PH

Patrick Hughes

United States

Reviews

Review of First Truck Parts

Review of Game Nerdz

Rated 3 out of 5 stars

Very slow to ship, no online support form/email.

Took over a week and a phone call to finally get my order shipped. Surprised there is no option to email or chat and only option is to call. When I called support, rep was helpful but only offered that they were behind because of a recent sale. Glad to hear you received a ton of orders but this should not bottleneck delivery times and a full week before the item is placed in the mail created a bad experience on my first order and eroded confidence to do business again.

March 13, 2025

Reply from Game Nerdz

Thank you for your feedback regarding your recent experience with us and we're very sorry for any disappointment. While normal processing times can range between 2-4 business days on average, we did unfortunately experience shipping delays as the result of our Nerdz Day sale. This is not a normal occurrence and we're very sorry your order was affected. As for communication, we do have a contact form directly on the site, which is located in the Information Tab under "Contact Us". Customers can also reply to any of our emails or email directly to Support@gamenerz.com.