Harvey Norman Ireland - Limerick Reviews 618

TrustScore 4 out of 5

4.2

Units 5, 6 & 7, City East Retail Park, Ballysimon Road, Garryglass, V94 KH27 Limerick, Limerick, IE


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Rated 4 out of 5 stars

The delivery people were prompt and efficient. They contacted me in advance of arrival, giving good notice. They were friendly and polite and told me to wait a few hours before plugging in the fridg... See more

Company replied

Rated 3 out of 5 stars
Verified

It's a nice store carrying lots of quality looking products. However, the staff made me feel like I was an intruder not a customer. The Click & Collect took too long to find, and then too long to Coll... See more

Company replied

Rated 5 out of 5 stars

Two lovely efficient delivery men very good service lovely salesman was dubious about how long after purchase I would receive the fridge but could not have been happier with the service. Thank you Ha... See more

Company replied

Rated 5 out of 5 stars

We were given an estimated delivery day. And then we're messaged by the HN of the exact date. And on the day, like clock work was given a call by the delivery drivers confirming our address and time... See more

Company replied

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Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Home Goods Store
  6. Washer and Dryer Store

About Harvey Norman Ireland - Limerick

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Units 5, 6 & 7, City East Retail Park, Ballysimon Road, Garryglass, V94 KH27, Limerick, Limerick, Ireland

  • 061 422800

4.2

Great

TrustScore 4 out of 5

618 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 2 out of 5 stars

Absolute disaster

The delivery of my dishwasher and cooker has been an absolute disaster
Canceled deliveries ,broken promises and in the end my cooker was not even loaded and or delivered after ordering on the 27/07/2025
At least the drivers were pleasant

October 8, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Good afternoon,

Thank you for taking the time to leave this review. We are extremely sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this looked into with the relevant team?

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified

Best crimp tool I ever had

Best crimp tool I ever had

October 1, 2025
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Pat,

We're happy to hear that you consider it the best. Thank you for sharing your positive experience with our crimp tool!

Kind Regards,
Kevin

Rated 4 out of 5 stars

Good when it got there!

Third time lucky! There were issues getting the appliance delivered but couldn’t fault the delivery service. They communicated clearly and frequently to keep us on the loop. On the day actual delivery took place, it was very efficient!

October 4, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Mark,

We appreciate you bringing the delivery issues to our attention and are happy to hear that our team kept you informed. We're glad the final delivery was efficient! Thanks for your feedback.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Everything was done to 100%…

Everything was done to 100% satisfaction and on time with no problems

October 3, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi there,

We're happy to hear that everything was completed to your satisfaction and on schedule. Thank you for your positive feedback; we appreciate it!

Kind Regards,
Kevin

Rated 1 out of 5 stars

really bad service

really bad service. Dont evening drop my fridge into my house. It's has to unbox. But that 2 men did not doing that and just leaving it outside of right of middle door. Door are right size to fit unbox fridge but they did nt do it.

Really disappoint the service

October 2, 2025
Unprompted review
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Reply from Harvey Norman Ireland - Limerick

Hi Filep,

We regret to hear about the unsatisfactory delivery service you received. We appreciate you bringing this to our attention. Please contact customer support with your order details so we can investigate this issue. customer@support.harveynorman.ie

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent delivery service

Delivery men were efficient and friendly.

September 30, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Paul,

We appreciate you letting us know about the efficient and friendly delivery. We are so glad you were happy with our team's service.

Many thanks,
Katie.

Rated 2 out of 5 stars

Delivery drivers turned up

Delivery drivers turned up. Did not say anything to my husband and brought the mattress up the stairs. Took away old one which was fine. But left the new one wrapped up on our landing.
Also they tracked mud all the way into our house and up the stairs.i have photos as proof. We have light grey carpet. I want someone to reach out to me about this as we are extremely unhappy with the delivery service

October 1, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Yvonne,

Thank you so much for taking the time to leave this review. We are extremely sorry to hear this. Please e-mail the details of this to customer@support.harveynorman.ie and we can have this looked into.

Many thanks,
Katie.

Rated 1 out of 5 stars

Delivery of oven and hob

I'm very UNIMPRESSED with Harvey Norman delivery service.
The delivery was scheduled for yesterday 29th Sept. So on that basis I had made arrangement for someone to come to install oven and hob last night (29th). I was informed that I would receive a phone call in the morning of 29th re: delivery time. I didn't receive any phone call. I contacted delivery Customer Service on 3 occasions, they told me they would get driver to call me ASAP. I didn't receive any phone call.
I contacted Harvey Norman store, spoke to Sylvana who was very helpful but delivery was not received until today, a day later than agreed and too late for installation as arranged.
Delivery man said he was just asked today to do delivery.
Very poor and disruptive delivery experience.

September 29, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Marian,

We appreciate you sharing your delivery experience. We are sorry to hear the delivery and communication fell short of expectations, We've shared your feedback with the relevant team for review to improve our service.

Kind Regards,
Kevin

Rated 2 out of 5 stars

The 2 men that delivered did not seem…

The 2 men that delivered did not seem confident in what they were doing. They scrapped the floors in the hall, damaged the rad protector in the entrance way on the way in. They left the couch wrapped in plastic in the room, standing upright and seemed very pressed to shoot off. Other furniture providers take all of the rubbish away and set up the couch.

September 26, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Craig,

Thank you so much for taking the time to leave this review. We are extremely sorry to hear this. Can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this looked into with the relevant team?

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified

Quick Click and Collect and after that…

Quick Click and Collect and after that personalised explanation of the best phone cover i.e. Otter for my Iphone17 Lavender purchase with a discount from Shoaib in the laptop and phones section in the Limerick Store.

September 24, 2025
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Niranjan,

We're happy to hear that you found our click and collect service quick and easy. We're also glad you appreciated the helpful advice about the phone cover. Thank you for your positive feedback.

Many thanks,
Katie.

Rated 1 out of 5 stars

Delivery date changed at end of day

Took a day off on the 23sep, to be told at 5pm, the delivery date was changed to 25sep, we're paying a lot of money for delivery and installation, way more than we should be, so this service is not good enough

September 23, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi James,

We regret to hear about the delivery change and the impact on your day off. We appreciate you bringing this to our attention and will look into how we can improve our service.

Kind Regards,
Kevin

Rated 5 out of 5 stars
Redirected

I was in the limerick store getting…

I was in the limerick store getting some stuff printed. Celab was the person who was on the counter.I have to say that he was absolutely amazing with the customers most of who were elderly. He had great patience and this is to be honored as it's not every day you see this. I was getting some posters printed for breast cancer fund raising and he was so helpful. Well done Celab

September 24, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Good morning,

We're happy to hear about the positive experience you had in our store. We appreciate your kind words regarding the helpful service you received while printing posters for breast cancer fundraising. It's great to know that our team member's patience and assistance were valuable. Thank you for your feedback!

Many thanks,
Katie.

Rated 1 out of 5 stars

Shocking store

Shocking store. Bought a bed from them that broke within 9 months. I had just had a newborn baby and they still proceeded to take 6-7 weeks to fix it all while dealing with awful customer service. I bought a cabinet 13 months ago that the door just snapped off as I was closing it only to be told there is nothing they can do as it is after 12 months. One thing I would suggest ye do is buy and sell products that aren't rubbish. I wont be going to them again and I would advise nobody else to go there either for their own sanity.

September 24, 2025
Unprompted review
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Reply from Harvey Norman Ireland - Limerick

Hi Laurence,

We appreciate your feedback and we are sorry to hear about the issues with your bed and cabinet. We aim for higher quality products and better service. We'll review your experience to see how we can improve our customer service. Please email our customer support teams the details as they will be able to look into this with the relevant team. customer@support.harveynorman.ie


Kind Regards,
Kevin

Rated 5 out of 5 stars

Delighted me my order

Two great worker's delivered my order, very fast at getting out the old one considering they had a very small space to work in
They were very chatty and friendly.
I would highly recommend Harvey Norman's
From me placing my order to receiving my order took no time at all and great communication all the way

September 23, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Hazel,

We appreciate you sharing your positive delivery experience. We're happy to hear the team was fast, friendly, and efficient, especially with limited space. We're also glad you experienced great communication and a timely order process.


Kind Regards,
Kevin

Rated 5 out of 5 stars

Very punctual. Great service.

Punctual, quick and got the fridge freezer in without any hassle at all. Took away the old one and all the packaging too. Could not fault the two lads. Paddy and didn't get the young lads name. But lovely friendly lads

September 20, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Julie ,

We're happy to hear that the delivery was punctual and hassle-free. We appreciate your positive feedback regarding the team's efficiency and friendliness in removing the old appliance and packaging. Thank you!

Many thanks,
Katie.

Rated 2 out of 5 stars

I bought a new samsung phone in harvey…

I bought a new samsung phone in harvey norman they were doing a promotion for Cash back plus watch with the purchase of phone on 7th of June I received the watch 2 months later after numerous calls to samsung and harvey norman I contacted them about 4 weeks ago about the Cash back still no joy it's a joke to say I'm pissed off its an understatement

June 7, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Aidan,

Thank you so much for taking the time to leave this review. Sincere apologies for the inconvenience caused, if you can e-mail the details of this to customer@support.harveynorman.ie our teams can have this looked into for you.

Many thanks,
Katie.

Rated 5 out of 5 stars

You either have it or you don't!!

Well I got photos developed last Saturday in Harvey Norman's Ballysimon Limeri k. The assistant was so helpful, kind and patient with people who didn't
understand the technology. Her name was Shauntelle! Lovely girl indeed.

September 20, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Mary,

We're happy to hear that you had such a positive experience with our photography services. We appreciate your kind words regarding the assistance you received; it's great to know that our team member was so helpful and patient. Thank you for your feedback!

Many thanks,
Katie.

Rated 1 out of 5 stars

Very disappointing the bed didn’t…

Very disappointing the bed didn’t arrive on Saturday. I moved into the house and had no place to sleep so I’ve had to move back to my parents house until the bed arrived.

September 20, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi John,

Thank you so much for taking the time to leave this review. We are very sorry to hear this. Can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this looked into with the relevant team?

Many thanks,
Katie.

Rated 5 out of 5 stars

The lads delivered it were so nice a…

The lads delivered it were so nice a assembly it for me they were called jamie a darragh

September 19, 2025
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Noreen,

We appreciate you sharing this positive feedback! We are so happy to hear the delivery team were nice and assembled it for you.

Kind Regards,
Kevin

Rated 5 out of 5 stars
Verified

Fast and efficient delivery

Fast and efficient delivery

September 15, 2025
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Edyta,

We appreciate you taking the time to leave this review. We are delighted to hear about your positive delivery experience.

Kind Regards,
Kevin

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