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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the prompt and efficient delivery service, often receiving their parcels in good condition and within a reasonable timeframe. Many highlight the helpful and friendly customer service, noting the ease of communication and quick responses to inquiries. Consumers also value the company's ability to handle international shipments smoothly, even when faced with customs issues or restricted items. People find the service easy to use, with a straightforward process for setting up an account and arranging shipments. The protective packaging and various shipping options are also appreciated. While some reviewers mention that the shipping costs can be a bit pricey, they generally agree that the overall service is reliable and worth the investment.

Based on these reviews

Rated 5 out of 5 stars
Verified

The web was easy and transparent and the company charges are very affordable also there’s different shipping options i think I found what I’m looking for in the web. Thanks

Company replied

Rated 5 out of 5 stars

i've used a few of these, and this one (UK to Aust) is easy to set up, and easy to use... with many options. The only point i worried about was that they seem to be heavily reliant on the name yo... See more

Company replied

Rated 5 out of 5 stars

I used ForwardVia for the first time to ship a package to Poland, and I’m really glad I chose them. After comparing a few different services online, ForwardVia stood out – and they didn’t disappoint... See more

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Rated 5 out of 5 stars
Verified

Had a great experience with ForwardVia! I bought a special edition of a book that wasn't sold in North America and the entire process of having it sent to the ForwardVia location and then out to me wa... See more

Company replied

Rated 3 out of 5 stars

So far, not too happy. 6p for photos which seemed non negociable. After that, not possible to reach you by phone within working hours. I still dont know what it will cost me to ship my 29p perfume... See more

Company replied

Rated 5 out of 5 stars

Great service, prompt replies to any queries and my item was very well packaged and reached France in immaculate condition. Will definitely recommend this company for anyone needing to send item abro... See more

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Rated 5 out of 5 stars
Verified

Great updates and made the impossible possible, got my dream coat thank you forwardvia

Company replied

Rated 4 out of 5 stars

This is an excellent service. I have used Forwardvia many times and never had any problems. The goods are well packaged and always arrive intact. My only negative comment would be that it is a bit exp... See more

Rated 5 out of 5 stars
Verified

Absolutely great , easy and quick to setup an account - did my purchase within minutes - once my items arrived. I was instantly notified and actioned appropriately- highly recommend Forwardvia - if on... See more

Company replied

Rated 5 out of 5 stars

Been subbed to ForwardVia since 2021 and I have nothing but good things to say about FV!!! Top class customer service ,quick turnaround for any queries, protective packaging, quick shipping are... See more

Company replied

Rated 4 out of 5 stars
Verified

The whole process was quite quick and simple and I’m happy that my order got to me safely. I did need help to understand what information to fill, but with the help of Chat GPT I got to do it right.... See more

Company replied

Rated 4 out of 5 stars

I would like to update my previous review since my shipment has now appeared, and everything seems to be fine. Earlier, the website was a bit slow or experiencing some issues, but it is now functionin... See more

Company replied

Rated 5 out of 5 stars

I am impressed with my first experience with Forwardvia. It was efficient, no packages lost, and a good choice of shipping options. The parcel arrived in under a week - everything was in its place and... See more

Company replied

Rated 5 out of 5 stars
Verified

I have used a variety of overseas shipping agents, and I can say that Forward Via is the best and most reliable that I have used. The free storage time to allow consolidation of shipping several pack... See more

Company replied

Rated 5 out of 5 stars
Verified

It is a very useful service and very efficient. Items are always well packed. I am slightly unhappy with the cost charged per item (sometimes it is not my fault that items ordered together arrive se... See more

Company replied

Rated 5 out of 5 stars

If you are a global buyer on eBay of things based in the UK use Forwardvia instead of The Global Shipping Program because Forwardvia always get parcels the moment the courier delivers and they are pr... See more

Company replied

Rated 5 out of 5 stars

ForwardVia is the most trust-able and my go-to shipping service. When I look for something I need, I always try UK sites first because I know I can trust ForwardVia's kind and quick and efficient ship... See more

Rated 5 out of 5 stars

I used Forwardvia.com to purchase an item from a UK based eBay seller that wouldn't ship overseas. The whole process was very straightforward and communication was outstanding throughout - from regist... See more

Company replied

Rated 4 out of 5 stars
Verified

Good service. Postage a bit expensive but quick. Not sure if the package was opened before by customs etc but was just a little disappointed that the original packaging was opened and not the way it o... See more

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Rated 5 out of 5 stars

First Class Service for me with multiple consolidated shipments over a couple of years now. Easy to follow web site with clear instructions. The ForwardVia People know EXACTLY the freight fowarding... See more

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Rated 5 out of 5 stars

Fantastic professional service. It was my first time experience using a service of such kind and it surpassed my expectations. The company follows a very strict protocol for the safety and monitoring... See more

Rated 5 out of 5 stars

Love the option to be able to ship to countries that your retail do not ship to. And it was so simple, once my parcel was received I was notified and I logged in and processed shipping to my destinati... See more

Company replied

Rated 5 out of 5 stars
Verified

items were consolidated and packed well and postage costs fair unlike ebay

Company replied

Rated 4 out of 5 stars

Very easy to deal with and great customer service. The only time I have had issues is after the product has shipped. The updates/information from the shipping companies (Not ForwardVia) are often lac... See more

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Rated 5 out of 5 stars

I absolutely love this company! They assisted me with my purchase and was prompt with their services. I will be using them again soon. My package arrived on time and as promised. They are also fast wi... See more

Company replied

Rated 5 out of 5 stars

Excelent service. Another company refuse my parcel cause it's a dual use object (telescope, civil and military use), but forwardvia, that know the english law, answer to my question and send the parce... See more

Rated 5 out of 5 stars

We use similar services in other countries I was looking for it in the UK I used your company for the first time and the transaction went very smoothly. Thank you for your continued support.

Company replied

Rated 5 out of 5 stars

Had a great experience with them. They respond well in emails. There was a restricted item that they removed. The worked timely on my order and I received the item I ordered quicker than expected.... See more

Rated 5 out of 5 stars
Verified

my package arrived quickly and safely! it was packaged nice and compact. it is a little pricey but i assume thats just how shipping is. i chose to not have my mail tracked, but it came a lot quicker t... See more

Company replied

Rated 5 out of 5 stars

FORWARD VIA.COM IS A U.K INTERNATIONAL FORWARDING COMPANY FOR CONSUMERS THAT SHIP ITEMS TO THE WHOLE WORLD, USING VARIOUS SHIPPING METHODS:- ROYAL MAIL, DHL EXPRESS, FEDEX, UPS AND TNT. MY FAVO... See more

Rated 5 out of 5 stars

I've have been customer of FV about 5 years. Always work, never miss a single delivery, they are really great in customer service experience.

Company replied

Rated 5 out of 5 stars

Forwardvia is a professional, valuable and trustfull company !! I went through other reshiping companies, that was a disaster, then I found Forwardvia and everything became easy :) The customer ser... See more

Rated 5 out of 5 stars
Invited

ForwardVia remailed my package to me in Canada very quickly and safely as it was fragile items. All arrived intact. Highly recommend ForwardVia.

Rated 5 out of 5 stars

I live in Norway and really wanted a dress that only shipped within the UK. Googled myself to death trying to find a shipping forwarding Company to ship from UK to Norway. Found ForwardVia, and though... See more

Company replied

Rated 5 out of 5 stars

Easy to use and friendly service. Assisted me to track a package that was delivered to incorrect address thank you will use forwardvia from now on

Rated 5 out of 5 stars

Staff were very helpful & made it easy to select the most cost effective delivery & it was very quick & efficient

Company replied

Rated 5 out of 5 stars

Fast UK reshipper. Received my parcel under 3 days in good condition. Happy with the service and will use again. Highly recommended.

Rated 5 out of 5 stars
Invited

Amazing service and they actually pick up the phone for any questions— it doesn’t go to a black hole inbox and they are nice people.

Rated 5 out of 5 stars

What can I say about these guys? Well, in a word, FANTASTIC! Forwardvia is indeed my lifesaver. I desperately needed two ethernet-based power adapters from a particular UK online store that proved fut... See more

Rated 5 out of 5 stars
Verified

First time using forwarding service i thought it is pretty complicated but no it is very straight forward and easy.

Company replied

Rated 5 out of 5 stars

They are responsive, honorable and every package I have received comes timely in good position. I highly recommend this company for shipping goods from England.

Company replied

Rated 5 out of 5 stars
Verified

Easy to use. Great shipping prices. Recommended for anyone who wants to orders something from UK to EU.

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Rated 5 out of 5 stars
Verified

Everything went smoothly, package was well taken care of and I was given updates the whole time. Very good experience

Company replied

Rated 5 out of 5 stars

I always receive my packages from them in good condition and on time.

Company replied

Rated 5 out of 5 stars

Are you kidding me, by so far this is the best experience with shipping goods and forwarding, at the beginning i was worried to try but reading the positive reviews encourages me and they were absolut... See more

Company replied

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Company details

  1. Freight Forwarding Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Packaging Store

Written by the company

ForwardVia provides a top rated UK reshipper, offering free UK address, free sign up & low cost options international shipping worldwide to over 200 countries. You simply sign up free, get our UK address instantly, shop using it as your UK address, ForwardVia receive the goods, store and ship it internationally to your doorstep. Buy from the UK easily using ForwardVia: - We offer free storage, so you can shop more, we consolidate and ship in one box to you. - No membership fee, free sign up. - No surprise fee, pay only shipping cost plus any other services, if required. - ForwardVia is trusted and reliable forwarder - Can't buy, not a problem, use our Assisted Purchase where we can buy it for you


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great value. Fantastic, trustworthy service

I used Forwardvia.com to purchase an item from a UK based eBay seller that wouldn't ship overseas. The whole process was very straightforward and communication was outstanding throughout - from registering, submitting the eBay item URL, payment, delivery within the UK and then forward shipping. My item arrived quickly and well packed. Costs were not outrageous and they offer several different options to suit your needs. I'd have absolutely no hesitation in recommending them and using them again. Much appreciated!

June 4, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for your review. We are happy to hear that your items arrived to you quickly and safely. We really appreciate your feedback on using our service to forward your goods overseas. We look forward to offering you our service again soon. Regards from all the FV Team :)

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Rated 5 out of 5 stars

reliable service

June 24, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your review! its great to hear you find our service reliable and look forward to offering our service again soon.

Rated 5 out of 5 stars

Four plus years with ForwardVia and continuing......

Been subbed to ForwardVia since 2021 and I have nothing but good things to say about FV!!!

Top class customer service ,quick turnaround for any queries, protective packaging, quick shipping are some of the USPs of ForwardVia!!!

Overall 5/5!

June 20, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Thank you so much for your positive review and comments! We are thrilled to hear we have been providing a great service to you. We truly appreciate your continued support and custom. Regards from the FV Team :)

Rated 3 out of 5 stars

So far

So far, not too happy.
6p for photos which seemed non negociable. After that, not possible to reach you by phone within working hours. I still dont know what it will cost me to ship my 29p perfume order, because UK rules says a parfume is labelled as dangerous goods - have ordered perfume from other countries where that wasnt a problem.
Exited to see whats next on this adventure.
But for now - the forwardvia process in not made easy as it says in the website.

June 19, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for feedback. If you currently have a package and require assistance, kindly contact our customer team by email through your account 'help' button or help@forwardvia.com. Our team usually respond within a couple of hours and can give you information on shipping dangerous goods (perfume). We have checked and can confirm our customer queries have been replied to, so if you have already emailed us, we would have replied. In regards to our photo service, this service is optional and a full list of service fee's are available on our website for customer's to view. If customer's have any questions regarding their packages they can always contact us by email and we will be happy to assist them. We look forward to helping you with your package and shipping. Regards, FV Team

Rated 5 out of 5 stars

Forwardvia are miles ahead of GSP

If you are a global buyer on eBay of things based in the UK use Forwardvia instead of The Global Shipping Program because Forwardvia always get parcels the moment the courier delivers and they are processed extremely quickly too.
unlike GSP where there would be a long delay for a day or 2 before something is processed. my parcels were processed and shipped 45 minutes after the courier delivered them.

June 16, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for taking the time to leave us a review and positive feedback. We are happy to hear that you are particularly pleased with our turnaround time and shipping. We do offer 30 days of free storage and consolidation service should you wish to order multiple packages and ship them in one shipment for future packages. Regards, FV Team :)

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Rated 5 out of 5 stars

Super quick and reliable

Super quick and reliable

June 13, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for your review. We are happy to hear of your positive experience with us. Regards, FV Team :)

Rated 5 out of 5 stars
Verified

epicc

my package arrived quickly and safely! it was packaged nice and compact. it is a little pricey but i assume thats just how shipping is. i chose to not have my mail tracked, but it came a lot quicker than i thought and was in perf condition!

June 3, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your review. It's great to hear that your package arrived safely and was well packed. We look forward to offering you our service again very soon. Regards, FV Team :)

Rated 5 out of 5 stars
Verified

Thank you so much

May 28, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for taking the time to submit your feedback and for the positive comments. We are thrilled to hear that you have felt very satisfied with the service offered to you.

Rated 1 out of 5 stars
Verified

Works out too expensive for Irish customers

Works out too expensive for Irish buyers because of the cost of the service plus post and packaging already charged for the item by the seller, then the customs tax to import item on top of that, all that and the exchange rate too!! Cost me almost €100 for an item that was only £19 to start with!! Not really the fault of Forwardvia but a warning to Irish buyers- Don’t bother !!!

May 28, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for taking time to leave us feedback, we really appreciate it.

We are sorry to hear that you were not expecting local tax and duty charges. As with any other country, there will be import taxes and duties to pay for importing goods from the UK, which is something that is beyond our control.

The information about local taxes and duties is on many pages of our website. It is displayed on 3 locations on our shipping calculator page, so customers are aware when they get a quote before they choose to proceed. It is also displayed on the shipping order page; unfortunately, it is not possible to explain these fees on every page. Some countries do not charge import taxes, and some have a tax-free threshold. We also have 'Help' located on every page, should any visitors have questions. Please feel free to contact our customer team should you require any further explanations regarding import tax and duties.

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Rated 5 out of 5 stars
Verified
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for your great feedback and lovely comments. We are very pleased that you have been satisfied with the service you have received from our team at ForwardVia.

Rated 4 out of 5 stars
Verified

Good service and quick response

Good service. Postage a bit expensive but quick. Not sure if the package was opened before by customs etc but was just a little disappointed that the original packaging was opened and not the way it originally was

May 30, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for taking the time to leave us feedback. We are glad you're happy with our service :)

Rated 5 out of 5 stars
Verified

Quick delivery

Quick delivery. Everything went fine. Thank you!

May 31, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your positive feedback. We look forward to offering you our shipping services again very soon.

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Rated 4 out of 5 stars

Simple process

Simple process. Thank you

June 4, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com


Many thanks for your feedback, it's great to hear that you had a positive experience with Forwardvia

Rated 5 out of 5 stars
Verified

Excelente

Excelente, very responsive

May 30, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your feedback. We really appreciate your comments. We look forward to offering you our shipping services again very soon!

Rated 5 out of 5 stars
Verified

It is a very useful service and very…

It is a very useful service and very efficient. Items are always well packed.
I am slightly unhappy with the cost charged per item (sometimes it is not my fault that items ordered together arrive separately) and think this could be reduced.

May 29, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your feedback, it's great to hear you are happy with how your goods have been repacked. Regarding your comments on the consolidation fees, the fee is fixed, which applies to each physical package that is received and logged into customers' accounts. We understand that retailers may dispatch orders separately. Unfortunately, this is something that is beyond our control, as it would be difficult to adjust the fee per consolidation/package. You may want to look into our Premium Membership, where consolidation fees are reduced, along with shipping fees and has an extended storage period as well. Further details of our membership and fees can be viewed on our website. You can also get in touch with our customer care team, and they would be happy to help answer further queries.

Rated 5 out of 5 stars
Verified

First time using forwarding service i…

First time using forwarding service i thought it is pretty complicated but no it is very straight forward and easy.

May 28, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for your positive feedback and comments. We are very pleased that you found our service easy to use. We look forward to offering you our service again soon.

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Rated 5 out of 5 stars

Forward Via

I am very greatful to this company. Everything is always good.

May 30, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your feedback. We're pleased that we continue to provide a great service to you.

Rated 5 out of 5 stars
Verified

Always Excellent!!

May 16, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for taking the time to submit your positive feedback. We are thrilled to hear that you have felt very satisfied with the service offered to you.

Rated 5 out of 5 stars

Always work

I've have been customer of FV about 5 years. Always work, never miss a single delivery, they are really great in customer service experience.

May 29, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for taking the time to leave us feedback. It's great to hear that we continue to provide such a great service to you. Your continued support is very much appreciated.

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