Castle Water Reviews 25,873

I needed help setting up a direct debit for our payments for convenience purposes. I had already rung once before and had encountered difficulties in getting our issue sorted out. But Callum Wilson to... See more

Euan was very professional and was very helpful when dealing with my queries. Nothing was too much trouble and he dealt with everything within his power and explained very clearly anything he cou... See more

Very quick response to phone call with less than a two minute wait and minimal hold music. Call handler immediately gave his name, Rhys Ferguson and was efficient, polite and entirely helpful througho... See more

Spoke with Chris Friel today , he answered most of my questions , very polite and as helpful as can be. However as I was chasing up an answer to a case that was submitted on 02/10 , which he told me... See more

Spoke to a lovely chap called Alfred who was very helpful, polite and funny! He helped me and issued my refund very quickly! A delightful man who was probably one of the best customer service agents I... See more

The only reason I am giving 5 stars is because of the help I received from Kelsey Davis today. Kelsey talked me through my options and what I needed to do. Castle Water have proved in my experienc... See more

We rang to let Castle Water know about a leak in our water meter box (underground) and spoke to Paul Hunstone who was very helpful. He took our meter reading and suggested we monitor the situation wh... See more

Customer service rep was easy to understand, knew his job and explained the process clearly. I wish every call with utility companies was this straight forward.

My experience today speaking with your colleague Maryam Yusuf was very satisfactory with her progressing case No.csgen 0259104 that was given to me on the 15th of August, i am however somewhat sur... See more

I phoned Castle Water today to ask for some information and changes to our account. The agent was so friendly and helpful. This is my consistent experience with Castle Water.

Great service! On speaking with Scott Milligan, he understood the problem we were experiencing and resolved a long outstanding matter that I had been attempting to solve for some months. Thank you!

Scott was quick to understand my predicament and sorted out the problem efficiently. He understood that I had been overcharged and took steps to remedy this. He was courteous too . Thank you Scott.

Answered my question quickly and efficiently. However, you need to adjust your systems. We have a smart meter and your computer issues adjustment invoices for 0.00 between what it thinks are estima... See more

Amazing service, answered the phone promptly (no annoying waiting in a queue music) Kieran Ollis was well spoken, extremely patient and showed empathy and understanding. He provided prompt assistance.... See more

The whole process of switching water supplier was smooth and easy from start to finish. I was assisted by Olivia McInally from the Ayr office, who was professional, helpful, and very quick to respond... See more

Francesca provided excellent customer service on the online chat. My issues were swiftly resolved with no fuss. Thank you!

I have spoken with a lady by name of Heather today and she was exceptionally patient and understanding of handling a different customer like me. I am grateful for her assistance and guide me through y... See more

Heather was great to deal with & pleasant. She was able to get authorisation to get the matter sorted & resolved whilst I was on the phone, unlike other utility companies. Thank you for the excellent... See more

Heather was great. As we have recently moved 5 accounts across to direct debit Heather checked them all for me to ensure that everything was set up correctly and answered all my queries. It was a pl... See more

complex situation due to never having a bill and now a huge backed up bill to sort, I was ready for the call from hell!!!! But all the customer service people I spoke with was extremely pleasant and... See more

Very efficient, no waiting in a queue and when I spoke to Kieran Ollis he was helpful, knowledgeable and a pleasure to deal with. Everything was completed during the call and the service was 1st class... See more

The call was answered quickly and I was engaged in a helpful conversation with Alfred Darosha. He was efficient, very friendly and in no time at all explained exactly what he had done to sort out my i... See more

Didn't have to wait long to be connected. Robert was very understanding and knowledgeable of my situation. He was very helpful in offering options to resolve the issue.

Overall experience with Castle Water is negative. The 5 stars are for the agent Rhys only, he understands what great customer service is.

The gentleman I spoke to was really helpful, I think he was a Nigerian man He went out of his way to help me and reassure me that all will get sorted

Very helpful and knowledgeable staff who understand complicated bills and are able to take the time to explain the different charges. It is very refreshing not only to be able to speak to an actual pe... See more

Great customer service. I’m so happy with the service, the advisor was very friendly, polite, experienced and helpful. 10 out of 10

Chris Friel was extremely helpful and dealt with my query and also passed me to our supplier for water pressure issues.

I had a query regarding my water bill and spoke to Robert, who was very helpful and knowledgeable. Great service!

Excellent customer service from Francesca. Dealt with my issue very quickly and was a polite and pleaseant throughtout. Thank you

Spoke to a Thomas about our water leak repair and he was very helpful with his advice in what I need to do.

Great customer service from Robert, have dealt with him a number of times and always been happy.

Chris Friel was friend and extremely efficient. He explained the process in an easy to understand way.

I needed to set up a new account which was done effortlessly over the phone by Chris Friel.

I spoke with Keegan who was efficient and professional throughout and so far, hopes to sort out our problems.

It was quick to connect to Niamh Dempsey and my query was answered quickly and professionally. I'm very pleased.

Alfred darosha was very helpful. Understood the query correctly and tried his best to resolve it. Well done.

Chris Friel was extremely knowledgable & helpful, and answered my query very well.

Francesca was very professional and quick to solve my issue. I was very please with her support.

Euan was very pleasant to talk to and very helpful in resolving my queries.

Spoke to Fraser Campbell and he sent me all requested invoices I needed

Brian listened to the situation I had, reached out to his manager and solved it quickly and kindly.

Extremely smooth onboarding process! I called Castle Water today to setup a new account for a supply we have acquired in the London area. I was unaware that we could view the quote for our premises pr... See more