Customer Services Billing Enquiry
Castle are always helpful and responsive, no ridiculous queue management excuses. Euan Campbell answered my query with a friendly positive manner.
October 17, 2025
Unprompted review
AL
alan
United Kingdom
Reviews
Review of Castle Water
Review of AIT Home Delivery UK Ltd
Treadmill arrived in timely manner
Treadmill arrived in timely manner, all packaging removed by staff. Treadmill was installed, although explanation limited to showing how to fold and unfold machine.
Communication poor.
April 1, 2025
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details so we can address your concerns and provide assistance. Your satisfaction is important to us, and we appreciate the opportunity to make things right.