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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the prompt and efficient delivery service, often receiving their parcels in good condition and within a reasonable timeframe. Many highlight the helpful and friendly customer service, noting the ease of communication and quick responses to inquiries. Consumers also value the company's ability to handle international shipments smoothly, even when faced with customs issues or restricted items. People find the service easy to use, with a straightforward process for setting up an account and arranging shipments. The protective packaging and various shipping options are also appreciated. While some reviewers mention that the shipping costs can be a bit pricey, they generally agree that the overall service is reliable and worth the investment.

Based on these reviews

Rated 5 out of 5 stars
Verified

The web was easy and transparent and the company charges are very affordable also there’s different shipping options i think I found what I’m looking for in the web. Thanks

Company replied

Rated 5 out of 5 stars

i've used a few of these, and this one (UK to Aust) is easy to set up, and easy to use... with many options. The only point i worried about was that they seem to be heavily reliant on the name yo... See more

Company replied

Rated 5 out of 5 stars

I used ForwardVia for the first time to ship a package to Poland, and I’m really glad I chose them. After comparing a few different services online, ForwardVia stood out – and they didn’t disappoint... See more

Company replied

Rated 5 out of 5 stars
Verified

Had a great experience with ForwardVia! I bought a special edition of a book that wasn't sold in North America and the entire process of having it sent to the ForwardVia location and then out to me wa... See more

Company replied

Rated 3 out of 5 stars

So far, not too happy. 6p for photos which seemed non negociable. After that, not possible to reach you by phone within working hours. I still dont know what it will cost me to ship my 29p perfume... See more

Company replied

Rated 5 out of 5 stars

Great service, prompt replies to any queries and my item was very well packaged and reached France in immaculate condition. Will definitely recommend this company for anyone needing to send item abro... See more

Company replied

Rated 5 out of 5 stars
Verified

Great updates and made the impossible possible, got my dream coat thank you forwardvia

Company replied

Rated 4 out of 5 stars

This is an excellent service. I have used Forwardvia many times and never had any problems. The goods are well packaged and always arrive intact. My only negative comment would be that it is a bit exp... See more

Rated 5 out of 5 stars
Verified

Absolutely great , easy and quick to setup an account - did my purchase within minutes - once my items arrived. I was instantly notified and actioned appropriately- highly recommend Forwardvia - if on... See more

Company replied

Rated 5 out of 5 stars

Been subbed to ForwardVia since 2021 and I have nothing but good things to say about FV!!! Top class customer service ,quick turnaround for any queries, protective packaging, quick shipping are... See more

Company replied

Rated 4 out of 5 stars
Verified

The whole process was quite quick and simple and I’m happy that my order got to me safely. I did need help to understand what information to fill, but with the help of Chat GPT I got to do it right.... See more

Company replied

Rated 4 out of 5 stars

I would like to update my previous review since my shipment has now appeared, and everything seems to be fine. Earlier, the website was a bit slow or experiencing some issues, but it is now functionin... See more

Company replied

Rated 5 out of 5 stars

I am impressed with my first experience with Forwardvia. It was efficient, no packages lost, and a good choice of shipping options. The parcel arrived in under a week - everything was in its place and... See more

Company replied

Rated 5 out of 5 stars
Verified

I have used a variety of overseas shipping agents, and I can say that Forward Via is the best and most reliable that I have used. The free storage time to allow consolidation of shipping several pack... See more

Company replied

Rated 5 out of 5 stars
Verified

It is a very useful service and very efficient. Items are always well packed. I am slightly unhappy with the cost charged per item (sometimes it is not my fault that items ordered together arrive se... See more

Company replied

Rated 5 out of 5 stars

If you are a global buyer on eBay of things based in the UK use Forwardvia instead of The Global Shipping Program because Forwardvia always get parcels the moment the courier delivers and they are pr... See more

Company replied

Rated 5 out of 5 stars

ForwardVia is the most trust-able and my go-to shipping service. When I look for something I need, I always try UK sites first because I know I can trust ForwardVia's kind and quick and efficient ship... See more

Rated 5 out of 5 stars

I used Forwardvia.com to purchase an item from a UK based eBay seller that wouldn't ship overseas. The whole process was very straightforward and communication was outstanding throughout - from regist... See more

Company replied

Rated 4 out of 5 stars
Verified

Good service. Postage a bit expensive but quick. Not sure if the package was opened before by customs etc but was just a little disappointed that the original packaging was opened and not the way it o... See more

Company replied

Rated 5 out of 5 stars

First Class Service for me with multiple consolidated shipments over a couple of years now. Easy to follow web site with clear instructions. The ForwardVia People know EXACTLY the freight fowarding... See more

Company replied

Rated 5 out of 5 stars

Fantastic professional service. It was my first time experience using a service of such kind and it surpassed my expectations. The company follows a very strict protocol for the safety and monitoring... See more

Rated 5 out of 5 stars

Love the option to be able to ship to countries that your retail do not ship to. And it was so simple, once my parcel was received I was notified and I logged in and processed shipping to my destinati... See more

Company replied

Rated 5 out of 5 stars
Verified

items were consolidated and packed well and postage costs fair unlike ebay

Company replied

Rated 4 out of 5 stars

Very easy to deal with and great customer service. The only time I have had issues is after the product has shipped. The updates/information from the shipping companies (Not ForwardVia) are often lac... See more

Company replied

Rated 5 out of 5 stars

I absolutely love this company! They assisted me with my purchase and was prompt with their services. I will be using them again soon. My package arrived on time and as promised. They are also fast wi... See more

Company replied

Rated 5 out of 5 stars

Excelent service. Another company refuse my parcel cause it's a dual use object (telescope, civil and military use), but forwardvia, that know the english law, answer to my question and send the parce... See more

Rated 5 out of 5 stars

We use similar services in other countries I was looking for it in the UK I used your company for the first time and the transaction went very smoothly. Thank you for your continued support.

Company replied

Rated 5 out of 5 stars

Had a great experience with them. They respond well in emails. There was a restricted item that they removed. The worked timely on my order and I received the item I ordered quicker than expected.... See more

Rated 5 out of 5 stars
Verified

my package arrived quickly and safely! it was packaged nice and compact. it is a little pricey but i assume thats just how shipping is. i chose to not have my mail tracked, but it came a lot quicker t... See more

Company replied

Rated 5 out of 5 stars

FORWARD VIA.COM IS A U.K INTERNATIONAL FORWARDING COMPANY FOR CONSUMERS THAT SHIP ITEMS TO THE WHOLE WORLD, USING VARIOUS SHIPPING METHODS:- ROYAL MAIL, DHL EXPRESS, FEDEX, UPS AND TNT. MY FAVO... See more

Rated 5 out of 5 stars

I've have been customer of FV about 5 years. Always work, never miss a single delivery, they are really great in customer service experience.

Company replied

Rated 5 out of 5 stars

Forwardvia is a professional, valuable and trustfull company !! I went through other reshiping companies, that was a disaster, then I found Forwardvia and everything became easy :) The customer ser... See more

Rated 5 out of 5 stars
Invited

ForwardVia remailed my package to me in Canada very quickly and safely as it was fragile items. All arrived intact. Highly recommend ForwardVia.

Rated 5 out of 5 stars

I live in Norway and really wanted a dress that only shipped within the UK. Googled myself to death trying to find a shipping forwarding Company to ship from UK to Norway. Found ForwardVia, and though... See more

Company replied

Rated 5 out of 5 stars

Easy to use and friendly service. Assisted me to track a package that was delivered to incorrect address thank you will use forwardvia from now on

Rated 5 out of 5 stars

Staff were very helpful & made it easy to select the most cost effective delivery & it was very quick & efficient

Company replied

Rated 5 out of 5 stars

Fast UK reshipper. Received my parcel under 3 days in good condition. Happy with the service and will use again. Highly recommended.

Rated 5 out of 5 stars
Invited

Amazing service and they actually pick up the phone for any questions— it doesn’t go to a black hole inbox and they are nice people.

Rated 5 out of 5 stars

What can I say about these guys? Well, in a word, FANTASTIC! Forwardvia is indeed my lifesaver. I desperately needed two ethernet-based power adapters from a particular UK online store that proved fut... See more

Rated 5 out of 5 stars
Verified

First time using forwarding service i thought it is pretty complicated but no it is very straight forward and easy.

Company replied

Rated 5 out of 5 stars

They are responsive, honorable and every package I have received comes timely in good position. I highly recommend this company for shipping goods from England.

Company replied

Rated 5 out of 5 stars
Verified

Easy to use. Great shipping prices. Recommended for anyone who wants to orders something from UK to EU.

Company replied

Rated 5 out of 5 stars
Verified

Everything went smoothly, package was well taken care of and I was given updates the whole time. Very good experience

Company replied

Rated 5 out of 5 stars

I always receive my packages from them in good condition and on time.

Company replied

Rated 5 out of 5 stars

Are you kidding me, by so far this is the best experience with shipping goods and forwarding, at the beginning i was worried to try but reading the positive reviews encourages me and they were absolut... See more

Company replied

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Company details

  1. Freight Forwarding Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Packaging Store

Written by the company

ForwardVia provides a top rated UK reshipper, offering free UK address, free sign up & low cost options international shipping worldwide to over 200 countries. You simply sign up free, get our UK address instantly, shop using it as your UK address, ForwardVia receive the goods, store and ship it internationally to your doorstep. Buy from the UK easily using ForwardVia: - We offer free storage, so you can shop more, we consolidate and ship in one box to you. - No membership fee, free sign up. - No surprise fee, pay only shipping cost plus any other services, if required. - ForwardVia is trusted and reliable forwarder - Can't buy, not a problem, use our Assisted Purchase where we can buy it for you


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


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Rated 5 out of 5 stars
Verified

Great updates and made the impossible…

Great updates and made the impossible possible, got my dream coat thank you forwardvia

October 4, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for taking the time to leave us a review. We're so happy we were able to ship your coat to you! We look forward to offering you our service again very soon.

Rated 5 out of 5 stars
Verified

well done

items were consolidated and packed well and postage costs fair unlike ebay

October 2, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for your review. We're happy to hear your items arrived safely and well packed. We look forward to offering you our service again very soon.

Rated 5 out of 5 stars
Verified

The web was easy and transparent and…

The web was easy and transparent and the company charges are very affordable also there’s different shipping options i think I found what I’m looking for in the web. Thanks

October 1, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your review and feedback. We're happy to hear you found the shipping costs and fee's worked for you and that our forwarding service was able to provide what you was looking for.

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Rated 5 out of 5 stars

Easy to setup, easy to use, reliable

i've used a few of these, and this one (UK to Aust) is easy to set up, and easy to use... with many options.

The only point i worried about was that they seem to be heavily reliant on the name you use in the account to be the same as the name on the incoming local uk parcel parcel. This is all very jolly in theory, but the company sending the parcel in UK, simply altered my name without asking... eg Martin to M. But i asked about this, immediate reply, immediate fix... In this age of useless moron AI chatbots or days of waiting on message-replies from India, this is most important... Help lines are often not much help these days.

Yes indeed, I will use it again. and the cost was very reasonable... I chose super-express (DHL etc) this time, and it was only 55 quid, barely more than it would have cost me if I'd done it

September 18, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for taking the time to leave us a review, it's really appreciated. We're happy that you found our shipping costs reasonable. It's also great to hear that our customer service team were able to help you regarding the altered name on the package. We understand that sometimes these things are beyond our customer's control but our team are always ready to help solve any issues that should arise. We look forward to offering you our service again very soon.

Rated 5 out of 5 stars
Verified

Really reliable

Clear and efficient service...really reliable

August 30, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for taking the time to leave us a review. Its great to hear you found our service easy to use and reliable. We look forward to offering you our service again very soon.

Rated 5 out of 5 stars
Verified

All very good.

September 6, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for your review. We're happy you were satisfied using our service.

Rated 4 out of 5 stars
Verified

The whole process was quite quick and simple

The whole process was quite quick and simple and I’m happy that my order got to me safely.
I did need help to understand what information to fill, but with the help of Chat GPT I got to do it right.
I definitely use it again in the future.

September 2, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for taking the time to leave us a review. We're glad to hear your package arrived safely. Should you require any help for future shipments, please don't hesitate to get in contact with our friendly customer team on help@forwardvia.com

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Rated 5 out of 5 stars

Secure and Fast

Fast delivery and friendly service kept my package safe-no complaints, highly recommend!

September 16, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for your review. It's great to hear your package arrived safely and you had a positive experience using our service.

Rated 5 out of 5 stars
Verified

Quick and Painless Shipping

Had a great experience with ForwardVia! I bought a special edition of a book that wasn't sold in North America and the entire process of having it sent to the ForwardVia location and then out to me was completely painless and very well communicated. I would use their service again in the future if I needed it.

August 28, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Thank you so much for your positive review. We're so happy you were able to purchase the book and our service enabled you to get shipped to you. It's great that you found our service easy to use and we look forward to helping you ship again in the future.

Rated 5 out of 5 stars
Verified

International shipping expertise

Efficient and knowledgeable of international shipping requirements. They also offer to bundle multiple packages.

September 6, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for taking the time to leave us a review. It's great to hear you found our service a positive experience and we were able to offer our consolidation service. We look forward to offering you our service again very soon.

Rated 5 out of 5 stars

Highly recommend

Great service, prompt replies to any queries and my item was very well packaged and reached France in immaculate condition.
Will definitely recommend this company for anyone needing to send item abroad :)

August 25, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Thank you so much for review and positive comments. We're so happy to hear your package arrived safely to you and we were able to answer your queries. We look forward to offering you our service again very soon.

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Rated 5 out of 5 stars
Verified

fast shipping.

fast shipping.. good services

September 4, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for your review. It's great to hear your package arrived quickly and you had a positive experience using our service.

Rated 5 out of 5 stars
Verified

Very easy and fast.

Very easy and fast.

August 28, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your positive review. Your comments and custom are very much appreciated.

Rated 5 out of 5 stars

Staff were very helpful & made it easy…

Staff were very helpful & made it easy to select the most cost effective delivery & it was very quick & efficient

September 1, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for taking the time to leave us a review. It's great to hear our team were able to assist you and that your shipment arrived quickly. We look forward to offering you our service again soon.

Rated 5 out of 5 stars

Everything is great.

The shipping speed, shipping costs, and special requests are also excellent.

August 20, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your positive review. We are thrilled that you find our service excellent, including our repacking services and requests.

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Rated 5 out of 5 stars

Very reliable, lots of delivery options

I always receive my packages from them in good condition and on time.

August 25, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Thank you so much for your review and comments. We are thrilled to hear your items arrive safely and well packed. We really appreciate your continued support.

Rated 5 out of 5 stars

Reliable and excellent service

Reliable and excellent service! Highly recommend!!

September 1, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for taking the time to us such a positive review. We look forward to providing our service again to you soon.

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