Neil Sanford

United Kingdom

Reviews

Review of Castle Water


Rated 5 out of 5 stars

The only reason I am giving 5 stars is…

The only reason I am giving 5 stars is because of the
help I received from Kelsey Davis today. Kelsey talked
me through my options and what I needed to do.
Castle Water have proved in my experience to be an unfair and difficult company generally and it has always been an absolute nightmare to have to deal with them.

October 3, 2025
Unprompted review

Reply from Castle Water

Hello Neil,

Thank you for leaving us a 5-star review, we are happy to hear that Kelsey provided 5-star service when taking you through options on how to move forward with your query.

In order for us to investigate your account, we have requested some additional information through Trustpilot. Once we have received this, we will be in touch.

Kind regards,
Ellis

Review of EDF


Rated 3 out of 5 stars

Final Account

It is very frustrating that EDF Energy would send out a final invoice without any sort of breakdown. I have had to make two calls which combined have taken over an hour of my time. I still await an
itemised bill. However Jade Ann who assisted me today was conscientious, patient and very polite. She was a pleasure to deal with and I am grateful that she will be handling my complaint with EDF going forward.

May 1, 2025

Reply from EDF

Hello Neil. Thank you for the feedback. We are glad to hear that you found Jade Ann to be helpful and polite. Thanks, Martin

Review of 1to1 Flooring


Rated 5 out of 5 stars

Excellent service from start to finish

Recently used 1to1 flooring Barnet branch to lay our new floor. Wayne in the showroom was incredibly helpful and knowledgeable and took ownership of the project from start to finish. The floor was laid by Matt and Reece who were a joy to have around and took great pride in their work and were very professional.
The job was originally surveyed by Tony who was also
very helpful. All four mentioned are a credit to 1to1 flooring and I would not hesitate to use them again.

November 4, 2024
Unprompted review