Robin Lipscomb

Great experience from start to finish and was very impressed with George who went the extra mile. Would recommend this company for their fast and efficient processes and, it’s great to support a family run business! I did not visit in person, but received order pretty quickly.

Well done folks, like Arnie I’ll be back!

Appalling company, disengenuous, and questionable business practices. The ethics of this faceless organisation use stealth tactics to generate pipeline offences and then retrospectively hit the motorist weeks later. BPA is not the high bar that it needs to be either, but that’s another story. We need to make sure people are aware of this company as they will attempt to use scare tactics by using the same naming convention as real fines (PCN) use! One is a penalty charge notice, and it needs paying the other which is a parking charge notice / an invoice, is an alleged breach of a contract you probably did not enter into! The later is only enforceable at small claims court! Rotten to the core, what a company!!

So, same experience as others on here. Customer services in the digital age allows you to sign up but not cancel the service - I felt like I was back in the 90’s without the benefit of being young again!! Anyway, I waited on the phone for just over 30 minutes and was told they were busy as they only had two people servicing calls to which I remarked perhaps they should be using more contact channels then (sadly, they did not like my suggestion) - I presume they are so busy atm as the product is not great and the CS is even worse. I did not appreciate the clumsiness of their service but suspect it’s all part of sone master plan as a lot of people I suspect will give up and just keep the subscription rolling cos they can not get through to the customer service (CS) talking clock. More people would cancel I guess - hence the pain plan - if it all worked as it should via the online service. Anyway, I would never recommend and in fact have actually deterred two of my peer group subscribing!

Had a fantastic time with Dai and a small group of beginners today. Excellent tutor and had some really good laughs which took me back to my first experiences on the slopes. My daughter, Maia is still beaming and absolutely loved her time on the MK slopes. Folks if you like the idea of skiing or boarding don’t make any more excuses it’s a great location - just an hour and twenty for us in Kent - and is so much fun with likeminded individuals who will really look after you. I had not skied for two decades so considered myself a newbie again but with some great guidance the confidence returned and hopefully didn’t embarrass myself too much. Thanks Dai, your a star and an absolute gent!

Once again, just ensuring all new folks looking for this company are aware of how they treat customers. They have an appalling track record, they lie and they do not communicate effectively. Personally, as a member of the increasingly growing community of disgruntled customers who have been burnt by this company in a mission to dent their sales and halt their deceit. I am pleased to report that following feedback I have affected another 3 Sales last week which might not be much but if we all pool our resources you will see this social movement affect them until they rethink their customer first policy!! Terrible company!

Y-cam, still no response of any value from this shocking company. I emplore you, if you are reading these reviews do not purchase anything from this company, they are shoddy charlatans purveying lies and snake oil. Do not get suckered in. There are plenty of companies offering better and more economic services. Since I started posting reviews my camera has mysteriously gone off line and will not re-instantiate. Shocking company, bring them down folks...the social community need to come together now use their voices to vote and stop this company from their deceitful behaviour!!

Liars and deceitful with shoddy and questionable business practice. Changing terms and conditions for free storage when this was clearly stated at time of purchase as free for life!
The only part of their value prop that made sense was a complete security solution without additional storage costs. There are much better solutions out there so please do not invest in these deceitful and disreputable people who only care about new re ensue streams and not their loyal customers.
Shame all this bad publicity is affecting their bottom line, but I want to see more. Please share the posts about their shoddy practice on all social media sites and via word of mouth. They should not profit from their deceit and behaviour which is miles short of being contrite - they actually think it’s fair!! Shame on you!

I am just ensuring we keep the updates going re Y-Cam a company who are not interested in legalities or in protecting their word or previous commitments to their customers. Sadly, having reversed their policy on free storage for life the camera I have is about as useful as a chocolate fire guard or a hanbrake in a canoe. They never respond to complaints and as such dear buyer please do seek other suppliers and do not give these Charleston’s any more money. Spread the word and ensure as many people know about their shoddy business practices. Be warned, spending money here is the worst thing you can do unless you need a hand rake for your canoe. Look at the hundreds of reviews! I suspect they will eventually go under or change their name but rest assured I wil track them and post accordingly!

So, finally a response from y-can support which was basically a fob off and only happened due to my 3 reviews on trustpilot!!
A tail of woes which were poorly thought through and certainly nothing contrite which alters my perception of this company. Took over a month to get this response though so I think we can all see where there customer service loyalties lie.

As I said before, let’s ensure that this companies lack of respect for their loyal customers is broadcast everywhere on social media and let’s demonstrate a joined up approach so others do not suffer the same poor service we have all received.

Let’s tell the world and impact their sales until they do the honourable thing for a service which I purchased with free storage for life!!

No option to add a local storage option because the truth is they want another revenue stream - very clumsily disguised in their shoddy announcements!

Not good enough Y-can, hope you feel ashamed....judging by the reviews and attention I am seeing on social media I suspect this will hit you harder as it starts to gather more momentum!

No responses to customer mails. They bury their shameful heads in the sand and ignore their customers because they know they are in the wrong. Very disappointed in this company and will post every week until others realise what a shameful company they are or they go out of business. At this stage I really dont really mind which one comes first. I’m looking at reverse engineering their code so I can connect to local storage or my own AWS service. Be vocal people, let’s ensure everyone knows about this company, get 3 or more of your friends to make statements on social media and ask them to do the same. This needs to go viral. Don’t wait for others, get tweeting folks!!

Appalling company, I was lured in with free for life 7 day subscription which they now revoke. Their business model is poor and company must be run by imbercilles as no foresight or intellect displayed in the handling of this situation which will eventually see them flounder. They don answer emails - probably can’t read!! So, Folks its time to start a movement, post notes on social media, LinkedIn, twitter etc with their twitter handle mentioned so the message can spread and we can stop them doing this to others! Shameful Y-Cam!!

Another customer unhappy with the changes to their T”s&C”s. This feels positively wrong as I purchased lifetime AWS storage for rolling videos. I have contacted their support to ask for local storage options which they used to offer rather than paying for their service, which btw is actually a new revenue stream for them given every camera is useless without this feature - my opinion.
They have not responded to me so I will take to Social media as many are now doing and ensure the brand gets the reviews it deserves. Terrible service but what is worse is the sheer rudeness of the email they sent.

For every one customer you loose it will cost you 7 times more in campaigns to recover - whoever has helped you with your current predicament is clueless. RIP Y-cam, from innovator to demise in 14 short days....another company destined to go to wall...