James J. Fox Dublin Reviews 1,478

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptional service, noting the staff's helpfulness and expertise. Consumers appreciate the ease of navigation of the website and the clear product descriptions, making the ordering process straightforward. People highlight the quality of the products, including cigars, pipes, and tobacco, with many expressing satisfaction with their purchases. The delivery service is another aspect that receives high marks from reviewers. Customers report fast and efficient shipping, with many receiving their orders promptly. Consumers also appreciate the attention to detail, such as gift wrapping and secure packaging. Overall, reviewers express a high level of satisfaction with the company's service, product quality, and delivery efficiency, making it a recommended choice for future purchases.

Based on these reviews

Rated 5 out of 5 stars
Verified

Next day delivery yet again. Excellent service whether in person or online. I find the staff quite approachable and well mannered. For beginners the cigar and pipe and liquor world can be quite da... See more

Rated 5 out of 5 stars
Verified

Fast delivery. I would however next time place items in a plastic envelope as it was very wet the day my parcel arrived & courier just left it on my step. Luckily I was at home. I’d imagine the envelo... See more

Rated 5 out of 5 stars
Verified

Very helpful staff when I needed to correct order after being placed. Little touches always makes a difference especially as the order was a gift.

Rated 5 out of 5 stars
Verified

My order was processed very quickly. I ordered gift wrapping which was done well. I ordered cigars this time but I have also bought a pipe with a similar experience

Rated 3 out of 5 stars
Verified

Insanely inflated prices, roughly 3x times what you pay for the same in Berlin or Paris. If you like your cigars, you'll be better off flying to Europe and bringing it with you, save lots of money.

Company replied

Rated 5 out of 5 stars
Verified

To tell you the truth, to have an old fashioned way of doing business instead of the most complicated way they have on other sites, is second to none. God be with the art of conversation, and not been... See more

Rated 5 out of 5 stars
Verified

Exceptional service as always. I always get a Davidoff for special events. The WSC Late Hour Winston Churchill was pure luxury and a perfect ring gauge and length for drinks during Pride. The quality... See more

Rated 5 out of 5 stars
Verified

The order arrived quickly and was exactly as described. I found the whole experience to be easy and without fuss. Ill be ordering again form here.

Rated 5 out of 5 stars
Verified

The products are of very good quality and we're packaged very well so nothing breaks. What you see advertised is what you get, so very honest. Only thing is I ordered on Saturday and only got my produ... See more

Rated 5 out of 5 stars
Verified

Knowledgeable friendly staff, amazing selection and enough high priced whiskey for the snob in us all!

Rated 5 out of 5 stars
Verified

Hi all at James fox, You have always been wonderful at customer service, often I’ve called looking for assistance and your advice has always been spot on. Once again this year I ordered on Black F... See more

Rated 5 out of 5 stars
Verified

Fast shipping, great whisky. Ordered on a Saturday and arrived the following Wednesday. Can’t believe getting things shipped from Dublin Ireland to California can get here quicker than shipping from P... See more

Rated 5 out of 5 stars
Verified

Website easy to navigate. Goods on offer truly delightful, service excellent with goods ordered arriving within 24 hours, truly a delight to deal with as they have maintained their high standards for... See more

Rated 5 out of 5 stars
Verified

So everything that I’ve gotten from James Fox was shipped on time and arrived in great shape. I had an issue with a shipment from when I was in Ireland last July. They went the extra mile and provided... See more

Rated 5 out of 5 stars
Verified

Bought a gift pack with Epicure no.2 - first I've tasted from it and was fantastic, burned uniformly for 1.5 hours until I finished my morning contemplating. Was very pleased with taste and qual... See more

Rated 5 out of 5 stars
Verified

Easy to navigate website with good explanations for someone like me who knows nothing about cigars. Fast delivery. Will buy from again. Husband loved the cigar

Rated 5 out of 5 stars
Verified

The customer support were so supportive and replied to my email in a timely manner. I took their advice and I ordered my goods on Monday and it was delivered to NI on Wednesday and I received it in th... See more

Rated 5 out of 5 stars
Verified

Its the only place where I can get a certain brand of plug tobacco for my elderly father and they always have it out to me straight away.

Rated 5 out of 5 stars
Verified

I had never bought from James J Fox Dublin before, but I will again! Apart from the the selection, the delivery was "top shelf!" I had looked for "Writers Tears Tequila Cask" for weeks and weeks, and... See more

Rated 5 out of 5 stars
Verified

I was browsing for a pipe tobacco that was unique and something different that wasn’t on an ordinary shop shelf.i came upon James Fox and had a look picked something I thought would suit my taste and... See more

Rated 5 out of 5 stars
Verified

Excellent product and service. Hibernia is the nicest I've tried so far very happy with this tobacco. I've bought off fox's a few times now it has been excellent quality every time.

Rated 5 out of 5 stars
Verified

Best online service ever! Not just for cigars, but literally the best service I have ever had in an online shopping experience. I made an order around lunchtime, and had my purchase before I ate dinne... See more

Rated 5 out of 5 stars

Great service from an old established Irish firm. You will be taken care of in an efficient and caring manner. Old world charm and attention to detail in the age of social media.

Rated 5 out of 5 stars
Verified

Great service and fast delivery. I had the product with 24 hours. First time to try Hibernia pipe tobacco or any aromatic tobacco. A nice vanilla aroma and sooth to smoke. I really like it a lot. Reco... See more

Rated 3 out of 5 stars
Verified

No word on delivery yet. A problem sometimes, can take up to 3 days. James J Fox always update but should possibly look at delivery service provider.

Company replied

Rated 5 out of 5 stars
Verified

Item delivered promptly and I was kept informed of its progress through packing, posting and delivery date. First class service in my book. Kudos to all involved.

Rated 5 out of 5 stars
Verified

Very helpful man on phone who took my order said I would have my purchase that evening which arrived promptly very happy with the purchase and the fast delivery 😀

Rated 5 out of 5 stars
Verified

The whole process of ease of ordering and very fast delivery means that I was very happy with the last transaction. I will continue to be a regular customer of James Fox.

Rated 5 out of 5 stars
Verified

I have had scores of fab experiences with Foxes for five years now. Never feel alone in summer winter evenings gain. Join Foxes Grafton and delivery nationwide.

Rated 5 out of 5 stars
Verified

Excellent communication and seamless delivery as promised! Could walk into the store and chat about the products and got great advice on choosing the right one! Happy customer

Rated 5 out of 5 stars
Verified

Delivery very prompt. I am fairly new to tobacco pipe smoking so this was my first time to try this blend called Campanile by Fox, and liking it a lot. A bit expensive in my opinion. I have only tried... See more

Rated 5 out of 5 stars
Verified

What a lovely experience dealing with the guys at James J. Fox. Very helpful and communicative. Next time I’m in Ireland I’ll pop in the store for sure.

Rated 5 out of 5 stars
Verified

I regularly order from here. The entire ordering process is very straightforward, the orders (in my experience) are received correctly & in excellent condition. The delivery is fast. I have never enco... See more

Rated 5 out of 5 stars
Verified

Visited Ireland in 2023 and found James J Fox as we were ending the trip. They had the special batch whiskey I found out in the southern counties and arranged to send the bottles home for me. Have... See more

Rated 5 out of 5 stars
Verified

Great service and products very fast delivery. I would highly recommend this company

Rated 5 out of 5 stars
Verified

Always good to do business with, if you ever get to Dublin ,i highly recommend visiting on bottom of Grafton st

Rated 5 out of 5 stars
Verified

Website was easy to navigate. Delivery came in time. I had my order gift wrapped and it was nicely done.

Rated 5 out of 5 stars
Verified

Great service. I didn’t have time to shop in-store and was short on time for shipping so they did deliver to my hotel . The package was waiting for me at check-in. Thank you

Rated 5 out of 5 stars
Verified

Excellent customer service,great clear web page with perfect product details,very fast delivery

Rated 5 out of 5 stars
Verified

Very pleased with the pipe. Smoked well right off the bat and was pleasant all the way through

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Company details

  1. Alcohol Store
  2. Cigar Shop
  3. Liquor Store
  4. Tobacco Exporter
  5. Tobacco Shop
  6. Tobacco Supplier

Written by the company

Since 1881, James J. Fox Cigar and Whiskey Store has been Ireland's premier tobacconist and has since added to this reputation a large range of Irish and Scotch whiskeys, to satisfy the most discerning of palates. In both our physical and online stores, you will find a large selection of premium handmade cigars, smoking pipes, Irish whiskey, Scotch whisky, Irish gin, cigar and pipe accessories, as well as our world-renowned James Fox cigars and pipe tobacco.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

Will NOT be shopping with this company again

I was extremely disappointed when I received my purchase, I had ordered a pipe for a birthday present for a man in his 70’s plus 2 pack of tobacco & pipe cleaners, the total came to €183.00. When I opened the parcel there was only 1 packet of tobacco. I immediately phoned the shop to be told because I purchased on line I would have to wait till next day for the person in charge to phone me. This person did indeed phone the following day & apologised for what he called human error….. I suggested he have a chat with whom ever packed the order, I then asked if they would send an extra pack of tobacco for my inconvenience, to be told not a chance that would happen. The tobacco was delivered that evening close to 9pm, just the 1 pack they had forgotten to include with my order. I will not be shopping with James J. Fox again or recommending them to anyone else either. Not good customer service at all……. Penny wise & Pound foolish comes to mind. Yours sincerely, Elizabeth Clarke

September 11, 2025
James J. Fox Dublin logo

Reply from James J. Fox Dublin

Dear Ms. Clarke,

Thank you for taking the time to share your feedback. We sincerely apologise again for the error in your order and understand how disappointing it must have been, especially when purchasing a gift.

As you have noted, the missing tobacco was identified as a packing oversight, and once this was brought to our attention, and following our phone conversation, our team ensured the item was delivered to you that same evening. While we do our utmost to avoid such mistakes, human error can unfortunately occur on occasion, and we are glad we were able to fully resolve the issue within 24 hours of the original parcel’s arrival.

We also appreciate your suggestion regarding a complimentary item. While we felt this would not have been a reasonable resolution in this case, please rest assured that we do take all customer concerns seriously and continue to work on minimising errors in our processes.

We value every customer’s experience and regret that this incident has led you to feel you would not wish to shop with us again. Your comments have been shared with our team as part of our ongoing commitment to improving service.

Kind regards,
–Pete, E-Commerce Manager

Rated 5 out of 5 stars
Verified

Excellent service

I regularly order from here. The entire ordering process is very straightforward, the orders (in my experience) are received correctly & in excellent condition. The delivery is fast. I have never encountered any issues & will continue to buy from here.

September 10, 2025
Rated 1 out of 5 stars
Verified

I payed twice the value of the product…

I payed twice the value of the product in shipping fees and was told it would be here in 2 days . Admittedly I had to send you verification of my age so 3 days would of been expected . Over one week later and 8 was about to ask foe a refund but luckily for you unpost has sent me a message saying its going to be delivered today. We shall see .
As for the product iv no idea yet but I'm sure it will be perfect.

September 9, 2025
James J. Fox Dublin logo

Reply from James J. Fox Dublin

Hi Connor, we're very sorry for the delay.

Unfortunately, due to an issue in one of the local An Post depots, a number of orders we'd shipped out in the first two weeks of September have been struggling to find their way to their recipients, despite having been sent out as promptly as they normally would. We've been doing everything we can to pressure An Post on these delayed deliveries, though I of course appreciate the disappointment caused on this occasion (especially on a relatively small order, where the shipping fees accounted for most of your total). What happened here is certainly not up to our usual standard.

In your particular case, I see it's coming up as out for delivery at last, so I hope it turns up shortly, if it hasn't already earlier today.

Again, we're very sorry about this unfortunate situation.

Kind regards,
–Pete E-Commerce Manager

Rated 2 out of 5 stars
Verified

I was waiting way too long for my items…

I was waiting way too long for my items too be delivered

September 9, 2025
James J. Fox Dublin logo

Reply from James J. Fox Dublin

Hi Seamus, we're very sorry for the delay. While your package left us as quickly as it normally would (i.e. the following day, on the 9th), it looks like An Post took a bit longer to get it to you – I see the delivery is timestamped Saturday (Sep 12th).

While An Post have been experiencing operational delays, that we unfortunately can't control, I can and do appreciate things didn't go entirely as planned on this occasion. On behalf of us as a company, I sincerely apologise for any inconvenience or worry this may have caused.

Kind regards,
–Pete E-Commerce Manager

Rated 5 out of 5 stars
Verified

Great service

Great service. I didn’t have time to shop in-store and was short on time for shipping so they did deliver to my hotel . The package was waiting for me at check-in. Thank you

September 4, 2025
Rated 5 out of 5 stars
Verified

Great service

Very helpful man on phone who took my order said I would have my purchase that evening which arrived promptly very happy with the purchase and the fast delivery 😀

August 29, 2025
Rated 1 out of 5 stars
Verified

Didn't receive my order

I usually receive my order within 2 days but this time it's been 6 days and I still haven't received my order very unhappy.

September 3, 2025
James J. Fox Dublin logo

Reply from James J. Fox Dublin

Hi Tony, we're very sorry for the delay. Unfortunately, due to an issue in one of the local depots, a number of orders we'd shipped out on the same day as yours have been struggling to find their way to their recipients, despite having been sent out as promptly as it normally would.

We're aware of the situation, and continue to pressure An Post on these delayed deliveries, though I of course appreciate the disappointment caused on this occasion. We hope to see this unfortunate situation resolved soon.

–Pete
E-Commerce Manager

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