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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the prompt and efficient delivery service, often receiving their parcels in good condition and within a reasonable timeframe. Many highlight the helpful and friendly customer service, noting the ease of communication and quick responses to inquiries. Consumers also value the company's ability to handle international shipments smoothly, even when faced with customs issues or restricted items. People find the service easy to use, with a straightforward process for setting up an account and arranging shipments. The protective packaging and various shipping options are also appreciated. While some reviewers mention that the shipping costs can be a bit pricey, they generally agree that the overall service is reliable and worth the investment.

Based on these reviews

Rated 5 out of 5 stars
Verified

The web was easy and transparent and the company charges are very affordable also there’s different shipping options i think I found what I’m looking for in the web. Thanks

Company replied

Rated 5 out of 5 stars

i've used a few of these, and this one (UK to Aust) is easy to set up, and easy to use... with many options. The only point i worried about was that they seem to be heavily reliant on the name yo... See more

Company replied

Rated 5 out of 5 stars

I used ForwardVia for the first time to ship a package to Poland, and I’m really glad I chose them. After comparing a few different services online, ForwardVia stood out – and they didn’t disappoint... See more

Company replied

Rated 5 out of 5 stars
Verified

Had a great experience with ForwardVia! I bought a special edition of a book that wasn't sold in North America and the entire process of having it sent to the ForwardVia location and then out to me wa... See more

Company replied

Rated 3 out of 5 stars

So far, not too happy. 6p for photos which seemed non negociable. After that, not possible to reach you by phone within working hours. I still dont know what it will cost me to ship my 29p perfume... See more

Company replied

Rated 5 out of 5 stars

Great service, prompt replies to any queries and my item was very well packaged and reached France in immaculate condition. Will definitely recommend this company for anyone needing to send item abro... See more

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Rated 5 out of 5 stars
Verified

Great updates and made the impossible possible, got my dream coat thank you forwardvia

Company replied

Rated 4 out of 5 stars

This is an excellent service. I have used Forwardvia many times and never had any problems. The goods are well packaged and always arrive intact. My only negative comment would be that it is a bit exp... See more

Rated 5 out of 5 stars
Verified

Absolutely great , easy and quick to setup an account - did my purchase within minutes - once my items arrived. I was instantly notified and actioned appropriately- highly recommend Forwardvia - if on... See more

Company replied

Rated 5 out of 5 stars

Been subbed to ForwardVia since 2021 and I have nothing but good things to say about FV!!! Top class customer service ,quick turnaround for any queries, protective packaging, quick shipping are... See more

Company replied

Rated 4 out of 5 stars
Verified

The whole process was quite quick and simple and I’m happy that my order got to me safely. I did need help to understand what information to fill, but with the help of Chat GPT I got to do it right.... See more

Company replied

Rated 4 out of 5 stars

I would like to update my previous review since my shipment has now appeared, and everything seems to be fine. Earlier, the website was a bit slow or experiencing some issues, but it is now functionin... See more

Company replied

Rated 5 out of 5 stars

I am impressed with my first experience with Forwardvia. It was efficient, no packages lost, and a good choice of shipping options. The parcel arrived in under a week - everything was in its place and... See more

Company replied

Rated 5 out of 5 stars
Verified

I have used a variety of overseas shipping agents, and I can say that Forward Via is the best and most reliable that I have used. The free storage time to allow consolidation of shipping several pack... See more

Company replied

Rated 5 out of 5 stars
Verified

It is a very useful service and very efficient. Items are always well packed. I am slightly unhappy with the cost charged per item (sometimes it is not my fault that items ordered together arrive se... See more

Company replied

Rated 5 out of 5 stars

If you are a global buyer on eBay of things based in the UK use Forwardvia instead of The Global Shipping Program because Forwardvia always get parcels the moment the courier delivers and they are pr... See more

Company replied

Rated 5 out of 5 stars

ForwardVia is the most trust-able and my go-to shipping service. When I look for something I need, I always try UK sites first because I know I can trust ForwardVia's kind and quick and efficient ship... See more

Rated 5 out of 5 stars

I used Forwardvia.com to purchase an item from a UK based eBay seller that wouldn't ship overseas. The whole process was very straightforward and communication was outstanding throughout - from regist... See more

Company replied

Rated 4 out of 5 stars
Verified

Good service. Postage a bit expensive but quick. Not sure if the package was opened before by customs etc but was just a little disappointed that the original packaging was opened and not the way it o... See more

Company replied

Rated 5 out of 5 stars

First Class Service for me with multiple consolidated shipments over a couple of years now. Easy to follow web site with clear instructions. The ForwardVia People know EXACTLY the freight fowarding... See more

Company replied

Rated 5 out of 5 stars

Fantastic professional service. It was my first time experience using a service of such kind and it surpassed my expectations. The company follows a very strict protocol for the safety and monitoring... See more

Rated 5 out of 5 stars

Love the option to be able to ship to countries that your retail do not ship to. And it was so simple, once my parcel was received I was notified and I logged in and processed shipping to my destinati... See more

Company replied

Rated 5 out of 5 stars
Verified

items were consolidated and packed well and postage costs fair unlike ebay

Company replied

Rated 4 out of 5 stars

Very easy to deal with and great customer service. The only time I have had issues is after the product has shipped. The updates/information from the shipping companies (Not ForwardVia) are often lac... See more

Company replied

Rated 5 out of 5 stars

I absolutely love this company! They assisted me with my purchase and was prompt with their services. I will be using them again soon. My package arrived on time and as promised. They are also fast wi... See more

Company replied

Rated 5 out of 5 stars

Excelent service. Another company refuse my parcel cause it's a dual use object (telescope, civil and military use), but forwardvia, that know the english law, answer to my question and send the parce... See more

Rated 5 out of 5 stars

We use similar services in other countries I was looking for it in the UK I used your company for the first time and the transaction went very smoothly. Thank you for your continued support.

Company replied

Rated 5 out of 5 stars

Had a great experience with them. They respond well in emails. There was a restricted item that they removed. The worked timely on my order and I received the item I ordered quicker than expected.... See more

Rated 5 out of 5 stars
Verified

my package arrived quickly and safely! it was packaged nice and compact. it is a little pricey but i assume thats just how shipping is. i chose to not have my mail tracked, but it came a lot quicker t... See more

Company replied

Rated 5 out of 5 stars

FORWARD VIA.COM IS A U.K INTERNATIONAL FORWARDING COMPANY FOR CONSUMERS THAT SHIP ITEMS TO THE WHOLE WORLD, USING VARIOUS SHIPPING METHODS:- ROYAL MAIL, DHL EXPRESS, FEDEX, UPS AND TNT. MY FAVO... See more

Rated 5 out of 5 stars

I've have been customer of FV about 5 years. Always work, never miss a single delivery, they are really great in customer service experience.

Company replied

Rated 5 out of 5 stars

Forwardvia is a professional, valuable and trustfull company !! I went through other reshiping companies, that was a disaster, then I found Forwardvia and everything became easy :) The customer ser... See more

Rated 5 out of 5 stars
Invited

ForwardVia remailed my package to me in Canada very quickly and safely as it was fragile items. All arrived intact. Highly recommend ForwardVia.

Rated 5 out of 5 stars

I live in Norway and really wanted a dress that only shipped within the UK. Googled myself to death trying to find a shipping forwarding Company to ship from UK to Norway. Found ForwardVia, and though... See more

Company replied

Rated 5 out of 5 stars

Easy to use and friendly service. Assisted me to track a package that was delivered to incorrect address thank you will use forwardvia from now on

Rated 5 out of 5 stars

Staff were very helpful & made it easy to select the most cost effective delivery & it was very quick & efficient

Company replied

Rated 5 out of 5 stars

Fast UK reshipper. Received my parcel under 3 days in good condition. Happy with the service and will use again. Highly recommended.

Rated 5 out of 5 stars
Invited

Amazing service and they actually pick up the phone for any questions— it doesn’t go to a black hole inbox and they are nice people.

Rated 5 out of 5 stars

What can I say about these guys? Well, in a word, FANTASTIC! Forwardvia is indeed my lifesaver. I desperately needed two ethernet-based power adapters from a particular UK online store that proved fut... See more

Rated 5 out of 5 stars
Verified

First time using forwarding service i thought it is pretty complicated but no it is very straight forward and easy.

Company replied

Rated 5 out of 5 stars

They are responsive, honorable and every package I have received comes timely in good position. I highly recommend this company for shipping goods from England.

Company replied

Rated 5 out of 5 stars
Verified

Easy to use. Great shipping prices. Recommended for anyone who wants to orders something from UK to EU.

Company replied

Rated 5 out of 5 stars
Verified

Everything went smoothly, package was well taken care of and I was given updates the whole time. Very good experience

Company replied

Rated 5 out of 5 stars

I always receive my packages from them in good condition and on time.

Company replied

Rated 5 out of 5 stars

Are you kidding me, by so far this is the best experience with shipping goods and forwarding, at the beginning i was worried to try but reading the positive reviews encourages me and they were absolut... See more

Company replied

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Company details

  1. Freight Forwarding Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Packaging Store

Written by the company

ForwardVia provides a top rated UK reshipper, offering free UK address, free sign up & low cost options international shipping worldwide to over 200 countries. You simply sign up free, get our UK address instantly, shop using it as your UK address, ForwardVia receive the goods, store and ship it internationally to your doorstep. Buy from the UK easily using ForwardVia: - We offer free storage, so you can shop more, we consolidate and ship in one box to you. - No membership fee, free sign up. - No surprise fee, pay only shipping cost plus any other services, if required. - ForwardVia is trusted and reliable forwarder - Can't buy, not a problem, use our Assisted Purchase where we can buy it for you


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Very expensive

Couldn't believe the price of delivery to Ireland for a few duvet covers .. €64 for shipping and then separate,€28 for custom charges (I thought this would be calculated by the company) would not order again.

Company now saying after a few months they are unsure if I am/was their customer. I find this very misleading. Clearly I know whom I bought from and paid crazy money to and it was forwardvia.com.

August 27, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for your review. However, we are unable to locate you or determine whether you're our customer. We're sorry to hear that you are unhappy with the price paid. The shipping cost paid includes the transit fees, the use of a UK address, the acceptance, processing, storing and dispatch of your goods including any export documentation required and full customer support for tracked services until delivery.

Shipping cost depends purely on both the weight, dimension and shipping destination regardless of the item value, which is an industry standard. Shipping fees are calculated on the amount of space that your shipment occupies in transit rather than the actual weight, this is called the volumetric weight. The actual weight would only be charged when this was higher than the volumetric weight. Our rates are publicly available on our shipping calculator to enable visitors to check and compare prices. This helps shoppers to decide whether it is worth shipping or check if it is within their budget.

It is as stated on our website and shown at the time of order that the shipping cost paid excludes local tax and duty. As with any other country, unfortunately, there will be import taxes and duties to pay for importing goods from another country. See our website, FAQ or shipping calculator, which shows shipping cost excludes local tax and duty.

We have no information on the amount of local tax and duty charges. Local tax and duty charges depend on item value and local destination tax rules.

We hope this information helps explain our shipping fees. Feel free to get in touch with our friendly customer service if you require anything further.

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Rated 5 out of 5 stars

quick and timely deliveries

quick, timely and professional

August 13, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Thank you so much for your review. It's great to hear you're satisfied with our service.

Rated 5 out of 5 stars

Continuing excellence in Forwarding…

Continuing excellence in Forwarding Service ! Everything handled with professionalism and items received very well packed and exactly as expected with very prompt delivery.

August 21, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your review and positive comments. It's great to hear your items arrived safely and well packed. We look forward to continuing to provide you with an excellent service.

Rated 5 out of 5 stars

I used ForwardVia for the first time to…

I used ForwardVia for the first time to ship a package to Poland, and I’m really glad I chose them. After comparing a few different services online, ForwardVia stood out – and they didn’t disappoint. The shipping was fast, and communication throughout the process was clear and professional.
When a customs issue came up, their team stepped in right away to help and even took extra steps to resolve the problem quickly. Thanks to their support, my package arrived without delay.
I genuinely recommend ForwardVia to anyone looking for a reliable forwarding service!

August 1, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Thank you so much for taking the time to leave us a review. We are happy to hear your package arrived to you quickly and we were able to assist you with the shipping process. We look forward to offering you our service again soon.

Rated 4 out of 5 stars
Verified

The reactivity of the company.

The reactivity of the company.
They are available for the customers anytime.

July 27, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for taking the time to leave us feedback. We are happy to hear that we met your needs as a customer. We look forward to offering you our service again soon.

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Rated 5 out of 5 stars
Verified

I have used a variety of overseas…

I have used a variety of overseas shipping agents, and I can say that Forward Via is the best and most reliable that I have used. The free storage time to allow consolidation of shipping several packages is great. Their communication is excellent. No complaints at all.

August 1, 2025
Forwardvia.com logo

Reply from Forwardvia.com

That's great to hear! thank you so much for your positive feedback. We are thrilled that you find us the best service, and most importantly reliable. We truly thank you for your continued support :)

Rated 5 out of 5 stars
Verified

Excellent overall experience

Excellent overall experience. Definitely recommend using their services.

August 3, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for taking the time to leave us your review and that you would recommend our service, it is very much appreciated :)

Rated 5 out of 5 stars

A positive experience

I am impressed with my first experience with Forwardvia. It was efficient, no packages lost, and a good choice of shipping options. The parcel arrived in under a week - everything was in its place and well packed.

July 30, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Its great to hear of your positive experience in using us. We are happy that the service we provided was reliable and your package arrived safely and on time.

Rated 5 out of 5 stars

Very good service

Very good service, hassle free.

July 23, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for taking the time to leave us feedback. We are happy to hear you found our service easy to use.

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Rated 5 out of 5 stars
Verified

Absolutely great - highly recommended

Absolutely great , easy and quick to setup an account - did my purchase within minutes - once my items arrived. I was instantly notified and actioned appropriately- highly recommend Forwardvia - if only other countries could learn from this prompt service. Arrival was goods was seamless.

July 26, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Wow! thanks so much for your review. We are thrilled that using our service was such a positive experience for you. We look forward to offering our service again soon. Many Thanks :)

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Rated 5 out of 5 stars
Verified

Awesome experience

Awesome experience, totally recommend it.

July 17, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for your review. Its great to hear of your positive experience in using our service.

Rated 5 out of 5 stars

Great communications

Great communications, always ready to accommodate special requests.
Could not ask for more
Exceptional service highly recommended

July 24, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Thank you so much for your review and lovely comments! we're thrilled to hear we provided such a great service to you and were able to help you with your special requests. Your feedback is very much appreciated. Regards from all the FV Team!

Rated 5 out of 5 stars

Love the option to be able to ship to…

Love the option to be able to ship to countries that your retail do not ship to. And it was so simple, once my parcel was received I was notified and I logged in and processed shipping to my destination. So easy and will be using it again.

June 25, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your review and comments. It's great you found using our service easy and your whole experience was a a positive one. We hope to offer our service again to you soon :) Regards from the FV Team.

Rated 4 out of 5 stars

It worked!

I was a bit worried at first but it actually works!

July 1, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for your review. We are happy to hear our service exceeded your expectations. We look forward to offering you our service again in the future. Regards from all the FV Team!

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Rated 5 out of 5 stars
Verified

Everything went smoothly

Everything went smoothly, package was well taken care of and I was given updates the whole time. Very good experience

July 12, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for your review and comments. We are thrilled that your package arrived safely to you and that you had a positive experience in using our service. Regards from all the FV Team :)

Rated 5 out of 5 stars

Awesome service and solution

Awesome service and solution. Worked like a charm!

July 10, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your positive review! we are thrilled that we have provided you with a great service. We look forward to helping you again soon :) Regards from the ForwardVia Team

Rated 5 out of 5 stars

the quickness and the type of service…

the quickness and the type of service provided....

July 7, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for taking the time to leave us a review. It's great to hear of your positive experience in using our service and we appreciate your continued support. Regards from the ForwardVia Team :)

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