I’m very pleased with my purchases. They arrived quite quickly and were in perfect condition. They were all as described and will make excellent Christmas presents for my grandchildren. I will certainly buy from them again.
I received a terrible service from Pat a Manager at Cousin who insisted I needed to provide evidence of residency at the delivery address. I told him that this was nonsense. He even Sent me an email while I was in the shop as he had verbally requested that I sent him the proof. He was clearly up to now good as he did not start in the email that he wanted evidence of residency at the delivery address I told him that I am entitled to buy something for someone and have it delivered to them. Eventually he completed the Finance application which was immediately approved. I was made to feel like a criminal.
I have since contacted this manager via Email requested The height of the mattress I am purchasing. Several days of past and I’ve had no response. In future, I would seriously consider purchasing items elsewhere.
December 30, 2024
Reply from Cousins Furniture
Dear Mrs Cameron
Thank you for taking the time to leave us feedback, it is appreciated.
We are sincerely sorry that you are unhappy with the service you have received from a member of our Sales Management Team at our Tyseley Store. Pat's intention was not to upset you or make you feel like a criminal in anyway at all.
Please accept our assurances that this is not the norm and our intention is never to upset our customers.
We have asked Pat to contact you as quickly as possible to discuss your concerns in regards to the height of the mattress you are purchasing.
Again, please do accept our sincere apologies for the upset caused.
I received an excellent service from Gerry. He was very professional patient and explained everything to my satisfaction. I would certainly recommend this company to anyone.
I wasn’t sure which products were right for my shower but after sending pictures to Showerseal, I was advised of the correct products for my job. Excellent customer service. I would definite use this company agaiin