your website as it makes it very easy to choose product colors by skin tone. And the tutorials are very helpful too.

January 12, 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Lydia

Thanks so much for your fabulous review which is much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

The delivery was fast to the United…

The delivery was fast to the United States. I bought the face serum, day and night cream, and the face primer came as a free gift. I love all the products. I had a friend tell me that something was different about me; that I looked younger. I've only started using it for a week.

December 4, 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Debbie,

Thank you so much for your fabulous 5 star review. We really do appreciate such feedback.

Enjoy your free gift of the Smooth Like Silk Face Prime. It is our 'hero' product loved by everyone.

Stay fabulous!

Julie

Look Fabulous Forever

Rated 5 out of 5 stars

Very fast delivery to the US!

Very fast delivery to the US!! Ordered eye and lip makeup and love it! I got so many compliments from family and friends. The teaching videos are a great help. I will definitely continue to explore and buy more, thank you so much!

November 29, 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Fabulous Customer

Thank you so much for your amazing review - it is very much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 4 out of 5 stars

I bought two eyeliners

I bought two eyeliners. Nice colours, easy to apply but the point blunts quickly. I would like to be able to keep it more of a point for more precise definition along my eyes.

October 18, 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Susan

Many thanks for taking the time to write a review, much appreciated.

As the eyeliners are lovely and soft the point of the eyeliner may be shaped by using a tissue to mould it into the required shape.

Warmest wishes,

Caroline
LFF Team

Rated 1 out of 5 stars

Not good!

Thought I would try this company for the first time recently so bought their Soft Eyeliner. They claim it is for mature women and stays in place. Within, literally 2 minutes the liner was 'bleeding' all over my eyes....the worst liner ever! A complete waste of money for me!!

November 22, 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Sylvia

Many thanks for taking the time to write a review and we are so sorry to hear the eye liner didn't suit.

We wondered whether you'd had a chance to view Sally's fabulous video tutorial about keeping eye liner in place? https://www.youtube.com/watch?v=IK73_3HMIvg&t=692s

If this doesn't help please visit the returns page on the home page of the website and follow the instructions to create your free returns label so you can send back the liner for a refund or exchange for something else.

Hope this helps.

Warmest wishes,

Caroline
LFF team

Rated 3 out of 5 stars

Nice eyeliner but…..

I received my order of an eyeliner today. I’m pleased with it but can’t believe the ridiculous amount of packaging it came in! A large box and loads of paper. This could have been sent in an envelope for the price of a stamp. I wondered why the delivery charge was expensive, now I know! You seriously need to reconsider your packing methods.

November 21, 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Jan

Thanks so much for taking the time to write a review and we are so sorry to hear this. A single eyeliner should have been sent in one of our small 'letter box' boxes so apologies if this was not the case with your order.

Maybe, if it is not too much trouble, you'd be so kind as to take a photograph of the box and email it to us at info@lookfabulousforever.com so we may follow up with the warehouse team - we are wondering whether they may have temporarily run out of the small boxes!

Thanks again and we look forward to hearing from you and are so sorry it sounds like your order was sent in the wrong box.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Professional Company

I received my new face palette which I am delighted with the colours are very natural it arrived very quickly and the post was free. I had to order by phone as my device was playing up and spoke to Sue who was very helpful at Customer Services. I think the company are very professional and I feel very confident to order again.

November 11, 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Mrs Kaplan,

Thank you so much for your fabulous review. We really do appreciate it.

Warm regards

Julie

Customer Service
Look Fabulous Forever

Rated 5 out of 5 stars

Excellent customer service.Order went…

Excellent customer service.Order went to wrong addressQuery answered very quickly Replacement sent.Thank you

November 10, 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Thanks Linda

For your much appreciated review.

Warmest wishes,

Caroline
LFF team

Rated 5 out of 5 stars

These products are marvelous

These products are marvelous. The foundation and primer do look and feel lovely on the skin. The lip prime is excellent - lipstick stays put and no feathering. I love the tutorials - very very helpful!!

October 27, 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Connie

Thanks so much for your fabulous review. It is much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Great Customer Service

It was easy to order the items I wanted to purchase. And they were delivered within a few days. I wanted to exchange an eye shadow color and contacted Look Fabulous Forever by email. A response was received the next day, and my new shadow color arrived several days later. You cannot ask for better customer service!
As far as the products, I love them. They make me feel so pretty. If you have not watched the "how to videos", I highly recommend them.

November 3, 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear DIane

Thank you so much for taking the time and trouble to write a fabulous review. It is much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Excellent product

Prompt delivery
Lovely packaging
After 60 years of using mascara I ordered this item in navy blue. I was already a fan of look fabulous forever but was sceptical about the claims because of the many times I had believed the hype for the perfect mascara only to be disappointed over and over again.The moment I first swept this item through my lashes WOW I knew my search was over. I have long lashes which have thinned over the years but thanks to this product no clumping no flaking no smudging.Thank you Look Fabulous Forever

October 22, 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Mrs Wright

Thank you so much for this much appreciated fabulous endorsement.

Warmest wishes

Caroline
LFF Team

Rated 4 out of 5 stars

Top notch delivery

Ordered 1.19 on 26th October with free delivery and received 12.30 27th October
Look forward to using, just wanted to say how impressed with service I am.

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! I ordered yesterday and received this afternoon! I have always found LFF very dependable company to buy from.

October 26, 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Thanks Eirlys

Great to hear the Royal Mail are exceeding expectations!

Best wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Well..where do I start

Well..where do I start? After having wasted so much money over the past few years, I have finally found a product that ticks all the boxes. LFF cleansers and moisturisers leave my skin feeling really clean and soft and a little goes a long way..the foundation and make up is so easy to apply and stays on so well. The foundation I bought was a little too light but I can make a free exchange (with free printed label.thankyou) So I'll be 101%satisfied with LFF products. I love the demonstrations too..so helpful to know how much to apply and how to apply it. I will definitely be recommending your products to ky family and friends as it makes me feel really happy with my new look. Kind regards Chris

October 15, 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Chris

Wow! Thanks so much for your truly fabulous review which we appreciated hugely!

Warmest wishes,

Caroline
LFF Team

Rated 1 out of 5 stars

Very disappointed in the company

Very disappointed in the company. I placed my order 1000375284 for eye primer and completed section for free serum using the code given.
Eye primer received on time but no serum.
I emailed on Thursday but as yet no acknowledgement received.
I've tried a couple of their eyeliners but was also disappointed as they started to fall out of the applicator very soon after first use.
I won't be placing any further orders

October 4, 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Lesley,

Thank you for taking the time to write a Trust Pilot review.

I am sorry to hear you are disappointed in LFF. We sincerely want to help all our customers who might be experiencing any problems and take our Trust Pilot scoring very seriously. It does upset us when we see we have been given a 1 star review.

Having looked at your order, I can see the code was not entered, which means the free gift would not have been added to your order, however we are happy to send a serum today.

If a product has malfunctioned, we would instantly have replaced as soon as we are aware of it.

So sorry, I have gone through all our emails on Thursday and cannot see any from you. Please let me know which email address you used? Our customer service email is info@lookfabulousforever.com

Your package has been sent and will be with you in a couple of days.

I look forward to hearing from you.

Julie Proctor

Customer Service Department

Rated 5 out of 5 stars

Love the new SPF50 face serum

Love the new SPF50 face serum, it sinks in well isn’t sticky & perfect under the LFF makeup.

September 30, 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Thanks Carol,

This is fabulous to hear!

Warmest wishes,

Caroline
LFF Team

Rated 3 out of 5 stars

I’m disappointed with this

I’m disappointed with this. The colour that I was matched with is a bit on the orange side. I can manage this with using other products but what I don’t like is that after a few hours it settles in my lines.

September 30, 2023
Unprompted review
Rated 5 out of 5 stars

Happy Lady

Excellent service ordered yesterday afternoon arrived by Royal Mail this morning.
2 different eye liners purchased and the best I’ve ever used easy to apply.
I’ve spent so much money on eye liners over the years these are the best ever and an unbeatable price.
Not only for the older lady but perfect for the young.
Will recommend this company to my friends.
Helpful to have a video on this eye liner and how to apply.
Will order another product feeling confident it will be good.

September 15, 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Sheila

Thanks so much for your truly fabulous review, it is much appreciated.

Was not sure whether you have seen the eye liner video or wanted to see one - we have a fabulous video here https://www.youtube.com/watch?v=X7ugFirTb_8&t=11s

Warmest wishes,

Caroline
LFF Team

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