International Drivers Association Reviews 2,621

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its simplicity and speed. Many reviewers specifically commend the customer service, noting the prompt and helpful responses they received. People appreciate the efficiency and clarity of the support provided, with several individuals mentioning how their issues were resolved quickly and effectively. Consumers frequently mention specific representatives by name, expressing gratitude for their assistance and professionalism. The fast response times and the ability of the support team to resolve problems completely are recurring themes. While some comments touch on the app and website, the strongest consensus revolves around the positive experiences with the service and customer support teams.

Based on these reviews

Rated 5 out of 5 stars

Well this all started with some crazy idea of going traveling...LOL. Jamaica was absolutely amazing. Had answers to all my questions and answered in a timely manner. If/when I have any concerns, I hop... See more

Company replied

Rated 5 out of 5 stars

We live on an island, in the countryside, and we do not have formal street names and numbers, Nor is post delivered to our homes. April on the messenger service on the web site sorted out the com... See more

Rated 5 out of 5 stars

It is amazing with IDA, so professional, fast, and so helpful and thank you, Ms Apri, for helping me today. Excellent and professional, and not a lot of questions, just pure help

Company replied

Rated 5 out of 5 stars

This is by far the best service available online. And their customer support team is also great! (Jerald in my case was very helpful in getting it done through out the process).

Company replied

Rated 5 out of 5 stars

This is the best ever association I wish every one should use while obtaining his or her IDP the customer service is very swift and patient taking you from one step at a time to the end .shipment equa... See more

Company replied

Rated 5 out of 5 stars

Jerald, great help. Quick and professional, IDP arranged in 10 minutes and Digital booklet already sent to me. Now waiting for the card to arrive.

Company replied

Rated 5 out of 5 stars

I would like to thank IDA for giving me this opportunity to become part of the International Driver's License holder. It's an amazing experience that I will be able to drive here in Europe with no ha... See more

Company replied

Rated 5 out of 5 stars

I have just applied for my IDP so I haven't had the full experience yet, but so far two ladies, Lisa and Kathleen have been extremely helpful with immediate responses. Job well done. I'll do another... See more

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Rated 5 out of 5 stars

April was incredibly helpful, and efficient. I was having trouble processing my IDP application…it was stuck and wouldn’t go through. April assisted me step by step via chat, helping me fix issues lik... See more

Company replied

Rated 5 out of 5 stars

Soo Jerald is a gem of a person he helped me get my replacement issued instantly when i was stuck as i lost my idp..

Company replied

Rated 5 out of 5 stars

Very good service , in short time they help me to proceed for my Idp and Deliver fast , please use this company for make a Idp I use another company name International Driving Agency which is f... See more

Company replied

Rated 3 out of 5 stars
Redirected

The country list of countries recognizing the International Driving License isn't correct... (Vietnam didn't recognize 1949 Geneva Convention !) This list is the core and major important informat... See more

Company replied

Rated 5 out of 5 stars

I had a few questions about the type of license I could get for my particular destination, and I moved away very quickly from the chatbot to the very lovely Lisa who gave me all the guidance I needed,... See more

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Rated 5 out of 5 stars

Needed an IDP for a Balkan roadtrip. Process was simple and quick. Upgraded to the lifetime IDP for future trips. Questions regarding delivery were answered by the online chat immediately and fully. T... See more

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Rated 5 out of 5 stars

I had to go through a lot of websites and also tried getting an IDL from the government website, but they were asking for a lot of time. IDA simplified all the process and took care of the all the asp... See more

Company replied

Rated 5 out of 5 stars

Excellent service actually i want to get IDP for three years but i dont know by mistake it was selected one year and paid only for one years.... When i get confirmation mail from them once it is re... See more

Company replied

Rated 5 out of 5 stars

April was friendly, fast and resolved my issue. I needed to upload required documents for my IDP order; but, the website was not letting me complete the task. April helped me via Chat and I was able t... See more

Company replied

Rated 5 out of 5 stars

Jamaica did a great job, helped me with my concern in a very quick and timely manner, was very professional and gave right information l.

Company replied

Rated 5 out of 5 stars

Lisa was great!!!!! Basically handled all my issues in minutes via chat service. Best service I’ve gotten since in Bali. Made it extremely easy. Wish more companies operated like this!!! Amazing servi... See more

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Rated 5 out of 5 stars

I found a little mistake with signature but in 5 minutes it was resolved. thanks for the super quick assistance from miss Jamaica.

Company replied

Rated 5 out of 5 stars

April did a great job by assisting me online when I was a stuck with the application. Very patient and clear directions. Thank you.

Company replied

Rated 5 out of 5 stars

They sorted out my order very quickly, helped me to change my shipping address so that I could receive the printed version whilst away - all round excellent service, the best "chat" service I have eve... See more

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Rated 5 out of 5 stars

Perfect service even better customer service . Very quick and efficient. Second year I have been using this service and I can sure it will be many more years ahead.

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Rated 5 out of 5 stars

Really good service, I make a mistake in email, so they find on support my application basic on payment. And correct all data. Really happy, for fast and good action from technical support

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Rated 5 out of 5 stars

It’s a very easy application and the processing was only about 10 minutes. I did run into one issue and needed to contact a representative through chat. They were extremely helpful and solved my probl... See more

Company replied

Rated 5 out of 5 stars

I had an outstanding experience with Jerald from the International Drivers Association. He was professional, efficient, and extremely helpful throughout the entire process. Jerald took the time to e... See more

Company replied

Rated 5 out of 5 stars

They have been so professional. Specially Kathleen who handled my concerns resolved it immediately. Kudos to Kathleen and Kudos to team. You guys are doing great job.

Company replied

Rated 5 out of 5 stars

I'm very impressed with ease of procedure. Very efficient and honest. I thankyou with how fast this was dealt with.

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Rated 4 out of 5 stars

For last-minute travellers planning to drive in the country they’re visiting, this was a saviour!

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Rated 5 out of 5 stars

I've always had a great experience when interacting with associates at IDA. Tonight Kathleen assisted me with my IDP renewal and I think it was the best interaction yet. Kathleen's friendly and profes... See more

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Rated 5 out of 5 stars

Outstanding system and customer service. I was able to get my international driving permit within minutes and start driving in foreign countries. Keep it up!!

Company replied

Rated 5 out of 5 stars

I've had a problem with my application and the assistant Irish helped me ! That was a great job ! The information was very clear and the work was done quickly and well. Amazing !

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Rated 5 out of 5 stars

Easy to navigate website needed some special attention and customer service was first rate really good job thank you so much

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Rated 5 out of 5 stars

Thank you Jerald for all your assistance and patience. Very good service.

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Rated 5 out of 5 stars

Kathleen took some extra steps to make sure everything was completed correctly, which I appreciate. Excellent service!

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Rated 5 out of 5 stars

Great and quick response for the order and great customer service I was impressed

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Rated 5 out of 5 stars

Thank you Reychel for such fast & transparent service! Really appreciate it! Amazing! Definitely recommend it!

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Rated 5 out of 5 stars

Great service, I had trouble filling out the form, but they helped me without any problems, well done

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Rated 5 out of 5 stars

Jerald from customer service helped me with the assistance needed to complete the order. Excellent service from Jerald.

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Rated 5 out of 5 stars

Nizzan is a lovely person, he cleared and answer all my doubts very nicely,good job nizzan

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Rated 5 out of 5 stars
Verified

Kathleen provided exceptional and fast service to solve any and every problem I had. I was promptly reimbursed for a double charge and refunded for a wrong charge. This was done within 15 minutes. She... See more

Company replied

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Company details

  1. License Bureau

Written by the company

An IDP is a legal requirement to drive or rent a car in several foreign countries. It is also a United Nations regulated travel document for your safety and peace of mind while abroad. We've served over 5,000 customers from over 150+ countries since our inception in 2016. We meet the strict guidelines of the Vienna Convention on road traffic of 1968.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Jerald

Jerald, great help. Quick and professional, IDP arranged in 10 minutes and Digital booklet already sent to me. Now waiting for the card to arrive.

October 12, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Douwe,

Thank you for your feedback! We’re glad Jerald was able to assist you quickly and get everything sorted in no time. We appreciate your trust in us and wish you safe travels while you wait for your card to arrive.


Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Great and quick response for the order…

Great and quick response for the order and great customer service I was impressed

October 12, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Ron,

Thank you for your feedback! We’re glad you were happy with our quick service and support.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Thank you Reychel for such fast &…

Thank you Reychel for such fast & transparent service! Really appreciate it! Amazing! Definitely recommend it!

October 11, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Sinan,

Thanks so much for the awesome review! We’re so glad Reychel could help you quickly and clearly. We really appreciate you recommending us!

Safe travels!

Kind regards,
International Drivers Association

Rated 1 out of 5 stars

I ordered my IDP

I ordered my IDP, and while it was in transit, the courier company contacted me saying I had to pay additional money for customs. I was told that if I made the payment, the company would reimburse me later. I trusted that and paid the amount.

However, despite multiple follow-ups and several messages requesting reimbursement, my requests have been completely ignored. This experience has been very disappointing and unprofessional. I would not expect such poor customer support or lack of accountability.

January 2, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Mayur,

We’re truly sorry to hear about your experience and the inconvenience this has caused. We completely understand your frustration and appreciate you bringing this to our attention.

Please rest assured that we take your concern very seriously. Our team is currently reviewing your case to ensure this is resolved properly, and we’ll be reaching out to you as soon as possible with an update on your reimbursement.

Thank you for your patience and understanding. We appreciate the opportunity to make things right.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Excellent service

October 10, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Husen,

We appreciate your kind words! Thank you for your trust and support.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Top marks for Jearld

Top marks for Jearld! Super helpful and efficient.

October 10, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Nexus,

Thank you so much! We're glad to hear that Jerald was super helpful and efficient. We really appreciate your kind words and for choosing us!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Very efficient people !!

I'm very impressed with ease of procedure. Very efficient and honest. I thankyou with how fast this was dealt with.

October 10, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi John,

Thank you so much for your kind words! We’re really glad you found the process easy and fast. Safe travels!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Jamaica did a great job

Jamaica did a great job, helped me with my concern in a very quick and timely manner, was very professional and gave right information l.

October 10, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Jerry,


Thank you so much! We're glad Jamaica was able to help you quickly and professionally.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

The process was very quick

The process was very quick. I got a great support by Jamaica

October 9, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Ksenia,

Thank you for your kind words! We’re glad to hear that Jamaica was able to assist you. Have a safe travel!


Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Outstanding system and customer…

Outstanding system and customer service. I was able to get my international driving permit within minutes and start driving in foreign countries. Keep it up!!

October 9, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Kishore,

Thank you so much for your wonderful feedback! We’re happy to know you received your IDP quickly and smoothly.

Enjoy your travels and drive safely abroad!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

I am really appreciate her

October 8, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Omar,

Thank you so much! We appreciate your feedback and are glad to hear you had a great experience.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

We live on an island

We live on an island, in the countryside, and we do not have formal street names and numbers, Nor is post delivered to our homes. April on the messenger service on the web site sorted out the complexities of getting my documents correctly addressed to me.
Thank you April, great service.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Soo Jerald is a gem of a person he helped me get my replacement issued instantly when i was stuck as i lost my idp..

October 7, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Aman,

Thank you so much for sharing this! We’re really glad Jerald was able to help you get your replacement so quickly. Have a wonderful trip!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Nizzan is very helpful

Nizzan is a lovely person, he cleared and answer all my doubts very nicely,good job nizzan

October 6, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Rahul,

Thanks a lot! Happy to hear that Nizzan was able to assist you and make things clear. We’ll be sure to share your kind words with him.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

I found a little mistake with signature…

I found a little mistake with signature but in 5 minutes
it was resolved.
thanks for the super quick assistance from miss Jamaica.

October 5, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Guido,

Thank you for your kind words! We're glad Jamaica was able to fix the issue so quickly. We appreciate your patience and are happy everything was resolved smoothly!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Jamaica was great at helping me!

Jamaica was great at helping me!
Excellent customer service and fast delivery.
Highly recommended

October 5, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Gian,

Thank you so much! We're glad to hear that Jamaica provided excellent support and that your order arrived quickly. We truly appreciate your recommendation.

Enjoy your trip!

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

April did a great job by assisting me…

April did a great job by assisting me online when I was a stuck with the application. Very patient and clear directions.
Thank you.

October 4, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Dany,

Thank you for your kind words! We're so glad April was able to help you through the process with patience and clarity.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Great service

Great service, I had trouble filling out the form, but they helped me without any problems, well done

October 1, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hi Salvatore,

Thank you so much! We’re glad we could help you sort it out easily. Happy to help!

Kind regards,
International Drivers Association

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