Superscript Reviews 3,125

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the straightforward and effortless process of setting up an insurance policy, highlighting the clarity and ease of understanding the information provided. The reasonable pricing and the flexibility to upgrade the policy at any time are also well-received. Consumers also value the convenience of managing their insurance needs online, without feeling pressured. However, some people have reported issues with contacting the company, especially regarding delays in receiving documents or callbacks. Despite this, many reviewers praise the customer service, describing it as helpful, friendly, and efficient in resolving queries. People feel reassured by the support they receive, expressing confidence in the company's ability to handle claims effectively.

Based on these reviews

Rated 5 out of 5 stars
Verified

well I went trough your bundle to be insured with you and the contents were found to be clear and straight forward. I closed your web page and followed a call from a member of your staff. Considerin... See more

Company replied

Rated 5 out of 5 stars

We’ve been with this insurance company for several years, and recently there was some confusion with our renewal which caused our policy not to carry over. Even though we had to reapply as new cus... See more

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Rated 5 out of 5 stars
Verified

No problem getting through by phone and quickly sorted me a great price for Public Liability Insurance. Will use again!

Company replied

Rated 5 out of 5 stars
Verified

After a check up call from them, telling that I didn't needed the insurance anymore since 2-3 months back, they have reimbursed me the cost for those months. 👏 I think it's an example of how the busi... See more

Company replied

Rated 3 out of 5 stars

Disappointed that Superscript increased my monthly premium payment without informing me. They just did it on renewal without sending me any warning. Their communications ask whether I’ve ‘enjoyed’ be... See more

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Rated 5 out of 5 stars
Verified

It’s rare, these days, to have customer service in which the company seems to provide service to their customer. Speaking to a polite, helpful human being remains the gold standard. I wish more would... See more

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Rated 5 out of 5 stars

I've had Healthcare Professional Insurance with them for a few years now, the only issue I've ever had is a slight delay in recieving my most recent renewal documents. It was easily and quickly reso... See more

Rated 5 out of 5 stars

So nice to speak with a real person who didn't just rattle off their list of questions with no rapport. Whilst I usually prefer to go direct for my insurance I used this site to compare my options a... See more

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Rated 5 out of 5 stars
Verified

I signed up with Superscript on 11/03/2025 and was genuinely impressed by how smooth the entire process was. Setting up business insurance can often feel complicated, but their platform was intuit... See more

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Rated 3 out of 5 stars
Verified

Having completed the purchase of a policy online, a statement on the screen said that if hard copies of the documents were required - get in touch. I tried the online chat - it wasn’t a human, but a... See more

Company replied

Rated 5 out of 5 stars

After looking for Landlord insurance online and getting more and more confused I came across Superscript. I decided to call them for some help. Sunny was knowledgeable, helpful and patient. He went... See more

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Rated 5 out of 5 stars

I have loved dealing with Superscript - even though we have just cancelled our policy as we have sold our rental property. What a treat to be able to pick up the phone and call a UK number for assista... See more

Company replied

Rated 5 out of 5 stars
Verified

Such an easy process to setup, I will certainly recommend to my family and friends

Company replied

Rated 5 out of 5 stars

Super Script service is a very reliable solution to card payments. They fees for payments are very competitive compaired to other methods of payments. They pay your money into your bank within 2 da... See more

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Rated 3 out of 5 stars
Verified

Didn't get a certificate of insurance, which meant I could not use the insurance for the purpose for which I bought it. I had to call and the person on the phone said they were shocked the statement... See more

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Rated 5 out of 5 stars

George W set up my insurances for me over the last couple of days and I can't thank him enough. Not only was everything prompt, efficient and thorough (with my detailed questions answered confidently... See more

Company replied

Rated 5 out of 5 stars

I accidentally dropped my phone while using it for filming a promo test for work, and Charlotte was amazing throughout the entire insurance process. She was supportive, efficient, and at no point did... See more

Company replied

Rated 5 out of 5 stars

I worked with Kevin K to secure two different insurances for our healthcare business, and he was amazing. He took his time to go over the policies, explaining any confusing insurance jargon and ensuri... See more

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Rated 4 out of 5 stars
Verified

Came on this company through USwitch. Gave a very good quote for the insurance I needed. Only problem was you can only have one named person on the insurance policy. I contacted Superscript and they p... See more

Company replied

Rated 5 out of 5 stars

Kevin K, did a great job finding the type of insurance we required. He is always polite, friendly and very receptive our needs and nothing phases him! Great job Kevin! Steve. MERL Worthing. .... See more

Company replied

Rated 5 out of 5 stars

It was so easy to set up and we loved using the interface. Our customers and investors needed us to have a good insurer they trusted, so Supercript made that very easy. Thanks team!

Company replied

Rated 5 out of 5 stars

It was the best experience for the insurance service! No pressure and very smooth! The communication with the staff (Not AI!) is so friendly and clear. Highly recommend!

Company replied

Rated 5 out of 5 stars

A really prompt response every time I got in touch, and the claim was paid within hours of confirmation that the matter was closed. Very far from the stereotypical insurance experience thankfully.

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Rated 5 out of 5 stars

I was inspired by Superscript for a few years. Always good value, and I did shop around. Never had an issue, always quick on the phones if I needed help. Closed my company and stopped the policy with... See more

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Rated 5 out of 5 stars

Kev gladly took the time to explain the finer details of the policy that I was concerned about. Much appreciate the extra time taken, which other firms in my experience don't seem to want to do.

Company replied

Rated 3 out of 5 stars
Verified

It was all ok up to signing the contract. it was confusing and not straight forward. I'm still not sure what I signed for.

Company replied

Rated 5 out of 5 stars
Verified

For landlord insurance superscript is very competitive. I recommend them to all landlords.

Company replied

Rated 5 out of 5 stars
Verified

Fortunately I have never had to put a claim in through superscript but their customer service is fab. I was unsure which package to go for an through advice and articles I decided superscript was th... See more

Company replied

Rated 5 out of 5 stars
Verified

I found the sign up process quick and easy. The price is at the lower end of other quotes I had recieved, the real benefit I am looking forward to is the removed need to get a different insurer every... See more

Company replied

Rated 4 out of 5 stars
Verified

First time of using Superscript but the process has been easy so far. Nice simple webpage to view your documents etc on too. My business is new so not making much so far so needed insurance at a reaso... See more

Company replied

Rated 3 out of 5 stars
Verified

The cover seems ok but the magic numbers dont apear on the email they send it was really stressfull and took ages to finaly get through to check out. It almost looks like the printer has run out of... See more

Rated 5 out of 5 stars
Verified

So far I haven't had to claim, but the package was easy to get, no fuss on line, I know I'm covered for the cleaning I do should anyone get hurt, I would still be devistated but at least I know I'm co... See more

Company replied

Rated 4 out of 5 stars
Verified

Having this insurance in place gives me peace of mind so I can carry on in confidence with my small business. I have just started up so feel supported having this insurance in place. Especially as i... See more

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Rated 5 out of 5 stars
Verified

Digital Risks made it easy and straightforward to set up an insurance policy. The process was finished in less than 5 minutes and I felt that I knew everything I had to know. I will hopefully never ne... See more

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Rated 5 out of 5 stars
Verified

Can’t comment on the insurance itself as we’ve only had the policy a couple of days. But the sign up process was very simple, especially compared to other insurers we were trying to get quotes from. A... See more

Company replied

Rated 5 out of 5 stars
Verified

I was looking for flexible monthly public liability cover rather than an annual policy. This was easy to understand and set up, with immediate cover. The question I had was answered through the chat f... See more

Rated 3 out of 5 stars
Verified

I expected an e-mail with details of my cover within (at least) 3 days of applying, but nothing has arrived. - I also suspect that for the same monthly rate, I could have added other elements, such as... See more

Company replied

Rated 3 out of 5 stars
Verified

I was happy with the price and being able to pay monthly as I only have my business during the summer months. When I took out the insurance I never received the policy documents as stated within 24hou... See more

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Rated 4 out of 5 stars
Verified

Only just taken it out but so far so good. Like the idea of the flexibility and the cover seems good. Only suggestion would be to fix the website, difficult to see the entire page and sometimes you c... See more

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Rated 5 out of 5 stars
Invited

The last thing I want when it comes to insurance is having to get on the phone and speak to a sales rep. With Digital Risks I was able to go on the website, fine-tune the details to what my company ne... See more

Company replied

Rated 5 out of 5 stars
Verified

Based on the signup process it was all very smooth. Nice and clear information, easy to enter what we needed and the pricing was clear and easy to understand. Documents arrived by email soon after. Ca... See more

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Rated 5 out of 5 stars
Verified

I found it extremely easy to set, also was unsure about a few things so I clicked on the live chat and someone came on straight away to help with my query. I feel at ease knowing that digital risks ha... See more

Company replied

Rated 3 out of 5 stars

You try get a quote from a nice looking easy system but they say you have to call.. So you call, nobody available so the lady takes your number and promises you an immediate callback... which doesn'... See more

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Rated 3 out of 5 stars

Digital Risks seems to better understand the risks of running an online business than most insurance companies and helped me find the right insurance for my needs. Their customer support was hel... See more

Company replied

Rated 3 out of 5 stars
Verified

The set up and selection experience was great - much better than other insurance sites and simpler. But I had some issues with my paperwork for my policy. The team was helpful in getting it resolved,... See more

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Rated 3 out of 5 stars
Verified

Haven't been with digital risks long but the monthly payment is cheap for what it offers and when I couldn't open my documents they were easily contactable and helped me solve the issue. They were hel... See more

Rated 5 out of 5 stars
Verified

Very easy steps to follow on their website. Very competitive fair pricing. Your documents are very easy to print. Looking forward to having cover for the few craft fairs i will attend this year.

Company replied

Rated 5 out of 5 stars

We started our new company in March 2024 and the service we received from Superscript in setting up our business insurance was great. It was easy to set up and was very clear. And when you need to cha... See more

Company replied

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Company details

  1. Insurance Agency
  2. Business Insurance Company
  3. Commercial Insurance Company
  4. Insurance Broker
  5. Insurance Company
  6. Liability Insurance Company

Written by the company

Insurance should be a smooth ride, not a hop, skip and a jump. That's where we come in. We’re Superscript, an insurance broker for small businesses, landlords and high-growth tech firms. We offer advisory and broking services for businesses facing complex risks, alongside an intuitive online platform where you can buy and manage your insurance in minutes.

Insurance for businesses big, little and bold.

Written by the company

No to cookie-cutter cover
When it comes to insurance, there’s no such thing as ‘one size fits all’. Our cover is tailored to you and can be adapted to meet your evolving risks.
Yes to five-star service
An in-house claims team, UK-based customer support, and specialist brokers who are truly experts in their fields.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 88% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Competitive quote

Easy process to obtain a quote. The quote was competitive

June 3, 2025
Superscript logo

Reply from Superscript

Thanks for the awesome review, Mitul!

Rated 5 out of 5 stars
Verified

Sunny & Lee provided a professional and…

Sunny & Lee provided a professional and personable service with equal cover at a better price than my current provider.
I will be contacting them for my next landlord renewals :)

May 30, 2025
Superscript logo

Reply from Superscript

Thanks for your lovely comments. We'll be sure to pass them on to Sunny & Lee.

Rated 5 out of 5 stars
Verified

Good

Fully satisfied

May 24, 2025
Superscript logo

Reply from Superscript

We're so pleased to have helped, Rehana!

Rated 4 out of 5 stars
Verified

Good product and prompt professional…

Good product and prompt professional service

May 30, 2025
Superscript logo

Reply from Superscript

Thanks for the awesome review, Leon!

Feedback is a gift, and we're all ears! If there's anything we can do to bring your review up to 5 stars, please let us know.

Cheers,
The Superscript Team

Rated 5 out of 5 stars
Verified

For Supersavings it has to be superscript

Superscript for Supersavings 5*****
Do NOT Autorenew your Landlord policies with other insurance agents .
Instead , visit Superscript website for Massive savings against your renewal price.
Superscript are even cheaper than every Insurance Comparison site that I tried.
For Supersavings it has to be Superscript.

May 29, 2025
Superscript logo

Reply from Superscript

Your review has made our day, Andrew — thanks for taking the time!

Rated 5 out of 5 stars

Perfectly handled call

Perfectly handled call, Lee was polite, patient, and took his time to answer all my questions when taking our landlord insurance and rent guarantee. Would definitely recommend.

May 23, 2025
Unprompted review
Superscript logo

Reply from Superscript

Thanks for your lovely comments, Russ. We'll be sure to pass them on to Lee.

Rated 5 out of 5 stars
Verified

Great customer service

Great customer service. Extremely competitive quote for Landlords Insurance and RGI.

Easy process and follow up emails were efficient.

May 9, 2025
Superscript logo

Reply from Superscript

Your review has made our day, Sarah — thanks for taking the time!

Rated 1 out of 5 stars

No response on their phone

Can't get through to no one via their phone line. The phone just rings and rings with no answer.
Trying to cancel my renewal policy but they keep trying to take money out of my account and send text messages and emails, even though I have cancelled.

May 7, 2025
Unprompted review
Superscript logo

Reply from Superscript

Hello Neelam,

Thank you so much for bringing this to our attention. This doesn't represent the quality that we strive for in our service.

We're sorry to hear you had some difficulties getting in touch with us.

We understand that one of our Customer Success team has now been in touch to support you with your query.

If there’s anything else we can support you with, please give our team a call on 0333 772 0759.

All the best,
The Superscript Team

Rated 5 out of 5 stars

Super flexy

Great website. Only need policy for 5 months to paid monthly and all sorted

May 5, 2025
Unprompted review
Superscript logo

Reply from Superscript

Glad to hear you've had such a great experience, Russ!

Rated 1 out of 5 stars

Used to be alright when they'd bother to answer their emails

Never used to have a problem with Superscript until recently. Emailed several times last week asking if I could cancel my policy - never had a single damn reply. How hard is it for christ sake to answer an email?!

As a previous review mentions, if you want to cancel you're forced to phone which isn't always possible during the course of a day! I did manage to eventually make the call and funnily enough no one answered. Luckily I persisted and did eventually get through. Got charged for another month's policy due to their 30 day cancellation ploy 🙄 Still never received any actual written confirmation to say that the policy was now due to be cancelled though - presumably as that would require answering an email once in a while.

April 25, 2025
Unprompted review
Superscript logo

Reply from Superscript

Hello R,
Thank you so much for bringing this to our attention. We're sorry to hear you had some difficulties in cancelling your policy. One of our Customer Success team has tried to locate your details, but we are unable to locate you based on the information you have provided.
If you can provide your details so we can get this resolved for you, that would be great.
Thanks
The Superscript Team

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