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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the prompt and efficient delivery service, often receiving their parcels in good condition and within a reasonable timeframe. Many highlight the helpful and friendly customer service, noting the ease of communication and quick responses to inquiries. Consumers also value the company's ability to handle international shipments smoothly, even when faced with customs issues or restricted items. People find the service easy to use, with a straightforward process for setting up an account and arranging shipments. The protective packaging and various shipping options are also appreciated. While some reviewers mention that the shipping costs can be a bit pricey, they generally agree that the overall service is reliable and worth the investment.

Based on these reviews

Rated 5 out of 5 stars
Verified

The web was easy and transparent and the company charges are very affordable also there’s different shipping options i think I found what I’m looking for in the web. Thanks

Company replied

Rated 5 out of 5 stars

i've used a few of these, and this one (UK to Aust) is easy to set up, and easy to use... with many options. The only point i worried about was that they seem to be heavily reliant on the name yo... See more

Company replied

Rated 5 out of 5 stars

I used ForwardVia for the first time to ship a package to Poland, and I’m really glad I chose them. After comparing a few different services online, ForwardVia stood out – and they didn’t disappoint... See more

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Rated 5 out of 5 stars
Verified

Had a great experience with ForwardVia! I bought a special edition of a book that wasn't sold in North America and the entire process of having it sent to the ForwardVia location and then out to me wa... See more

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Rated 3 out of 5 stars

So far, not too happy. 6p for photos which seemed non negociable. After that, not possible to reach you by phone within working hours. I still dont know what it will cost me to ship my 29p perfume... See more

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Rated 5 out of 5 stars

Great service, prompt replies to any queries and my item was very well packaged and reached France in immaculate condition. Will definitely recommend this company for anyone needing to send item abro... See more

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Rated 5 out of 5 stars
Verified

Great updates and made the impossible possible, got my dream coat thank you forwardvia

Company replied

Rated 4 out of 5 stars

This is an excellent service. I have used Forwardvia many times and never had any problems. The goods are well packaged and always arrive intact. My only negative comment would be that it is a bit exp... See more

Rated 5 out of 5 stars
Verified

Absolutely great , easy and quick to setup an account - did my purchase within minutes - once my items arrived. I was instantly notified and actioned appropriately- highly recommend Forwardvia - if on... See more

Company replied

Rated 5 out of 5 stars

Been subbed to ForwardVia since 2021 and I have nothing but good things to say about FV!!! Top class customer service ,quick turnaround for any queries, protective packaging, quick shipping are... See more

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Rated 4 out of 5 stars
Verified

The whole process was quite quick and simple and I’m happy that my order got to me safely. I did need help to understand what information to fill, but with the help of Chat GPT I got to do it right.... See more

Company replied

Rated 4 out of 5 stars

I would like to update my previous review since my shipment has now appeared, and everything seems to be fine. Earlier, the website was a bit slow or experiencing some issues, but it is now functionin... See more

Company replied

Rated 5 out of 5 stars

I am impressed with my first experience with Forwardvia. It was efficient, no packages lost, and a good choice of shipping options. The parcel arrived in under a week - everything was in its place and... See more

Company replied

Rated 5 out of 5 stars
Verified

I have used a variety of overseas shipping agents, and I can say that Forward Via is the best and most reliable that I have used. The free storage time to allow consolidation of shipping several pack... See more

Company replied

Rated 5 out of 5 stars
Verified

It is a very useful service and very efficient. Items are always well packed. I am slightly unhappy with the cost charged per item (sometimes it is not my fault that items ordered together arrive se... See more

Company replied

Rated 5 out of 5 stars

If you are a global buyer on eBay of things based in the UK use Forwardvia instead of The Global Shipping Program because Forwardvia always get parcels the moment the courier delivers and they are pr... See more

Company replied

Rated 5 out of 5 stars

ForwardVia is the most trust-able and my go-to shipping service. When I look for something I need, I always try UK sites first because I know I can trust ForwardVia's kind and quick and efficient ship... See more

Rated 5 out of 5 stars

I used Forwardvia.com to purchase an item from a UK based eBay seller that wouldn't ship overseas. The whole process was very straightforward and communication was outstanding throughout - from regist... See more

Company replied

Rated 4 out of 5 stars
Verified

Good service. Postage a bit expensive but quick. Not sure if the package was opened before by customs etc but was just a little disappointed that the original packaging was opened and not the way it o... See more

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Rated 5 out of 5 stars

First Class Service for me with multiple consolidated shipments over a couple of years now. Easy to follow web site with clear instructions. The ForwardVia People know EXACTLY the freight fowarding... See more

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Rated 5 out of 5 stars

Fantastic professional service. It was my first time experience using a service of such kind and it surpassed my expectations. The company follows a very strict protocol for the safety and monitoring... See more

Rated 5 out of 5 stars

Love the option to be able to ship to countries that your retail do not ship to. And it was so simple, once my parcel was received I was notified and I logged in and processed shipping to my destinati... See more

Company replied

Rated 5 out of 5 stars
Verified

items were consolidated and packed well and postage costs fair unlike ebay

Company replied

Rated 4 out of 5 stars

Very easy to deal with and great customer service. The only time I have had issues is after the product has shipped. The updates/information from the shipping companies (Not ForwardVia) are often lac... See more

Company replied

Rated 5 out of 5 stars

I absolutely love this company! They assisted me with my purchase and was prompt with their services. I will be using them again soon. My package arrived on time and as promised. They are also fast wi... See more

Company replied

Rated 5 out of 5 stars

Excelent service. Another company refuse my parcel cause it's a dual use object (telescope, civil and military use), but forwardvia, that know the english law, answer to my question and send the parce... See more

Rated 5 out of 5 stars

We use similar services in other countries I was looking for it in the UK I used your company for the first time and the transaction went very smoothly. Thank you for your continued support.

Company replied

Rated 5 out of 5 stars

Had a great experience with them. They respond well in emails. There was a restricted item that they removed. The worked timely on my order and I received the item I ordered quicker than expected.... See more

Rated 5 out of 5 stars
Verified

my package arrived quickly and safely! it was packaged nice and compact. it is a little pricey but i assume thats just how shipping is. i chose to not have my mail tracked, but it came a lot quicker t... See more

Company replied

Rated 5 out of 5 stars

FORWARD VIA.COM IS A U.K INTERNATIONAL FORWARDING COMPANY FOR CONSUMERS THAT SHIP ITEMS TO THE WHOLE WORLD, USING VARIOUS SHIPPING METHODS:- ROYAL MAIL, DHL EXPRESS, FEDEX, UPS AND TNT. MY FAVO... See more

Rated 5 out of 5 stars

I've have been customer of FV about 5 years. Always work, never miss a single delivery, they are really great in customer service experience.

Company replied

Rated 5 out of 5 stars

Forwardvia is a professional, valuable and trustfull company !! I went through other reshiping companies, that was a disaster, then I found Forwardvia and everything became easy :) The customer ser... See more

Rated 5 out of 5 stars
Invited

ForwardVia remailed my package to me in Canada very quickly and safely as it was fragile items. All arrived intact. Highly recommend ForwardVia.

Rated 5 out of 5 stars

I live in Norway and really wanted a dress that only shipped within the UK. Googled myself to death trying to find a shipping forwarding Company to ship from UK to Norway. Found ForwardVia, and though... See more

Company replied

Rated 5 out of 5 stars

Easy to use and friendly service. Assisted me to track a package that was delivered to incorrect address thank you will use forwardvia from now on

Rated 5 out of 5 stars

Staff were very helpful & made it easy to select the most cost effective delivery & it was very quick & efficient

Company replied

Rated 5 out of 5 stars

Fast UK reshipper. Received my parcel under 3 days in good condition. Happy with the service and will use again. Highly recommended.

Rated 5 out of 5 stars
Invited

Amazing service and they actually pick up the phone for any questions— it doesn’t go to a black hole inbox and they are nice people.

Rated 5 out of 5 stars

What can I say about these guys? Well, in a word, FANTASTIC! Forwardvia is indeed my lifesaver. I desperately needed two ethernet-based power adapters from a particular UK online store that proved fut... See more

Rated 5 out of 5 stars
Verified

First time using forwarding service i thought it is pretty complicated but no it is very straight forward and easy.

Company replied

Rated 5 out of 5 stars

They are responsive, honorable and every package I have received comes timely in good position. I highly recommend this company for shipping goods from England.

Company replied

Rated 5 out of 5 stars
Verified

Easy to use. Great shipping prices. Recommended for anyone who wants to orders something from UK to EU.

Company replied

Rated 5 out of 5 stars
Verified

Everything went smoothly, package was well taken care of and I was given updates the whole time. Very good experience

Company replied

Rated 5 out of 5 stars

I always receive my packages from them in good condition and on time.

Company replied

Rated 5 out of 5 stars

Are you kidding me, by so far this is the best experience with shipping goods and forwarding, at the beginning i was worried to try but reading the positive reviews encourages me and they were absolut... See more

Company replied

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Company details

  1. Freight Forwarding Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Packaging Store

Written by the company

ForwardVia provides a top rated UK reshipper, offering free UK address, free sign up & low cost options international shipping worldwide to over 200 countries. You simply sign up free, get our UK address instantly, shop using it as your UK address, ForwardVia receive the goods, store and ship it internationally to your doorstep. Buy from the UK easily using ForwardVia: - We offer free storage, so you can shop more, we consolidate and ship in one box to you. - No membership fee, free sign up. - No surprise fee, pay only shipping cost plus any other services, if required. - ForwardVia is trusted and reliable forwarder - Can't buy, not a problem, use our Assisted Purchase where we can buy it for you


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Top!

Top, easy and fast!

May 23, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for taking the time to leave us feedback. It's great to hear you're happy with our service :)

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Rated 5 out of 5 stars
Verified

Very pleased!

I was very pleased with the service and how fast they shipped to me. Very quick and professional.

May 10, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your feedback, it's great to hear that you had a positive experience with Forwardvia and how quickly we shipped to you. We look forward to offering you our service again soon :)

Rated 5 out of 5 stars
Verified

Great as always.

Easy to use. Great shipping prices. Recommended for anyone who wants to orders something from UK to EU.

May 10, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your feedback. We are pleased to hear that we continue to provide a great service. Regards from the FV Team.

Rated 5 out of 5 stars
Verified

Quick and easy to use

Very easy to use and once shipping method is selected it was quick to be shipped out and arrive

May 14, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your feedback, it's great to hear that you had a positive experience with Forwardvia!

Rated 5 out of 5 stars
Verified

Always always always the BEST

Always always always the BEST!
I love the FV team

May 13, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for taking the time to submit your feedback and for the lovely comments. We are thrilled to hear that we have provided such excellent service to you :)

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Rated 5 out of 5 stars

Fast service

Fast service, well packaged, great communication and great website with shipping and packing options!

May 19, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your feedback, it's great to hear that you had a positive experience with Forwardvia

Rated 5 out of 5 stars
Verified

Fast and legitimate service

Fast and legitimate service! Do it! They are great. I had my stuff sent from the UK to Massachusetts very fast. Thank you!!

May 9, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for your great feedback and lovely comments. We are very pleased that you have been satisfied with the service you have received from our team at ForwardVia.

Rated 5 out of 5 stars
Verified

Yes pretty good service and quick…

Yes pretty good service and quick responses. I can’t think of somewhere else forwarding my stuff. Thank you!

May 10, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your review, we really appreciate this and are pleased to hear that you are happy with the service and look forward to working with you again soon.

Rated 5 out of 5 stars
Verified

Serious business

Serious business, fair prices, and well-handled shipments. Highly recommended.

May 10, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your feedback, we really appreciate your comments. We look forward to offering you our shipping services again very soon.

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Rated 5 out of 5 stars
Verified

Lightning fast response and shipment

Lightning fast response and shipment. Recommended 👍🏻👍🏻👍🏻

May 10, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for taking the time to submit your feedback and for the lovely comments. We are thrilled to hear that you have felt very satisfied with the service offered to you.

Rated 1 out of 5 stars
Verified

Your website should state on the…

Your website should state on the homepage that fowardvia does not ship lithium batteries.
Got my package delivered to forwardvia only to find out that it can be shipped locally only which cost me a lot of extra money and inconvenience.

May 9, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for taking the time to review our services however, I'm sorry to hear that you are unhappy that you can't ship the item.

Lithium battery bank is not allowed for shipping internationally. Even if it is possible, it would attract a significant shipping charge due to it containing an item classified as Dangerous Goods. Dangerous goods, also known as hazardous materials, are defined as articles or substances that have the potential to pose a hazard to health, safety, property, or the environment. These goods are classified according to the nature of their danger and subject to regulations to ensure safe handling, packing, and transport

Unfortunately, it is not viable to list everything on the homepage. The list of prohibited items is on our website, including a website link on our homepage in the Help section, FAQ, support page, prohibited item page, and on our shipping calculator page, and others. Also, contact us is easily accessible on any pages on our website, where one can ask questions before they proceed to use our service or send us packages.

I hope this information helps explain it, if not feel free to contact us. Our customer service team will get back to you on the same day during our opening time.

Rated 5 out of 5 stars
Verified

Love it

Perfect quick service also take care about my stuff so trustful forwardiva many thanks

May 9, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your feedback. We are pleased that we continue to provide a great service to you.

Rated 5 out of 5 stars
Verified

Easy and fast

Service was straightforward and transparent. Would 100% come use them again!

May 9, 2025
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your feedback, it's great to hear that you had a positive experience with Forwardvia

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Rated 4 out of 5 stars

ForwardVia is great, but once it leaves them it is a different story.

Very easy to deal with and great customer service. The only time I have had issues is after the product has shipped. The updates/information from the shipping companies (Not ForwardVia) are often lacking to absolutely horrible. Delivery dates are almost always wrong and specific instructions, such as deliver at garage door, are ignored.

April 11, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for taking the time to leave your feedback. It is great to hear you are satisfied with the service we provide, and we appreciate your continued support. It is unfortunate to hear of the issues you have had with the courier service once your packages leave our facility. As you have mentioned, we do not have any control over how your package is transported and delivered once we hand it over to the courier. We do provide a range of shipping options, though, where you could try an alternative courier. Please feel free to contact our customer service team should you need any assistance with future shipments. Regards, FV Team :)

Rated 5 out of 5 stars

Could not be more satisfied!

I live in Norway and really wanted a dress that only shipped within the UK. Googled myself to death trying to find a shipping forwarding Company to ship from UK to Norway. Found ForwardVia, and thought i would give it a try. Let me tell u I was in in shock when it took them only one hour(!!!) to open and register the dress for me to pick how i wanted it shipped! And the shipped it the day after! Would give them 10 stars if possible! GOT mye dress today and so happy!

April 23, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your review and the positive feedback. It's great to hear we were able to ship you the dress you wanted, and it has arrived. We look forward to offering our service again to you soon :)

Rated 5 out of 5 stars

First Transaction

We use similar services in other countries
I was looking for it in the UK
I used your company for the first time and the transaction went very smoothly.
Thank you for your continued support.

April 18, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for your feedback, we really appreciate it. We look forward to offering you our shipping services again very soon.

Rated 5 out of 5 stars

What an INCREDIBLE service

What an INCREDIBLE service. Incredibly fast, reliable and great pricing option. THANK YOU

March 31, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Thank you for taking the time to submit your feedback and for the positive comments. We are thrilled to hear that you have felt very satisfied with the service offered to you :)

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Rated 5 out of 5 stars

Overall very satisfied!

Good communication, and a great way to order from small businesses that doesn’t ship to my country yet.

April 3, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for taking the time to leave us feedback. It's great to hear you had a positive experience using our service :)

Rated 4 out of 5 stars

My shipment has now appeare

I would like to update my previous review since my shipment has now appeared, and everything seems to be fine. Earlier, the website was a bit slow or experiencing some issues, but it is now functioning smoothly without any problems. Thank you to the support team for addressing this promptly!

March 1, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

We just checked, we do not have customers with your details and are unable to locate your account from the details you provided. We can confirm we are fully operational as usual and are receiving orders and packages for our customers. Our customers have no issue logging in to their accounts, checking their packages and ordering shipping. Feel free to contact our support if you require assistance.

Rated 1 out of 5 stars

My recent experience with ForwardVia…

My recent experience with ForwardVia was terrible. I had three packages sent to them for forwarding to Australia and after ordering and paying for the packages to be consolidated into one, I only received the contents of two. When I asked why my order (and subsequent confirmation email) of 3 packages wasn't fulfilled correctly, I was told a team member made the decision to hold one package because of the overall weight. No consultation with me!....just a secondary charge for the remaining package. If I wanted my third package I had to pay another $400. After asking for compensation for the additional costs, ironically I was also told I haven't incurred additional costs because consolidation doesn't reduce costs. Contrary to what their website promotes......"Consolidation can save you on shipping cost compare to shipping them individually"

Read their T&Cs carefully and get them to confirm your consolidation options before you pay to avoid unexpected additional costs......you won't have a choice once they have your items.

Update:
In reply to ForwardVia's response below... I have sent the order number to confirm. To say you have no record of this encounter is absurd and misleading to all that read this post. Multiple email exchanges don't seem to be enough for you to identify this situation?...maybe that's because there are too many occurrences!

January 14, 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Many thanks for taking the time to review our services and providing the information however I'm sorry to hear that you are unhappy with our service.

We just checked and can see an oversized package was released from the consolidation order for you to order shipping separately due to it being too heavy/large, which if combined can increase the risk of it getting damaged in transit due to manual handling. Also, combining it would increase the overall shipping cost compared to shipping it separately. A notification email was sent to you when it was released asking you to ship it separately.

You would have to pay the additional shipping charges regardless, which would have been significantly higher if we were to proceed to consolidate it with other packages. This is due to a much larger box is needed to accommodate the oversized package. Therefore, asking you to ship it separately not only reduces the overall shipping costs, it also reduces the risk of it getting damaged in transit.

I hope this information helps going forward and that you will consider using our services again. Feel free to get in touch with our friendly customer service if you encounter any issues using our service.

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