FirstAid4Sport Reviews 10,661

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting its speed and efficiency. Consumers are also very satisfied with the quality and effectiveness of the products, which meet their needs and expectations. People appreciate the comprehensive selection available and the reasonable pricing. Furthermore, reviewers express satisfaction with the overall service provided by the business. Consumers find the ordering process straightforward and appreciate the responsive and helpful customer service team. The company is commended for promptly resolving issues and offering easy returns, ensuring a smooth and positive shopping experience.

Based on these reviews

Rated 5 out of 5 stars
Invited

Product I wanted at a good price. A good shopping experience and free delivery. Firstaid4Sport had the supports what I wanted and had all the product info relating to products I bought in an easier to... See more

Company replied

Rated 5 out of 5 stars
Invited

Very impressed! I selected the Standard Delivery, rather than the Next Day delivery and it still came the next day! Was kept updated throughout the process with order confirmation, invoice and trackin... See more

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Rated 5 out of 5 stars
Invited

I emailed and asked if they could podt it to go through the letter box. The lady was very helpful and rung or messaged the depot and they followed her instructions. Very quick and efficient service.

Company replied

Rated 5 out of 5 stars
Invited

The product is amazing, I would never have survived my full knee replacement without it. Also we had an issue with the lid, I called customer service and incredibly a new lid, no charge arrived next... See more

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Rated 4 out of 5 stars
Invited

Free shipping, quick customer service response and great product does exactly what i need it to. Unfortunately the free return policy is quite confusing and post offices seem confused by returns witho... See more

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Rated 5 out of 5 stars

Fell off the bottom stair at home and tore my ankle ligaments and suffered an Avulsion Fracture. Local A&E fitted me with a support boot which was pretty uncomfortable. I spoke to a local soft tissue... See more

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Rated 5 out of 5 stars
Invited

Product recommended by a friend….. and utterly satisfied with its performance, following the first of two full-knee replacements. Delighted with the pain-reduction and comfort outcomes when used for t... See more

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Rated 5 out of 5 stars
Invited

Great product and super speedy delivery! Perfect for swollen ankles due to arthritis. Already have the Knee Cyro Cuff which is amazing especially after knee replacement surgery. Highly recommende... See more

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Rated 5 out of 5 stars
Invited

Have used FirstAid4Sport for several years. Recently I had a small issue with a recent order but it was resolved very quickly with no fuss at all. Excellent customer service all round!

Company replied

Rated 5 out of 5 stars
Invited

I have an unstable ankle joint and following some online research I decided to order an ankle brace from FirstAid4sport. The ordering process was easy and delivery was really quick. The brace really... See more

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Rated 5 out of 5 stars
Invited

Easy website to manage Fast and friendly delivery Product works perfectly as described

Company replied

Rated 5 out of 5 stars
Invited

Had an original part from an order that wasn't working properly. Called customer support and was sent a replacement the same day, free of charge. Arrived next day. First class customer support and wou... See more

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Rated 3 out of 5 stars
Invited

As I write this I am confined to bed much against my better judgement having had a knee replacement Tuesday of this week. The Aircast is working well and yes I would recommend this to others. Ho... See more

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Rated 5 out of 5 stars
Invited

It was necessary for me to speak to customer service, not because they had done anything wrong. In the famous lines of a couple breaking up - it was all me!! I had meant to order tape in beige wanting... See more

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Rated 5 out of 5 stars
Invited

Good products at a fair price delivered promptly . Good customer service on the telephone as well.

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Rated 5 out of 5 stars
Invited

Part of the order was inadvertently missing - on calling to query issue was acknowledged immediately and sincere apologies proffered with promise to rectify by next day delivery. Which was exactly wha... See more

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Rated 5 out of 5 stars
Invited

Support bandage is great, I was actually pain free the next day (1st time in 6 weeks) Can’t fault the company’s service, website says lead time 10-15days, delivery was on my doorstep before I got h... See more

Company replied

Rated 5 out of 5 stars
Invited

I've found Firstaid for sport to always have the lowest prices for the most effective supports I can ever find. On the one occasion I ordered a wrong product, I contacted and a return was straigh... See more

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Rated 5 out of 5 stars
Invited

I buy from here regularly. I buy tape and other items. Never had issues. Always fast delivery and the 1 time I had to contact customer service it was swiftly dealt with Highly recommend

Company replied

Rated 5 out of 5 stars
Invited

Absolutely brilliant to prevent blisters and sore feet and masks bunion pain for a good while too, highly recommended. Thank you for a quick delivery and a brilliant product at a great price.

Company replied

Rated 5 out of 5 stars
Invited

I found the website easy to navigate and the purchase went smoothly. The range of items is extensive and of a high quality. My order was delivered within 24 hours and came very well packed. The wrist... See more

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Rated 5 out of 5 stars
Invited

We bought the A60 ankle brace for my son after two bad sprains. It provides exactly the extra support he needs for basketball. I found the website easy to use and informative. I should say that I trie... See more

Company replied

Rated 5 out of 5 stars
Invited

Purchased ankle cryo cuff and gravity cooler unit. When there was an issue with the courier not delivering as expected, I called up and arrangements were made to have another sent out the next day. Ex... See more

Company replied

Rated 4 out of 5 stars
Invited

The box arrived quite badly damaged and torn. Fortunately the contents were not impacted although with single use cold packs included we will not be able to confirm they are OK until actual use.

Company replied

Rated 5 out of 5 stars
Invited

Big thank you to the team at firstaid4sport. First off I received my aircast IC the very next day after ordering, I did have problems with the unit not compressing the leg but calling them up the post... See more

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Rated 5 out of 5 stars
Invited

I ordered a replace foil lid the cryo cuff system. It arrived when I thought it would and I received adequate notification from the company. It’s good to know you can buy the various spare parts f... See more

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Rated 5 out of 5 stars
Invited

I was recommended this product by a friend. My son had a terrible knee injury, we reviewed and purchased the aircast immediately, it arrived within 48hrs. It has been a real success for our son, it... See more

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Rated 5 out of 5 stars

Customer services are excellent. Answered all product questions on size and fit very efficiently and the received items arrived safely and very quickly. Very impressed.

Company replied

Rated 5 out of 5 stars
Invited

We needed to restock our cricket team's first aid kit for the new season. Firstaid4sport provided a rapid, responsive, cost-effective and flexible service, quickly resolving our questions.

Company replied

Rated 4 out of 5 stars
Invited

Service was very quick and trouble free. My only niggle with the wrist suport is the hole through which a thumb is placed. I do feel this could be a little smaller as it stretches thus reducing the... See more

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Rated 5 out of 5 stars
Invited

Have used FirstAid4Sport equipment for rugby and now use their zinc oxide tape for juijitsu to tape my fingers. It's affordable, good quality and work for my intended use. As I get older I need tapin... See more

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Rated 5 out of 5 stars
Invited

Easy to order. A mistake on MY part was rapidly remedied by the customer service team ... correct items shipped out and simple return procedure. Really couldn't ask for better

Company replied

Rated 5 out of 5 stars
Invited

Delivered following day. This is my 3rd Aircast. First one from hospital in 2019, second in 2022 and now my third. Worn every day under work boots. Great support for my ankle. No reason to change.

Company replied

Rated 5 out of 5 stars
Invited

Found what I wanted easily on the site. Arrived very quickly well packaged. Good communication. Would definitely use again.

Company replied

Rated 5 out of 5 stars
Invited

Product delivered quickly and does exactly as promised. Been a great asset in my recovery from a total knee replacement

Company replied

Rated 5 out of 5 stars
Invited

Delivered on time and well packaged, can’t say more than that as it was just bandages I just want to add that the service is exemplary, a good price and a wide range of products for all your needs.... See more

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Rated 5 out of 5 stars
Invited

The ordering was simple and the size and design is perfect for my wife’s elbow injury. It’s quite expensive but you get what you pay for.

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Rated 4 out of 5 stars
Invited

Product was delivered on time, but unfortunately did not help my particular ankle problems. Product about to be returned.

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Rated 5 out of 5 stars
Invited

Speedy delivery, great customer service. My item stopped working, new part sent and received next day. Excellent.

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Rated 5 out of 5 stars
Invited

Easy navigation. Effective checkout and delivered as stated. What’s not to like?

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Rated 5 out of 5 stars
Invited

Prompt postage, all items in stock and as advertised

Company replied

Rated 4 out of 5 stars
Verified

Delivery There was a 24 hour delay in the original delivery time, but didn't cause us too many problems. dpd delivery was accurate in delivery estimate, in fact too precise. We paid for a delivery ti... See more

Rated 4 out of 5 stars
Verified

Ordering item easy & delivery was quick. Unfortunately had to return the Large knee support for the XL which came back in good time. The item is of good quality and although I could have done with... See more

Rated 4 out of 5 stars
Verified

I was generally happy with my order but I think the sizes for the finger and thumb splints are misleading. According to the measurements given, a size 5 should have fitted perfectly however I couldn’... See more

Company replied

Rated 4 out of 5 stars
Verified

I had ordered the back belt in August but it was out of stock and told they were expecting another delivery end of September. When I followed up they said that this had been delayed further and were e... See more

Rated 4 out of 5 stars
Verified

To be honest I used it as tit tape underneath a ball dress. I had been struggling with standard double sided lingerie tape and it wasn’t sticky enough to stay on skin so I thought I would try tape int... See more

Rated 4 out of 5 stars
Verified

The product was good value and easy to put together. Only issue was with delivery and DPD who are normally the best. Despite requesting delivery to a safe place it was left outside In the rain. Box wa... See more

Rated 4 out of 5 stars
Verified

Easy to navigate website & found what I was looking for instantly. Postage was a little expensive, but then postage is now a days and on the plus side I received the item within just a day or two so c... See more

Company replied

Rated 5 out of 5 stars
Invited

Excellent service from First Aid for Sport. I’ve ordered from them a couple of times now and everything always goes smoothly. This is my favourite shopping experience when I just see what I want, orde... See more

Company replied

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Company details

  1. Medical Supply Store
  2. First Aid Station
  3. Hospital Equipment and Supplies Store
  4. Physiotherapy Equipment Supplier
  5. Rugby Store

About FirstAid4Sport

Written by the company

At FirstAid4Sport we pride ourselves on our extensive range of products for the prevention and treatment of sports injuries and sports first aid. We are specialists in sports taping, strapping, supports, and braces to help you recover from injuries faster, and prevent them from happening in the first place. Order our best-selling products below:
Shop First Aid
Shop Tape
Shop Supports & Braces

About FirstAid4Sport

Written by the company

Free delivery on orders over £65
Firstaid4sport manufacturers Sports First Aid Kits, Sports Taping and Strapping along with Supports and Braces to treat or prevent sports injuries.
We have long-standing relationships with our customers & only offer 5-star service!

Special rates for clubs and teams

Exclusive Club Account!

Exclusive Club Account!
If you are part of a team or a member of a sports club, set up a club account with us for special discounted rates and a dedicated account manager.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited
FirstAid4Sport logo

Reply from FirstAid4Sport

We’re so pleased you had a great experience. Thank you for sharing your feedback!

Kind Regards,
Firstaid4sport Customer Service Team

Rated 5 out of 5 stars
Invited

Really good cold compression keeps cool…

Really good cold compression keeps cool all day. Really good for me as I have had a TKR
Pump keeps circulating and a light pressure.
Brilliant
Wish I had known about this product sooner

October 9, 2025
FirstAid4Sport logo

Reply from FirstAid4Sport

Thank you so much for your wonderful review, Steven! We’re delighted to hear that the cold compression has been so effective and helpful for your recovery after your TKR. It’s great to know the product is keeping cool all day and providing the comfort and support you need. We really appreciate your kind words and are so pleased you’re happy with your purchase. Wishing you all the best with your continued recovery!

Kind Regards,
Firstaid4sport Customer Service Team

Rated 5 out of 5 stars
Invited

Excellent and efficient service

Order on a Tuesday and had it on my doorstep less than 24 hours later. Brilliant service!!!

October 6, 2025
FirstAid4Sport logo

Reply from FirstAid4Sport

We’re delighted you’re happy with our service. Thank you for taking the time to leave such a positive review!

Kind Regards,
Firstaid4sport Customer Service Team

Rated 5 out of 5 stars
Invited

Great kit delivered in good time

Great kit delivered in good time. Very pleased.

October 9, 2025
FirstAid4Sport logo

Reply from FirstAid4Sport

Fantastic to hear, Amanda! Thank you for taking the time to review us. We hope to see you again.

Kind Regards,
Firstaid4sport Customer Service Team

Rated 5 out of 5 stars
Invited

Impressive service

Prompt service, very important information

October 8, 2025
FirstAid4Sport logo

Reply from FirstAid4Sport

We’re delighted you’re happy with our service, Liz. Thank you for taking the time to leave such a positive review!

Kind Regards,
Firstaid4sport Customer Service Team

Rated 5 out of 5 stars
Invited

Great customer service

Great customer service.
Helpful, caring people, who listen and reply to customer queries. Lauren helped me a lot to arrange another delivery of a product I really needed, I truly appreciate it.

October 10, 2025
FirstAid4Sport logo

Reply from FirstAid4Sport

Thank you so much for your kind review, Lucja! We’re delighted to hear that you had such a positive experience with our customer service team. It’s wonderful to know that Lauren was able to assist you and ensure you received your product when you needed it. We truly appreciate your feedback and look forward to helping you again in the future.

Rated 5 out of 5 stars
Invited

Great service

My order was dealt with promptly and delivered really quickly, much appreciated, thank you.

October 7, 2025
FirstAid4Sport logo

Reply from FirstAid4Sport

Thank you for the fantastic review, Maggie! It’s always great to hear from happy customers.

Kind Regards,
Firstaid4sport Customer Service Team

Rated 5 out of 5 stars
Invited

Excellent service and products

Excellent , prompt service. Good quality, reasonably priced products for our sport requirements.

October 6, 2025
FirstAid4Sport logo

Reply from FirstAid4Sport

Wow, thank you for the glowing review! We’re delighted that you’re satisfied with our service, and we look forward to seeing you again soon.

Kind Regards,
Firstaid4sport Customer Service Team

Rated 5 out of 5 stars
Invited

Will use this company again

Easy to find items on the website, easy ordering, swift arrival of order

October 6, 2025
FirstAid4Sport logo

Reply from FirstAid4Sport

Thank you so much for your 5-star review, Johanna! We're thrilled to hear you had a great experience.

Kind Regards,
Firstaid4sport Customer Service Team

Rated 5 out of 5 stars
Invited

Easy to navigate & buy

October 2, 2025
FirstAid4Sport logo

Reply from FirstAid4Sport

Thank you for your feedback! We're so pleased to hear you’re satisfied. We look forward to serving you again!

Kind Regards,
Firstaid4sport Customer Service Team

Rated 5 out of 5 stars
Invited

Fantastic product

October 3, 2025
FirstAid4Sport logo

Reply from FirstAid4Sport

We’re delighted the quality impressed you - thank you for your support, Bradley. We hope to see you again soon.

Kind regards,
Firstaid4sport Customer Service Team

Rated 5 out of 5 stars
Invited

Super quick delivery

October 1, 2025
FirstAid4Sport logo

Reply from FirstAid4Sport

Your feedback on our delivery speed means a lot - thank you, Billy. We hope to see you again soon.

Kind regards,
Firstaid4sport Customer Service Team

Rated 5 out of 5 stars
Invited

Good products at a fair price delivered…

Good products at a fair price delivered promptly .
Good customer service on the telephone as well.

September 30, 2025
FirstAid4Sport logo

Reply from FirstAid4Sport

Thanks a million for your review — we really appreciate your support, Nick, and are thrilled to hear you had a great experience.

Kind regards,
Firstaid4sport Customer Service Team

Rated 5 out of 5 stars
Invited

Prompt postage

Prompt postage, all items in stock and as advertised

September 29, 2025
FirstAid4Sport logo

Reply from FirstAid4Sport

Reliable delivery is key - we’re glad you noticed, Jane. We can't wait to serve you again soon.

Kind regards,
Firstaid4sport Customer Service Team

Rated 5 out of 5 stars
Invited
FirstAid4Sport logo

Reply from FirstAid4Sport

Happy to hear your order landed on time and stress-free — cheers! We hope to see you again soon.

Kind regards,
Firstaid4sport Customer Service Team

Rated 5 out of 5 stars
Invited

Easy website to manage

Easy website to manage
Fast and friendly delivery
Product works perfectly as described

September 29, 2025
FirstAid4Sport logo

Reply from FirstAid4Sport

Awesome to hear you had a great experience - thanks for letting us know, Paul. We hope to see you again soon.

Kind regards,
Firstaid4sport Customer Service Team

Rated 5 out of 5 stars
Invited

Rapid and efficient service and website

Rapid and efficient service and website

September 29, 2025
FirstAid4Sport logo

Reply from FirstAid4Sport

Thanks for pointing out our efficiency – it means a lot, Suzie. We hope to see you again soon.

Kind regards,
Firstaid4sport Customer Service Team

Rated 1 out of 5 stars

Appalling delivery service

Delivery service is appalling and wasteful packaging. I was due to get my delivery today, I was sent the delivery slot at 9am & by 11.30 it was changed to delayed & delivery next working day. This is the fourth time my delivery has been delayed since September.
The free tiny first aid kit that came with my order was dispatched in a box over 20 times the size of the kit & stuffed with packaging materials - utterly wasteful.

October 3, 2025
Unprompted review
FirstAid4Sport logo

Reply from FirstAid4Sport

Thank you for this review. We are very sorry to hear that you had this experience with your delivery. We always aim to provide a swift and efficient service, so it's disappointing to hear that the courier service affected this.

We will certainly raise the packing issue with our Pick & Pack team in the warehouse, as we want to always want to be as environmentally responsible as possible.

In order for us to investigate these issues deeper, we will need to locate your account and order, but unfortunately, your name & email are not recorded on Trustpilot. Therefore, please either contact our sales team on 0808 169 9985 or via email on sales@firstaid4sport.co.uk, or send us your details via Trustpilot, and we will be able to reach out and look to investigate and reach a resolution for your concerns.

We will await further contact from you. Thank you for notifying us of this.

Kind regards,
Firstaid4sport Customer Service Team

Rated 5 out of 5 stars
Invited

Great product

Great product, efficient service.

September 25, 2025
FirstAid4Sport logo

Reply from FirstAid4Sport

Super news! Thrilled you found the process simple and efficient – thank you, Geoff. We hope to see you again soon.

Kind regards,
Firstaid4sport Customer Service Team

Rated 5 out of 5 stars
Invited

quick simple effective

September 24, 2025
FirstAid4Sport logo

Reply from FirstAid4Sport

Your review made our day – thanks again for taking the time to leave us this great review, Mike. We hope to see you again soon.

Kind regards,
Firstaid4sport Customer Service Team

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