International Drivers Association Reviews 2,617

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its simplicity and speed. Many reviewers specifically commend the customer service, noting the prompt and helpful responses they received. People appreciate the efficiency and clarity of the support provided, with several individuals mentioning how their issues were resolved quickly and effectively. Consumers frequently mention specific representatives by name, expressing gratitude for their assistance and professionalism. The fast response times and the ability of the support team to resolve problems completely are recurring themes. While some comments touch on the app and website, the strongest consensus revolves around the positive experiences with the service and customer support teams.

Based on these reviews

Rated 5 out of 5 stars

Well this all started with some crazy idea of going traveling...LOL. Jamaica was absolutely amazing. Had answers to all my questions and answered in a timely manner. If/when I have any concerns, I hop... See more

Company replied

Rated 5 out of 5 stars

We live on an island, in the countryside, and we do not have formal street names and numbers, Nor is post delivered to our homes. April on the messenger service on the web site sorted out the com... See more

Rated 5 out of 5 stars

It is amazing with IDA, so professional, fast, and so helpful and thank you, Ms Apri, for helping me today. Excellent and professional, and not a lot of questions, just pure help

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Rated 5 out of 5 stars

This is by far the best service available online. And their customer support team is also great! (Jerald in my case was very helpful in getting it done through out the process).

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Rated 5 out of 5 stars

This is the best ever association I wish every one should use while obtaining his or her IDP the customer service is very swift and patient taking you from one step at a time to the end .shipment equa... See more

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Rated 5 out of 5 stars

Jerald, great help. Quick and professional, IDP arranged in 10 minutes and Digital booklet already sent to me. Now waiting for the card to arrive.

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Rated 5 out of 5 stars

I would like to thank IDA for giving me this opportunity to become part of the International Driver's License holder. It's an amazing experience that I will be able to drive here in Europe with no ha... See more

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Rated 5 out of 5 stars

I have just applied for my IDP so I haven't had the full experience yet, but so far two ladies, Lisa and Kathleen have been extremely helpful with immediate responses. Job well done. I'll do another... See more

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Rated 5 out of 5 stars

April was incredibly helpful, and efficient. I was having trouble processing my IDP application…it was stuck and wouldn’t go through. April assisted me step by step via chat, helping me fix issues lik... See more

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Rated 5 out of 5 stars

Soo Jerald is a gem of a person he helped me get my replacement issued instantly when i was stuck as i lost my idp..

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Rated 5 out of 5 stars

Very good service , in short time they help me to proceed for my Idp and Deliver fast , please use this company for make a Idp I use another company name International Driving Agency which is f... See more

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Rated 3 out of 5 stars
Redirected

The country list of countries recognizing the International Driving License isn't correct... (Vietnam didn't recognize 1949 Geneva Convention !) This list is the core and major important informat... See more

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Rated 5 out of 5 stars

I had a few questions about the type of license I could get for my particular destination, and I moved away very quickly from the chatbot to the very lovely Lisa who gave me all the guidance I needed,... See more

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Rated 5 out of 5 stars

Needed an IDP for a Balkan roadtrip. Process was simple and quick. Upgraded to the lifetime IDP for future trips. Questions regarding delivery were answered by the online chat immediately and fully. T... See more

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Rated 5 out of 5 stars

I had to go through a lot of websites and also tried getting an IDL from the government website, but they were asking for a lot of time. IDA simplified all the process and took care of the all the asp... See more

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Rated 5 out of 5 stars

Excellent service actually i want to get IDP for three years but i dont know by mistake it was selected one year and paid only for one years.... When i get confirmation mail from them once it is re... See more

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Rated 5 out of 5 stars

April was friendly, fast and resolved my issue. I needed to upload required documents for my IDP order; but, the website was not letting me complete the task. April helped me via Chat and I was able t... See more

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Rated 5 out of 5 stars

Jamaica did a great job, helped me with my concern in a very quick and timely manner, was very professional and gave right information l.

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Rated 5 out of 5 stars

Lisa was great!!!!! Basically handled all my issues in minutes via chat service. Best service I’ve gotten since in Bali. Made it extremely easy. Wish more companies operated like this!!! Amazing servi... See more

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Rated 5 out of 5 stars

I found a little mistake with signature but in 5 minutes it was resolved. thanks for the super quick assistance from miss Jamaica.

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Rated 5 out of 5 stars

April did a great job by assisting me online when I was a stuck with the application. Very patient and clear directions. Thank you.

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Rated 5 out of 5 stars

They sorted out my order very quickly, helped me to change my shipping address so that I could receive the printed version whilst away - all round excellent service, the best "chat" service I have eve... See more

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Rated 5 out of 5 stars

Perfect service even better customer service . Very quick and efficient. Second year I have been using this service and I can sure it will be many more years ahead.

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Rated 5 out of 5 stars

Really good service, I make a mistake in email, so they find on support my application basic on payment. And correct all data. Really happy, for fast and good action from technical support

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Rated 5 out of 5 stars

It’s a very easy application and the processing was only about 10 minutes. I did run into one issue and needed to contact a representative through chat. They were extremely helpful and solved my probl... See more

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Rated 5 out of 5 stars

I had an outstanding experience with Jerald from the International Drivers Association. He was professional, efficient, and extremely helpful throughout the entire process. Jerald took the time to e... See more

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Rated 5 out of 5 stars

They have been so professional. Specially Kathleen who handled my concerns resolved it immediately. Kudos to Kathleen and Kudos to team. You guys are doing great job.

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Rated 5 out of 5 stars

I'm very impressed with ease of procedure. Very efficient and honest. I thankyou with how fast this was dealt with.

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Rated 4 out of 5 stars

For last-minute travellers planning to drive in the country they’re visiting, this was a saviour!

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Rated 5 out of 5 stars

I've always had a great experience when interacting with associates at IDA. Tonight Kathleen assisted me with my IDP renewal and I think it was the best interaction yet. Kathleen's friendly and profes... See more

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Rated 5 out of 5 stars

Outstanding system and customer service. I was able to get my international driving permit within minutes and start driving in foreign countries. Keep it up!!

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Rated 5 out of 5 stars

I've had a problem with my application and the assistant Irish helped me ! That was a great job ! The information was very clear and the work was done quickly and well. Amazing !

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Rated 5 out of 5 stars

Easy to navigate website needed some special attention and customer service was first rate really good job thank you so much

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Rated 5 out of 5 stars

Thank you Jerald for all your assistance and patience. Very good service.

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Rated 5 out of 5 stars

Kathleen took some extra steps to make sure everything was completed correctly, which I appreciate. Excellent service!

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Rated 5 out of 5 stars

Great and quick response for the order and great customer service I was impressed

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Rated 5 out of 5 stars

Thank you Reychel for such fast & transparent service! Really appreciate it! Amazing! Definitely recommend it!

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Rated 5 out of 5 stars

Great service, I had trouble filling out the form, but they helped me without any problems, well done

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Rated 5 out of 5 stars

Jerald from customer service helped me with the assistance needed to complete the order. Excellent service from Jerald.

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Rated 5 out of 5 stars

Nizzan is a lovely person, he cleared and answer all my doubts very nicely,good job nizzan

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Rated 5 out of 5 stars
Verified

Kathleen provided exceptional and fast service to solve any and every problem I had. I was promptly reimbursed for a double charge and refunded for a wrong charge. This was done within 15 minutes. She... See more

Company replied

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Company details

  1. License Bureau

Written by the company

An IDP is a legal requirement to drive or rent a car in several foreign countries. It is also a United Nations regulated travel document for your safety and peace of mind while abroad. We've served over 5,000 customers from over 150+ countries since our inception in 2016. We meet the strict guidelines of the Vienna Convention on road traffic of 1968.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Jerald was able to quickly answer

Jerald was able to quickly answer my questions and guide me through the process. Very happy with the help provided. This will be my second time from a second country working with IDA. Smooth and efficient.

October 24, 2025
Unprompted review
Rated 4 out of 5 stars

Amazing Help from Shella!

I had an issue with my signature as it wasn’t aligned properly, so I contacted the team. Shella was very kind and helpful in resolving the issue. I really appreciate the way they interact with customers and handle concerns so efficiently.

October 22, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Mohammed,

Thank you for sharing your experience! We’re glad Shella was able to help and resolve the issue quickly. We really appreciate your kind words about our team’s support and the way we handle customer concerns.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Shella was such a great agent helping…

Shella was such a great agent helping me out with my concerns. Very quick to response in all my questions. Hoping that all agent can be this accommodating as her.

October 22, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Juliet,

Thank you for your feedback! We’re really glad Shella was able to help and make everything easy for you.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

I really appreciate and good…

I really appreciate and good conversation with customer service

October 21, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Vinod,


Thank you for your kind words! We’re glad you had a good experience with our customer service team and truly appreciate your feedback.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

i have been using it for almost two…

i have been using it for almost two years, and i used it in different countries around Europe and it is amazing, and did not have any problems

And the support ( Reychel ) was very helpful too and quick response for all my questions about renewing.

October 21, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Mohamed,

Thanks so much for sharing! We’re happy to hear you’ve been using your IDP across Europe without any problems. Glad that Reychel was able to help with your renewal questions too! Don’t hesitate to reach out again if you need any further assistance.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

HI I thought it was a scam online at…

HI I thought it was a scam online at first. Not until I got to the customer service chat box and spoke to Jerald. He helped me a lot and explained my issue on why the license I uploaded was rejected and processing of the permit stalled. He gave me options of how to correct it and I followed it and in an instant, the processing progressed and I got the digital IDP immediately after he helped me. It was a very good experience for me and regained my trust to the online process and thank you to the guy named Jerald. He was very kind and very helpful and he guided me to the right process that got me to successfully get my IDP. Thank you for the help and support from the kind guy named Jerald.

October 21, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Roy,

We really appreciate you sharing this! It’s completely understandable to have doubts at first, but we’re so glad Jerald was there to help and make things clear. Happy to know everything went smoothly and you got your digital IDP right away. Thanks again for trusting us!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Process of IDP issuance is very easy…

Process of IDP issuance is very easy and fast. I received within 30 minutes. But unfortunately IDP is not acceptable in Vietnam and I issued it without verifying. Then I connect to customer support. I received immediate support and my IDP order is cancelled quickly. Thanks to Jerald for his prompt support.

October 21, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Dear Kapil Gaikwad,

Thank you for sharing your experience! We’re glad to hear the IDP process was quick and easy, and that Jerald was able to assist you right away with your cancellation. We appreciate your understanding and your kind words!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

It was really quickly

October 20, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Angel,

Thank you for your feedback! We’re glad to hear everything was processed quickly and smoothly for you. Safe travels!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Plesed not to have robot to assist

I was impressed by the patience of Jerald, his responsiveness, professionalism and efficiency in guiding me through the registration process

October 21, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Pierre,


Thank you so much for your kind words! We’re delighted to hear that Jerald impressed you with his patience, professionalism, and efficiency throughout the process.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Very good customer service

Jamaica was very helpful in addressing my concern. Conversation was very straighforward and such a breeze. Customer service is very good, indeed.

October 20, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Dadj,

Thank you for your feedback — we really appreciate it! We’re so glad Jamaica was able to help and make everything smooth and easy for you.

Kind regards,
International Drivers Association

Rated 1 out of 5 stars

Caution!

Ordered and payed for a license (Order ID: 698955). Once payment was fulfilled I'm being ghosted by customer support via mail and/or live chat. License is not being submitted.

October 20, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Mikio,

We’re very sorry for the delay and lack of response after your order. Our chat system was briefly affected by an AWS outage, which caused downtime.

Your order has now been processed, and your digital IDP has been sent. To make up for the inconvenience, we’ve refunded your payment.

We truly appreciate your patience and understanding. Please feel free to reach out to us at hello@internationaldriversassociation.com if you need further assistance.



Kind regards,
International Drivers Association

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