This is Unfolded Reviews 1,696

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the company's ethical approach, particularly its support for education and its commitment to reducing waste in the fashion industry. Consumers highlight the quality of the materials and the excellent craftsmanship of the clothing. Many are impressed with the fit and flattering styles of the dresses, with some noting the comfort and versatility of the garments. People also praise the customer service, describing representatives as helpful and responsive. While some consumers mention a longer wait time for orders, they generally find it acceptable, considering the made-to-order model and the company's ethical values. However, opinions on delivery service and order management are mixed, with no clear consensus among reviewers.

Based on these reviews

Rated 4 out of 5 stars

Very good quality dress , seemed to wait an age for it to arrive but understand made to order and coming from another country ! I now have a great quality short sleeve dress but wish I had sent for lo... See more

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Rated 4 out of 5 stars

Ordered the Rhiona dress, but it was too big. I emailed the support team, Claire was extremely helpful - arranged my return & a replacement order in the correct size. Will definitely use Unfolded agai... See more

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Rated 4 out of 5 stars

The dress I received was excellent quality, a perfect fit and for the great quality, a very competitive price. The only slight downside was the long wait for the dress, but this is because Unfolded d... See more

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Rated 5 out of 5 stars

Excellent product - the Rhona dress size 10. I had not purchased from this company before and was not disappointed. I initially purchased size 12 which was too big. It was easy to communicate by email... See more

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Rated 5 out of 5 stars

This was my first buy from unfolded and I couldn't be more Happier!! The dress took a while to come, But knew this when I ordered, It was such a a shame that it was to big for me ..Got in touch with... See more

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Rated 5 out of 5 stars

I had seen the company on socials and had never ordered anything until recently. Yes I had to wait, but that’s hardly a hardship. The dress fitted perfectly, is great quality and looks so smart and t... See more

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Rated 5 out of 5 stars

I saw ads & positive reviews on various socials. Product is great quality, fits perfectly too. It took about 4 weeks from order to delivery but well worth waiting for such a great ethical product

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Rated 5 out of 5 stars

My wife received her lovely Rhiona dress only to realise she did not need to size up. She contacted Customer Services who were extremely helpful, and helped arrange a return/ swap for different size/... See more

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Rated 5 out of 5 stars

My dress arrived and is beautifully made. It’s a bit big so I got in touch with Unfolded and they have ordered me a new dress and arranged the return. It’s really simple and you deal with a real perso... See more

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Rated 5 out of 5 stars

Have received two items of clothing from Unfolded and just ordered a third. The items I have received so far were gingham trousers and a denim dress. The fabrics are lovely and the items are well made... See more

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Rated 5 out of 5 stars

Received my dress today, waited around 5 weeks as expected. Well worth it, quality of fabric and craftsmanship is superb. The cloth is thicker and heavier than expected, perfect for winter with col... See more

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Rated 5 out of 5 stars

Great customer service and wonderful ethos at This is Unfolded. The clothes are really well made and designed- yes you have to wait approx 8 weeks before you get your item of clothing but the wait... See more

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Rated 5 out of 5 stars

I bought a denim long sleeve dress with pockets. When it arrived it was worth the wait. It is a perfect fit size 18 and length mid calf. It is very comfy and the pockets are an added bonus. It is as... See more

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Rated 5 out of 5 stars

Wow! My Unfolded dress has exceeded all of my expectations! The company were very helpful in answering my sizing questions and the dress fits beautifully. The quality of the fabric and the detailed w... See more

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Rated 5 out of 5 stars

I needed to cancel my order, but the lady (Claire?) in customer services couldn't have been more helpful. Replied to my email the following day - no hassle, no forms to fill in - and I received confir... See more

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Rated 5 out of 5 stars

As a previous ‘sceptical scroller’ past This is Unfolded posts I eventually took the plunge and ordered the short sleeved version of this dress ‘Rhiona’ some weeks ago. After waiting for weeks (as exp... See more

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Rated 5 out of 5 stars

I feel so lucky to have discovered This Is Unfolded! I ordered my first dress in June. Yes it took a while to come, but WOW was it worth the wait. The quality of the fabric and the workmanship in part... See more

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Rated 5 out of 5 stars

My dress was a wee while coming….I know I was warned! Love it…denim is very soft and flowing, able to layer it with a T-shirt and another Edinburgh company’s Snag tights! Here’s two Scottish companies... See more

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Rated 5 out of 5 stars

I recently ordered a dress from this company. I did so knowing there would be a wait and I was also aware of the returns policy. This is made clear on their website so I feel it’s unfair to give a... See more

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Rated 5 out of 5 stars

I love dresses and I'm so fed up with struggling to find good quality, well fitting dresses that suits my shape in the high street shops. Then I discovered Unfolded. I've bought four dresses now... See more

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Rated 5 out of 5 stars

I ordered a dress and promptly decided I needed a different size. Contact details were easily found and I emailed the company. Before ordering, I had asked a question about the different lengths on th... See more

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Rated 5 out of 5 stars

I ordered the long sleeved denim dress, took a while to come but I was informed of that at purchase. The dress is just lovely, the material is so soft and hangs perfectly. I'm a short five foot one si... See more

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Rated 2 out of 5 stars

Item took 8 weeks to arrive. When it did, it really didn’t suit me so I’ve asked to return and have a refund, they’re not very forthcoming with the information needed to return. It all feels a bit unc... See more

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Rated 5 out of 5 stars

I really love my new denim dress. It’s definitely not ‘fast fashion’ as it took a while to arrive and it’s beautifully made in fabulous fabric, perfectly cut and finished. A dress to wear for many occ... See more

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Rated 5 out of 5 stars

My Rodica dress arrived this morning and it is beautiful and fits perfectly. I love the pretty red colour, the buttons down the front and the heavy, quality cotton. My previous order has drawn lots of... See more

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Rated 5 out of 5 stars

Love the ethos and love my first dress! I say first as I’m sure I’ll order again. The fact that they are made to order means a wee while to wait but I was updated on my delivery date and it arrived as... See more

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Rated 5 out of 5 stars

I got the Rhiona dress well I'm not taking it off its perfect in size, material, cut and shape. So so flattering got loads of compliments just perfect

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Rated 5 out of 5 stars

The denim dress arrived before the expected date. The quality of the material is lovely and the fit perfect. I'm only 5' 2" and ordered the short version and the length is just right.

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Rated 5 out of 5 stars

Well made and true to size, quality amazing. Customer service excellent. Price great. Like the no waste policy too. Only downside is the length of time to receive goods, but taking into account their... See more

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Rated 5 out of 5 stars

I wanted this dress from the moment I saw it. I deliberated long and hard over the cost and the wait but went for it anyway. Oh how glad I am that I did! It is beautiful. The material is just the r... See more

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Rated 2 out of 5 stars

I ordered a dress I kept seeing advertised so took a chance. Paid for delivery and waited weeks, although I was kept updated on the progress. Very disappointed when it finally arrived, the material... See more

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Rated 5 out of 5 stars

I received my first dress from Unfolded yesterday. It is such a lovely item. The fabric and fit are just as described. I ordered my usual dress size. The ordering process was easy too. I will defini... See more

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Rated 2 out of 5 stars

The original delivery time was stated as 7 weeks. I placed my order, paid and waited. After 8 weeks, I chased and was told my order was being stitched. In the meantime I was getting “exciting news” em... See more

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Rated 5 out of 5 stars

I now have two Unfolded dresses - and I love them. It’s fantastic to find dresses that suit all ages and all sizes ( l am 74, short and size 20). It’s also good to know that the product is made in a s... See more

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Rated 5 out of 5 stars

It’s early days because I have only just placed my order for two new dresses from their sale, but I’m already giving a 5* review for the fantastic customer service from Claire. I had been given a disc... See more

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Rated 5 out of 5 stars

My first dress has arrived and I couldn’t be happier! The quality, the fit, the joy of supporting a company on its mission to make real change in the clothing industry. Yes, one has to wait a bit but... See more

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Rated 3 out of 5 stars

Ordered a dress (a wrap, striped pink number) as I liked the ethos of what they were doing. When it arrived the material was quite see through, which was disappointing quality for the price paid. I... See more

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Rated 5 out of 5 stars

A different style of shopping. Yes you have to wait a while for the product to arrive but this is made clear when you order. Quality is fantastic. I love the ethical approach as so much of what we buy... See more

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Rated 5 out of 5 stars

I absolutely love my Rhiona dress which arrived last week. It' s styling is flattering, the fabric soft and strong and the finish is very good (Everything over locked and no rough edges anywhere... See more

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Rated 5 out of 5 stars

I ordered the Camilla dress on 6 th of August and it arrived today 25th September. The quality, style and fit are all excellent. I will definitely be ordering from them again. The 7 week delay from... See more

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Rated 5 out of 5 stars

My dress arrived yesterday. The material is lovely, the fit is perfect and I really feel good in it. Thrilled to bits, will definitely order again from this company, only sad that I'll have to wait un... See more

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Rated 5 out of 5 stars

I have two dresses already, the quality and fit are great. Just ordered again, had a question, Amy from customer services came back to me straight away. She was so lovely and helpful. Will definitely... See more

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Rated 5 out of 5 stars

Beautifully made, lovely material & great design. I’ve worn my blue denim dress almost every day since it came! Worth the wait!

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Rated 5 out of 5 stars

Love the ethos of this Company. The quality of the garments are worth waiting for and I’ve yet to be disappointed. Would definitely recommend.

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Rated 5 out of 5 stars

I was lucky enough to be able to try a dress before buying as one of the owners lives nearby. It was dropped off and picked up! How's that for customer service! The dress is well made and fits... See more

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Rated 5 out of 5 stars

I love Unfolded, I love the concept, such a heart warming idea. And the dresses I have bought are really lovely, they fit well and are beautiful and are well made.

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Rated 5 out of 5 stars

ordered the Hannah cream stripe jumper from the ‘Archive’ collection - it arrived in a couple of days and I am delighted with it

Company replied

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Company details

  1. Clothing Store

Written by the company

At Unfolded every item is designed with our customers and then made after you order. To ensure no waste.... Why? 30% of clothes produced are never sold - this year that will be 26 billion items of clothes! This can't go on. At Unfolded we're on a mission to take on fast fashion. We make sustainable clothes without all of this waste and do good with the savings. What good? With the savings we offer you amazing quality at a great price, pay garment workers better and fund kids near our factories to learn to read and write. Yes - delivery takes longer but it's worth it for the planet, the people who make our clothes and you! Join 75,000 other women shopping better at ThisisUnfolded.com


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Rhiona denim dress

I am so delighted with my new Rhiona dress from Unfolded. The quality is excellent and it's such a comfortable and versatile dress - I can see that I am going to wear it a lot. My dress arrived a bit sooner than expected which was a bonus - it was definitely worth the small wait. I really like the ethos of Unfolded too, beautiful high quality clothes at a price that is fair to producers and consumers. I shall definitely order from this company again and highly recommend!

October 15, 2025
Unprompted review
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Reply from This is Unfolded

Ahhh thank you so much for sharing this Laura! Welcome to our mission to take on fast fashion....

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Rated 5 out of 5 stars

Absolutely beautiful well made dress

October 1, 2025
Unprompted review
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Reply from This is Unfolded

Ahhh thanks for sharing this! We're a small business trying to take on fast fashion and change this broken industry, so we know we won't be perfect but we're trying our very best and getting better every day. We're delighted you've chosen to join us on this mission and wear clothes that do some good! If there is anything else you need just let us know.

Rated 5 out of 5 stars

Well Worth The Wait

When I ordered my first dresses from Unfolded at the start of the year I took a leap of faith as I hadn’t heard of them before but I loved their styles. They were very ‘me’!

During my wait for delivery, Unfolded kept in regular contact via email, updating me on the stages of my dresses’ manufacturing and transit.

It took, as I recall, about two months for them to arrive. I had almost forgotten about them 😆 but honestly, I was so , so pleased with them and have had loads of compliments when wearing them. A friend has even asked if I’d mind if she bought the same dress! Of course I didn’t. I just told her not to expect it soon etc. She was happy with this, and the company’s ethos.

Knowing that these clothes are made sustainably and that the people who make them earn a fair wage is important to me.

Additionally, the quality of the garments for the price of them is fantastic. I now own three dresses and have my eye on a couple more. Love Unfolded and everything about them XX

February 1, 2025
Unprompted review
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Reply from This is Unfolded

Ahhh thanks for sharing this! We're a small business trying to take on fast fashion and change this broken industry, so we know we won't be perfect but we're trying our very best and getting better every day. We're delighted you've chosen to join us on this mission and wear clothes that do some good! If there is anything else you need just let us know.

Rated 5 out of 5 stars

My first order

My first order - the long sleeve denim dress - arrived earlier than scheduled. Very happy with it the denim is lovely and soft and a great fit. I feel I am perhaps a bit between short and regular length as I wear dresses on the longer side - I ordered short length which is great with shoes but have now also ordered it in the black with a regular length to wear with boots.

October 11, 2025
Unprompted review
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Reply from This is Unfolded

Ahhh thanks for sharing this! We're a small business trying to take on fast fashion and change this broken industry, so we know we won't be perfect but we're trying our very best and getting better every day. We're delighted you've chosen to join us on this mission and wear clothes that do some good! If there is anything else you need just let us know.

Rated 5 out of 5 stars

Comfy winter dress. I bought a denim love dress with…

I bought a denim long sleeve dress with pockets. When it arrived it was worth the wait. It is a perfect fit size 18 and length mid calf. It is very comfy and the pockets are an added bonus. It is as all the women on FB have been saying. I didn't actually think I would agree but now I am a fan and will be ordering other things to try. Thank you to whoever made it for me.

October 7, 2025
Unprompted review
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Reply from This is Unfolded

Ahhh thanks for sharing this! We're a small business trying to take on fast fashion and change this broken industry, so we know we won't be perfect but we're trying our very best and getting better every day. We're delighted you've chosen to join us on this mission and wear clothes that do some good! If there is anything else you need just let us know.

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Rated 5 out of 5 stars

Excellent product. Excellent communication with Thisisunfolded team. Easy exchange (for a different size) process

Excellent product - the Rhona dress size 10. I had not purchased from this company before and was not disappointed. I initially purchased size 12 which was too big. It was easy to communicate by email. Replies arrived promptly. The replacement size 10 arrived before I had even returned the original. The returns process by tracked Royal Mail was easy. I am delighted with my purchase and would buy from this company again.

October 10, 2025
Unprompted review
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Reply from This is Unfolded

Ahhh thanks for sharing this! We're a small business trying to take on fast fashion and change this broken industry, so we know we won't be perfect but we're trying our very best and getting better every day. We're delighted you've chosen to join us on this mission and wear clothes that do some good! If there is anything else you need just let us know.

Rated 5 out of 5 stars

This was my first buy from unfolded and…

This was my first buy from unfolded and I couldn't be more Happier!!
The dress took a while to come, But knew this when I ordered, It was such a a shame that it was to big for me ..Got in touch with customer support, They could not of been more helpful I was told to return the size for 14 and it would be replaced with a 12 as soon as more came in, within a few days I had my replacement, Absolutely delighted fits perfectly material is magic and so is this company!! Will definitely buy again...

July 9, 2025
Unprompted review
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Reply from This is Unfolded

Ahhh thanks for sharing this! We're a small business trying to take on fast fashion and change this broken industry, so we know we won't be perfect but we're trying our very best and getting better every day. We're delighted you've chosen to join us on this mission and wear clothes that do some good! If there is anything else you need just let us know.

Rated 5 out of 5 stars

Denim dress

I ordered the long sleeved denim dress, took a while to come but I was informed of that at purchase. The dress is just lovely, the material is so soft and hangs perfectly. I'm a short five foot one size 12 so I ordered the shorter length. It fits me perfectly. Couldn't be happier with it.

September 25, 2025
Unprompted review
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Reply from This is Unfolded

Ahhh thanks for sharing this! We're a small business trying to take on fast fashion and change the fashion industry, so we know we won't be perfect but we're trying out very best. We're delighted you've chosen to join us on this mission and wear clothes that do some good! If there is anything else you need just let us know.

Rated 5 out of 5 stars

I love Unfolded

I love Unfolded, I love the concept, such a heart warming idea. And the dresses I have bought are really lovely, they fit well and are beautiful and are well made.

October 8, 2025
Unprompted review
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Reply from This is Unfolded

Ahhh love to hear this - thanks for helping spread the word about Unfolded!

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Rated 5 out of 5 stars

Customer support

Very quick and helpful response when I failed to update my delivery address before I hit buy!

October 4, 2025
Unprompted review
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Reply from This is Unfolded

Delighted our team was able to help Rosamund! If you need anything else don't hesitate to let us know...

Rated 5 out of 5 stars

Great service

My dress arrived and is beautifully made. It’s a bit big so I got in touch with Unfolded and they have ordered me a new dress and arranged the return. It’s really simple and you deal with a real person. Just ask if you have an issue don’t be unkind to a really ethical small business. The clothes are excellent and the opposite of fast fashion.

October 6, 2025
Unprompted review
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Reply from This is Unfolded

Thanks so much Ann! We really appreciate your support of our little business trying to take on the bad guys....

Rated 4 out of 5 stars

Very good quality dress

Very good quality dress , seemed to wait an age for it to arrive but understand made to order and coming from another country ! I now have a great quality short sleeve dress but wish I had sent for long sleeve version it was summer when I ordered so all I would say consider the weather in approximately two months when you will receive your order but excellent quality !

October 3, 2025
Unprompted review
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Reply from This is Unfolded

Thanks for feedback, the Rhiona dress is designed for multi season and works really well with a long sleeve top under it or a knit over it! If you ned any more help don't hesitate to let us know.

Rated 1 out of 5 stars

Took eight weeks to arrive and there…

Took eight weeks to arrive and there are no returns arranged so have to wait for approval, pay for return and wait for more weeks. Wish I had read the reviews before I ordered.
Dress did not fit well and arrival missed the date intended so did not wish to keep.
Very disappointed
Additional comment: despite returning and getting acknowledgement of delivery back to Unfolded, two further weeks later and still not received refund. Please don’t get involved with this company

August 20, 2025
Unprompted review
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Reply from This is Unfolded

Sorry that you're not happy about your order Bel. All orders in the past month have been delivered before the date shown on the website when you order and in your confirmation email. We appreciate this might have missed though as our approach is so different to other brands. If you email support@thisisunfolded.com the team will be happy to arrange a return for you not a problem at all.

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Rated 5 out of 5 stars

Well worth the wait

I saw ads & positive reviews on various socials. Product is great quality, fits perfectly too. It took about 4 weeks from order to delivery but well worth waiting for such a great ethical product

October 1, 2025
Unprompted review
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Reply from This is Unfolded

Ahhh thanks so much for sharing this Carol! Delighted you're such a fan!

Rated 5 out of 5 stars

I needed to cancel my order

I needed to cancel my order, but the lady (Claire?) in customer services couldn't have been more helpful. Replied to my email the following day - no hassle, no forms to fill in - and I received confirmation directly afterwards.

September 29, 2025
Unprompted review
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Reply from This is Unfolded

Delighted Claire was able to sort this for you so quickly! If you need anything else don't hesitate to let us know.

Rated 5 out of 5 stars

Well worth the wait!

I feel so lucky to have discovered This Is Unfolded! I ordered my first dress in June. Yes it took a while to come, but WOW was it worth the wait. The quality of the fabric and the workmanship in particular, is second to none. The number of compliments I got from complete strangers when wearing Lizzie was amazing. I have just ordered my fifth dress and can’t wait for it to arrive. Thank you TIU for making me feel like a million dollars every time I wear one of your fabulous dresses!

October 5, 2025
Unprompted review
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Reply from This is Unfolded

Ahhh we're delighted we found you Helen! Great to hear our clothes make you feel so good. If you need any help don't hesitate to let us know.

Rated 5 out of 5 stars

RHIONA DRESS

I got the Rhiona dress well I'm not taking it off its perfect in size, material, cut and shape. So so flattering got loads of compliments just perfect

October 3, 2025
Unprompted review
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Reply from This is Unfolded

Ahhh thanks for sharing this! We're a small business trying to take on fast fashion and change the fashion industry, so we know we won't be perfect but we're trying out very best. We're delighted you've chosen to join us on this mission and wear clothes that do some good! If there is anything else you need just let us know.

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Rated 5 out of 5 stars

Very versatile.

Waited a number of weeks for the dress, but was well worth it! The dress is very well made and of good quality. The dress is very versatile for all seasons. Well done!

October 4, 2025
Unprompted review
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Reply from This is Unfolded

Ahhh thanks for sharing this! We're a small business trying to take on fast fashion and change the fashion industry, so we know we won't be perfect but we're trying out very best. We're delighted you've chosen to join us on this mission and wear clothes that do some good! If there is anything else you need just let us know.

Rated 5 out of 5 stars

I love my dress!

Very happy with my denim dress from Unfolded- versatile, comfortable and just lovely!

October 1, 2025
Unprompted review
This is Unfolded logo

Reply from This is Unfolded

Ahhh thanks for sharing this! We're a small business trying to take on fast fashion and change the fashion industry, so we know we won't be perfect but we're trying out very best. We're delighted you've chosen to join us on this mission and wear clothes that do some good! If there is anything else you need just let us know.

Rated 5 out of 5 stars

The denim dress arrived before the…

The denim dress arrived before the expected date. The quality of the material is lovely and the fit perfect. I'm only 5' 2" and ordered the short version and the length is just right.

October 3, 2025
Unprompted review
This is Unfolded logo

Reply from This is Unfolded

Ahhh thanks for sharing this! We're a small business trying to take on fast fashion and change the fashion industry, so we know we won't be perfect but we're trying out very best. We're delighted you've chosen to join us on this mission and wear clothes that do some good! If there is anything else you need just let us know.

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