International Drivers Association Reviews 2,621

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its simplicity and speed. Many reviewers specifically commend the customer service, noting the prompt and helpful responses they received. People appreciate the efficiency and clarity of the support provided, with several individuals mentioning how their issues were resolved quickly and effectively. Consumers frequently mention specific representatives by name, expressing gratitude for their assistance and professionalism. The fast response times and the ability of the support team to resolve problems completely are recurring themes. While some comments touch on the app and website, the strongest consensus revolves around the positive experiences with the service and customer support teams.

Based on these reviews

Rated 5 out of 5 stars

Well this all started with some crazy idea of going traveling...LOL. Jamaica was absolutely amazing. Had answers to all my questions and answered in a timely manner. If/when I have any concerns, I hop... See more

Company replied

Rated 5 out of 5 stars

We live on an island, in the countryside, and we do not have formal street names and numbers, Nor is post delivered to our homes. April on the messenger service on the web site sorted out the com... See more

Rated 5 out of 5 stars

It is amazing with IDA, so professional, fast, and so helpful and thank you, Ms Apri, for helping me today. Excellent and professional, and not a lot of questions, just pure help

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Rated 5 out of 5 stars

This is by far the best service available online. And their customer support team is also great! (Jerald in my case was very helpful in getting it done through out the process).

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Rated 5 out of 5 stars

This is the best ever association I wish every one should use while obtaining his or her IDP the customer service is very swift and patient taking you from one step at a time to the end .shipment equa... See more

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Rated 5 out of 5 stars

Jerald, great help. Quick and professional, IDP arranged in 10 minutes and Digital booklet already sent to me. Now waiting for the card to arrive.

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Rated 5 out of 5 stars

I would like to thank IDA for giving me this opportunity to become part of the International Driver's License holder. It's an amazing experience that I will be able to drive here in Europe with no ha... See more

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Rated 5 out of 5 stars

I have just applied for my IDP so I haven't had the full experience yet, but so far two ladies, Lisa and Kathleen have been extremely helpful with immediate responses. Job well done. I'll do another... See more

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Rated 5 out of 5 stars

April was incredibly helpful, and efficient. I was having trouble processing my IDP application…it was stuck and wouldn’t go through. April assisted me step by step via chat, helping me fix issues lik... See more

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Rated 5 out of 5 stars

Soo Jerald is a gem of a person he helped me get my replacement issued instantly when i was stuck as i lost my idp..

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Rated 5 out of 5 stars

Very good service , in short time they help me to proceed for my Idp and Deliver fast , please use this company for make a Idp I use another company name International Driving Agency which is f... See more

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Rated 3 out of 5 stars
Redirected

The country list of countries recognizing the International Driving License isn't correct... (Vietnam didn't recognize 1949 Geneva Convention !) This list is the core and major important informat... See more

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Rated 5 out of 5 stars

I had a few questions about the type of license I could get for my particular destination, and I moved away very quickly from the chatbot to the very lovely Lisa who gave me all the guidance I needed,... See more

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Rated 5 out of 5 stars

Needed an IDP for a Balkan roadtrip. Process was simple and quick. Upgraded to the lifetime IDP for future trips. Questions regarding delivery were answered by the online chat immediately and fully. T... See more

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Rated 5 out of 5 stars

I had to go through a lot of websites and also tried getting an IDL from the government website, but they were asking for a lot of time. IDA simplified all the process and took care of the all the asp... See more

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Rated 5 out of 5 stars

Excellent service actually i want to get IDP for three years but i dont know by mistake it was selected one year and paid only for one years.... When i get confirmation mail from them once it is re... See more

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Rated 5 out of 5 stars

April was friendly, fast and resolved my issue. I needed to upload required documents for my IDP order; but, the website was not letting me complete the task. April helped me via Chat and I was able t... See more

Company replied

Rated 5 out of 5 stars

Jamaica did a great job, helped me with my concern in a very quick and timely manner, was very professional and gave right information l.

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Rated 5 out of 5 stars

Lisa was great!!!!! Basically handled all my issues in minutes via chat service. Best service I’ve gotten since in Bali. Made it extremely easy. Wish more companies operated like this!!! Amazing servi... See more

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Rated 5 out of 5 stars

I found a little mistake with signature but in 5 minutes it was resolved. thanks for the super quick assistance from miss Jamaica.

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Rated 5 out of 5 stars

April did a great job by assisting me online when I was a stuck with the application. Very patient and clear directions. Thank you.

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Rated 5 out of 5 stars

They sorted out my order very quickly, helped me to change my shipping address so that I could receive the printed version whilst away - all round excellent service, the best "chat" service I have eve... See more

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Rated 5 out of 5 stars

Perfect service even better customer service . Very quick and efficient. Second year I have been using this service and I can sure it will be many more years ahead.

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Rated 5 out of 5 stars

Really good service, I make a mistake in email, so they find on support my application basic on payment. And correct all data. Really happy, for fast and good action from technical support

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Rated 5 out of 5 stars

It’s a very easy application and the processing was only about 10 minutes. I did run into one issue and needed to contact a representative through chat. They were extremely helpful and solved my probl... See more

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Rated 5 out of 5 stars

I had an outstanding experience with Jerald from the International Drivers Association. He was professional, efficient, and extremely helpful throughout the entire process. Jerald took the time to e... See more

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Rated 5 out of 5 stars

They have been so professional. Specially Kathleen who handled my concerns resolved it immediately. Kudos to Kathleen and Kudos to team. You guys are doing great job.

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Rated 5 out of 5 stars

I'm very impressed with ease of procedure. Very efficient and honest. I thankyou with how fast this was dealt with.

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Rated 4 out of 5 stars

For last-minute travellers planning to drive in the country they’re visiting, this was a saviour!

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Rated 5 out of 5 stars

I've always had a great experience when interacting with associates at IDA. Tonight Kathleen assisted me with my IDP renewal and I think it was the best interaction yet. Kathleen's friendly and profes... See more

Company replied

Rated 5 out of 5 stars

Outstanding system and customer service. I was able to get my international driving permit within minutes and start driving in foreign countries. Keep it up!!

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Rated 5 out of 5 stars

I've had a problem with my application and the assistant Irish helped me ! That was a great job ! The information was very clear and the work was done quickly and well. Amazing !

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Rated 5 out of 5 stars

Easy to navigate website needed some special attention and customer service was first rate really good job thank you so much

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Rated 5 out of 5 stars

Thank you Jerald for all your assistance and patience. Very good service.

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Rated 5 out of 5 stars

Kathleen took some extra steps to make sure everything was completed correctly, which I appreciate. Excellent service!

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Rated 5 out of 5 stars

Great and quick response for the order and great customer service I was impressed

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Rated 5 out of 5 stars

Thank you Reychel for such fast & transparent service! Really appreciate it! Amazing! Definitely recommend it!

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Rated 5 out of 5 stars

Great service, I had trouble filling out the form, but they helped me without any problems, well done

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Rated 5 out of 5 stars

Jerald from customer service helped me with the assistance needed to complete the order. Excellent service from Jerald.

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Rated 5 out of 5 stars

Nizzan is a lovely person, he cleared and answer all my doubts very nicely,good job nizzan

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Rated 5 out of 5 stars
Verified

Kathleen provided exceptional and fast service to solve any and every problem I had. I was promptly reimbursed for a double charge and refunded for a wrong charge. This was done within 15 minutes. She... See more

Company replied

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Company details

  1. License Bureau

Written by the company

An IDP is a legal requirement to drive or rent a car in several foreign countries. It is also a United Nations regulated travel document for your safety and peace of mind while abroad. We've served over 5,000 customers from over 150+ countries since our inception in 2016. We meet the strict guidelines of the Vienna Convention on road traffic of 1968.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

I want to order new International…

I want to order new International Driver License. Jareld from International Drivers Association response very quickly and resolve my case. I can't recommend more Jareld and International Drivers Association!

October 1, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Peter,

Thank you so much for your kind words! We’re happy to know Jerald was able to help you quickly.

Have a safe trip!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

This is the best ever association I…

This is the best ever association I wish every one should use while obtaining his or her IDP the customer service is very swift and patient taking you from one step at a time to the end .shipment equally is the best no waist of time best ever wishes to all the team on board keep on with such professionalism

September 30, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Kiana,

Thank you so much for your wonderful feedback! We're truly glad to know you had a smooth experience with our team. Your appreciation means a lot, we’ll definitely keep doing our best.

Wishing you safe travels always!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

April is amazing and very professional…

April is amazing and very professional person

September 30, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Su,

Thank you so much! 🌟 We’re glad to hear April gave you a great, professional experience. Safe travels and hope to assist you again soon!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Speedy service with great customer…

Speedy service with great customer service.

September 29, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Tom,

Thank you for the feedback! We’re really glad to know you had a great experience with our fast service and support.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

They have really quick and fast service…

They have really quick and fast service and good customer service supporting team.

September 28, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Jagdeep,

Thank you for your wonderful feedback! We’re so glad to hear the license presentation met your expectations, it truly means a lot to us. Wishing you safe and enjoyable journeys ahead!


Kind regards,
International Drivers Association

Rated 5 out of 5 stars

The license is well presented

The license is well presented, and wall is really great and much appreciated.

September 28, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Chester,

Thank you for your wonderful feedback! We’re so glad to hear the license presentation met your expectations, it truly means a lot to us. Wishing you safe and enjoyable journeys ahead!


Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Jamaica good quality and resolving all…

Jamaica good quality and resolving all the to she

September 27, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Daniel,

We truly appreciate your feedback! Happy to hear Jamaica provided you with great service and helped resolve your concerns. Please don’t hesitate to reach out if you need any further assistance!


Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Amazing customer service

Easy to navigate website needed some special attention and customer service was first rate really good job thank you so much

September 26, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Lenny,

Thank you so much for your kind feedback—it really made our day! We’re so happy we could help, and we wish you only smooth and enjoyable trips ahead.

Kind regards,
International Drivers Association

Rated 3 out of 5 stars

Everything works correctly the way they…

Everything works correctly the way they explain it on the website, but in a way they do not fulfil what they promise they say that they return your money obviously, following the refund policies that they have and it is not like that. I made a purchase of an international license and when I received the license, I realised that it was of no use to me at all so I request a refund of which I should receive I think 80% since I had made the purchase and had received the license about two weeks ago and I have not received any response

September 18, 2025
Unprompted review
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Reply from International Drivers Association

Hello Christopher,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how disappointing this must have felt. Please know that our team is committed to making things right and supporting our customers with care.

We value your input and will use it to continue improving our service.

Best regards,
International Drivers Association

Rated 5 out of 5 stars

Smooth

Kathleen took some extra steps to make sure everything was completed correctly, which I appreciate.

Excellent service!

September 24, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Josh,

We are incredibly grateful that you took the time to leave us a 5-star review. We really appreciate you being a customer and helping to share the word about us. Thank you for choosing our service and please keep safe. Enjoy your travels!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Thanks Kathleen!

I've always had a great experience when interacting with associates at IDA. Tonight Kathleen assisted me with my IDP renewal and I think it was the best interaction yet. Kathleen's friendly and professional service ensured all of my questions were answered. Very much appreciated!

September 22, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Charles,

We are incredibly grateful that you took the time to leave us a 5-star review. We really appreciate you being a customer and helping to share the word about us. Thank you for choosing our service and please keep safe. Enjoy your travels!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Excellent service

Excellent service
Quick and efficient

September 22, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Samir,

We are incredibly grateful that you took the time to leave us a 5-star review. We really appreciate you being a customer and helping to share the word about us. Thank you for choosing our service and please keep safe. Enjoy your travels!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Excellent customer service!

September 21, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Sahil,

We are incredibly grateful that you took the time to leave us a 5-star review. We really appreciate you being a customer and helping to share the word about us. Thank you for choosing our service and please keep safe. Enjoy your travels!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

The representative was excellent

The representative was excellent, very patient and professional.

September 21, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Ron,

We are incredibly grateful that you took the time to leave us a 5-star review. We really appreciate you being a customer and helping to share the word about us. Thank you for choosing our service and please keep safe. Enjoy your travels!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Service was great

Service was great. Very quick to reply to my queries. Prompt delivery also. Overall, very much satisfied! :)

September 20, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Mary,

We are incredibly grateful that you took the time to leave us a 5-star review. We really appreciate you being a customer and helping to share the word about us. Thank you for choosing our service and please keep safe. Enjoy your travels!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Very helpful

Very helpful, thanks

September 17, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Paul,

We are incredibly grateful that you took the time to leave us a 5-star review. We really appreciate you being a customer and helping to share the word about us. Thank you for choosing our service and please keep safe. Enjoy your travels!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Liam made this experience so easy

Liam made this experience so easy! I am not Tech savvy at all and thought I would reach out on the chat line to ask for help, my problem was fixed in seconds!
Thank you so much Liam, very impressed!
***** 5 STARS

September 15, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi there,

We are incredibly grateful that you took the time to leave us a 5-star review. We really appreciate you being a customer and helping to share the word about us. Thank you for choosing our service and please keep safe. Enjoy your travels!

Kind regards,
International Drivers Association

Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY, SCAM ALERT!

To everyone reading this: the document issued by this company is a scam, don't waste any money with them. My "IDP", issued by these scammers, was rejected in Japan. Contrary to what they claim!

Their customer service keeps telling me they will reimburse me, but they didn't.

May 9, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Ceslo

We’re truly sorry for the inconvenience you’ve experienced. To clarify, Japan only accepts IDPs issued directly in your home country, and this is noted on our website. Regarding your refund, our records show it was processed, but we’re reviewing it again on our end to make sure everything was completed correctly.

Kind Regards,
International Drivers Association Support Team

Rated 5 out of 5 stars

Perfect service even better customer…

Perfect service even better customer service . Very quick and efficient. Second year I have been using this service and I can sure it will be many more years ahead.

September 11, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi John,

We are incredibly grateful that you took the time to leave us a 5-star review. We really appreciate you being a customer and helping to share the word about us. Thank you for choosing our service and please keep safe. Enjoy your travels!

Kind regards,
International Drivers Association

Rated 1 out of 5 stars

Be very careful with the IDA

I applied for an International Driving Permit (IDP) that I intended to use in South Korea. I filled out the required details requested by the IDA, including the country where my driver’s license was issued and the country where I would use the IDP. Everything seemed fine until I asked a rental car company in Korea whether they accepted IDPs issued by the IDA. To my surprise, their answer was No.

The IDA does not mention this limitation anywhere on their website. Only when I asked them to reconfirm whether their document could actually be used in Korea did they reply that it can be used in other countries, but not in Korea.

A responsible company should not take people’s money under such conditions, especially since I clearly stated that the IDP would be used in Korea. I would not call it outright fraud, but their way of operating is certainly unfair. Therefore, I am requesting a refund for the money I paid unnecessarily.

September 7, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Corneliu,

Thank you for taking the time to share your feedback. We’re truly sorry for the inconvenience this caused. As mentioned in our earlier communication, while our International Driving Permit is widely accepted, South Korea has specific restrictions, which is why we do not recommend its use there. A full refund for your order has already been processed.

We greatly value your input and are taking steps to make this information even clearer for our customers. We appreciate your understanding and wish you safe travels ahead.

Warm regards,
International Drivers Association Support Team

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