Camden & Co Reviews 136

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are pleased with the quality and beauty of the products, such as cushions and throws, often describing them as excellent and luxurious. People highlight the prompt delivery and the accuracy of the items compared to the website's images. Consumers also appreciate the careful packaging, especially for gifts. Many are repeat purchasers, satisfied with multiple orders. However, some consumers report issues with the delivery service, mentioning delays and mishandling of packages. Despite these delivery concerns, the business is commended for its customer service. Staff members are frequently described as helpful, responsive, and quick to resolve issues, including offering replacements and discounts for any inconvenience caused.

Based on these reviews

Rated 4 out of 5 stars
Verified

Beautiful cushion cover unfortunately they sent the wrong size and then out of stock. Chose another so I’m sure I’ll love it.

Rated 4 out of 5 stars
Verified

Service was very good, however, I am a little disappointed with my purchase, considering the cost of the cushions. The fabric is lovely but the filling isn't enough to plump up the cushions. There is... See more

Company replied

Rated 4 out of 5 stars
Verified

The candles were as advertised and they were delivered in the timescale stated. Good quality and I would not hesitate to purchase again.

Company replied

Rated 5 out of 5 stars

I came across Camden & Co on Instagram and as someone who spends more than I'd care to admit on home accessories I was naturally intrigued. I now own 4 styles of Camden & Co cushions which are spread... See more

Company replied

Rated 5 out of 5 stars

Eva Minimalist Geometric Ceramic Reed Diffuser. I had already reviewed this lovely product but, a week or so later, I noticed that a tiny piece on one corner had broken off. I contacted the Company a... See more

Rated 3 out of 5 stars
Verified

Excellent products but need to improve the returns process. You have to email to request a return and also pay for the delivery. I returned item due to colour not being suitable in my room. They repl... See more

Rated 5 out of 5 stars

I ordered a set of cushion covers from here and accidentally put an old shipping address into the delivery info section when I was paying.I contacted Camden and Co and spoke with Louise, who sorted th... See more

Company replied

Rated 5 out of 5 stars

My order arrived today and I'm really happy with all of the items. I got quite a few so was concerned that some off them might not be as good as they are on the website but I honestly love every piece... See more

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Rated 5 out of 5 stars

I recently ordered 6 cushions from Camden and Co. Whilst they took a little longer than I'd expected to arrive (6 days), the communication was great when I asked for an update, and when the cushions a... See more

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Rated 5 out of 5 stars

I bought 4 of the faux coffee table books. Unfortunately one of the items arrived damaged at one of the corners. When I got in touch, the customer services team couldn't have been more helpful. I spok... See more

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Rated 5 out of 5 stars

This iy my third Camden & Co order and I'm very happy with it, as I have been on my last two orders too. All items I've bought (4 cushions, 2 throws and a knot ornament) really have been beautiful and... See more

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Rated 5 out of 5 stars

I didn't received my order on schedule so decided to contact them. They got back to me promptly and the issue was that the parcel was delivered to my neighbor by mistake. I retrieved my parcel and the... See more

Company replied

Rated 5 out of 5 stars

I ordered 3 pillows that arrived promptly and in excellent condition, I couldn’t have been more happy with my purchase! My girlfriend had just bought a new couch so these were the perfect fit. Would d... See more

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Rated 5 out of 5 stars

I was searching for a reed diffuser that would fit onto a very small bathroom ledge and I found it on Camden! The 'Eva Minimalist Geometric Ceramic Reed Diffuser' is the perfect size and looks stunni... See more

Company replied

Rated 5 out of 5 stars

Everything I've ordered has been excellent so far, fast delivery usually and good customer service on one occasion when I had a delivery problem that was the fault of Evri. A lady called Louise sorted... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a coffee table book. The item is excellent quality, and I was very happy with it. The delivery time was quick and efficient. Everything ,from the moment I ordered, was communicate... See more

Company replied

Rated 5 out of 5 stars

I bought a few of the glass diffusers for my hallway and living room and I love them. I especially low how they are reuseable so I can put whatever fragrances I want in them and they match my home per... See more

Company replied

Rated 5 out of 5 stars

Fabulous cushions! I can't even tell you how beautiful they are in person! Definitely recommend and I will be back for more when my bedroom is decorated.

Company replied

Rated 5 out of 5 stars

My friend tagged me in a Facebook advert when I was looking for some new accessories following redecorating my house so this website was recommend to me as she had already ordered. I was happy with my... See more

Company replied

Rated 5 out of 5 stars

An initial delay which was the fault of evri I now have all of the items and they are beautiful. Customer service did lots to help me track my package and even offered a discount code for future purch... See more

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Rated 5 out of 5 stars
Verified

Second time of ordering as thought their cushions are such good quality and at a reasonable price. Delivery was quick with updates on progress. Highly recommend this company.

Company replied

Rated 5 out of 5 stars

My original order went walkabouts with Evri. Lucys from Camden was very helpful and a replacement was sent out the same day. Excellent service and very friendly, and items were lovely.

Company replied

Rated 5 out of 5 stars
Verified

Great customer service from start to finish. Very quick response to queries. Items are beautiful so pleased. Definitely 10 out of 10. Will definitely recommend and would buy from again

Company replied

Rated 5 out of 5 stars

I recently ordered a diffuser from (Camden and Co), and while there was an initial delay in delivery, their response was outstanding. They quickly arranged for a replacement to be sent via express... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered a lovely and reasonably priced throw from Camden & Co. Was a little anxious given some of the feedback on Trust pilot. However I was pleasantly surprised. Item was delivered in a timely manner... See more

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Rated 5 out of 5 stars

Excellent items, exactly as pictured on the website. I ordered a set of cushions, two picture frames and also a throw. The accessories complete my bedroom and I am very happy with them all.

Company replied

Rated 5 out of 5 stars

I had a really great experience with Camden & Co - I had to make some changes to my order having accidently ordered the wrong thing to the wrong address - and Kelly couldn't have been more helpful! My... See more

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Rated 5 out of 5 stars

Having shopped at Camden & Co for the past year and is now my favorite store. Everything I have ordered so far has been lovely and all arrived promptly and well packaged. I'am still ordering every mon... See more

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Rated 5 out of 5 stars

Absolutely cannot fault Camden & Co Home. The products were shipped fast. Beautiful cushions, may I add! They have gone perfectly in our bedroom and I am so pleased with them! Pure luxury! Thank you!

Company replied

Rated 5 out of 5 stars
Verified

Great selection of products. Cushions are excellent quality and add a touch of luxury to the home. Liked them so much have reordered again. Highly recommend this company.

Company replied

Rated 5 out of 5 stars

I have placed several orders with Camden and Co now and everything has been great. You pay a bit more than elsewhere for some items but the quality is definitely worth it.

Company replied

Rated 5 out of 5 stars

I got some lovely kitchen items as a moving in present for friends. They came in a beautiful gift box, well presented and ready to give straight to them. All were very well received too by the recipie... See more

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Rated 5 out of 5 stars

My two throws from Camden and Co are just gorgeous. They are really soft and complete my living room perfectly. I am now browsing the website again to look for matching cushions.

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Rated 5 out of 5 stars

I'm so pleased with my order, the candle smells amazing and really fills the room. The cushions are also really comfy as well as beautiful and give a good 'chop' effect.

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Rated 5 out of 5 stars

Good customer service from Lucy who sent me a replacement order when my cushions went walkabouts with Evri. Thank you, the cushions are stunning.

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Rated 5 out of 5 stars

placed my order 3 days ago and my coffee table book has already arrived this morning. Excellent service and delivery, and lovely item.

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Rated 5 out of 5 stars

Great customer service ..orderd 2 beautiful gold leaf picture frames, 1 was broken but they sent me another one out so definitely a great company to order from

Company replied

Rated 5 out of 5 stars

I recently purchased cushions from Camden & Co, and I couldn't be happier with my experience. The quality of the cushions is outstanding—they're beautifully crafted and add the perfect touch to my hom... See more

Company replied

Rated 5 out of 5 stars
Verified

The products were excellent quality The delivery was not good Evri actually took a photo of the cushions in front of our gates. Then threw them over !!!

Company replied

Rated 5 out of 5 stars
Verified

I recently purchased cushions from Camden & Co, and I couldn't be happier with my experience. The quality of the cushions is outstanding-they're beautifully crafted and add the perfect touch to my hom... See more

Company replied

Rated 5 out of 5 stars

Purchased an ornament as a gift and it was very well received. Came in such lovely packaging too, which was a bonus.

Company replied

Rated 5 out of 5 stars

Arrived quickly and I am happy with the quality. Materials and finish are beautiful on the set of boxes I got.

Company replied

Rated 5 out of 5 stars

Love my new throws for my living room! So soft and match perfectly with my decor. They look exactly like on the website and are amazing quality.

Company replied

Rated 5 out of 5 stars

I bought a beautiful vase as a housewarming gift for my friend and she was over the moon with it. Delivery was fast too. I will be coming back to order for my own house when I move.

Company replied

Rated 5 out of 5 stars

I've been trying to get hold of some of the leather storage boxes for a while but they keep selling out. Finally managed to get hold of a set last week and I love them.

Company replied

Rated 5 out of 5 stars

I got a coffee table book which arrived today and it is great, exactly as it is in the picture and arrived very promptly.

Company replied

Rated 5 out of 5 stars

I recently purchased a cheese board set as a gift. The recipient was over the moon. It also came in some very nice gift packaging which I thought was a nice touch.

Company replied

Rated 5 out of 5 stars

I've ordered a coffee table tray and few other things from them and the quality is good and delivery was on time.

Company replied

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Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Furniture Accessories

Written by the company

Camden & Co was created from a love and passion for interior design. Having sourced items for friends and family for years, we decided it was the right time to bring curated collections of quality homeware products, soft furnishings and decor to a wider market. At Camden & Co, we pride ourselves on having a beautiful selection of home interior pieces that offer high end quality at reasonable price points, bringing a touch of affordable luxury to your home interiors.


Contact info

4.2

Great

TrustScore 4 out of 5

136 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week


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Rated 4 out of 5 stars
Verified

Great quality

Beautiful cushion cover unfortunately they sent the wrong size and then out of stock. Chose another so I’m sure I’ll love it.

September 22, 2025
Rated 5 out of 5 stars
Verified
Camden & Co logo

Reply from Camden & Co

Hi Deborah, thank you so much for your lovely feedback! We're so pleased to hear you love your items. Best wishes, Team Camden

Rated 1 out of 5 stars
Verified

I thought your returns policy is…

I thought your returns policy is terrible and your customer service is awfull I would never recomend you to any of my friends

August 26, 2025
Camden & Co logo

Reply from Camden & Co

Hi Susan, we're very sorry to hear you're not happy with our customer service. Unfortunately, as we were receiving several emails from you each day (some days up to 9 emails) with requests for the same information, in the interests of time and so that we could also help other customers, we took the decision to respond to your emails when there was further information to be communicated or an update on your return. Apologies if this was not in line with your expectations. Best wishes.

Rated 5 out of 5 stars

Eva Minimalist Geometric Ceramic Reed…

Eva Minimalist Geometric Ceramic Reed Diffuser.
I had already reviewed this lovely product but, a week or so later, I noticed that a tiny piece on one corner had broken off. I contacted the Company and they came back to me to say, after checking the rest of the Eva diffusers, they discovered it was a faulty batch. I was prepared to wait for a new batch to come in and now, thanks to Louise, I have a replacement! Fantastic customer service.

August 21, 2025
Unprompted review
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Rated 3 out of 5 stars
Verified

Returns need improvement

Excellent products but need to improve the returns process. You have to email to request a return and also pay for the delivery. I returned item due to colour not being suitable in my room. They replied
Usually, we give a credit note to our customers for these discrepancies; however, on this occasion, we will offer a refund. I haven't received the money in my account yet to confirm if a administration fee will also be applied to the refund total. You are selling online and must offer a easier way for customers to experience a better service .

July 14, 2025
Rated 1 out of 5 stars

Poor quality products and zero customer…

Poor quality products and zero customer service, don’t reply to emails no warranty on products purchased 2 months before

July 24, 2025
Unprompted review
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Reply from Camden & Co

Hi David, I'm really sorry to hear you're not happy with your purchase. As explained via email, your purchase was made on the 4th of May and you did not contact us until the 8th of July to highlight an issue with your items. This is quite considerably outside of any reasonable returns window, and we are unable to account for any external factors during the almost 3 months that you have had the items which may have caused any damage. This is also the first report we have had of this nature, so it is not a consistent issue with our items, which also leads us to conclude it must be external factors. Best wishes, team Camden

Rated 5 out of 5 stars

Purchased an ornament as a gift and it…

Purchased an ornament as a gift and it was very well received. Came in such lovely packaging too, which was a bonus.

July 19, 2025
Unprompted review
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Reply from Camden & Co

Hi Sophie, thank you for your purchase and for your lovely feedback! We're so pleased to hear you love your order. Best wishes, team Camden

Rated 5 out of 5 stars

Arrived quickly and I am happy with the…

Arrived quickly and I am happy with the quality. Materials and finish are beautiful on the set of boxes I got.

July 16, 2025
Unprompted review
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Reply from Camden & Co

Hi Jayne, thank you for taking the time to leave us such lovely feedback! We're so pleased to hear you love your order. Best wishes, team Camden

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Rated 5 out of 5 stars

Fabulous cushions

Fabulous cushions! I can't even tell you how beautiful they are in person! Definitely recommend and I will be back for more when my bedroom is decorated.

July 18, 2025
Unprompted review
Camden & Co logo

Reply from Camden & Co

Hi Valerie, thank you for your review, we're so pleased to hear you love your new cushions! Best wishes, team Camden

Rated 5 out of 5 stars

I have ordered a few times now from…

I have ordered a few times now from Camden and co and I have always been pleased with the quality of items ordered. Thank you.

July 17, 2025
Unprompted review
Camden & Co logo

Reply from Camden & Co

Thank you so much for your repeat purchases and for the lovely feedback! We're so pleased to hear you love your orders with us. Best wishes, team Camden

Rated 5 out of 5 stars

I bought a few of the glass diffusers…

I bought a few of the glass diffusers for my hallway and living room and I love them. I especially low how they are reuseable so I can put whatever fragrances I want in them and they match my home perfectly.

July 11, 2025
Unprompted review
Camden & Co logo

Reply from Camden & Co

Hi Doris, thank you for taking the time to leave us a review. We're so happy to hear you love your diffusers! Best wishes, team Camden

Rated 1 out of 5 stars
Verified

Terrible quality

Terrible quality. Terrible customer service. Arrived broken and won’t issue a refund.

June 9, 2025
Camden & Co logo

Reply from Camden & Co

Hi Jessica,
Sorry to hear you're not happy with your order. I have checked your order and also our customer services email and we have not had any communication from you regarding a broken order or items. We always provide a replacement or full refund if items are damaged in transit, and would happily have done so if we'd had the opportunity to rectify this issue for you. Unfortunately we can't resolve problems that aren't raised with us. If you would like to contact us on info@camdenandco.co.uk then we can look into this further.
Best wishes, team Camden

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Rated 4 out of 5 stars
Verified

Beautiful set of cushions

Beautiful set of cushions. Very stylish however one of them came faulty. Treads are out and look old and used.

May 27, 2025
Camden & Co logo

Reply from Camden & Co

Hi Manpreet, we're so pleased you like your order, but really sorry to hear one of the items is faulty. I have double checked and I can't see this having been raised with us so far. If you could please contact us at info@camdenandco.co.uk I'd be more than happy to get the issue resolved for you.
Best wishes.

Rated 5 out of 5 stars

I love there store

Having shopped at Camden & Co for the past year and is now my favorite store. Everything I have ordered so far has been lovely and all arrived promptly and well packaged. I'am still ordering every months..

April 17, 2025
Unprompted review
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Reply from Camden & Co

Hi Peggy, thank you for your lovely review and for being a valued repeat customer. We're so pleased to hear you love your items and enjoy shopping with us. Best wishes, team Camden

Rated 5 out of 5 stars

I recently purchased cushions from…

I recently purchased cushions from Camden & Co, and I couldn't be happier with my experience. The quality of the cushions is outstanding—they're beautifully crafted and add the perfect touch to my home. Additionally, the customer service was superb. The team was responsive and helpful, ensuring my order was handled quickly and smoothly. I highly recommend Camden & Co for anyone looking for high-quality homeware and great customer service!

April 27, 2025
Unprompted review
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Reply from Camden & Co

Hi Eoin, thanks so much for taking the time to leave us a review! We're so pleased to hear you're happy with your items and your experience shopping with us. Best wishes, team Camden

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Rated 5 out of 5 stars

Love my new throws for my living room

Love my new throws for my living room! So soft and match perfectly with my decor. They look exactly like on the website and are amazing quality.

April 23, 2025
Unprompted review
Camden & Co logo

Reply from Camden & Co

Thank you for your review Lorna, we're so happy to hear you love your throws! Best wishes, team Camden

Rated 5 out of 5 stars

Thanks

Cushions are lovely, thank you

April 18, 2025
Unprompted review
Camden & Co logo

Reply from Camden & Co

Hi Anita, thank you for your lovely review, we're so happy you love your cushions. Best wishes, team Camden

Rated 1 out of 5 stars

Scammers!

Beware of buying from this company. They’re scammers. I bought something that was purposely mislabeled as something different, then I sent a picture of what I received to get refunded and I when they received it, they took it out of the original package and emailed me that I couldn’t get refunded only “store credit” because the item was no longer in the original package. I said that it wasn’t true and that they didn’t say anything when they saw the picture, I never heard back and they kept my money.

Update 28.04: I have seen your reply here and sorry, but you are lying. You saw the picture and encouraged me to return. Then after I had send the item you claimed it had been opened. You didn’t say anything about that in the picture. Also, it clearly shows unopened in the picture. Furthermore, I did reply to your last email days ago and have not heard back from you. I have no item nor money. Like I said: Scam

April 23, 2025
Unprompted review
Camden & Co logo

Reply from Camden & Co

Hi Lucia, We're sorry you're unhappy, but we do need to clarify the situation as this review is not an accurate reflection unfortunately. You purchased a whisk from our website, which has the dimensions/measurements contained within the product description. You emailed us to say that you expected the whisk to be a miniature whisk because the item said 'small'. This is because we do 2 sizes of whisk, and not because it is miniature, as per the dimensions on the item. We offered a return for the item, but it had been opened from the protective packaging, and so is not re-saleable. We're not able to offer returns on kitchen items that have been opened, and had we been aware of this then we would not have accepted the return at all, but we were not informed it had been opened. As the item had already been sent back to us, we offered to return the item to you or provide a store credit. We have not heard back from you on this. Again, we apologise you haven't been happy with the service but it is the responsibility of the customer to check product measurements to determine if items are fit for their intended purpose, and accurate measurements were immediately available on this item's website description.
Regards.
UPDATE: We are more than happy to share the images with anyone who would like for us to do so. We can't accept kitchen items back where they have been removed from the protective packaging. The item can't be deemed as being 'purposely mislabelled' when the measurements are available to read on the description.

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