Next day delivery yet again. Excellent service whether in person or online. I find the staff quite approachable and well mannered. For beginners the cigar and pipe and liquor world can be quite da... See more
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Company details
Written by the company
Since 1881, James J. Fox Cigar and Whiskey Store has been Ireland's premier tobacconist and has since added to this reputation a large range of Irish and Scotch whiskeys, to satisfy the most discerning of palates. In both our physical and online stores, you will find a large selection of premium handmade cigars, smoking pipes, Irish whiskey, Scotch whisky, Irish gin, cigar and pipe accessories, as well as our world-renowned James Fox cigars and pipe tobacco.
Contact info
119 Grafton Street, D02 E620, Dublin, Ireland
- +35316770533
- info@jamesfox.ie
- jamesfox.ie
Replied to 66% of negative reviews
Typically replies within 24 hours
Fast delivery.
Excellent company for online orders
Excellent company for online orders. I ordered in the morning and it was delivered in the afternoon ( Dublin area ).
Wonderfully packed and quick delivery
Will NOT be shopping with this company again
I was extremely disappointed when I received my purchase, I had ordered a pipe for a birthday present for a man in his 70’s plus 2 pack of tobacco & pipe cleaners, the total came to €183.00. When I opened the parcel there was only 1 packet of tobacco. I immediately phoned the shop to be told because I purchased on line I would have to wait till next day for the person in charge to phone me. This person did indeed phone the following day & apologised for what he called human error….. I suggested he have a chat with whom ever packed the order, I then asked if they would send an extra pack of tobacco for my inconvenience, to be told not a chance that would happen. The tobacco was delivered that evening close to 9pm, just the 1 pack they had forgotten to include with my order. I will not be shopping with James J. Fox again or recommending them to anyone else either. Not good customer service at all……. Penny wise & Pound foolish comes to mind. Yours sincerely, Elizabeth Clarke

Reply from James J. Fox Dublin
Excellent service
I regularly order from here. The entire ordering process is very straightforward, the orders (in my experience) are received correctly & in excellent condition. The delivery is fast. I have never encountered any issues & will continue to buy from here.
I payed twice the value of the product…
I payed twice the value of the product in shipping fees and was told it would be here in 2 days . Admittedly I had to send you verification of my age so 3 days would of been expected . Over one week later and 8 was about to ask foe a refund but luckily for you unpost has sent me a message saying its going to be delivered today. We shall see .
As for the product iv no idea yet but I'm sure it will be perfect.

Reply from James J. Fox Dublin
I was waiting way too long for my items…
I was waiting way too long for my items too be delivered

Reply from James J. Fox Dublin
Great service
Great service. I didn’t have time to shop in-store and was short on time for shipping so they did deliver to my hotel . The package was waiting for me at check-in. Thank you
The whole process of ease of ordering…
The whole process of ease of ordering and very fast delivery means that I was very happy with the last transaction.
I will continue to be a regular customer of James Fox.
Great service
Very helpful man on phone who took my order said I would have my purchase that evening which arrived promptly very happy with the purchase and the fast delivery 😀
Didn't receive my order
I usually receive my order within 2 days but this time it's been 6 days and I still haven't received my order very unhappy.

Reply from James J. Fox Dublin
Very Knowledgeable .
Very Knowledgeable .
Quick delivery.
Very happy with this service..
Excellent product and service
Excellent product and service. Hibernia is the nicest I've tried so far very happy with this tobacco. I've bought off fox's a few times now it has been excellent quality every time.
Very quick response
Very quick response
Website Very easy to navigate
Great communication from start to finish
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