International Drivers Association Reviews 2,621

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its simplicity and speed. Many reviewers specifically commend the customer service, noting the prompt and helpful responses they received. People appreciate the efficiency and clarity of the support provided, with several individuals mentioning how their issues were resolved quickly and effectively. Consumers frequently mention specific representatives by name, expressing gratitude for their assistance and professionalism. The fast response times and the ability of the support team to resolve problems completely are recurring themes. While some comments touch on the app and website, the strongest consensus revolves around the positive experiences with the service and customer support teams.

Based on these reviews

Rated 5 out of 5 stars

Well this all started with some crazy idea of going traveling...LOL. Jamaica was absolutely amazing. Had answers to all my questions and answered in a timely manner. If/when I have any concerns, I hop... See more

Company replied

Rated 5 out of 5 stars

We live on an island, in the countryside, and we do not have formal street names and numbers, Nor is post delivered to our homes. April on the messenger service on the web site sorted out the com... See more

Rated 5 out of 5 stars

It is amazing with IDA, so professional, fast, and so helpful and thank you, Ms Apri, for helping me today. Excellent and professional, and not a lot of questions, just pure help

Company replied

Rated 5 out of 5 stars

This is by far the best service available online. And their customer support team is also great! (Jerald in my case was very helpful in getting it done through out the process).

Company replied

Rated 5 out of 5 stars

This is the best ever association I wish every one should use while obtaining his or her IDP the customer service is very swift and patient taking you from one step at a time to the end .shipment equa... See more

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Rated 5 out of 5 stars

Jerald, great help. Quick and professional, IDP arranged in 10 minutes and Digital booklet already sent to me. Now waiting for the card to arrive.

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Rated 5 out of 5 stars

I would like to thank IDA for giving me this opportunity to become part of the International Driver's License holder. It's an amazing experience that I will be able to drive here in Europe with no ha... See more

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Rated 5 out of 5 stars

I have just applied for my IDP so I haven't had the full experience yet, but so far two ladies, Lisa and Kathleen have been extremely helpful with immediate responses. Job well done. I'll do another... See more

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Rated 5 out of 5 stars

April was incredibly helpful, and efficient. I was having trouble processing my IDP application…it was stuck and wouldn’t go through. April assisted me step by step via chat, helping me fix issues lik... See more

Company replied

Rated 5 out of 5 stars

Soo Jerald is a gem of a person he helped me get my replacement issued instantly when i was stuck as i lost my idp..

Company replied

Rated 5 out of 5 stars

Very good service , in short time they help me to proceed for my Idp and Deliver fast , please use this company for make a Idp I use another company name International Driving Agency which is f... See more

Company replied

Rated 3 out of 5 stars
Redirected

The country list of countries recognizing the International Driving License isn't correct... (Vietnam didn't recognize 1949 Geneva Convention !) This list is the core and major important informat... See more

Company replied

Rated 5 out of 5 stars

I had a few questions about the type of license I could get for my particular destination, and I moved away very quickly from the chatbot to the very lovely Lisa who gave me all the guidance I needed,... See more

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Rated 5 out of 5 stars

Needed an IDP for a Balkan roadtrip. Process was simple and quick. Upgraded to the lifetime IDP for future trips. Questions regarding delivery were answered by the online chat immediately and fully. T... See more

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Rated 5 out of 5 stars

I had to go through a lot of websites and also tried getting an IDL from the government website, but they were asking for a lot of time. IDA simplified all the process and took care of the all the asp... See more

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Rated 5 out of 5 stars

Excellent service actually i want to get IDP for three years but i dont know by mistake it was selected one year and paid only for one years.... When i get confirmation mail from them once it is re... See more

Company replied

Rated 5 out of 5 stars

April was friendly, fast and resolved my issue. I needed to upload required documents for my IDP order; but, the website was not letting me complete the task. April helped me via Chat and I was able t... See more

Company replied

Rated 5 out of 5 stars

Jamaica did a great job, helped me with my concern in a very quick and timely manner, was very professional and gave right information l.

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Rated 5 out of 5 stars

Lisa was great!!!!! Basically handled all my issues in minutes via chat service. Best service I’ve gotten since in Bali. Made it extremely easy. Wish more companies operated like this!!! Amazing servi... See more

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Rated 5 out of 5 stars

I found a little mistake with signature but in 5 minutes it was resolved. thanks for the super quick assistance from miss Jamaica.

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Rated 5 out of 5 stars

April did a great job by assisting me online when I was a stuck with the application. Very patient and clear directions. Thank you.

Company replied

Rated 5 out of 5 stars

They sorted out my order very quickly, helped me to change my shipping address so that I could receive the printed version whilst away - all round excellent service, the best "chat" service I have eve... See more

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Rated 5 out of 5 stars

Perfect service even better customer service . Very quick and efficient. Second year I have been using this service and I can sure it will be many more years ahead.

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Rated 5 out of 5 stars

Really good service, I make a mistake in email, so they find on support my application basic on payment. And correct all data. Really happy, for fast and good action from technical support

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Rated 5 out of 5 stars

It’s a very easy application and the processing was only about 10 minutes. I did run into one issue and needed to contact a representative through chat. They were extremely helpful and solved my probl... See more

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Rated 5 out of 5 stars

I had an outstanding experience with Jerald from the International Drivers Association. He was professional, efficient, and extremely helpful throughout the entire process. Jerald took the time to e... See more

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Rated 5 out of 5 stars

They have been so professional. Specially Kathleen who handled my concerns resolved it immediately. Kudos to Kathleen and Kudos to team. You guys are doing great job.

Company replied

Rated 5 out of 5 stars

I'm very impressed with ease of procedure. Very efficient and honest. I thankyou with how fast this was dealt with.

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Rated 4 out of 5 stars

For last-minute travellers planning to drive in the country they’re visiting, this was a saviour!

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Rated 5 out of 5 stars

I've always had a great experience when interacting with associates at IDA. Tonight Kathleen assisted me with my IDP renewal and I think it was the best interaction yet. Kathleen's friendly and profes... See more

Company replied

Rated 5 out of 5 stars

Outstanding system and customer service. I was able to get my international driving permit within minutes and start driving in foreign countries. Keep it up!!

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Rated 5 out of 5 stars

I've had a problem with my application and the assistant Irish helped me ! That was a great job ! The information was very clear and the work was done quickly and well. Amazing !

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Rated 5 out of 5 stars

Easy to navigate website needed some special attention and customer service was first rate really good job thank you so much

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Rated 5 out of 5 stars

Thank you Jerald for all your assistance and patience. Very good service.

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Rated 5 out of 5 stars

Kathleen took some extra steps to make sure everything was completed correctly, which I appreciate. Excellent service!

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Rated 5 out of 5 stars

Great and quick response for the order and great customer service I was impressed

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Rated 5 out of 5 stars

Thank you Reychel for such fast & transparent service! Really appreciate it! Amazing! Definitely recommend it!

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Rated 5 out of 5 stars

Great service, I had trouble filling out the form, but they helped me without any problems, well done

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Rated 5 out of 5 stars

Jerald from customer service helped me with the assistance needed to complete the order. Excellent service from Jerald.

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Rated 5 out of 5 stars

Nizzan is a lovely person, he cleared and answer all my doubts very nicely,good job nizzan

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Rated 5 out of 5 stars
Verified

Kathleen provided exceptional and fast service to solve any and every problem I had. I was promptly reimbursed for a double charge and refunded for a wrong charge. This was done within 15 minutes. She... See more

Company replied

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Company details

  1. License Bureau

Written by the company

An IDP is a legal requirement to drive or rent a car in several foreign countries. It is also a United Nations regulated travel document for your safety and peace of mind while abroad. We've served over 5,000 customers from over 150+ countries since our inception in 2016. We meet the strict guidelines of the Vienna Convention on road traffic of 1968.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

It was really quickly

October 20, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Angel,

Thank you for your feedback! We’re glad to hear everything was processed quickly and smoothly for you. Safe travels!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Plesed not to have robot to assist

I was impressed by the patience of Jerald, his responsiveness, professionalism and efficiency in guiding me through the registration process

October 21, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Pierre,


Thank you so much for your kind words! We’re delighted to hear that Jerald impressed you with his patience, professionalism, and efficiency throughout the process.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Very good customer service

Jamaica was very helpful in addressing my concern. Conversation was very straighforward and such a breeze. Customer service is very good, indeed.

October 20, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Dadj,

Thank you for your feedback — we really appreciate it! We’re so glad Jamaica was able to help and make everything smooth and easy for you.

Kind regards,
International Drivers Association

Rated 1 out of 5 stars

Caution!

Ordered and payed for a license (Order ID: 698955). Once payment was fulfilled I'm being ghosted by customer support via mail and/or live chat. License is not being submitted.

October 20, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Mikio,

We’re very sorry for the delay and lack of response after your order. Our chat system was briefly affected by an AWS outage, which caused downtime.

Your order has now been processed, and your digital IDP has been sent. To make up for the inconvenience, we’ve refunded your payment.

We truly appreciate your patience and understanding. Please feel free to reach out to us at hello@internationaldriversassociation.com if you need further assistance.



Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Jerald was super quick and efficient in…

Jerald was super quick and efficient in getting to my request and resolving it right away. Would definitely use their services again.

October 20, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Maneesh,

Thank you so much for your kind words! We’re happy to hear that Jerald was quick and efficient in assisting you. We truly appreciate your trust and look forward to serving you again.

Kind regards,
International Drivers Association

Rated 1 out of 5 stars

BEWARE: invalid even in countries that are listed on their licence

Be careful, as these licenses seem to be FAKE. They are not valid in the countries that are listed on the license, even when used with your original driving license!
I could not get my pre-booked car despite showing this license. Without car my holidays were ruined.

Edit: to be clear, I did show both my original British driving permit and the license from International Drivers Association. Even though the country I was travelling to was listed on the International Drivers Association permit, the car rental company stated that it was invalid, and this conclusion was confirmed by the car rental broker after a lengthy investigation.

October 13, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Lennert,

We’re truly sorry to hear about your experience and understand how frustrating this must have been. Our licenses are official translations of your national driving license and are meant to be used alongside it. However, acceptance may vary depending on local authorities or individual rental companies.

We take these matters seriously and would like to review your case in detail. Please contact our support team at hello@internationaldriversassociation.com
so we can assist you further.

Thank you for bringing this to our attention.


Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Very professional and helpful thank you…

Very professional and helpful thank you for your service

October 19, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Franck,

Thank you so much for your kind words! We’re really glad you found our team professional and helpful. We appreciate your feedback and wish you safe travels!

Rated 5 out of 5 stars

El foi super solícito e me ajudou com…

El foi super solícito e me ajudou com tudo muito bom atendimento do James

October 18, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Olá!

Muito obrigado pelo seu comentário! Ficamos felizes em saber que o Jerald foi atencioso e ajudou em tudo. Agradecemos por compartilhar sua experiência e desejamos boa viagem!


Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Amazing help from Jerald

Jerald was super quick and friendly in helping us get IDPs last minute. He answered our questions and guided us along the way and processed the express order right away! 🙏

October 19, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Bianca,


Thanks so much for sharing your experience! We’re so glad Jerald was able to help you out quickly and make the last-minute process smooth. We’ll be sure to share your kind words with him — safe travels ahead!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Dear Ms

Dear Ms. Reychel,
I sincerely appreciate your extraordinary support and dedication. Your proactive approach, commitment, and willingness to go the extra mile have made a significant difference.

October 18, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Jamal,

Thank you so much for your kind words! We’re really glad to hear that Reychel was able to help and went the extra mile for you. We truly appreciate your time and feedback!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Good service

Good service. I talked with agents named Jamaica and Reychel. Both are amazing. Once again thanks a lot team for the support

October 18, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Abraham,

Thank you so much for your kind words! We’re happy to hear that Jamaica and Reychel were able to assist you and provide great support.

We truly appreciate your feedback and wish you safe travels ahead!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

I paid two to times and they solved the…

I paid two to times and they solved the problem in a minute!! Thank you

October 18, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi,

We’re sorry for any inconvenience you experienced and glad our team was able to resolve the issue quickly. Thank you for your patience and kind words — safe travels ahead!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

The place to get your International Driver's License

Well this all started with some crazy idea of going traveling...LOL. Jamaica was absolutely amazing. Had answers to all my questions and answered in a timely manner. If/when I have any concerns, I hope to be able deal with her again. Highly recommend them for your International Driver's License. Thank you

October 17, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Dave,

We love hearing this! It sounds like quite the adventure 😊 We're so glad Jamaica was able to assist you and make the process easy.

Thank you for the kind words and recommendation — wishing you many more safe and exciting travels ahead!

Kind regards,
International Drivers Association

Rated 4 out of 5 stars

Got Ditigal IDP in few mintues

For last-minute travellers planning to drive in the country they’re visiting, this was a saviour!

October 18, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Paik,,

Thank you for sharing your experience! We’re so glad we could help make your last-minute travel plans easier. Wishing you safe and happy travels!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

It is amazing with IDA

It is amazing with IDA, so professional, fast, and so helpful and thank you, Ms Apri, for helping me today. Excellent and professional, and not a lot of questions, just pure help

October 16, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Mohamed

Thank you so much for your kind words! We’re thrilled to hear you had a great experience with us and that April was able to help quickly.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

I had an outstanding experience with…

I had an outstanding experience with Jerald from the International Drivers Association. He was professional, efficient, and extremely helpful throughout the entire process. Jerald took the time to explain everything clearly and made sure all my concerns were addressed. His prompt responses and friendly attitude made the whole experience easy and stress-free.

It’s refreshing to receive such excellent customer service — Jerald truly went above and beyond! I highly recommend him and the International Drivers Association to anyone who needs reliable and fast assistance with international driving documents.

October 14, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Krastina,

Thank you for your positive feedback. We’re very pleased to hear that Jerald provided exceptional service and made the process seamless for you. Your recommendation is greatly appreciated, and we’ll be sure to share your kind words with him. Thank you for choosing us!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

This is by far the best service…

This is by far the best service available online. And their customer support team is also great! (Jerald in my case was very helpful in getting it done through out the process).

October 14, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Harish,

Thank you for your great feedback. We’re glad to know you had such a positive experience and that Jerald was able to assist you throughout the process.
Have a wonderful travel!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Gerald was very helpful

Gerald was very helpful. Thank you so much.

October 13, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Mao,

Thank you for your feedback. We’re glad Jerald was able to assist you and provide excellent service.

Wish you safe and enjoyable travels ahead!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Excellent service from customer service

Jerald from customer service helped me with the assistance needed to complete the order. Excellent service from Jerald.

October 12, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Enrique,

Thank you for your feedback, we truly appreciate it. We’re glad Jerald was able to assist you and make the process easy. Have a safe and pleasant journey!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Thank you Jerald for all your…

Thank you Jerald for all your assistance and patience. Very good service.

October 13, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Anon,

Thank you for your kind words! We’re really glad Jerald was able to help. Wishing you safe travels!

Kind regards,
International Drivers Association

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