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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers have voiced significant concerns about various aspects of this company. Many reviewers report issues with contacting customer support and express dissatisfaction with the refund process. Additionally, consumers report problems related to payments. The location of the business is another source of concern for people. While some reviewers have differing opinions about the website, the general sentiment leans towards a negative experience. Overall, people report a negative experience with the business.

Based on these reviews

Rated 1 out of 5 stars

Like many others on here I have been scammed. I’ve deposited. I’ve sent information that has been requested to be able to withdraw winnings. And many emails later still not had account verified to be... See more

Company replied

Rated 1 out of 5 stars

Fake reviews. Scam website. Despite claiming on Trustpilot to email and deal with complaints this scam site will never pay winnings AND will Confiscate funds. If you have been stupid e... See more

Company replied

Rated 1 out of 5 stars

Emma Carter Senior Manager has not called me to process my 6 deposit refunds as promised. I have provided the below information 20 times, do not ask me for this further. Hi AP, You’ve wri... See more

Company replied

Rated 1 out of 5 stars

You asked TrustPilot for further information (phone number) which I have provided 20 times and provided again. Emma Carter Senior Manager has not called me to process my 6 deposit refunds, as promised... See more

Company replied

Rated 1 out of 5 stars

Emma Carter Senior Manager has not called me to process my 6 deposit refunds as promised. I have provided the below information 20 times, do not ask me for this further. Hi AP, You’ve wr... See more

Rated 1 out of 5 stars

This will be my last message on here. I have been advised to contact yourselves, one more time. You have not contacted me since 16 September. I will be officially raising this with the Poli... See more

Company replied

Rated 1 out of 5 stars

6 deposit refunds not processed and no call from Emma Carter Senior Manager as promised to process my refunds. Absolutely terrible. Email sent and closed by MadCasino without response. Request #... See more

Rated 1 out of 5 stars

Ignore the replies to reviews. Every review I place there is a response saying they have contacted me and someone is investigating. It’s all a smokescreen. Nothing is done. Never bee... See more

Rated 1 out of 5 stars

Absolutely horrendous at verification and any form of customer support. Wanted to withdraw some winnings over a week ago and still haven't even had a response to say they've verified my account. Stay... See more

Rated 1 out of 5 stars

Part of a group of casinos run by and outfit called Softon. They are not licenced to take bets in the UK (if at all) as many have reviewers have said, these people will not pay you if you win. Telling... See more

Company replied

Rated 1 out of 5 stars
Verified

🕵️‍♀️ MadCasino: A Totally Legitimate Operation (Wink) Where “winning” is just the start of your emotional journey. 🎯 Our Core Values: • Take First, Ghost Later™ • We ❤️ Gr... See more

Company replied

Rated 1 out of 5 stars

Played last Saturday and won £2,500 and still no further forward with trying to cash it out, I sent my documents straight away for verification and withdrew it. I’ve tried to speak with the chat and t... See more

Company replied

Rated 1 out of 5 stars

This Company is out to fleece you. Be warned. Withdrawals take for ever, never actually completed one. I won a large amount over several days and because they add a bonus to deposits. I played slots... See more

Company replied

Rated 1 out of 5 stars

don't used them they wIll ROB YOU if you win any money and go to withdraw they will put on hold ie review then ask you for id confirmation trust me they want blood type DNA then after a week or more... See more

Company replied

Rated 1 out of 5 stars
Redirected

They’re fast when it comes to taking deposits, but cashing out is a whole other story. I was told my documents would be checked within 48 hours, and now it’s been well over 90 with no reply. I’ve gon... See more

Company replied

Rated 1 out of 5 stars

I have still not received my 6 deposit refunds, that you have promised on multiple occasions for months. You said my enquiry has been escalated for urgent review. I have not been contacted. I... See more

Rated 1 out of 5 stars

Mad Casino. Never took the right actions when i was rejected. From thier site. They allowed me to pump money in. to the tune of 500 sterling. Made countless excuses on id checks and then. refused to... See more

Company replied

Rated 1 out of 5 stars

Oprecht het meest trieste casino dat er is. Ze bellen je op, geven je een bonus en als je wat wint krijg je de volgende mail. “ Hello Valencio, I hope this email reaches you well. We are sen... See more

Company replied

Rated 1 out of 5 stars

Banned me after I won 1700 euros after depositing a 100 euros They said I broke there terms and condition don't use this awful website spend 1 week trying to get money , two weeks trying to verify w... See more

Company replied

Rated 1 out of 5 stars

I have still not received my 6 deposit refunds, that you have promised on multiple occasions for months. You said my enquiry has been escalated for urgent review. I have not been contacted. I... See more

Company replied

Rated 1 out of 5 stars

Stay away The slots on this site are absolutely fixed. They don't play the same as other REAL casinos do. You never hit a feature for free spins. Should be closed down. These posative reviews are fals... See more

Company replied

Rated 4 out of 5 stars
Redirected

My experience was pleasant. The games are easy to understand and follow. I would reccomend Mad Casino because of the convenience that you can play and potentially win money.

Company replied

Rated 1 out of 5 stars

Scam casino with rigged games, bonus payouts are an absolute joke and these knobs need closing down. STAY FAR AWAY from this pathetic scam site

Company replied

Rated 1 out of 5 stars

I, like many others, have deposited quite a bit to their casino, but last week, I won a little back, €550 and since then I have been told that there is a delay and they are looking into it. My a... See more

Company replied

Rated 1 out of 5 stars

Speel hier niet deze casino is zo slecht dat je niks wint in 1 dag 400 euro erin en heeft mij letterlijk niks gegeven waardeloze casino vieze werkers ze hebben nergens verstand van mensen klaag ze aan... See more

Company replied

Rated 1 out of 5 stars

This is an absolute scam. STAY AWAY. I had no problems depositing a lot of money. I finally won but they do not pay out. They keep saying it will take 36 hours, it needs verification etc etc. But afte... See more

Rated 4 out of 5 stars
Redirected

Madcasino is a good website with an easy to use design. The games load quickly and the site feels smooth. It offers a fun experience and is reliable for playing online better than other casinos i trie... See more

Rated 1 out of 5 stars

Dont play on this casino, they do everything to not pay out a Winn, they log you out from the game Wen it go well, more than 6000 euro they scam me on, so be careful and dont play mad casino

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Company details

  1. Online Casino or Bookmaker

Written by the company

Welcome to MadCasino, where excitement, entertainment, and winning come together in a thrilling online gaming experience. We are committed to providing you with a safe, secure, and enjoyable environment to explore your favorite casino games. We aim to deliver the ultimate online casino experience by offering a diverse range of slots, live and sport games, outstanding customer support, and a fair, transparent gaming platform that ensures every player has a chance to win.


Contact info

2.2

Poor

TrustScore 2 out of 5

424 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Mad casino scammers!

I decided to take a chance, and the 200% bonus attracted me. I made a deposit of 18,000 rubles, lost, and won 130,000 rubles from the bonuses. They didn't pay me for more than 10 days, and then they simply wrote that I had violated something and cheated on the winnings. Don't get involved with this garbage

October 18, 2025
Unprompted review
Rated 1 out of 5 stars

A question to Madcasino.

A question to Madcasino.
If you don’t accept UK players. Why do you have players on here who praise you from the U.K. and you reply to there reviews with satisfaction of the praise. When they say fast payouts and great customer service. When you don’t accept U.K. players and don’t pay out winnings to U.K. players. This is a simple question to ask and respond to.

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use what so ever

Do not use what so ever! I deposited done all the kyc withdrew a €1000 after spending loads and completing wagering requirements! I like to spin at €5 a go but they said maximum bet on the bonus was €3 come to withdraw next day had an email saying refused and took away the winnings saying I played over the max bet which they are now saying €2 max bet. Basically they didn't want to pay my winnings and come up with some bulls***t excuses so definitely a scam site stay well away!

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

6 Deposits Refund

I have followed exactly as you have said 3 days ago. Yet my 6 deposits refunds have still not been processed.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

Yeah the site is a scam literally every…

Yeah the site is a scam literally every single bass bonus you will never ever get past the first stage I must of had 20 bonuses not once did I ever hit the second stage .

The hacksaw games are impossible to get a bonus on like £500 spins not one oh no I got one and got £3 from it £1 spins so yeah I know hacksaw is hard but this site just doesn’t feel right .

Honestly how do these casino and game publishers allow these sites to use there games it’s a joke so much conning in casinos now days I literally am staying away from slots online as it’s all a scam nowadays .

So day later i thought it is gambling after all so today I’ve deposited £300 I’ve had about 8-10 bass bonuses still never ever got past level 1 in total prob had about 30-35 bonuses not once have I got past the first level and majority time I’m getting 20x my bet . Yes hacksaw is still impossible to get a bonus the whole site is a complete scam I’m trying to find out through hacksaw and prismatic if they have the licence to use there slots as I find it so so strange how bad it is and how dodgy the whole site feels .

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Stay clear of these corrupt bastards

Stay clear of these corrupt bastards. I'm going gambling commission with these for sure.

They reply with this but never do anything corrupt bastards 👇

October 11, 2025
Unprompted review
Mad Casino logo

Reply from Mad Casino

We’re sorry to hear you feel this way. We take every complaint seriously and would like to understand what went wrong in your experience. Please reach out to complaints@madcasino.io with your registered email and a brief description of the issue, and our team will investigate it carefully and provide you with a written update.

Kind regards,
MadCasino

Rated 1 out of 5 stars

I just feel the site is so rigged…

I just feel the site is so rigged literally every bonus wanted to give me the minimum it could £1 spin bonuses all given £20 less got about 10 bonuses all the same dog house 17 free spins £22 . I know it’s a gamble but also my gut is massively telling me it’s rigged and the site is playing with the slots so you never really get anything just gives you bonuses to lure you in like it did me .

October 13, 2025
Unprompted review
Mad Casino logo

Reply from Mad Casino

We’re sorry to hear that your experience left you feeling this way. All our games operate on certified random number generators, so results are never influenced or adjusted by the casino. We completely understand how frustrating it can be when luck doesn’t go your way, especially during bonus rounds.

If you’d like us to look into your gameplay history or clarify how bonuses work, please reach out to our support team at support@madcasino.io and we’ll be happy to assist further.

Kind regards,
MadCasino

Rated 1 out of 5 stars

This casino is a real scam casino 100%.

This casino is a real scam casino 100%.
They scam me on 6300 euro total,
Every time i play the game log me out, i logg in and it not working, after 5-10 minits it work but the game go in slowmotion and it only eat the money, i newer get a win, i write to them and explain the situation, the told me to tell them Wen it happen again, next time i play and it happen a contract them directly and told them to check up, they dont answer me back, then i write to them and told them that i want my money back cus this is not right what happen, every time same things happen, samthing is wrong, but no money back, then i read on Trustpilot about Mad casino and ther i read same problem that other people have Wen they play, and i get email from Mad Casino and they write that its nothing wrong on my play account, real bullishit, they are scammers and Mad Casino is a rigged casino, not possible to win at all, all money you deposit you lose and the game go in slowmotion, and log you out 10-15 times every time you deposit and play.
SCAM SCAM SCAM CASINO.

August 27, 2025
Unprompted review
Mad Casino logo

Reply from Mad Casino

We’re sorry to hear that you’ve had such a frustrating experience while playing. We completely understand how concerning it can be to encounter technical issues and feel unsupported. Please know that our platform does not interfere with gameplay or outcomes — all games are provided by licensed developers and operate independently through certified random number generators.

We’d really like to take a closer look at the connection and session issues you mentioned. Could you please contact us at complaints@madcasino.io with your account details and any timestamps of when this occurred? Our team will review your case thoroughly and get back to you with an update as soon as possible.

Kind regards,
MadCasino

Rated 1 out of 5 stars

Withdrawal problems? Can't even get a win to withdraw anything.

Who are these people struggling to withdraw money? I can't even get a win to withdraw.

Played many Casino sites in my time. Rarely get a bonus on this one. And when I do, never more than 40x. Even High Street FOBTs have a 500x Jackpot.

Some games don't even show the potential mini, maxi, grand jackpot etc, which made me think this is run by some guys in a basement somewhere and are happy to take the money.

Never pays out.

October 12, 2025
Unprompted review
Mad Casino logo

Reply from Mad Casino

We’re sorry to hear that your experience has been disappointing. We understand how discouraging it can feel when the results aren’t what you hoped for, especially after multiple sessions. All of our games are supplied by certified providers and operate with independent random number generators to ensure fair play and transparency.

If you’d like, our team can review your recent gameplay or look into the specific games where you noticed missing jackpot information. Please contact us at support@madcasino.io so we can assist you directly.

Kind regards,
MadCasino

Rated 1 out of 5 stars

SCAM CASINO

As so many others have reported this casino is a pure scam, they will never pay out your winnings. I won 1000 Euro on MadCasino and 3800 Euro on their sister site TucanCasino and they closed my account claiming i breached their terms, without specifying which part of their terms i supposedly breached. Mind you i only got an email from TucanCasino, MadCasino just closed my account without giving me any information. I have written several emails to their support, both to MadCasino and TucanCasino, with the first email being over a week ago and they have completely ignored me. Never deposit to "Softon Ltd" casinos, they are all a complete scam.

UPDATE:
Contacted their complaints department as suggested in their reply and the only thing they responded with was "banned due to breach on tucan - refund tf provided from tucan email". No information on what the supposed breach of terms was, and no information about why a supposed breach on Tucan means that they can just steal my winnings on MadCasino.

Also no thank you to the 25 Euro that you offered me to delete my Trustpilot review.

October 3, 2025
Unprompted review
Mad Casino logo

Reply from Mad Casino

We’re sorry to hear about your experience and understand how upsetting it must be to have your accounts closed without a clear explanation. We want to review your case carefully to clarify what happened and ensure all correspondence is properly addressed.

Please contact complaints@madcasino.io from your registered email and include any emails or documents related to both MadCasino and TucanCasino. Our compliance team will investigate thoroughly and provide a written response.

Kind regards,
MadCasino

Rated 5 out of 5 stars

Customer support

Customer support is on another level. they help with literally everything.

October 6, 2025
Unprompted review
Mad Casino logo

Reply from Mad Casino

Thank you so much for your kind words. We’re really happy to hear that our support team made a great impression and was able to help you with everything you needed. We’ll be sure to share your feedback with them — it’ll definitely make their day. Hope you continue enjoying your time at MadCasino.

Kind regards,
MadCasino

Rated 1 out of 5 stars

Speel hier niet deze casino is zo…

Speel hier niet deze casino is zo slecht dat je niks wint in 1 dag 400 euro erin en heeft mij letterlijk niks gegeven waardeloze casino vieze werkers ze hebben nergens verstand van mensen klaag ze aan als je Unibet en andere casino’s kan aanklagen kan je deze casino ook aanklagen massaal naar ksa eis je geld terug heb gelezen iemand heeft 108000 euro gewonnen en zijn account is geblokkeerd people charge this casino this casino is not correct people go to your laywer believe me this casino you can charge everybody get his right to fight when we dont do that this casino wins dont let this casino win when you want to charge this casino go to ksa en this lawyer its very good loonsteinadvocaten go to Google en search for this lawyer hé is very good and help you with everthing

September 30, 2025
Unprompted review
Mad Casino logo

Reply from Mad Casino

Het spijt ons te horen dat je zo’n negatieve ervaring hebt gehad. We begrijpen dat dit erg frustrerend is en willen graag meer inzicht krijgen in wat er precies is gebeurd met je account en je spelervaring.

Neem alsjeblieft contact op met complaints@madcasino.io via je geregistreerde e-mailadres en voeg relevante informatie of correspondentie toe, zodat ons team je situatie zorgvuldig kan onderzoeken en je een schriftelijk antwoord kan geven.

Met vriendelijke groet,
MadCasino

Rated 5 out of 5 stars

i like this casino

October 4, 2025
Unprompted review
Mad Casino logo

Reply from Mad Casino

Thanks a lot for your feedback! We’re really glad to hear you’re enjoying your time at MadCasino. It’s great to have you with us, and we hope you keep having fun exploring all the games and features we offer.

Kind regards,
MadCasino

Rated 1 out of 5 stars

Fake reviews

Fake reviews. Scam website.

Despite claiming on Trustpilot to email and deal with complaints this scam site will never pay winnings AND will Confiscate funds.

If you have been stupid enough to deposit to this site contact the bank and raise fraud complaint.

If you are reading here before depositing don’t deposit. Look at all the fake / paid reviews.

AVOID AVOID AVOID

September 24, 2025
Unprompted review
Mad Casino logo

Reply from Mad Casino

We’re sorry to hear that you feel this way and understand your frustration regarding your experience. We can assure you that all withdrawals are handled in accordance with our terms and verified procedures. Funds are never withheld without a valid reason, and every case is reviewed carefully by our payments and compliance teams.

We’d really like the opportunity to look into your situation further. Please contact complaints@madcasino.io with your account details so we can review your case and provide you with a clear explanation.

Kind regards,
MadCasino

Rated 5 out of 5 stars

Mad Casino offers fun games

Mad Casino offers fun games, smooth gameplay, and a wide variety of choices for enjoyable entertainment.

September 28, 2025
Unprompted review
Mad Casino logo

Reply from Mad Casino

Thank you for your kind words. We’re delighted to hear you’re enjoying the variety of games and the smooth experience on our platform. It’s great knowing MadCasino brings you fun and entertainment — that’s exactly what we aim for.

Kind regards,
MadCasino

Rated 5 out of 5 stars
Redirected

Great Gaming Experience

MadCasino surprised me in a good way. The site is smooth, games run without glitches, and the variety keeps things interesting. My withdrawal went through without issues, and support was quick to respond when I had a question. Overall, it feels fair and reliable. I actually enjoy playing here.

September 25, 2025
Unprompted review
Mad Casino logo

Reply from Mad Casino

Thank you so much for sharing such a thoughtful review. We’re really glad to hear that everything from gameplay to withdrawals and support went smoothly for you. It’s great knowing you’ve found MadCasino both enjoyable and reliable — that means a lot to us. We look forward to keeping your experience just as positive in the future.

Kind regards,
MadCasino

Rated 1 out of 5 stars

Scam casino with rigged games

Scam casino with rigged games, bonus payouts are an absolute joke and these knobs need closing down. STAY FAR AWAY from this pathetic scam site

September 25, 2025
Unprompted review
Mad Casino logo

Reply from Mad Casino

We’re sorry to hear about your negative experience and appreciate you taking the time to share your feedback. We understand how frustrating it can be when luck doesn’t go your way, especially during bonus rounds. Please know that all our games come directly from licensed providers and operate through certified random number generators to ensure fair results.

If you’d like us to review your account activity or clarify how our bonuses work, please reach out to support@madcasino.io and we’ll be happy to take a closer look.

Kind regards,
MadCasino

Rated 5 out of 5 stars
Redirected

I tried MadCasino and honestly I found…

I tried MadCasino and honestly I found it quite interesting. There are plenty of games available, from slots to sports, and the odds felt fair enough to give some good wins. I also liked the welcome bonus for new users, which makes it easier to explore the website and try things out. The platform looks legit, and the withdrawal process was smooth in my experience. Whenever I had a question, the customer support was very responsive and helpful.

September 25, 2025
Unprompted review
Mad Casino logo

Reply from Mad Casino

Thank you for sharing such a detailed and positive review. We’re delighted to hear that you enjoyed the range of games, found the odds fair, and had a smooth experience with your withdrawals. It’s also great to know our support team was responsive when you needed them. We truly appreciate your kind words and hope you continue to enjoy your time at MadCasino.

Kind regards,
MadCasino

Rated 4 out of 5 stars
Redirected

My experience was pleasant

My experience was pleasant. The games are easy to understand and follow. I would reccomend Mad Casino because of the convenience that you can play and potentially win money.

September 24, 2025
Unprompted review
Mad Casino logo

Reply from Mad Casino

Thank you for taking the time to share your experience. We’re glad to hear you found the games easy to follow and that you enjoyed the overall experience. It’s great to know you’d recommend MadCasino — that means a lot to us. We hope your future sessions are just as fun and rewarding.

Kind regards,
MadCasino

Rated 1 out of 5 stars

Stay away The slots on this site are…

Stay away The slots on this site are absolutely fixed. They don't play the same as other REAL casinos do. You never hit a feature for free spins. Should be closed down. These posative reviews are false on here.

September 24, 2025
Unprompted review
Mad Casino logo

Reply from Mad Casino

We’re sorry to hear that you feel this way. All our games come from certified providers and run on independent systems that ensure fairness, but we understand how frustrating it can be when the results don’t go your way. We appreciate you taking the time to share your perspective and will pass your feedback along to the relevant team.

If you’d like us to look into your account or game history, please reach out to support@madcasino.io and we’ll review it for you.

Kind regards,
MadCasino

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