Boots Ireland Reviews 634

They’re not very helpful! All they do is ask you stupid numbers and take ages to resolve your query. I wanted them to update my points balance and they kept asking me stupid questions. Their customer... See more

Online orders are often delivered late with outdated stock medicines. While An Post might be contributing to the delays, Boots could consider using DPD for higher-value orders.

I'm not sure whether I'm reviewing under the correct branding as it's the Boots App that I'm not overly impressed with - placed my order for gifts to go into a hamper for the 29th August, placed the o... See more

Buying online on the Boots website or app is always a problem; everything is very slow or sometimes the page doesn't even open. I made a purchase at Boots, as I always do online, and unfortunately, th... See more

I ordered a sunscreen. Received a heavily used item (stains all over the bottle, stained box, torn top of the box). Was traveling and returned the item to their store far from my hometown. The staff i... See more

Order 3 Christmas gifts click and collect on the 12th , order estimated collection the 15th , went down 3 times the owl one rude as hell clearly hates her job was like it's not here wait for the text... See more

Boots have to be up there with the worst customer service I have ever experienced. I purchased a number of gift sets online, most of which came with damaged boxes and product spillage. I bought onlin... See more

I was a fool for giving Boots online shop another go. My order was cancelled without any contact to inform me that it had happened. I only found out when I went to their website to check why I ha... See more

Absolutely disgraceful behaviour I’m ringing boots for 4 days . I ordered a number of items there in store but the points they gave is no good as the account is locked now. I’ve rang today was left 1:... See more

dispensing Staff in Tullamore frequently get the pick and match order wrong (just repeat list of packets of drugs). Firstly cannot accept their errors or apologise for their mistakes . Humble Staff... See more

If I could give zero stars to Boots Online Ireland I would. Twice a Klarna refund was done incorrectly by an assistant manager, called into my local branch where staff were completely disintere... See more

I placed an order online nearly 3 weeks ago. However, the post office never received the package. I’ve tried contacting customer service multiple times but cannot get through to anyone—there is absolu... See more

Boots have scammed me. Order placed August 15th and should have been delivered on the 18th. It’s still under pharmacist review for 1 of the 4 items orders. Heads should roll. Absolutely shoc... See more

Shocking customer care. Wrong item came. Emailed customer care to see what my options were. They emailed me back twice to say I was not the person on the account… I was! Gave them all my details , det... See more

Order click collect. Boots gone bad never shop in boots ie On 21/05 I order online click collect date for delivery was 23/05 but on 25/05 nothing.I go in shop and ask girl in shop saying you need cont... See more

It isn't possible to leave 0 stars. I ordered a number of items on the €12 Tuesday offer 3rd June. Total 72 euro I was charged €72 before the items shipped. Subsequently 3 items were can... See more

Boots emailed me a survey today after a recent online purchase. The item was delayed & then lost, so I gave honest answers to the survey but praised the person in store who dealt with me. Boots email... See more

I ordered multipack vitamins online, on a 3 for 2 deal. I needed to change my normal delivery address, it took forever, on other sites it takes 20 seconds. The order process was clunky and awkward.... See more

I wish I had looked at this site before making an order. The items I attempted to purchase on 30 July 2025 included a anti-fungal treatment which, while freely available off the shelf, for some reason... See more

Received an item that was not as described online… contacted online who told me to return the item to any store for a refund. Went to the boots in Limerick to return the item and the manager there rud... See more

worst company in Ireland and the most rudest staff in Knockcarra Galway, they were arrogant & unhelpful and just look at when you enter store with no acknowledgment! Boots have all my points and will... See more

I ordered on 28th July and my package was meant to be delivered last week on the 2nd August and it says it’s under review by pharmacist - it hasn’t even been dispatched! This is ridiculous. No res... See more

Baby milk order hasn’t been delivered for cows milk allergy child. I have rang Boots, and spoke to the most inconsiderate support staff ever. Has no idea what it is to be waiting on an essential item... See more

Ordered fish oil supplements. For myself. Not pregnant or on any other medications. It’s been “under pharmacist review” now for days and days. The fish oils are not prescription and as a dietitian mys... See more

I've just had a terrible experience in boots on main street letterkenny. Whilst I've been a customer here for many years I've never before experienced rude staff but today was awful. It was a young gi... See more

Was in Boots Sligo recently. I got the feeling they must be closing down soon or something by how the staff acted so insanely. Needless to say I wont be back to endure the Madams there or their gross... See more

I am a regular customer approximately 5 years. Enough is enough! I cannot fault the staff and the pharmacist. The Customer service and care is exceptional. Prescription is never ready! Waiting time to... See more

I ordered perfume for my daughter’s birthday, Carolina hererra which cost €154. It arrived and the perfume box was there but no perfume inside. No plastic packing around it so it was taken out at som... See more

I have no idea when I order items online that I get an email from Boots saying that a pharmacist has reviewed my order and removed items? There is a number to call the pharmacy for further informatio... See more

Scammers, sent an empty box which should of had expensive perfume in it, sent all the proof videos and pictures and still won't give a refund, they have robbed my money, do not buy online from them yo... See more

I have been waiting on an order for over a week, said if it's been a week they will send out a new one and now one is conveniently replying to me.. to have my new one sent out, now another weekend and... See more

Very bad customer service, very bad online shoping. I ordered 10th of August 2 things. One was cough sirup. I am sick and tought it will be deliver quckly to my place. Yet is Friday 15th of August and... See more

I had issues with Boots delivery twice. Both times it was the packing staff who made the mistake. The 1st time I received a parcel missing 3 moisturisers. I had to contact them and request them to se... See more

I was very disappointed by this boots trip, I walk over to the lipsticks to buy one and this worker looks at me and shows me the messed up elf tester and asked “ Did you do this? “ So I reply no and s... See more

Ordered 23rd of April 2025. Estimated delivery 26th of April 2025. It never arrived, no courier details were given, so Boots cancelled on the 3rd of May 2025.  11th of June 2025 and still waiti... See more

I ordered 6 items, only one was delivered. I spoke to customer service who said the items were out of stock and I would receive a refund for the 5 items. Three weeks later, Boots are saying I never or... See more

The products that were picked and put in parcel were damaged and dirty. Not very nice when they are a gift for someone. very disappointed with the service. The box was not damaged so they cant say the... See more

I had the wrong item delivered. I had paid for a 400ml product and received a 150ml product. The reason I ordered was at this particular time I was unable to get to a store that stocked the cream.... See more

The pharmacy in swords is beyond badly managed. I paid for collagen vitamins which have a security tag on them, shop assistant assured me she had removed it, cue me leaving the shop and the loudest a... See more

Boors pharmacy service has disimproved so much over approx last 2 years. Text messages are non existent. Waiting time is ridiculous although have made phone call for prescription. It's awful and ver... See more

Very similar to other peoples experiences in Boots Roselawn I have to call every month to get my repeat prescription and give them a few days notice. They are always rude and tell you after queuing fo... See more

Terrible Experience.... they made technical issue, charged my order twice, then not processed the refund correctly, after many emails discussion, they refused to respond any emails. If you can avoid i... See more

Mostly, I am receiving old stock medicines, and the delivery is also very late because An Post is very slow. I wish Boots would use DPD for higher-value orders.

When something goes wrong there is no one worse than boots. They delivered a poorly packed parcel to me where the items had burst with liquid spilling everywhere. The courier had packed it in a bag... See more

The Boots Ireland website is a disaster and I haven't had a single order work out as expected this year. Specific examples of my experiences: My last order spent FOUR DAYS under Pharmacist Revie... See more

Dont give them money, see through lockers i heard from all staff and spot checks daily , warnings if own money in pocket, treat staff like dirt Expensive also, 3 for 2 is a gimic Support local

I would like to know why every time I purchase supplement capsules online for delivery my order is cancelled but I can walk into the store and purchase them without any issues. I waited over a week fo... See more