I just received my 2nd mug and it was horrible! I ordered a very similar mug a couple years ago and it was perfect but now they are being processed out of the country apparently as that is where my p... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
Perfect, wonderful mugs that arrived even sooner than expected! Definitely my new favorite mugs. So special personalized for me and my precious kitty of over 21 years whom I lost last year. These mean... See more
Great experience. Ordered the hat that says “protected by (insert name of dog)” for our future grandson. Order was delivered promptly and just as expected. Good quality. Our son and daughter in law... See more
As a Christmas gift for my daughter I ordered a personalized mug of her & her dog on a beach, two of her most favorite things. The endless number of options that were available to personalize it made... See more
Company details
Information provided by various external sources
At Gossby, we strive for meeting your specific requirements for beautifully-designed and unique personalized products, including mugs and canvas. Open the door to the world of custom-made products with a diverse number of topics updated regularly - family, best friends, animals/pets, sisters, and so much more! We provide personalized mugs and canvas with a wide variety of custom-made choices, from hairstyles, clothes, skin colors, quotes, and many more. Various topics to choose from: family mugs, best friends mugs, sisters mugs, animals mugs, etc.
Contact info
6901 Riverport Dr, 40258, Louisville, United States
- support@gossby.us
- gossby.us
Hasn’t replied to negative reviews
I bought the pink drip glasses for my…
I bought the pink drip glasses for my daughter for Christmas and they broke after the second time using them. While they’re super cute (and more comfortable than expected) the quality just isn’t there.
Perfect
Perfect, wonderful mugs that arrived even sooner than expected! Definitely my new favorite mugs. So special personalized for me and my precious kitty of over 21 years whom I lost last year. These mean everything to me. I do wish they had more gray and white kitty options, though! One that looks more like my baby.
Happy Customer
I was very happy with my purchase. Quality products and very fast service!! Will order again.
Very expensive mug that just didn’t…
Very expensive mug that just didn’t last due to the picture just coming right off. No replacement offered by company.
Plaques that were tree decorations
Not what i expected and my complaint was never dealt with was charge a fortune for delivery suppose to have been delivered from abroad buy was delivered from within britain at less than £2 but ended up paying $98 for 4 very small tree decorations which i could not see my sisyers names on without using a magnifying glass very dissapointing purchase and not value for money would not use site again
I ordered 3 mugs as gifts
I ordered 3 mugs as gifts. Each arrived exactly as I designed them, and in the time frame promised. The recipients were all thrilled with their personalized gifts. I would definitely order from Gossby again!
Good service
Got my cup pretty fast and it came just…
Got my cup pretty fast and it came just as I wanted! I loved the mug!
I am very disappointed in the customer…
I am very disappointed in the customer service I received from this company. I have reached out several times regarding the shoes I ordered for my husband and the issue still has not been resolved. The shoes I ordered are way too big and not standard sizing. I asked several times to exchange them for a size he can actually wear and have been ignored!!!! I will not be ordering from you guys ever again.
Wrong Mug and Customer Service Subpar
I ordered 2 mugs and both were very nice, design and names could have been bigger but still like the mugs okay. However I cannot give more stars because they only got 1 order right and I had to contact customer service with a photo of the wrong mug that was not even remotely close to the ordered design. Customer service had the new mug sent but never sent the new email confirmation as promised so I had no idea when or if the new mug had been shipped. I had contact a second time to get a tracking number. The wrong mug was a birthday present and was late because of the mistake. I would not order from them again due to the error and customer service not following through on sending the confirmation.
I love the cups they made
I love the cups they made . They shipped right away. My sisters and sister in law loved them.
Good experiences
Good experiences; good service. Will shop here again.
I love everything I ordered?
Personalized cat mask.
Love my mask with all my kitties. Highly recommended.
Face Mask-I am the storm
Everything was fine. I am very happy with my purchase.
Great fun gifts
Great fun gifts, everyone loved the glasses. And they are good quality.
Bad resolution
I got my mom a mug of my sister, mom and I on the beach and the picture was adorable but the resolution was off making it look relatively cheap...
Ornament is lovely
Ornament is lovely. Just wish the names were in black not while.
Made my sister cry
I got this for my sister and she cried when I gave it to her. She absolutely loves it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






