Bolt Reviews 12,958

We have used Bolt many times while in France the last 5 weeks with mixed results. Several times we had a driver and a ETA, but then it would change and time would increase—sometimes 3-4 times! 😩 Anot... See more

Mixed bag, depending where you use it. Never honest waiting time given, always a lot longer. And so much more expensive than Uber in locations like Croatia. Bur cheaper than Uber in UK.

Let's start from this: you force me to give you at least one star. I can't mark zero stars. It's not fair. Your app is far from faithful, it gives unreliable information about cost and driver's arriva... See more

We used Bolt several times while we were visiting Paris. In the evenings they were very prompt and reasonably priced. Nice clean cars and we felt safe. BUT one morning at about 8.30, we simply could n... See more

Absolute fraud. Me and 4 friends got a short, cheap Uber Friday night when it was pouring with rain. The bottom our shoes were obviously wet and so the driver has charged us a £60 fee and cla... See more

Bolt prices have increased alot just similar to Uber they still have so much issues on arriving later than given time frame before I thought their arrival time was late due to the low prices they... See more

ZABER Toyota estima BX65TKD Due to heavy rainfall outside, a minute splash of water was transferred into the car onto WATERPROOF mat, a factor may I add we cannot control and ZABER tried to clai... See more

Due to childcare and disability I use rideshare apps multiple times, almost daily. The Bolt rides are occasionally cheaper than their competitor -but there is obviously less regulation for drivers. Al... See more

Cancel my account with them. After being quite a loyal customer I've had enough. I don't see how is ethical for me to have to wait 14 days for a refund for a fair which didn't take place due to them a... See more

Booked a bolt, and waited 10 minutes for a driver to pickup. It told me I was still waiting and no one was coming so I cancelled the trip to find an Uber instead. I was then charged a cancel... See more

Extremely unhappy. I had a driver who stunk and the car was unclean and he nearly hit another car. When reporting it to Bolt they offered a £2 refund which I accepted then to find out it’s not a refun... See more

Bolt drivers arrived as promised and took us to destinations without delay. Pricing was fair and consistent. A couple drivers made sure to point out our destination address if it wasn’t obvious, for e... See more

Bad company with extremely poor service. We were picked up by driver who was driving very unsafely, opening windows yelling of people on bikes and we asked politely that we would appreciate if he coul... See more

Terrible experience at Kaunas Airport. I booked a Bolt taxi twice – once for departures and once for arrivals – and both times the driver refused to enter the airport area, waiting somewhere else to d... See more

Billed my card almost $20 euro extra over the app's quotation ( to which I had agreed and prepaid.) We were on time, met the driver where planned, and the ride was 10 minutes shorter than usual. Then... See more

I ordered a Bolt trip, and the driver cancelled without notice. The app then automatically reassigned me to a different driver with a much longer waiting time, which I didn’t agree to. When I cancelle... See more

Took ages to find a driver so gave up and ordered via uber (far better organisation). However bolt then much later sent driver i hadn't accepted and then charged me for the inconvenience they put on m... See more

On Friday night me and 5 of my friends got a bolt taxi. It was raining outside and when we walked in the taxi the floor got wet from the rain which is completely not our fault. We got charged £60 an... See more

We used Bolt to take several taxi rides in and around downtown Madrid. In every case, the Bolt app almost immediately linked us with a driver. Unlike Uber, wait times were accurate and fairly quick. P... See more

Rating: ★☆☆☆☆ Terrible experience. The driver got completely lost and ended up leaving me stranded on the highway. He said it was “impossible” to get to my final destination and refused to continue... See more

Sometimes they they get it right Other times the drivers lies, they may charge waiting times which is untrue,or they may take the long way, not realising you are familiar with the trip route

I would give less than 1. Star. Today in Malta I scheduled the car yesterday to pick me up at my place at 7:00 a.m. at 7:05 they canceled leaving me no way to get to the airport how can a car service... See more

Pre-booked a taxi 24 hours in advance to get to Perpignan Airport. Waiting on pavement outside the luggage store 2 people arrived to collect their luggage. They proceeded to call for a Bolt ride at th... See more

Some drivers probably arabic were not polite, not driving safe, smoking cigarettes in the car so when I get into it smelled horribly, then didn’t respect the car - not lowering the speed on the speed... See more

You have less drivers so I have to wait longer for driver for accepting my booking request, require more drivers Drivers who drop me off they all are good but the problem is company have less driv... See more

At times (a lot) I have had to wait longer than indicated. I have often cancelled as the application states 'arriving in 5 minutes, then moves to 10, 20 etc. Also, then indicates a change of '... See more

Made a reservation for a guaranteed pick up the day before. I had to leave the house at 4.40am, however the driver showed up at 5.02am. "Oh yeah my passenger also had a friend who wanted to suddenly... See more

Appalling e-bike app. Bike would only go 50 yards before it was out of area, then locked out. Docked back in original docking station 5 mins later, sent feedback on app. Money still deducted and no re... See more

Overall the service with Bolt was great. The drivers were all very professional. The one issue was that several drivers would cancel the ride after confirming they were picking us up. We had one drive... See more

Bolt is almost always cheaper than Uber. The service is reliable and prompt. The drivers are helpful and friendly. The app works well. They are in many European countries. Always a better option than... See more

Ordered and paid for a ride but they didn't turn up. We were just waiting and waiting and had no updates or communication. Bolt took £33 out of my account and a week later they are still refusing to r... See more

0 stars if I could. I prebooked an hour before, and whilst I could see the driver he cancelled. The app then looked for another driver and he cancelled again! Then waited 10 mins before giving up. Tot... See more

Quite a banger choice compared to being a foot mobile, but I have to eat instant food to be able to travel, it's a bit expensive but I understand why, the drivers will Drive through an orphanage to sa... See more

I would have given a five star rating. But yesterday I called for a ride and PASCAL answered my call, he was near my pick up spot but kept on driving all over the map and after 40 minutes he canceled... See more

I booked a priority ride with Bolt which showed a 2-minute wait time. The driver who accepted was actually 12 minutes away and, even after I waited over 5 minutes, was still around 10 minutes a... See more

I use Bolt transportation quite often. The cars have always been clean out and inside, the boot too. I never happened to have bad experience with the driver: always kind and helpful. The radio normall... See more

Trying to charge my card multiple times when it didn't even pick up a driver. Now my card has been cancelled due to their incompetence i expect a gesture of good will for the utter convenience they ha... See more

The driver went to a wrong location, and I couldn’t reach him because of the fence. He canceled my order in a way that caused me to lose my money. Support told me that it was my fault (I was probably... See more

Poor customer service. Food was not delivered. Customer service claimed carrier order was delivered. Apparently courier called. Asking for showing call log no reply. Poor service. Never again

I wanted to be dropped on an Adress that could have been integrated but the driver refused to do so.He was stubborn on his shortest way to the fastest way to the final destination of my friend.

There is an imbalance that a driver can cancel in the moment they arrive. It happened to me that I was coming out immediately, and I saw the driver leave in front of my eyes, so that I was running aft... See more

Brilliant service and very punctual. Made my paris trip so easy to get around, price was great as well. Definitely will use again in future.👌

Can be annoying-waiting for a driver to confirm ride-once over 20 minutes.Another time less than 3 minutes. Overall mostly more competitive than Uber

Usually arrives very quickly. Drivers are always respectful and friendly. Cars in very good condition. Prices are not always consistent. The same trip on the same day/time can be 20% higher for no... See more

service has really declined as has their competitiveness. been using them for a few years after being recommended but my recent trp and experience trying to deal with them has been shocking. firstl... See more

Hard l to find a bike or scooter in Brussels that didn’t have an issue. Some are really dangerous to be on the road. They don’t seem to service them as often as they need

Absolute cowboys. Booked in advance, took payment, didn’t show. No way to contact them. Avoid these scumbags!!

Avoid, I pre booked a cab 3 hours before my travel, the driver excepted my trip but did not turn up, I contacted customer service who did not want to explain why my trip was excepted and no cab arrive... See more

Drivers polite on time curiosity to customers All the vehicles we have been in are spotless

Everything is alright with this company. Feeling save everytime riding by Your Drivers.