Vincent Keenan

Dear Vincent,
Thank you for your feedback, I'm really sorry to hear we got it wrong on this occasion. It doesn't happen often, though I appreciate the disappointment you've probably felt when you opened the package.

If you've retained any of the incorrect tobacco, perhaps we could still do something to fix this – in any case, if we can assist you with this matter further in any way, please always feel free to contact us.

Again, I sincerely apologise for the error.

Kind regards,
–Pete, E-Commerce Manager