Susan Kinehan

Hi Susan, we're very sorry to hear you're not happy with our customer service. Unfortunately, as we were receiving several emails from you each day (some days up to 9 emails) with requests for the same information, in the interests of time and so that we could also help other customers, we took the decision to respond to your emails when there was further information to be communicated or an update on your return. Apologies if this was not in line with your expectations. Best wishes.