Traveller

It's been a few months since installation and couldn't be happier with the service. The fitter was professional, friendly and accommodated the slightly tricky location of the line-in. Thus far the speed has been consistent, delivers on promised speed and has worked perfectly since. The price is competitive and much cheaper than Virgin with their cheap trial periods.. then huge inflation on price - Not to mention mid contact increases. Because of Toob I was able to tell Virgin where to go, and that alone is worth the price paid! I hope the volume increase for Toob over time doesn't result in the drop in service and ultimately turning into what Virgin has become.

I placed an order which after a month had not shipped, and noticed that the product was in stock. To my concern I followed up with them directly which I received follow up within 24 hours. A few days later my order was shipped and delivered as promised. The reviews here did worry me, but the support did provide detailed feedback and delivered on their promise (eventually!)

I find this very frustrating. The Product is a great idea, with many options available. The Product (though I've only sampled one) seems to work well, if a little lacklustre in flavour. However, I am most annoyed by their subscription model. They will constantly bombard you with emails about the beer you've just bought, whats coming, feedback requests, insights, ideas from the consumer, etc. But not ONE email to confirm that A.) your subscription is about to be charged/shipped to you and B.) Would you like to change the beers you have on the subscription. As the Pinter takes 2 weeks to brew and generates 10pints (which lasts 30 days) you may not want to 'hop' straight onto the next one, especially as you'll get bored of having the same beer all month. This means you will have a lower turn around time, and likely not need the next 20pints being dispatched within a couple of months. In addition, your original order - including the two beers - will include the same two beers. It's really disappointed me that this company has deployed such a predatory subscription model with no communication (besides payment made) and it's put me off the company entirely. I don't think I will continue following my second brew.

Update: Based on the feedback from Pinter (in the response below) I reviewed my email history, including junk mail and found no such reminder. My partner (whom had ordered one as a gift) also encountered the lack of reminder and had to quickly cancel the automatic order. It's important to note that Pinter are automatically sending the next order only ONE MONTH following your initial order. As the promotion includes two beers, which one takes around 2 weeks to brew, you will only be progressing through your first pack before two more are dispatched.

At very least the returns process functions well using a Royal Mail portal and they did not charge for the postage. Though, with that said it has been over a week since the return and I am still yet to be credited for the £46 pack.


ADDITIONAL UPDATE: Over 20 days after returning my products I have still not received my refund. Following poor communications, service and turn around I am completely done with this company.

Customer service is responsive and helpful, the products however are lacking in quality. A gift had literally fallen apart upon being worn the first time due to defective stitching. As it was a matching set, and the item was no longer in stock I was required to send back both items for a refund. No discount or replacement was offered - I'm not in negative numbers but I was disappointed with the product quality and options of aftercare. There was no incentive or option to switch the set either, which was odd given that I have now been put off the brand as a 'premium' product. A shame, great branding, poor quality.

The concept of Motorway is good at a distance but once you've been on the ride you won't want to go again. I had listed a car with over 100k miles, over 10 years in age, plenty of detailed pictures and Motorway had internally decided to sell the vehicle as 'Gold', meaning it was showroom ready, no damage whatsoever. This results in dealers bidding higher prices, and as a result, higher expectations.

You go through the steps of listing, providing all information to Motorway, waiting for the Auction, and finally someone is dispatched (from the dealer) to collect the vehicle. They are not there to simply collect, but spend quite a bit of time capturing every minor chip or scratch on the vehicle. They do this for leverage against you, the customer. The car was sold at auction for 4215, and motorway turned that into an offer of 3050, a 27% reduction. This was a significant hit, and they will negotiate with you for 20mins+, strong arming you to take the money, its a good deal etc, etc. It was all the things you hate about car dealerships flowing back through, and it was a bad experience. We all expect dealers to lowball you on the price, but I'd recommend going private or taking your car to We Buy Any Car, because at least they can provide you a value the same day, rather than running you through an almost 2-week end to end and essentially do the same, last second reduction.

I've given 2 stars based on the ease of use for the App, and the initial contact team (who collect your details are very friendly). But the closure experience is soul destroying and a bit of a con.

Take the next possible exit from Motorway.

Edit: Upon receiving an expected response from Motorway I took some time to check if others had experienced similar. Filtering the ratings of 1-2 stars you will find that this is a very common experience of existing customers. I highly recommend that any potentially sellers through this system take a moment to review these in detail as you may be subject to a similar experience of bait, switch and hard sell.

Billing 3 YEARS later. We switched from EDF as the rates were appalling compared to the competition. Some time passes and all of a sudden a bill arrives in the post in 2021 suggesting there was correction required and £340 was owed. We contacted them directly and their had said it was an error and it was waived (And to ignore further communication / bills.) Flash forward 3 years later and the same bill pops up and according to their 'internal process' they rejected the waived bill internally, did not communicate, sat on it for 3 year and finally followed up today. This is a company that will change the rules on a whim, not inform and suggest that you are always in the wrong. At the end of the day they are an energy company who will always do their upmost to get as much money out of the consumer as possible, but I would urge any new customers to think again and go to a competitor.

Don't do it! If you are looking to provide a gift voucher for your employees using this service you will significantly reduce the value you are attempting to provide. The website is tailored around anyone using the service to restrict use and any voucher codes. Of which, the website regularly uses voucher codes as the prices are artificially inflated for non-voucher customers, which is blocked if you have one. In addition, you have to commit to many hotel type deals or restaurants without knowing actual availability (unlike Groupon). I urge any companies looking to use this as a reward function to look at more flexible vouchers - Even for supermarkets.

Unacceptable aftercare and support for a premium product. We've had our hot water neo tank for just over three years and everything was working find. To keep things running smoothly we replace the filter every six months. However on one occasion, after replacing the filter, and running water through for the first time the tank made a 'pop' sound. This resulted in water leaking from the tank, which also resulted in a short of my house electrical supply. I unplugged and investigated the tank and found that the plastic reservoir at the top of the product had blown a seam and was leaking from the side. A simple and minor part to replace.

So I called the customer service line and provided the overview. The CS operator ignored the feedback and constantly pushed me back to how it may be coming from the pipes, or the tap, or it was the hard water. They also went back on the 6months for changing filters to 3 months! There was no offer of a spare part, inspection, return and as I was slightly over the 3 years they kindly offered me a 20% voucher to buy an entire new unit.

For an item of such cost, and running costs for new filters every six months to simply request you replace the entire unit after 3 years use is simply unacceptable, wasteful and reflects badly on the company.

I do not recommend this company or its aftercare in the slightest.

##Update##

The company have reached out directly to resolve the issue and provided a replacement to the item without charge - Though this does not include any warranty attachment. The gentleman who contacted me was knowledgeable and friendly. The replacement arrived a few days following the call and has been working perfectly since. This is a much better resolution given the costs involved, I just hope that escalation from a customer perspective is not always required as presented to me. And I hope that an extended warranty is considered for future orders of the item.

Great service, delivered on time

Super quick delivery, well packaged and a very competitive price!

As a frequent traveller I am always keen to find any time and effort saving options when transitioning through the airport and to my onward destination. Technology has made checking in and obtaining a plane ticket so much easier, and in similar cases with hotels. One part of that journey has always been the rental car. Often hit and miss with many organisations you never know the car you will end up with, the queue at the check in desk and the length of time it takes to process your booking. Much like with hotels I always find it frustrating that even if you provide all of your details, payment information and identity, the rental agent will spend a very long time typing away while you wait patiently. This is the perfect market to enter, much like Lime scooters, UFO provides an app based service with very little steps required at pick up. Sounds perfect!

The Good. The app is well designed, easy to follow and intuitive. I had no issue making the booking and concluding the rental (the sign up and validation phase, I will come back to). In addition you rely on the app to use the car, as no physical keys are used. The app never crashed but does require an active internet connection at all times to be used. In addition the car (a VW ID4) was almost brand new and not the basic model. In addition the car was 100% charged.

The Bad: My booking was in the very recently reactivated (due to COVID) branch in Brussels airport. Upon arrival to the airport the app provides a video which guides you to the location (as you cannot rely on the ‘Rental Cars’ signs), which was easy to use- But out of date. Turns out the location had been moved elsewhere. Thankfully there was a buzzer that the parking staff answered and provided me an updated location. This location was a little difficult to understand and I ended up on a tour of the parking facility (taking 10 additional minutes). Finally, I located the parking location and found the two VW cars. From here you confirm the vehicle condition and number plate. However.. The plate did not match, the last two numbers were different. I assumed that this was a simple clerical error, but after starting the rental it would not unlock the car. Eventually the parking staff helped me and confirmed that I was the first customer to use the service and that someone from the company were arriving in 10mins. While waiting I contacted the customer service team who were quick to connect, questioned why I started the rental, and asked me to look around for the car!? Eventually the UFO staff member arrived and made a few phone calls to move my booking to the car that was there. Finally, it worked. I was able to use the car… which was in French. As the staff member was still there he was able to change the car settings. Note: Though I cannot always assume the vehicle is in English (local language applies) but it would cause problems for many customers using a vehicle for the first time. Finally, and almost 30mins later (from arrivals), I used the car (which, was brand new, clean and 100% charged). The car was great, until I arrived at my destination which was located two floors underground. Turns out the app requires a connection to lock (and unlock the vehicle), meaning that if you lose connection (or your phone) you are without a vehicle. I had to relocate the vehicle, much further from the hotel and walk back. This issue is quite concerning as many parking facilities will be located in a concrete and sometimes underground facility without cellular of Wi-Fi connection. Finally, the rental return. This was a bit trickier than usual as you don’t drop the car off in the airport guided ‘Rental Return’ signs. You have to do a little research prior, to ensure that when you arrive at the airport you target the correct parking facility. Finally, when I arrived at the parking location the UFO spaces were full.. So I had to leave the car near to the drop off point.


If the goal was to provide a quick pick up with minimal faff, it was a big failure. I put some of this down to the early issues of the company, but I was a paying customer, not a beta tester. For a low touch service, and if something goes wrong, you are standing in a car park on your own. The built in chat support is quick to connect, but can be frustrating at times where it’s late, you just want to get into the car and go - Which of course requires an internet connection that is not generally great in parking facilities. This also means that any technical issues you have with the 4G connection, or phone in general, your rental car becomes useless.

Finally, and despite my issues with the collection of the rental, there was no follow up communication or apology for the issues I had experienced from UFO.

I am keen to see how this develops, but not in a position to recommend this service. Not yet anyway.

Quick service and delivery. Well packaged and arrived in perfect condition.

I had an excellent experience with Birkdale from beginning to end. The surveyor and fitters were friendly and professional throughout the process. Though the lead time may vary, I managed to place my order, have it measured and fitted within 3 weeks. The garage door is of high quality and a significant improvement from my previous roller door. The customer service team are also very responsive and will happily guide you through any questions or complications. Highly recommended!

Wait patiently on hold for 40mins, they then pick up and hang up on you.

Lightning fast delivery, great price and good service