Check drivers note carefully
Some drivers probably arabic were not polite, not driving safe, smoking cigarettes in the car so when I get into it smelled horribly, then didn’t respect the car - not lowering the speed on the speed bumps, it was hard to communicate with them. Once one was listening to the Arabic music extremely loud during the ride. Very uncomfortable! Some drivers are of course nice and more respectful. But you need to review drivers carefully. It’s about peoples lives! We want to feel and be safe.
Reply from Bolt
Hello Joanna, thank you for sharing your experience. We are sorry to hear about the behavior and driving standards of some drivers. Safety and comfort are very important to us, and your feedback will be shared with the relevant team to review. Please also report such trips directly through the in-app Support (☰ Menu > Support) so we can take appropriate action.