Jennifer Shaw

United Kingdom

Reviews

Review of Figured'Art


Rated 3 out of 5 stars

Does not come with enough paint

The kit does not come with enough paint - I ran out of 2 colours before I was even halfway through. To order new paint, you have to jump through hoops with an AI email (taking photos of the canvas, then a follow-up email asking for reference numbers etc) AFTER payment is already taken, which added a week. Then another 3 weeks to deliver. Then the colours don't even fully match. It doesnt necessarily matter because I'm not going to display it but the principle annoys me. You can't leave reviews on the website so I'm leaving one here!

August 12, 2025
Unprompted review

Reply from Figured'Art

Dear Jennifer,

We couldn’t find a record of the original painting under your name, since it had been gifted to you. That’s why when you ordered the extra paint kit, we asked for details like photos of the canvas or the lot number — this was the only way for us to identify the correct SKU and reproduce the matching colors from our overseas workshop.

We’re sorry this process felt so complicated and time-consuming. Matching paint sets can be challenging because slight differences can occur between production batches. In your case we regret that the replacement paints were not up to your expectations.

With thousands of kits shipped every day, paint issues are rare, but when they do happen, it matters to us that customers feel supported. We’ve already reached out to you by email with a goodwill offer, and we sincerely hope you’ll consider trying a full kit directly from us in the future so we can deliver the experience you deserve.

Sincerely,
Figured'Art Customer Care Team