Artis Opus Reviews 620

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the products, particularly the brushes, noting their durability and effectiveness compared to other brands. Consumers appreciate the fast delivery service and the careful packaging of items. The customer service team is frequently mentioned for being helpful, responsive, and dedicated to ensuring a positive experience. People also highlight the value of the company's YouTube channel, which offers helpful tutorials. While some reviewers mention that the products are a bit expensive, they generally agree that the quality justifies the cost. Overall, reviewers express high satisfaction with both the products and the level of customer care provided.

Based on these reviews

Rated 5 out of 5 stars
Verified

In all honesty, upgrading brushes has made all the difference for me. Painting had been trending towards being un fun and very discouraging. Trying to paint with cheap brushes was a miserable experien... See more

Company replied

Rated 5 out of 5 stars
Verified

honestly they are expensive but unlike others i believe the expense is worth it. i have tried many brushes in the past and still by today i prefer artus opus brushes.

Company replied

Rated 5 out of 5 stars
Verified

The quality of the brushes I have ordered are beyond compare. I Have used many different types of brushes, but no brush holds a point better, feels as good, or retains it's shape (the belly) more than... See more

Company replied

Rated 5 out of 5 stars
Verified

Great. There was an item missing and they were fast at responding and sending another one back with extra gift inside. i am very grateful.

Company replied

Rated 5 out of 5 stars
Verified

Well Well Well… so i decided to buy some brushes of the Series M since the Series D was such a delight to work with. So I ordered them, but they got lost in transit which was a bummer. Much to my deli... See more

Company replied

Rated 4 out of 5 stars
Verified

The brushes are amazing! However, buying from the UK while living in Spain comes with quite a few extra taxes. The company kindly refunded me part of the cost, which I really appreciate. It’s not thei... See more

Company replied

Rated 5 out of 5 stars
Verified

Fast response and very decent delivery time, and thankfully solid tracking. Products are just as nice in hand as in the pictures, if not even better. The one improvement I'd like to see, as an EU c... See more

Company replied

Rated 5 out of 5 stars
Verified

Artist Opus an awesome company. I got my product in a timely fashion, and the Dirty Down rust perfect after some shaking (There was slight separation in the paint, but I think that's either normal, or... See more

Company replied

Rated 5 out of 5 stars
Verified

These brushes made me a better minipainter. Or rather, they pick up my slack perfectly. The difference between these and synthetics is enormous, and these are even a touch above the other top tier kol... See more

Company replied

Rated 5 out of 5 stars
Verified

So, I do not PERSONALLY use these brushes. My boyfriend is an avid miniature painter and absolutley LOVES the S & M (ha!) Series sets. According to him they are thee best brushes out there! Delivery w... See more

Company replied

Rated 5 out of 5 stars
Verified

Quality products, if a little on the expensive side, but the quality for the price is felt. When it comes to brushes that don't split and hold their tip for mini painting I've not found better than t... See more

Company replied

Rated 3 out of 5 stars
Verified

The brushes are just quality above the competition. The bristles are focused and dense, holding pigment well. The bristles don't shed at all. These guys have lasted a lot longer than other brus... See more

Rated 5 out of 5 stars
Verified

The brushes are fantastic, best I’ve used. Had the “D” series & was toying with the idea of levelling up the rest of my brushes so took the release of the “Tooth & Talon” collab as a sign to lash out... See more

Rated 5 out of 5 stars
Verified

I have only used the brushes on three projects so far, but the difference is astounding compared to previous drybrushes I have used. I previously used the Citadel drybrushes and some makeup brushes b... See more

Company replied

Rated 5 out of 5 stars
Verified

The overall experience of ordering and having the items shipped is pretty seamless. The items arrived carefully packaged and cushioned, with the smaller brushes taped in so they do not rattle arou... See more

Company replied

Rated 5 out of 5 stars
Verified

The youtube channel has made me into a much better painter. It has, in fact, saved me a lot of time and headaches by refining my drybrush technique to the point where a few touch ups make them smoot... See more

Company replied

Rated 5 out of 5 stars
Verified

Amazing customer service, really helpful advice with what items to pick. You can tell they care about your experience, and that they don’t just want to sell you the most expensive product. The brush... See more

Company replied

Rated 5 out of 5 stars
Verified

Artis opus are the company that revolutionised dry brushing taking it from a technique used mainly for just raised details to a method that worked on flat panels and looked airbrushed. Their brushes a... See more

Company replied

Rated 4 out of 5 stars
Verified

It was great! But you guys didnt put any of the shipping information in shop so I couldn't anxiously see when my brushes were coming xD Thats nitpicky at best tho, have no complaints love my brushe... See more

Company replied

Rated 5 out of 5 stars
Verified

Quality of the products and excellent packaging. Great client support (very responsive - capable of adding a product I had forgotten after having paid)

Company replied

Rated 5 out of 5 stars
Verified

I love my artis opus brushes a lot and have bought 7 of the box d sets over the years as some of the boxes etc have such lovely art work on them. The new box for holding a kit your working on is not t... See more

Company replied

Rated 5 out of 5 stars
Verified

I have tried so many, so called, top end brushes to paint miniatures and all have failed. I eventually gave in and bought Artis Opus brushes, I was put off by the price as they are considerably more e... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent company, I love all my Artis Opus brushes and the painting handle has truly changed my hobby life. As someone with large hands, I’ve never found a handle I liked - the goose egg feels so goo... See more

Company replied

Rated 5 out of 5 stars
Verified

I understand it takes time to ship and deliver a product. I ordered several items which are very reasonably priced from this vendor. Anywhere else would have cost me more so the several weeks it took... See more

Company replied

Rated 5 out of 5 stars
Verified

The first shipment was lost in international transport, the next shipped for free at the expense of Artis Opus has already arrived. Everything was handled without any problems and courteously. I highl... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered 2 items and only received one and was sent the wrong size of the other. Contacted support and then immediately responded and asked if I wanted a replacement or a refund. I asked for a replacem... See more

Company replied

Rated 5 out of 5 stars
Verified

Awesome project, well packed and delivered quickly. Really high quality items and always happy with a bonus sticker and pen, because who doesn't love a cheeky freebie!

Company replied

Rated 3 out of 5 stars
Verified

A good product. But not declaring taxes and customs in front makes me not buy from the EU again, because the price in the end was nearly doubled because of import taxes and service markup from the cus... See more

Company replied

Rated 5 out of 5 stars
Verified

All great! Cabinets are wonderful, perfectly packed and easy to install. Artis Opus people are proactive and kindly help me with a problem with delivery. Highly recommended. All Artis Opus products ar... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent products and quick international shipping. Brushes are outstanding and case is very nice. Would be nice to have space to be able to store a few more brushes.

Company replied

Rated 5 out of 5 stars
Verified

This review is for the sponsorship Artis Opus provided for my upcoming Warhammer 40k Major, the Rook's 40k Open. I just want to highlight how enormously generous Artis Opus was in providing such suppo... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy ordering and fast delivery even with a bit of custom engraving. Brushes are excellent, holding a point and plenty of body for fewer trips to the wet palette. Hope they will give many months of... See more

Company replied

Rated 5 out of 5 stars
Verified

Fast shipping! The brushes are excellent quality and with the help of the brush conditioner, should last a very long time. I have put my series M size 2, series S size 0, and small drybrush through th... See more

Company replied

Rated 5 out of 5 stars
Verified

good exchanges, good wrapping, good shipment, tremendous products & video tutorials ! glad i could afford these

Company replied

Rated 5 out of 5 stars
Verified

Perfect brushes nice box to keep these brushes in I’m only using these on figure painting very quick delivery very happy

Company replied

Rated 5 out of 5 stars
Verified

Fast and friendly service with high quality items a little overpriced but isn’t everything these days..the egg miniature holder is very versatile and perfect for intense painting sessions

Company replied

Rated 4 out of 5 stars
Verified

I gave it 1 star because I had a problem. I decided to try their brushes on the recommendation of other professional painters. Despite the high price, I was looking for quality brushes. To my surpri... See more

Company replied

Rated 4 out of 5 stars
Verified

I was worried about the delivery from England to Canada during a Canada Post Strike but the brushes came a lot faster than I excepted. The brushes are great. they keep their point and if they los... See more

Company replied

Rated 3 out of 5 stars
Verified

While I am super happy with the quality of the brushes, and they arrived within the expected period, it’s difficult for me to give this order 5 stars, due to the fact I paid the extra money to have my... See more

Company replied

Rated 5 out of 5 stars

This is my second time working with Artis Opus, and I cannot express how much I adore the product—but more importantly, the customer service. On my last order, the app I was using to track the pac... See more

Company replied

Rated 5 out of 5 stars
Verified

The brushes arrived earlier than I expected. I was afraid that they would be damaged in transit since there was no box but they arrived without any issue.

Company replied

Rated 5 out of 5 stars
Verified

Brushes are amazing. I could literally see the difference between my previous works with old brushes and new series D and S. Night and day. Still need to unlock a full potential of S series but D are... See more

Company replied

Rated 5 out of 5 stars
Verified

good brushes, shipping was quick considering they shipped from the UK to Canada. had import fees though but that was expected

Company replied

Rated 4 out of 5 stars
Verified

Product itself: 10 stars!!! Out of this world quality!! The shipping: probably 3-4 stars. Just temper expectations on when you think it will come and you will be alright because it is worth the wait!... See more

Company replied

Rated 5 out of 5 stars
Verified

Great products ! The parcel was delivered to France, undamaged because it was well wrapped up ! I also had no issues with custom.

Company replied

Rated 5 out of 5 stars
Verified

Very quick turn around on order and they responded quickly to any issues I had.

Company replied

Rated 5 out of 5 stars
Verified

High quality and prompt service. Incredibly beautiful and functional brushes. Would never use anything else

Company replied

We perform checks on reviews


Company details

  1. Hobby Store

Written by the company

The finest brushes for passionate artists, hand-crafted by artisans using true Kolinsky Sable. Artis Opus is dedicated to providing you with the ultimate painting experience, offering tools that meet the highest standards of performance and longevity. Our products are built to withstand the rigors of intensive use, allowing you to paint with confidence and precision for years to come.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

620 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Good brushes

July 18, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for your order and feedback! We look forward to hearing from you again!

Kind regards,
Charlie

Rated 3 out of 5 stars
Verified

A good product

A good product. But not declaring taxes and customs in front makes me not buy from the EU again, because the price in the end was nearly doubled because of import taxes and service markup from the customs office

July 18, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

While we are unable to refund customs fees directly, we can get the UK VAT refunded for you. If you'd like to reach out to us at support@artis-opus.com with your number, we can process that for you.

Kind regards,
Charlie

Rated 5 out of 5 stars
Verified

Great Quality Brushes

The brushes are great quality and hold their points really well. I've used a lot of different brush brands and these are my favourite by far.

July 25, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you very much for the review, it's very much appreciated!

Kind regards,
Charlie

Rated 4 out of 5 stars
Verified

Great Product, Slow Shipping

Product itself: 10 stars!!! Out of this world quality!! The shipping: probably 3-4 stars. Just temper expectations on when you think it will come and you will be alright because it is worth the wait! The wait just sucks a bit.

July 22, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

We sorry for any delays that might have occurred during the shipping of your order.
We are beyond happy to hear that you're enjoying our products however!

Kind regards,
Joe.

Rated 5 out of 5 stars
Verified

Quick

Nicely packaged, quick shipping, great product!

July 22, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for taking the time to leave us your review. We really appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars
Verified

Brushes and egg

I have the Series S brushes, the Series M brushes, and the painting egg! I highly recommend them all! The items feel great in the hand, the quality is fantastic, and I love the look of Artis Opus products.

July 15, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

We're beyond happy to hear you're enjoying all of our products.

Kind regards,
Joe.

Rated 4 out of 5 stars
Verified

It was great

It was great! But you guys didnt put any of the shipping information in shop so I couldn't anxiously see when my brushes were coming xD

Thats nitpicky at best tho, have no complaints love my brushes, will be back for the painting ones in a few paychecks :3

July 22, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you for your feedback, I apologise that you were unable to track your order. I'll be sure to pass this on to our fulfilment team.

Kind regards,
Joe.

Rated 5 out of 5 stars
Verified

Love their brushes!

Love their brushes and their customer service is class. Found my sole brush supplier for all of my hobbying needs.

July 21, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for your kind review. We will be sure to pass this on to our Customer Service team.

Kind regards,
Joe.

Rated 5 out of 5 stars
Verified

Friendly business

Friendly business, specialized staff and excellent quality products.

July 14, 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

We really appreciate your review! It means a lot to us.

Kind regards,
Joe.

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service. Products well packaged and delivered quickly. Brushes are incredible.

July 21, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

We're beyond pleased that you had such a pleasant experience shopping with us.

Kind regards,
Joe.

Rated 5 out of 5 stars
Verified

Great brushes

Great brushes ! Too bad i have to pay customs duties from UK if i order directly. :(

July 18, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

We apologise that you had to pay Customs Fee's on your order, unfortunately these fees are imposed by your local customs office.
We are always happy to refund duplicated UK VAT on orders to help with these fees.
Thank you for your review too, It is greatly appreciated.

Kind regards,
Joe.

Rated 5 out of 5 stars
Verified

Great con great product

Very good experience great product friendly hosts. I recommend thirty products unconditionally.

August 1, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you for taking the time to leave us the review and for recommending us. It means a lot.

Kind regards,
Joe.

Rated 5 out of 5 stars
Verified

Easy ordering and fast delivery even…

Easy ordering and fast delivery even with a bit of custom engraving. Brushes are excellent, holding a point and plenty of body for fewer trips to the wet palette. Hope they will give many months of use. Now about those dry brushes…..

July 17, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you for taking the time to leave us this review, we're beyond pleased that you're enjoying your brushes.

Kind regards,
Joe.

Rated 5 out of 5 stars
Verified

Quality product

Quality product, good customer support.

July 14, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much! If there’s anything else we can help you with just get in touch!

Kind regards,
Charlie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look