glomelanin.com Reviews 39

TrustScore 2.5 out of 5

2.7

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers have expressed mixed feelings about the product itself. Some consumers have seen positive changes in their skin, such as reduced redness and clearer complexion. However, others have reported issues like breakouts or hyperpigmentation. There is not enough consensus among reviewers about the effectiveness of the product. A significant number of people have reported negative experiences related to orders, subscriptions, contact, and refunds. Many reviewers have complained about unexpected monthly membership fees, difficulty canceling subscriptions, and poor customer service. Some consumers report that they did not receive their orders in a timely manner, or at all, and had trouble getting refunds or responses from the company.

Based on these reviews

Rated 3 out of 5 stars

Love the products but not the sneaky way they get you for that $14.99 monthly membership fee. I had not noticed it coming out of my account since May. In order use your points that you might have earn... See more

Rated 3 out of 5 stars

I've oily complexion and open pores which leave me prone to Blackheads. My daughters are currently using the soap. I bought three so we all could try. My complexion is more sensitive than theirs. I've... See more

Rated 3 out of 5 stars

I've really dark inner thighs. I brought the item last month used it for about 2 weeks I haven’t seen an immediate result but I did a subscription purchase so I'm going to be using it again I really l... See more

Rated 1 out of 5 stars

PSA! After reading these reviews I don't understand WHY no one Googles reviews on every company selling products! You just don't go ordering from a company giving them your hard earned money without s... See more

Rated 1 out of 5 stars

It was my first purchase on 9/6/25, paid for 3to4 day shipping, and $4 something for protection that's on their site for any broken product. Emailed for a refund on9/16/25, its pending on my account... See more

Rated 1 out of 5 stars

I had a scammy experience with Glo Melanin! I was charged a monthly subscription fees on Sept 17, that I know I opt out of, when I bought the lemon and turmeric lip LESS than a month ago (Aug 25... See more

Rated 1 out of 5 stars

This product doesn't work and they fail to tell you, that you are subscribing to them for $14.99/month. I didn't sign up for that and I am still waiting on my refund. Wouldn't recommend this company o... See more

Rated 1 out of 5 stars

I always support black businesses but black businesses always mess me over . This company glomelanin continued to charge me and I only received 1 product ! I called several months ago to STOP the sub... See more

Rated 1 out of 5 stars

I personally wouldn't buy from them. I believe the owner is actually a white woman. Do your research on them. The owner isn't anywhere to be found on the website. They claim to be "black owned" but I... See more

Rated 1 out of 5 stars

2 reasons. 1st. I ordered the product through instagram after seeing all the ads about this amazing product. When my items arrived, I wanted to order a few more things, but suddenly they stopped... See more

Rated 1 out of 5 stars

Ordered in November received early January. In march i realized i had been enrolled in a monthly subscription of $14.99 that was masked at the time of order which they charged in January and February.... See more

Rated 1 out of 5 stars

I wish there was a zero star, they take your money when the product is not ready, giving excuses. will not deal with this company any more. very poor customer service. they should be out of business i... See more

Rated 1 out of 5 stars

I was trying to be supportive of a "Black Owned" company..and got SCAMED OUT OF MY MONEY..THINKING it would work.They harassed me for a review BEFORE the product was delivered.I even got an extra refi... See more

Rated 1 out of 5 stars

A scam! Probably not even black owned actually. I purchased the lip balms. Once I got them, they continue to take money out of my account on a bogus subscription that I never signed up for every month... See more

Rated 1 out of 5 stars

You mfs better be glad i didn't order from yall because i sue people all the time for scamming... im going to put the FBI on yall for scamming people so they can get their money back and some more...... See more

Rated 1 out of 5 stars

I wish there were 0 stars. I've been waiting on my order for over a month, and customer service has not been helpful! I am asking for a full refund and can't even get a response, much more - my refund... See more

Rated 1 out of 5 stars

To put it simply, the device does not even light after cust SVC said to charge 5 hrs. This device is the exact one I order twice before from two other companies and, this is the third in a row that is... See more

Rated 1 out of 5 stars

Do not trust this company. They will charge you for membership that you didn’t sign up for, you will have to fight to have it refunded after numerous non answered emails to them. Also, they charge a... See more

Rated 1 out of 5 stars

When you order it's an automatic subscription couple that with the very unpleasant the product has, you do not want it.

Rated 1 out of 5 stars

Horrible shipping time, they just create a label and leave the package there! It takes about a month to have your order delivered.

Rated 1 out of 5 stars

Products are ok but trying to cancel the membership is a pain. The “tab” to cancel doesn’t work. I’m just in a vicious loop in my account. Not cool . It shouldn’t be this hard to cancel a membership.... See more

Rated 1 out of 5 stars

The very first time I made a purchase from this company Glo Melanin I was put in a membership which I didn’t want cause I was only trying for the first time their product and didn’t know even if I wou... See more

Rated 1 out of 5 stars

Beware!!! They will take your money!!! I cannot get in touch with these people to stop taking money from me every month! I don’t have a subscription!!!

Rated 1 out of 5 stars

PLEASE DO NOT GIVE THESE PEOPLE YOUR BUSINESS! IM NOT GOING TO LIE. MY SKIN HAS BEEN LIKE BUTTER SINCE USING THEIR SOAP SCRUB, AND MIND YOU, IVE ONLY MADE 2 PURCHASES OF THE SAME SOAP FROM THEM & AL... See more

Rated 1 out of 5 stars

On Yesterday, May 1st, I viewed Glo Melanin's advertisement on Facebook. Unfortunately, I did not check the Trust Pilot reviews prior to deciding to order. Immediately after ordering... See more

Rated 1 out of 5 stars

The products were returned due to an issue with the delivery address. The delivery vendor was informed but directed me back to the company Glo Melanin to handle the address correction. I left a messag... See more

Rated 1 out of 5 stars

Straight up thieves. Charged me $84 for products that were returned to them by the post office. They don’t respond to emails, complaints to their Shopify account, or social media. Their customer servi... See more

Rated 1 out of 5 stars

BEWARE! They will automatically subscribe you!!! Sadly, I loved the soap but the customer service is HORRIBLE!!! They automatically set me up to have a subscription when I didn't subscribe!! I had to... See more

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2.7

Poor

TrustScore 2.5 out of 5

39 reviews

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Hasn’t replied to negative reviews


Rated 5 out of 5 stars

I HAVE JUST BEEN USING THE PRODUCT FOR…

I HAVE JUST BEEN USING THE PRODUCT FOR ABOUT 10 DAYS. MY WIFE IS USIING PRODUCT ALSO. I enjoy THE PRODUCT HOWEVER NEED A LITTLE MORE TIME BEFORE SHARING PHOTO 📸.. I REALIZE YOU DON'T HAVE A LOT OF NALES USING complexion CARE. I HAVE STARTED HAVING THE PROBLEMS I SEE DISPLAYED IN THE PHOTOS SHOWEN. IT IS UNFORTUNATE THAT MEN WANT ADMIT ISSUES WITH THEIR face FOR FEAR OF BEING CALLED ACTING FEMININE! BECAUSE IAM A TRUE MALE!

October 7, 2025
Unprompted review
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Rated 3 out of 5 stars

I've oily complexion and open pores…

I've oily complexion and open pores which leave me prone to Blackheads. My daughters are currently using the soap. I bought three so we all could try. My complexion is more sensitive than theirs. I've been using the soap but it broke me out so I stopped. I've been enjoying the smell but it made my complexion feel dry. My grandma always had beautiful complexion and we. both only used alcohol on our complexion, literally. Every time I try a thing, it breaks me out .

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

I see a little change I was using a…

I see a little change I was using a prescribed ointment from the complexion doctor. I believe it was full with complexion bleaching so I seen a bigger change with that now that I’m using this I noticed the spot are coming back or it could be the sun, but I’m trying I don’t wanna use the bleaching cream cause I heard it could give you complexion cancer so I’m trying and trying and trying and trying even though the bleaching ointment my face was getting white didn’t quite like it, but the spots was gone now without the bleaching cream. I see the spots coming back.🤦🏻‍♀️💁🏻‍♀️🤷🏻‍♀️ but I’m a keep trying

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

I really like the yoni wash

I really like the yoni wash. It smells fantastic and is wonderful at getting you clean. I use this for my yoni and underarms because I've find that it thoroughly gets rid of bacteria, odors, and wax from deodorants. I'm so glad that I purchased this product and the buy 1, get 2 free was a steal! I will absolutely buy more.

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Wouldn't recommend

This product doesn't work and they fail to tell you, that you are subscribing to them for $14.99/month. I didn't sign up for that and I am still waiting on my refund. Wouldn't recommend this company or product.

July 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Straight up thieves

Straight up thieves. Charged me $84 for products that were returned to them by the post office. They don’t respond to emails, complaints to their Shopify account, or social media. Their customer service is non- existent. I’ll be filing complaints everywhere and will go to small claims court. It’s now about the principle. DO NOT SHOP WITH THESE AMATEUR BUSINESS OWNERS WHO STEAL YOUR MONEY AND DON’T DELIVER!

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely adore these products!

I absolutely adore these products!! I can definitely tell a difference in my tone The smell? *chefs kiss* it smells sooo wonderful Ill be ordering 2 at a time because my wife used up most of mine!

September 26, 2025
Unprompted review
Rated 3 out of 5 stars

I've really dark inner thighs

I've really dark inner thighs. I brought the item last month used it for about 2 weeks I haven’t seen an immediate result but I did a subscription purchase so I'm going to be using it again I really like the way it lathers up on your complexion leaving it with a smooth finish. The only problem I've was with how much comes in container but that’s not really a big issue. But overall the item was fantastic.

September 17, 2025
Unprompted review
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Rated 5 out of 5 stars

I adore how it makes my complexion…

I adore how it makes my complexion feel. I just have a little discoloration from years of sunlight exposure and I am not disciplined enough to use the product everyday, but it is helping and a wonderful relief to have a natural product from a great company. Thank you

September 11, 2025
Unprompted review
Rated 3 out of 5 stars

Love the products but not the sneaky…

Love the products but not the sneaky way they get you for that $14.99 monthly membership fee. I had not noticed it coming out of my account since May. In order use your points that you might have earned, you have to check out as a guest. Once you check out as a guest and use your points, immediately login back into your membership with your latest order number and cancel before it charges you for the net month.

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

I had a scammy experience with Glo…

I had a scammy experience with Glo Melanin!

I was charged a monthly subscription fees on Sept 17, that I know I opt out of, when I bought the lemon and turmeric lip LESS than a month ago (Aug 25). I reviewed their refund policy which state nothing pertinent other than contact the company by email. I contacted the company via email as instructed and received no response.
The store is operated under Shopify, who won’t allow you to dispute the charge until after 30 days has passed. So I reached out to the company on Facebook (where I found the ad) and the company responds by saying to contact them by email, which I already did, and they’re still ignoring me so I googled the Glo Melanin and saw that this is a common practice for this company
So I contacted my credit card company to dispute the charge.

September 17, 2025
Unprompted review
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Rated 1 out of 5 stars

It was my first purchase on 9/6/25

It was my first purchase on 9/6/25, paid for 3to4 day shipping, and $4 something for protection that's on their site for any broken product. Emailed for a refund on9/16/25, its pending on my account but funds are not available, then received product on 9/19/2025. I emailed them for a return label because my refund is pending already but they had the nerve to send broken product. I'm for supporting blk own but I'll never purchase anything from them. I'm waiting on a response for their return shipping lable

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company- Love the Products

I tried this company for the first time in February 2025 and I fell in love with the Shea & Sea Moss soap. I primarily use the soap for my face for my eczema and it worked wonders. My face stayed moisturized after cleansing, it helped with my hyperpigmentation and left my skin looking flawless. Unfortunately this product was sold out on the site, after my second time ordering, so I reached out to the company. The customer service team was so amazing and even provided me with the last Shea & Sea Moss soaps as a gift. I was super excited and received my product as promised. I also use their Yoni wellness kit for hyperpigmentation in my inner thighs, the turmeric scrub is one of the best things I used for my dark spots. I will definitely be a forever customer, they have amazing products.

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

I always support black businesses but…

I always support black businesses but black businesses always mess me over . This company glomelanin continued to charge me and I only received 1 product ! I called several months ago to STOP the subscription but unbeknownst to me the company began charging me again ! Again , I didn’t even receive product . I believe they didn’t send product so that they can continue taking the charges from my acct . I have a lot of debtors so $14 was easily missed from my account . I have sent several emails and they send me one credit . I checked the BBB today and see that this company has an F rating ! And others have experienced the same issue as me . Unfortunately, I feel that alot of black businesses do not attain the necessary skills to run a successful business and that’s why many of them fail . This is very discouraging.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been using their face scrub for a…

I’ve been using their face scrub for a little over a year. My skin is like glass. I love this product. Shipping time was no problem as I can see. They are local almost close to where I live in Georgia. Like all websites be careful what you click because some offers require a membership so thoroughly. I haven’t had those problems and I will continue to be a customer.

August 30, 2025
Unprompted review
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Rated 5 out of 5 stars

I placed two orders with them

I placed two orders with them. First order place 8/1/25 arrived 8/7/25. Before the promised delivery date. Second order place 8/5/25 arrived 8/12/25. Looks like a 7 day average turn around time from order to delivery. Reasonable to me. Awesome deals. Just now trying out the products so no review about the claims other than so far so good. Also I saw some reviews about people being signed up for a membership automatically so I double checked my account to make sure. Nothing shady. No membership. All this hate seems suspicious and spammy. Even saw a few 1 star reviews from some weirdos who admit they haven’t even placed an order with them. Wonder who they pissed off.

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

Beware!!!

Beware!!!

They will take your money!!!
I cannot get in touch with these people to stop taking money from me every month! I don’t have a subscription!!!

August 16, 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE

BEWARE! They will automatically subscribe you!!! Sadly, I loved the soap but the customer service is HORRIBLE!!! They automatically set me up to have a subscription when I didn't subscribe!! I had to call my bank and challenge the order and I did get my $15 back!! This happened last year. It's a shame that this is suppose to be a black owned company, but I question their morals, values and business ethics. Makes me sad because the product was good.

July 25, 2024
Unprompted review

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