First Truck Parts Reviews 355

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt delivery service, often highlighting how quickly they receive their orders. Many consumers appreciate the competitive prices and consider them fair. People also value the wide selection of parts available, especially when they are hard to find elsewhere. The overall service is frequently described as helpful and supportive, with consumers mentioning positive interactions with customer service representatives. Consumers appreciate the accurate descriptions of the products and the careful packaging, which ensures the parts arrive in excellent condition. The ordering process is generally considered easy and straightforward. However, some reviewers report issues with order accuracy and shipping times, indicating that there is some variability in the order fulfillment process.

Based on these reviews

Rated 4 out of 5 stars
Verified

Small hurdle to overcome but was satisfied with the part. Had trouble getting the part shipped out because the billing address didn’t match the shipping address. Billing address is corporate Cor... See more

Rated 4 out of 5 stars
Verified

Once I got through the ordering stage with the rep it was good. She said she would check stock and call me back but never did. I had waited a couple of hours and the I called back.

Rated 5 out of 5 stars
Verified

I will definitely ask First Truck Parts again if I will need help. I finally received my module today, although pricey because of customs fee and shipping because I'm located in Europe but I'm complet... See more

Rated 5 out of 5 stars
Verified

First time customer and had a great experience. We had been waiting for a backorder part from the dealership for months, then we learned it was available here. Upon ordering the part, Customer Servic... See more

Rated 5 out of 5 stars
Verified

I ordered a part and paid for next day shipping and it didn’t even ship till late the next day and the lady I talked to said she would call be back on the status when I called and she never did they j... See more

Rated 5 out of 5 stars
Verified

The whole process of calling to make sure the part was there. The lady on the phone was real helpful and polite. I ordered the part online which was very easy. The part came in a day earlier than what... See more

Rated 5 out of 5 stars
Verified

Part was as described, packed extremely well in ample amount of bubble wrap. Arrived on time as promised. It was a fuel filter/ water separator in cast aluminum so the bubble wrap was important. Woul... See more

Rated 5 out of 5 stars
Verified

GOOD DAY ALL I FOUND YOUR WEBSITE . ORDERED MY PART . IT ARRIVED AS YOU SAID IT WOULD ANOTHER NOTE —. IT WAS PACKAGED WITH EXTRA BUBBLE WRAP FOR TRANSPORTATION PROTECTION MY UNIT IS BA... See more

Rated 5 out of 5 stars
Verified

100% positive experience. First Truck Parts had the best price for an OEM part and I mean substantially cheaper than anyone else. I was consistently updated on the status of my order. It was shipped... See more

Rated 5 out of 5 stars
Verified

I BUY PARTS ALL DAY FOR OUR SHOP SO I SEE THE GOOD AND BAD WITH VENDORS ACROSS THE BOARD. FIRST TRUCK PARTS REALLY IMPRESSED ME AT EVERY STEP OF THE ORDER PROCESS INCLUDING AN EMAIL FROM THE REP LETTI... See more

Rated 5 out of 5 stars
Verified

Had product in stock and allowed me to pick it up at their warehouse same day within a few hours. Price was half off what stealerships were charging for remans and this one was new and didn’t have cor... See more

Rated 5 out of 5 stars
Verified

First Truck Parts consistently comes through with quality product and on time (if not early) delivery. Always a pleasure to see a part listed there.

Rated 5 out of 5 stars
Verified

First Truck Parts customer support service is Amazingly helpful and supportive. I was able to speak to experts about purchasing truck parts needed on the phone. Checking out was as easy as pie.

Rated 5 out of 5 stars
Verified

Always helpful and responds quickly. Sometimes the stock is not correct on the computer so I can to double check and they are very courteous, informative, and honest. This is a good place to buy truck... See more

Rated 5 out of 5 stars
Verified

The part was exactly as described and at a great price. Shipped fast and right to my front door, was packaged well to protect the part. I'm very pleased with this purchase and will continue doing busi... See more

Rated 5 out of 5 stars
Verified

1. You had the part when no Dodge Parts had the ABS Control Module for my 2015 Dodge Journey. Most Excellent! 2. You got it to the shipper to make the overnight delivery. Most Excellent Again! 3. Th... See more

Rated 5 out of 5 stars
Verified

The ease of locating the correct part, great description, and the ability to follow the whole process to delivery at my door. Great job!

Rated 5 out of 5 stars
Verified

They had the part (Ram 1500 ABS control module) in stock that I couldn't find anywhere else. It arrived quickly and worked perfectly.

Rated 5 out of 5 stars
Verified

I ordered this product, it was fast shipping very good price. Works well on my truck, and I am very satisfied. I will recommend anyone. I order today from the state and received in the next business d... See more

Rated 5 out of 5 stars
Verified

Very good service, I called several times to make sure the order would be shipped on time. I received my parts on time and installed them on my truck and they are running great.

Rated 5 out of 5 stars
Verified

The selection of parts is great and easy to find online. Pricing was also great. Shipping is fast. Package arrive with parts well protected.

Rated 5 out of 5 stars
Verified

great tracking on parts shipped and great response on first contact.Never doubted we would get the parts ordered in a timely fashion. will do business again when need arises.

Rated 5 out of 5 stars
Verified

You did what you say you were going to do in Trucking that matters when they come to parts.

Rated 5 out of 5 stars
Verified

No problem at all, everything went very well. Transaction and delivery was very smooth. Part fits perfectly.

Rated 5 out of 5 stars
Verified

I got the part l needed l received it in a couple of days after ordering it the cost was a great price l was able to get email response if l had any questions. If l need parts again l would order from... See more

Rated 5 out of 5 stars
Verified

Called in and ask if a part was available and it was. Put the order in online needing that part next day and at the time it was past 2:30pm so I didn't think it would it here on time.. It came next da... See more

Rated 5 out of 5 stars
Verified

AAA+ seller, 5 stars+++, instant shipping, highly recommend, Thanks, Rick... Really needed the part for my dozer that was broke down.. Shipped same day.. None better....

Rated 5 out of 5 stars
Verified

The part was what they said it would be, it was in pristine condition, and delivery time was just as described.

Rated 5 out of 5 stars
Verified

Product accurately described, shipped to me fast, a fair price. A great experience all around.

Rated 5 out of 5 stars
Verified

Called and got an in person rep. She could answer my question quickly. Ordering was a breeze.

Rated 5 out of 5 stars
Verified

Thanks to you fast shipping and quality parts, you put me back on the road in no time at all! Unit was installed and really made my day. Thanks and keep up the great service. Mike K Wichita Ks

Rated 5 out of 5 stars
Verified

Great Service! Super fast shipping! Had exactly what we needed!

Rated 5 out of 5 stars
Verified

Correct part shipped and very fast service. The lady working the order desk was very helpful.

Rated 3 out of 5 stars
Verified

Had a lot of problems in the past, like the products and the price, but never get when they promise it. We'll see this time, thank you.

Rated 5 out of 5 stars
Verified

They had my part available when no one else did. They even allowed me to pick it up . Smooth transaction!!

Rated 5 out of 5 stars
Verified

You had a part no one else had, national backorder. I found your site and paid for it and got it even before We needed it. Great job.

Rated 4 out of 5 stars
Verified

Got the part out quickly have not installed yet but part appears to be carect

Rated 4 out of 5 stars
Verified

Got the part out quickly have not installed yet but part appears to be carect

Rated 4 out of 5 stars
Verified

Yes, it was the correct part and received it quite quickly form SC to Edmonton AB. Canada. Thanks.

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Company details

  1. #5 of 6 best companies in Truck Accessories Store
  2. #38 of 73 best companies in Auto Parts Store

Written by the company

Truck parts seller for Mack, Volvo, Kenworth, Freightliner, International, Peterbilt, Cummins, Dodge, Caterpillar etc.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

355 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars
Verified

Always helpful and responds quickly

Always helpful and responds quickly. Sometimes the stock is not correct on the computer so I can to double check and they are very courteous, informative, and honest. This is a good place to buy truck parts.

March 31, 2025
Rated 4 out of 5 stars
Verified

Wait...

Once I got through the ordering stage with the rep it was good. She said she would check stock and call me back but never did. I had waited a couple of hours and the I called back.

March 5, 2025
Rated 5 out of 5 stars
Verified

Called in and ask if a part was…

Called in and ask if a part was available and it was. Put the order in online needing that part next day and at the time it was past 2:30pm so I didn't think it would it here on time.. It came next day arrived around 10:30am. I was impressed!

February 25, 2025
Rated 1 out of 5 stars
Verified

Detroit Reman CPC4 Defective Junk

My CPC was stolen. I ordered this one from First Truck Parts because it required no core charge. I paid an additional $88 for overnight shipping. I began to get all kinds of dashboard lights for fuel, DEF, transmission and engine block. Semi would not start. I went back to the mechanic that programmed the CPC and he showed the DEF fuel code active, so I went back to shop that handles my DEF system and they ran diagnostic, which showed CPC hardware failure and many missing message failure codes for CPC. I went back to the mechanic that programmed the CPC with this printout and he ran his own diagnostic again that showed CPC hardware failure and many missing message failure codes. He then offered to reprogram for free and as I drove out of his shop more dash codes and semi went down to 5 miles per hour. I turned it off for ten minutes and turned it back on and was able to drive back into his shop. He then replaced the CPC I purchased from First Truck Parts with one he had and programmed it for my semi then asked me to test drive it. I drove it around and no problems, so the CPC from First Truck Parts was the problem. I contacted First Truck Parts and they wanted me to ship it back to them to do their own testing and if they determined there was nothing wrong with it they wanted me to pay for shipping and testing. I said you can refund me once I drop it off for return shipping or give me a local Freightliner dealer to bring it to for exchange. They refused. I decided to not waste anymore time or money with this seller. I used First Truck Parts junk CPC as a core charge at my local Freightliner dealer and bought a replacement CPC from them instead. In my experience it is not worth dealing with First Truck Parts and their questionable product they are selling as NEW Freightliner OEM. The one I bought from Freightliner looked nothing like the First Truck Parts CPC with security stickers and security plastic on it. The new one I purchased from Freightliner works fine. I had to pay for programming twice. I lost revenue from downtime and paid an additional $400 in programming from trying out First Truck Parts. I will never use this seller again. I recommend to anyone reading this review to just pay full price at the Freightliner dealership for a CPC.

February 5, 2025

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