well I went trough your bundle to be insured with you and the contents were found to be clear and straight forward. I closed your web page and followed a call from a member of your staff. Considerin... See more
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Insurance should be a smooth ride, not a hop, skip and a jump. That's where we come in. We’re Superscript, an insurance broker for small businesses, landlords and high-growth tech firms. We offer advisory and broking services for businesses facing complex risks, alongside an intuitive online platform where you can buy and manage your insurance in minutes.
Written by the company
Level 3, 16 Eastcheap, EC3M 1BD, London, United Kingdom
Replied to 88% of negative reviews
Typically replies within 1 week
Francis was endlessly patient with my questions, very good at getting back to me and sent quotes etc through incredibly promptly. Would recommend.
Reply from Superscript
Using AI to get a more concise idea of the contents of the policy was really helpful. Trying to read 40 odd pages is not easy
Extremely Poor Experience and Unresolved Claim
As a Managing Director, I expect professionalism and transparency from an insurance provider. Unfortunately, my experience with Superscript has been highly disappointing.
My legitimate claim has remained unresolved for over 18 months and still not solved , despite continuous follow-ups and assurances. During this period, my premium was doubled without any prior notification or explanation, which is unacceptable.
The overall service and communication have been unresponsive and lacking accountability. After this experience, I have completely lost confidence in Superscript and cannot recommend them to any business seeking reliable protection or support.
For landlord insurance superscript is very competitive. I recommend them to all landlords.
Reply from Superscript
Such an easy process to setup, I will certainly recommend to my family and friends
Reply from Superscript
well I went trough your bundle to be insured with you and the contents were found to be clear and straight forward.
I closed your web page and followed a call from a member of your staff.
Considering as described above I ve been persuaded you are a reliable and professional of what you do.
Reply from Superscript
Very good process for onboarding, and taking your money, direct debits, all that is easy.
But when you actually need them, they're hopeless.
I had been with them for a good 3 years, paying £60 a month - was happy and I felt good, but the two times that I needed them, I got handed to a company called ARAG, the first time, ARAG never replied to me - they then paid me compensation for not replyign to me, the second time, most recently, ARAG tell me after waiting for them for two weeks to get back to me, that I am not covered by superscript, or ARAG for the matter!
Surely superscript know what I am paying them for / what I am covered for.
No problem getting through by phone and quickly sorted me a great price for Public Liability Insurance. Will use again!
Reply from Superscript
We’ve been with this insurance company for several years, and recently there was some confusion with our renewal which caused our policy not to carry over. Even though we had to reapply as new customers, Nisan made the whole process so smooth and stress-free.
He went above and beyond to explain everything clearly, answer all our questions, and guide us through every step with patience and professionalism. What could have been a frustrating experience turned into a very positive one thanks to his help.
Nisan is incredibly helpful, knowledgeable, and truly cares about his clients. We’re very grateful for his support and highly recommend working with him!
Reply from Superscript
It was all ok up to signing the contract. it was confusing and not straight forward. I'm still not sure what I signed for.
Reply from Superscript
I signed up with Superscript on 11/03/2025 and was genuinely impressed by how smooth the entire process was. Setting up business insurance can often feel complicated, but their platform was intuitive and straightforward. I found the right cover quickly, and everything was clearly explained.
Customer support was excellent—responsive, knowledgeable, and friendly. They helped clarify a few details and made sure I felt confident in my choices. The pricing was fair, and the flexibility of their policies is a big plus for small businesses like mine.
Superscript is doing a great job of making business insurance accessible and stress-free. I’d definitely recommend them to other business owners.
Reply from Superscript
Reply from Superscript
Reply from Superscript
I have purchased this insurance the price is great , just hope the service is great just like the price 😀
Reply from Superscript
After a check up call from them, telling that I didn't needed the insurance anymore since 2-3 months back, they have reimbursed me the cost for those months. 👏 I think it's an example of how the business approach should be as a standard of "NORMAL". Thanks.
Reply from Superscript
Reply from Superscript
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