Harvey Norman Ireland - Limerick Reviews 618

TrustScore 4 out of 5

4.2

Units 5, 6 & 7, City East Retail Park, Ballysimon Road, Garryglass, V94 KH27 Limerick, Limerick, IE


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Rated 4 out of 5 stars

The delivery people were prompt and efficient. They contacted me in advance of arrival, giving good notice. They were friendly and polite and told me to wait a few hours before plugging in the fridg... See more

Company replied

Rated 3 out of 5 stars
Verified

It's a nice store carrying lots of quality looking products. However, the staff made me feel like I was an intruder not a customer. The Click & Collect took too long to find, and then too long to Coll... See more

Company replied

Rated 5 out of 5 stars

Two lovely efficient delivery men very good service lovely salesman was dubious about how long after purchase I would receive the fridge but could not have been happier with the service. Thank you Ha... See more

Company replied

Rated 5 out of 5 stars

We were given an estimated delivery day. And then we're messaged by the HN of the exact date. And on the day, like clock work was given a call by the delivery drivers confirming our address and time... See more

Company replied

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Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Home Goods Store
  6. Washer and Dryer Store

About Harvey Norman Ireland - Limerick

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Units 5, 6 & 7, City East Retail Park, Ballysimon Road, Garryglass, V94 KH27, Limerick, Limerick, Ireland

  • 061 422800

4.2

Great

TrustScore 4 out of 5

618 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

The wrong bed colour arrived

The wrong bed colour arrived. No date has yet to be given on when rhe correct bed will be delivered.

October 22, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Niamh,

Thank you so much for taking the time to leave this review. We are very sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this looked into?

Many thanks,
Katie.

Rated 5 out of 5 stars

Amazing assistance in HN!

As someone who is slightly digitally challenged I got a selection of photos printed from my phone today and Caleb and his team were helpful and patient as well as delivering a very professional service!

October 23, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Elaine,

We're happy to hear that our team was helpful and patient while assisting you with your photo printing! We appreciate your kind words and are glad you were pleased with our service.

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service. Swift delivery. Website for ordering easy to use.

October 17, 2025
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Maria,

We appreciate you taking the time to share your experience. We are so glad to hear about the excellent service, swift delivery, and easy-to-use website!

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified

Helpful staff

Helpful staff. Good value at sale time. Great variety of products and Humm payment option makes things easier

November 9, 2024
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi William,

We appreciate you sharing your feedback. We're happy to hear that you found our staff helpful and our product variety great, especially with the payment option during the sale.

Many thanks,
Katie.

Rated 4 out of 5 stars
Verified

Happy with the process

October 15, 2025
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Michael,

We're glad you were happy with how everything went. Thank you for your feedback; we appreciate it a lot.

Kind regards,
James

Rated 5 out of 5 stars

Two very professional delivery drivers

Two very professional delivery drivers, very helpful, delivery on time. Couldn't find fault. Maura Burke

October 17, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Maura,

We're happy to hear that our delivery team was professional and helpful, and that your delivery was on time. We appreciate your positive feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

Very well organized and coordinated…

Very well organized and coordinated proper delivery time ! Installation was super quick and smooth by the team

October 17, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Sathya,

We appreciate you taking the time to share your feedback. We're happy to hear that the delivery was well-organized and the installation was quick and smooth!

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified

Beautiful place

Great Service.

October 15, 2025
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Susana,

Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!

Many thanks,
Katie.

Rated 4 out of 5 stars
Verified

Great service

Item was was available quickly and delivered to me at my car really fast. Had to get back to them about receipt but other than that a great sevice.

October 14, 2025
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Olivia,

Thank you so much for taking the time to leave this review. Sincere apologies for the inconvenience caused, I have arranged for a copy of your invoice to be sent to your e-mail now. Please check your junk and spam folders in case it goes into one of those. If there is anything further that we can assist with, please don't hesitate to contact us again.

Many thanks,
Katie.

Rated 3 out of 5 stars
Verified

Nice store with room for improvement

It's a nice store carrying lots of quality looking products. However, the staff made me feel like I was an intruder not a customer. The Click & Collect took too long to find, and then too long to Collect my order. I was expecting my order to be waiting for me at the Click & Collect desk, but the employee behind the desk took my order number and then disappeared somewhere for quite some time before coming back with my order. It would have been faster to go in, grab off the shelf and checkout. In short, it's decent but it's got room for improvement.

October 14, 2025
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Sean,

Thank you so much for taking the time to leave this review. Your feedback is greatly appreciated and we will be sure that this is brought to the attention of the relevant team for review. If we can assist with anything further, please don't hesitate to contact us.

Many thanks,
Katie.

Rated 5 out of 5 stars

Two lovely efficient delivery men very…

Two lovely efficient delivery men very good service lovely salesman was dubious about how long after purchase I would receive the fridge but could not have been happier with the service. Thank you Harvey Norman

October 16, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Anne,

We appreciate you sharing your delivery experience. We're happy to hear that you were pleased with the efficient service and the team. Thank you for your positive feedback.

Many thanks,
Katie.

Rated 5 out of 5 stars

Polite and Professional Staff

The lads were polite, professional, very helpful and gave very good recommendations especially for the washing machine.

October 16, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Dawn,

We're happy to hear that our team was polite and helpful. We're also glad that you found the recommendations useful. Thank you for your positive feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

Good service by the computer department…

Good service by the computer department staffs. It’s was very busy but still happy with the sales .

October 16, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Mike,

We appreciate you taking the time to share your experience with us. We are happy to hear that you were pleased with the service, even during a busy period.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Bought suite in August company kept it…

Bought suite in August company kept it until we were ready to take delivery.
Delivery service was on time given by driver both driver and helper were extremely helpful

October 15, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

HI Eugene,

We appreciate you sharing your positive experience! We're happy to hear that you were pleased with our storage and delivery service. It's great to know our team was helpful.

Rated 5 out of 5 stars

Happy customer…

Delivery was efficient and the connection was quick.

October 11, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Paul,

We appreciate you sharing your experience. We are so glad to hear you were pleased with our efficient delivery and quick connection!

Many thanks,
Katie.

Rated 4 out of 5 stars

Generally very good service

The delivery people were prompt and efficient. They contacted me in advance of arrival, giving good notice. They were friendly and polite and told me to wait a few hours before plugging in the fridge freezer to give the gas time to settle. The appliance arrived in good condition. The only small quibble I would have is that they didn't unwrap and take the packaging with them. I was a little distracted by having workmen arrive at the same time and forgot to ask. Otherwise very good service.

October 11, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Eileen,

We appreciate you sharing your delivery experience. We're happy to hear that our delivery team was prompt, efficient, and courteous. We regret they didn't remove the packaging and will review this. Thank you for your feedback.

Many thanks,
Katie.

Rated 1 out of 5 stars

They supposed to deliver our stuff on…

They supposed to deliver our stuff on Saturday, the 11th of October Butt a person called me that the van is full and we cannot deliver it. He told me that he can deliver on Tuesday which I agree . today on Monday another person called that he wants to deliver it today, which I declined because Agreement was to drop it on Tuesday. Total chaos at their side regarding delivery service services and their logistics.

October 13, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi there,

Thank you so much for taking the time to leave this review. We are extremely sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this looked into?

Many thanks,
Katie.

Rated 5 out of 5 stars

Om time and had article unload promptly…

Om time and had article unload promptly Took away old product and all packaging

October 9, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Christine,

We're happy to hear that the delivery and removal of the old product and packaging went smoothly and on time. Thank you for your positive feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

Very satisfied

We were given an estimated delivery day. And then we're messaged by the HN of the exact date. And on the day, like clock work was given a call by the delivery drivers confirming our address and time of their arrival. Perfect !

October 8, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Ginny,

We're happy to hear that you had a perfect delivery experience! It's great to know that our communication and the driver's punctuality met your expectations. Thank you for your positive feedback.

Many thanks,
Katie.

Rated 5 out of 5 stars

Very efficient and great communication

Very friendly, efficient and tidy workers. Very happy with timeline of delivery the process worked exactly as the sales lady in shop said it would. Great communication through, email, text and phone call.

October 8, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Mary,

We appreciate you sharing your experience. We're happy to hear that you found our workers friendly, efficient, and tidy and that the delivery timeline met your expectations. It is great to know you were pleased with our communication.

Many thanks,
Katie.

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