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Chase offer a lot of benefits but unfortunately the Chase app is horrendous. I tried making a purchase online five times today and I was unable to confirm the payment in the app. I then remembered this can be due to the fact the app needs updating and after doing this, the payment went through fine.

A message for Chase: Given you regularly update your app, which makes the previous version problematic, how about sending users a message in the app to let us know there's a new update available. That way, we can update to the latest version and avoid running into these issues.

I was registered with the Elms Surgery GP practice in Watford for around one year and it was extremely bad. The GP I dealt with was both unprofessional and unreliable, and I would not recommend this practice.

You may have seen that Royal Mail has been fined £10.5 million by Ofcom for failing to meet delivery targets for first and second class mail in the 2023/24 financial year. This is the second fine in as many years for failing to meet these targets, with a previous penalty of £5.6 million imposed for the 2022/23 financial year.

It perhaps should come as no surprise that, after waiting in all day for a delivery and leaving the front door open with a note for them to come in, I received a text saying they were unable to deliver my parcel. Can't figure out how British industry has reached this level of ineptitude.

Additionally, by the lack of response to concerns raised here on its Trustpilot page, it would seem Royal Mail has little regard for its customers. Keep bringing on those fines Ofcom!

Excellent delivery today!

Makes up for the last time when the driver refused to unpack my fridge, even though I'd paid extra for this service.

Could it be things are improving at ArrowXL?

Recently took out an insurance policy for my Hoover fridge and was impressed by the agent I dealt with. At less than £5 per month, the policy seems great value.

N.B. Although I'm happy with the customer service provided by D&G, I've knocked a star off due to them paying a subscription to Trustpilot for extra features. I believe paying review platforms to help you achieve a higher rating is inappropriate.

You may remember a while back eBay announced it would no longer be charging selling fees. Well, I prepared a listing for a sweater yesterday – with an auction starting price of £49.75 and a ‘buy now’ price of £149.75 – and when previewing, I noticed the auction/buy now prices had increased to £52.46 and £156.46 respectively.

After some investigation, I discovered this was due to eBay now adding on a 'buyer protection fee' to every private sale. This fee is calculated as a flat fee of up to £0.75 per item, plus a percentage of the item price. (The percentage varies based on the price: 4% for the first £300, and 2% for any portion of the item price between £300 and £4,000.)

I feel eBay is being deceptive here and bringing fees in through the back door. It may not be called a 'selling' fee but it still affects the seller. For example, to sell my sweater at the price I’d like to charge, I now have to reduce the sale price to account for the ‘buyer protection fee’. If I don't reduce my price, the item price may be cheaper on other platforms, such as Amazon.

Additionally, due to eBay adding the 'buyer protection fee' onto the price you choose to sell at, it's now unnecessarily complicated to work out the pricing of an item to make it a tidy amount – such as £49.99.

I’m not clear why eBay needs to charge a ‘buyer protection fee', as post with tracking is already insured.

Personally, I cancelled this eBay listing and am now selling my sweater on Facebook Marketplace – which is a lot less hassle! I suspect I’m not the only seller who will be moving to alternative platforms.

Just went to GoDaddy's homepage and couldn't find anywhere to log into my account. It seems GoDaddy has become so obsessed with promoting AI, it's overlooked the fact customers need to log in.

So, I decided to look at alternative providers and discovered Cloudfare, which is considerably cheaper for domain purchases. It also doesn't hike the domain price at renewal - which is common practice with GoDaddy.

Cloudfare doesn't have a great Trustpilot rating but given GoDaddy pays a subscription to Trustpilot to help boost its rating - I consider its score to be meaningless anyway.

In 2021, the legal team at Which? provided me with incorrect advice regarding a tenancy matter. They refused to accept this – even when Shelter (the housing charity) provided evidence they’d been wrong. This experience demonstrated to me that Which? is no different from the BBC or Post Office and will willingly cover up errors to protect its brand.

I recently came across a Trustpilot review from a former Which? employee (who’d worked for the organisation for a few years), and they confirmed many of the issues I’d experienced – including how Which? isn’t honest with its customers when it makes errors.

It was really brave of this person who’d worked for Which? to become a whistleblower and share their truth but the review has now been taken down by Trustpilot – cause Which? flagged it as containing harmful or illegal content.

The reviewer didn’t name any individuals and I find it hard to believe the review was illegal. Harmful… yes… to the reputation of Which? but surely that’s not grounds for it to be taken down. I sincerely hope Trustpilot doesn't kowtow to Which? and reinstates this review on its platform.

Yet another parcel lost by Evri! How does this company manage to perform consistently badly when DPD are able to provide a decent courier service? I'm no longer going to do business with companies that use Evri for deliveries.

And don't be fooled by Evri's high Trustpilot rating. Like many other companies, they pay Trustpilot for 'extra services' which helps them to achieve a high score. You can see this by clicking on 'How this company uses Trustpilot' on the Evri Trustpilot page.

Trading 212 used to be a good company but they've now gone security crazy and I regularly can't access my account as a result. They use video face recognition which doesn't work properly and I'm left unable to access my account without going through a lengthy process of uploading pics of my driving licence and further face recognition.

Their customer service is dreadful and when I explained the issue, they told me I have to use face recognition and ignore the fact it's not working. I've finally had enough and have moved my ISA to another company.

I just called ALA insurance, regarding their excess cover for car insurance, and I was extremely impressed. The agent I spoke to (called Meghan) was super-friendly and super-helpful - and you can't ask for more than that. Obviously, I'm hoping I never need to make use of my policy, but if I do, I defo want someone like Meghan dealing with my claim.

Good service. Informed me of delivery window and driver was polite. Knocked a star off due to early delivery time of 7am: I don't think any residential deliveries should be before 8am.

After recently taking my car to Aylesbury Honda for a service and MOT, I have serious concerns about this dealership.

Everything seemed fine the morning I took my car in and they even offered to retrieve my radio code free of charge, which I felt was a nice touch. Mid-afternoon I received a call from their service department who informed me one of my brake callipers needed replacing – at a cost of around £800 – and they stressed this work needed to be carried out to get the vehicle through the MOT.

As my brakes had been changed the previous year by a different Honda dealership, I found it strange the work was required and told them not go ahead with the work or MOT. Within an hour, they called back and informed me they may be able to fix the calliper, rather than replace it, and get it through the MOT at a cost of £132. The fact they’d only offered me this lower cost option of a fix when I chose not to go ahead with the more expensive replacement, raised a red flag and I declined their offer.

Someone recommended an alternative MOT test centre, so I took my vehicle there and informed them a Honda dealership had advised the car wouldn’t get through an MOT without work carried out on one of the callipers. They put the car on a ramp, inspected it and advised me there was nothing wrong with the calliper. My vehicle passed the MOT without issue.

I then contacted Aylesbury Honda to ask why they’d tried charging me close to £800 for work that wasn’t required. They acknowledged the work hadn’t been required to pass the MOT and claimed the error was due to miscommunication between the service team and technician.

Although the service manager initially seemed genuinely concerned about what had happened, I sensed his concern quickly waned and I don’t feel the situation was well handled overall. While he assured me that new measures have been put in place to stop this happening again, he didn’t make any sort of goodwill gesture for the errors they’d made.

Aylesbury Honda are still claiming the calliper needs repairing but given the false claims they've already made, I’m inclined to believe the other MOT test centre – who advised me no repair is required.

It transpires, Aylesbury Honda could have processed my service and MOT on the same day and gained a happy and long-term customer. Instead, their incompetence caused me considerable inconvenience and could have cost me close to £800 for a replacement calliper I didn’t need.

If this dealership informs you any major work is required on your vehicle, I’d strongly recommend getting a second opinion.

After purchasing a Karlxtom table-top dishwasher on Amazon, I needed some advise re plumbing it in. The company responded promptly to my emails and provided clear and concise answers to my questions.

It's hard to know what sort of customer service you'll get when buying an unknown brand on Amazon, but these guys have seriously impressed me. I highly recommend this company.

I recently wrote a great review about DPD but it seems I spoke too soon.

One of my DPD parcels just went missing and I contacted their customer services. The guy was very helpful and said he'd find out what was going on and email me with an update later the same day.

He did email me but just to say he wasn't able to get through to the team he needed to speak to and I should call their customer services the next day and speak to someone else about my parcel.

Why I am expected to call back and go through the whole thing with someone else. If he was unable to sort it, he should keep looking into it until he does. Or, if he won't be there, he should hand it over to a colleague to deal with.

It's poor customer service and I'm not impressed.

I purchased a coverless duvet from these guys and it was faulty. At first, they seemed to be really helpful and offered to replace or refund the item but the process of actually doing that has been both farcical and frustrating.

In the middle of discussing my options with them, they sent a replacement product – despite me asking them not to. As I'd decided I wanted a refund, I then had to send this back… well, at least, try to send it back.

They gave me an order number to book an online return using their portal but that didn’t work. So, I emailed to let them know and ask what I could do. After not hearing anything for three days, I contacted them to ask what was happening, and it was apparent they hadn’t read my email.

Rather than responding to the issues I’d raised re processing my return, they were telling me they hadn’t received my return and were asking for my tracking number. Honestly, I suspect Manuel from Fawlty Towers could have done a better job.

I certainly won’t be using this company again and if they can’t get their act together with the return/refund, I will have to arrange a chargeback through my bank.

I'd say calling themselves ‘The FINE Bedding Company’ is something of a misnomer.

N.B. Don't pay too much attention to this company's high rating. You can see on their profile that they pay Trustpilot for 'extra features' – a subscription service which virtually guarantees companies a great rating.

Really impressed by this company. Spoke to someone called Stuart who was extremely knowledgeable and helpful and took time to explain the different products. Would definitely recommend.

I used to think Trustpilot was such a great concept but I now have concerns about their lack of transparency.

This change of view came about after a couple of recent events:

The first of these was when I informed Trustpilot that 'Which? Legal' had changed its Trustpilot page name to 'Legal Advice Services'. Dropping the 'Which?' branding from the page title makes it virtually impossible for people to find this company on Trustpilot and leave/read reviews.

With a Trustpilot score of 1.8 and a poor rating, it's perhaps unsurprising Which? Legal would rather people didn't find their page, but Trustpilot have shown no interest in this matter. So, if you want to hide your Trustpilot page, it seems to be as simple as changing your page name.

Secondly, I recently discovered that companies pay Trustpilot thousands of pounds a year to gain support from the platform – which inevitably results in a high rating. Take, for example, the firm ArrowXL. Out of more than 800 Google reviews (where they're listed as ArrowXL Enfield), the company has achieved a score of 1.8 out of 5. On Trustpilot, where they're paying a fee, the same company scores 4.8 out of 5 and is rated as excellent.

While I appreciate Trustpilot should be able to generate an income, it seems there’s a conflict of interest when companies are paying them thousands of pounds to achieve a great rating. In my opinion, it makes a mockery of the Trustpilot platform.

Interestingly, that song from the early 60s involved someone called Laura and a car, but it didn’t end well – unlike my experience with Laura at Halfords in Watford. I’m 99% sure the person who served me was called Laura. If not, this will all be rather embarrassing.

So, I was in Halfords looking for a replacement wiper blade. Laura, who was serving me, entered my reg number into the Halfords computer and no options were coming up for my vehicle. Now, you can imagine what most shop assistants would have said at this point: ‘Sorry, the computer says no, we don’t have one.’

This is where Laura excelled. She did a Google search on her phone to see what type of wiper I needed and then worked out that, although no suitable wipers were picked up by the computer, they had one that would fit. Shortly after this, she fitted it to the car and I drove away happy and content! 😊

Customer service at its best and Halfords earned money they wouldn’t otherwise have got. Well done Halfords and well done Laura!

Message for Halfords: Might be good if you update your computers to include Honda CRZ wipers.

How is it that some companies get it SO right when others just don't get it?

Whenever I place an order and learn it will be a DPD delivery, it brings a smile to my face :)

Love how you provide time slots and your online process for changing info is so user-friendly.

Well done DPD!