International Driving Authority Reviews 337

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its efficiency and ease of use. The application process is described as simple and quick, with many consumers receiving their digital IDP within minutes. People also appreciate the fast delivery service for physical cards and the user-friendly app. Consumers consistently highlight the excellent customer service, with staff members like Lily, Hazel, Jack, Audrey and Ivy being frequently mentioned for their helpfulness, promptness, and professionalism. Reviewers also appreciate the support team's quick responses and willingness to resolve issues, such as duplicate orders or incorrect information, efficiently and free of charge. There are mixed opinions regarding the warranty.

Based on these reviews

Rated 5 out of 5 stars

Audrey was so helpful!!!!!! We tried another company first that promised an international license in 15 minutes. We didn't received the proper information. We love you guys!!! Thanks to Audrey we wer... See more

Rated 5 out of 5 stars

Amazing experience and got my digital licence within 1 hour. Hazel from customer support is very helpful with his prompt response Now I hope that my physical copy also arrives soon Regards... See more

Company replied

Rated 5 out of 5 stars

It was prompt, and communication was superp. As a little constructive feedback, perhaps you could make pricing clearer that it was in $US. I work in $NZ and it didn't even occur to me to double che... See more

Rated 5 out of 5 stars

Great communication skills. I have been informed every step of the way of the progress of my application. I will recommend your service to anyone.

Rated 5 out of 5 stars

IDA was exceptional. Last Friday I applied for an international drivers license. Late that Friday night I noticed that I had entered the wrong year for my birth date. At once I sent them an email. Tod... See more

Company replied

Rated 5 out of 5 stars

I was greatly impressed by the service because this old soul got totally flummoxed with transferring the photos and inadvertently posted on the the chat box!! This was zero problem for Hazel who... See more

Company replied

Rated 5 out of 5 stars

I ordered it on sep 9 and I got my digital idp instantly and the physical idp in 3 days. Very fast response and very helpful. I would recommend others also who have a second thought of referring other... See more

Company replied

Rated 5 out of 5 stars

Excellent service, quick response time when an error occurred (my mistake on application) regarding DOB on license. Problem resolved quickly and new IDP issued at no charge. Once again, thank you.... See more

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Rated 5 out of 5 stars

I applied licenses for myself and my wife thru their website. Unfortunately, I made a mistake of paying twice for my license but not for my wife. Their support identified the error and notified me imm... See more

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Rated 5 out of 5 stars

Compared to my first driver's license that I got in my home country Mozambique, which took 5 months to complete, I completed the procedure and got my IDP from IDA within less than 5 mins. Didn't requi... See more

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Rated 5 out of 5 stars

To be honest, I felt great. A costumer care lady named Lily she was so helpful, Delivery i received on time, everything is great, I would like to suggest if anyone wants to apply for an internationa... See more

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Rated 5 out of 5 stars

I last minute needed to get an IDP and I ordered the physical card as well as the digital ID. It said it'd ship between 3-7 days and I was leaving in 6 days! Not only did my IDP card arrive ontime, as... See more

Company replied

Rated 5 out of 5 stars

A great experience. I was a bit apprehensive but it was amazing how quickly we received the digital IDPs. There was a minor technical glitch and Lily responded immediately and saw it was solved with... See more

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Rated 3 out of 5 stars

I got the permit within a few hours. However, the site needs more explanation of what the "IDA" is. It seems like it might be a scam, like several other sites, since it's so easy to get the permit. I... See more

Company replied

Rated 5 out of 5 stars

An IDP was on our to do list before our trip to Thailand but we overlooked. We applied when we were already in Thailand but the digital copy did not arrive. We contacted Lily and she was extremely... See more

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Rated 3 out of 5 stars

I had to fill out my info a few times because it times out, and I got charged an extra $29 for expedited digital IDP even though I unchecked it, but I did get what I needed so far. We’ll see how the p... See more

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Rated 4 out of 5 stars

This was my first time obtaining an international license for my husband and I. My license was delayed however my husband received his license just before our trip to Switzerland. I have now receive... See more

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Rated 5 out of 5 stars

I purchased a IDP from the International Driving Authority in October, 2024. At the time, I thought it was a one time event and lost track of it. Much to my surprise, I have an opportunity to use it... See more

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Rated 5 out of 5 stars

Simple process and good service. I had an issue uploading my photos so I text support she said send me the photos and I’ll format them to fit she did took five minutes and then everything went smooth... See more

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Rated 5 out of 5 stars

What a seemless process to secure a safe and secure driver's license for our trips abroad. Was such a fast process, and their customer service team is also wonderful to work with. Lily answered all my... See more

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Rated 5 out of 5 stars

It was really easy to apply and get the digital IDP. Later i wanted an upgrade and asked assistance from the chat. Ms. Hazel attended and helped me through to get it done. Staffs are professional a... See more

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Rated 5 out of 5 stars

I applied for 2 IDP's, first one great, second one information was mixed. Jack was amazing and so prompt in helping me fix the second IDP for our travels. Thank you so much Jack for your prompt and pr... See more

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Rated 5 out of 5 stars

I was recently in Thailand and realised I had not applied for an international drivers license before I left Australia. Having been warned the Police are very active on fining people who do not... See more

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Rated 5 out of 5 stars

I was able to acquire for my IDP Less than 30minutes and the way I received help from the costumer service was super fast response. I made an accident double order and I did not realised it but th... See more

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Rated 5 out of 5 stars

I made payment for 2 permits, myself and my husband. The team reached out to confirm that the double payment was not a mistake. I was impressed, as they reached out promptly and immediately I clarifie... See more

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Rated 5 out of 5 stars

I had a duplicate order placed, one for myself and the other for my boyfriend..unfortunately both had only my information. Jack reached out to me regarding this issue and resolved it immediately for... See more

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Rated 5 out of 5 stars

This must be the best customer service I have experienced in many years. I engaged with International Driving Authority for my IDP and was guided and assisted by Lily. All my questions, some a bit si... See more

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Rated 5 out of 5 stars

The process is a simple one. If you're prepared (photos, driver license, identity information) you can be done in 10mins. If you need the driver authorization quick... select the package that offers... See more

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Rated 4 out of 5 stars

I was curious about how this work as I was planning to go to Asia. Unfortunately they don’t work with this countries. But I need to thanks Jack for his patience with me. He was very polite, professi... See more

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Rated 5 out of 5 stars

It was very easy and clear to complete the online application. I received an answer promptly that my application was met and processed and the parcel arrived as foreseen. I will recommend this servi... See more

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Rated 5 out of 5 stars

The service was all done professionally and with clear communication. Hazel, the lady that helped me is a VERY good example of what is expected from a company like yours. Regards. Andre

Company replied

Rated 3 out of 5 stars

Very useful service - specially when you need last minute ! I have to say the phone uploads never worked but the same uploads from my computer later on worked. Also, the pricing for digital automatica... See more

Company replied

Rated 5 out of 5 stars

This service was quick and easy. I thought my digital copy had not come through, so went back to the website and messaged the support team. Who were extremely helpful, and verified that my hard copy... See more

Company replied

Rated 5 out of 5 stars

The company was very professional and and will excellent customer service. 6 months after purchasing a 3 year licence from them I legally changed my name and they issued me a new licence free of charg... See more

Company replied

Rated 5 out of 5 stars

such a great opportunity for those who want to ride legally in any country.Thank you so much to make this.And one more thing the customer support very excellent and helpful...specially Hazel🥰

Company replied

Rated 5 out of 5 stars

Great service for my international licence. I received mine and my husband's digital on the same day as I applied. The price is good and I like the 3 year option which Australia doesn't offer unfort... See more

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Rated 5 out of 5 stars

Fast, efficient, easy to follow ; got my digital IDP within minutes ; The type of service you dream about but do not often get these days; Excellent all around.

Company replied

Rated 5 out of 5 stars

Errors / mistakes happen occasionally, it’s how these small screw ups are dealt with determines the integrity and professionalism of a business. I can’t thank the team enough for their assistance t... See more

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Rated 5 out of 5 stars

Very impressed with the speed and accuracy of this site! I was worried about paying for this service and not receiving my IDP/IDL. However, within 5 minutes my IDP was emailed to me. Thank you IDA! No... See more

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Rated 5 out of 5 stars

It was so easy to get a license, i was done in less than 5 minutes! I had trouble signing up two members using my same email. They got back to me and helped me with my refund promptly and with great p... See more

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Rated 5 out of 5 stars

Everything was good when I receive the package fedex charge me 1314 inr extra some kind of taxes some thing.

Company replied

Rated 5 out of 5 stars

Couple of days ago i placed an order for IDP and there was some mistakes and a girl from support named ms. Ivy helped me to correct it then till today my package wasn’t moved from china and whenever i... See more

Company replied

Rated 5 out of 5 stars

I didn't think the service would be so efficient, fast, and helpful. Thanks to the team for updating my license and to Ivy for her very professional service. Now I will be waiting for the physical lic... See more

Rated 4 out of 5 stars

Document didn't arrive right away but we messaged and they expedited for us. With filling out forms it's took 30 min but got us able to rent the car we reserved. Quick to provide help

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Company details

  1. License Bureau

Written by the company

An International Driving Permit (IDP) is a legal document that allows you to drive or rent a car in several foreign countries. It is also a United Nations regulated travel document, ensuring your safety and peace of mind while abroad. Since our inception in 2014, we’ve proudly served over 10,000 customers from 150+ countries. Our permits comply with the strict guidelines of the Geneva Convention on Road Traffic, signed on 19 September 1949, ensuring global recognition across 190+ countries.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

337 reviews

5-star
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1-star

Replied to 84% of negative reviews

Typically replies within 48 hours


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Rated 4 out of 5 stars

Quick with help after requested

Document didn't arrive right away but we messaged and they expedited for us. With filling out forms it's took 30 min but got us able to rent the car we reserved. Quick to provide help

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

It was prompt

It was prompt, and communication was superp.

As a little constructive feedback, perhaps you could make pricing clearer that it was in $US. I work in $NZ and it didn't even occur to me to double check the currency

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Audrey was so helpful!!!!!

Audrey was so helpful!!!!!! We tried another company first that promised an international license in 15 minutes. We didn't received the proper information. We love you guys!!! Thanks to Audrey we were able to continue our trip!!!!

September 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Perfect service

I didn't think the service would be so efficient, fast, and helpful. Thanks to the team for updating my license and to Ivy for her very professional service. Now I will be waiting for the physical license, hoping that everything arrives safely.

September 18, 2025
Unprompted review
Rated 2 out of 5 stars

Would suggest to anyone about to use…

Would suggest to anyone about to use these guys to give yourselves atleast a full 7 days i rushed through mine to get it done for europe Paid for express post got to my address 2 hours after I was already at the international airport next time I will just go into RACQ or somewhere that can give you a physical copy straight away

September 17, 2025
Unprompted review
International Driving Authority logo

Reply from International Driving Authority

Hi, Matt!

Thank you for reaching out and for sharing your experience. We understand your frustration regarding the timing of your order. For your reference, your application was shipped on the same day it was submitted (September 11), even though printing normally requires up to 3 days. The package was successfully delivered on September 17, which falls within the standard 5–7 day delivery timeframe for FedEx expedited service (excluding customs clearance). We do our best to process and ship as fast as possible, but for future applications, we always recommend allowing at least a full week before international travel to avoid such situations.

That said, we acknowledge your cancellation and refund request, and our team will be processing it in line with our policies. We appreciate your patience and understanding, and we’re sorry that the delivery timing did not align with your travel schedule.

Rated 5 out of 5 stars

Got my digital copy is 1 hour

Amazing experience and got my digital licence within 1 hour.

Hazel from customer support is very helpful with his prompt response

Now I hope that my physical copy also arrives soon

Regards
Pratik Talwar

September 16, 2025
Unprompted review
International Driving Authority logo

Reply from International Driving Authority

We’re glad to know you had an amazing experience and got your digital driving permit so quickly! ⚡ Big thanks for appreciating Hazel’s prompt support — we’ll make sure your physical copy reaches you smoothly as well. 📦✈️

If you need any assistance, Pratik, please don't hesitate to contact us.

Rated 5 out of 5 stars

Very fast response and very good customer support

I ordered it on sep 9 and I got my digital idp instantly and the physical idp in 3 days. Very fast response and very helpful. I would recommend others also who have a second thought of referring other websites to trust them😊.

September 15, 2025
Unprompted review
International Driving Authority logo

Reply from International Driving Authority

Hi, Mirthul! Thank you so much for sharing your experience! 🚗💨 We’re delighted to hear that you received both your digital IDP instantly and your physical copy in just a few days. Your trust and recommendation mean a lot to us. 💙

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Rated 5 out of 5 stars

IDA was responsive and extremely…

IDA was responsive and extremely helpful when I need to edit my IDP

September 9, 2025
Unprompted review
International Driving Authority logo

Reply from International Driving Authority

We’re happy to hear this! 🙌 Our team is always ready to assist with updates or edits to your IDP. Thank you for trusting IDA, David!

Rated 5 out of 5 stars

Easy to use even for older people great…

Easy to use even for older people great experience

September 6, 2025
Unprompted review
International Driving Authority logo

Reply from International Driving Authority

Thank you for your kind words, Jorge! 🌟 We’re so glad to know that our process was easy and convenient for you. Your great experience means a lot to us!

Rated 4 out of 5 stars

I am happy with your service

I am happy with your service

August 11, 2025
Unprompted review
International Driving Authority logo

Reply from International Driving Authority

Hi Himalaya! Thank you for choosing our service. If you need any assistance, please don't hesitate to contact us.

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