Like many others on here I have been scammed. I’ve deposited. I’ve sent information that has been requested to be able to withdraw winnings. And many emails later still not had account verified to be... See more
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Welcome to MadCasino, where excitement, entertainment, and winning come together in a thrilling online gaming experience. We are committed to providing you with a safe, secure, and enjoyable environment to explore your favorite casino games. We aim to deliver the ultimate online casino experience by offering a diverse range of slots, live and sport games, outstanding customer support, and a fair, transparent gaming platform that ensures every player has a chance to win.
United Kingdom
Replied to 92% of negative reviews
Typically replies within 1 week
I decided to take a chance, and the 200% bonus attracted me. I made a deposit of 18,000 rubles, lost, and won 130,000 rubles from the bonuses. They didn't pay me for more than 10 days, and then they simply wrote that I had violated something and cheated on the winnings. Don't get involved with this garbage
A question to Madcasino.
If you don’t accept UK players. Why do you have players on here who praise you from the U.K. and you reply to there reviews with satisfaction of the praise. When they say fast payouts and great customer service. When you don’t accept U.K. players and don’t pay out winnings to U.K. players. This is a simple question to ask and respond to.
Do not use what so ever! I deposited done all the kyc withdrew a €1000 after spending loads and completing wagering requirements! I like to spin at €5 a go but they said maximum bet on the bonus was €3 come to withdraw next day had an email saying refused and took away the winnings saying I played over the max bet which they are now saying €2 max bet. Basically they didn't want to pay my winnings and come up with some bulls***t excuses so definitely a scam site stay well away!
I have followed exactly as you have said 3 days ago. Yet my 6 deposits refunds have still not been processed.
Yeah the site is a scam literally every single bass bonus you will never ever get past the first stage I must of had 20 bonuses not once did I ever hit the second stage .
The hacksaw games are impossible to get a bonus on like £500 spins not one oh no I got one and got £3 from it £1 spins so yeah I know hacksaw is hard but this site just doesn’t feel right .
Honestly how do these casino and game publishers allow these sites to use there games it’s a joke so much conning in casinos now days I literally am staying away from slots online as it’s all a scam nowadays .
So day later i thought it is gambling after all so today I’ve deposited £300 I’ve had about 8-10 bass bonuses still never ever got past level 1 in total prob had about 30-35 bonuses not once have I got past the first level and majority time I’m getting 20x my bet . Yes hacksaw is still impossible to get a bonus the whole site is a complete scam I’m trying to find out through hacksaw and prismatic if they have the licence to use there slots as I find it so so strange how bad it is and how dodgy the whole site feels .
Stay clear of these corrupt bastards. I'm going gambling commission with these for sure.
They reply with this but never do anything corrupt bastards 👇
Reply from Mad Casino
I just feel the site is so rigged literally every bonus wanted to give me the minimum it could £1 spin bonuses all given £20 less got about 10 bonuses all the same dog house 17 free spins £22 . I know it’s a gamble but also my gut is massively telling me it’s rigged and the site is playing with the slots so you never really get anything just gives you bonuses to lure you in like it did me .
Reply from Mad Casino
This casino is a real scam casino 100%.
They scam me on 6300 euro total,
Every time i play the game log me out, i logg in and it not working, after 5-10 minits it work but the game go in slowmotion and it only eat the money, i newer get a win, i write to them and explain the situation, the told me to tell them Wen it happen again, next time i play and it happen a contract them directly and told them to check up, they dont answer me back, then i write to them and told them that i want my money back cus this is not right what happen, every time same things happen, samthing is wrong, but no money back, then i read on Trustpilot about Mad casino and ther i read same problem that other people have Wen they play, and i get email from Mad Casino and they write that its nothing wrong on my play account, real bullishit, they are scammers and Mad Casino is a rigged casino, not possible to win at all, all money you deposit you lose and the game go in slowmotion, and log you out 10-15 times every time you deposit and play.
SCAM SCAM SCAM CASINO.
Reply from Mad Casino
Who are these people struggling to withdraw money? I can't even get a win to withdraw.
Played many Casino sites in my time. Rarely get a bonus on this one. And when I do, never more than 40x. Even High Street FOBTs have a 500x Jackpot.
Some games don't even show the potential mini, maxi, grand jackpot etc, which made me think this is run by some guys in a basement somewhere and are happy to take the money.
Never pays out.
Reply from Mad Casino
As so many others have reported this casino is a pure scam, they will never pay out your winnings. I won 1000 Euro on MadCasino and 3800 Euro on their sister site TucanCasino and they closed my account claiming i breached their terms, without specifying which part of their terms i supposedly breached. Mind you i only got an email from TucanCasino, MadCasino just closed my account without giving me any information. I have written several emails to their support, both to MadCasino and TucanCasino, with the first email being over a week ago and they have completely ignored me. Never deposit to "Softon Ltd" casinos, they are all a complete scam.
UPDATE:
Contacted their complaints department as suggested in their reply and the only thing they responded with was "banned due to breach on tucan - refund tf provided from tucan email". No information on what the supposed breach of terms was, and no information about why a supposed breach on Tucan means that they can just steal my winnings on MadCasino.
Also no thank you to the 25 Euro that you offered me to delete my Trustpilot review.
Reply from Mad Casino
Customer support is on another level. they help with literally everything.
Reply from Mad Casino
Speel hier niet deze casino is zo slecht dat je niks wint in 1 dag 400 euro erin en heeft mij letterlijk niks gegeven waardeloze casino vieze werkers ze hebben nergens verstand van mensen klaag ze aan als je Unibet en andere casino’s kan aanklagen kan je deze casino ook aanklagen massaal naar ksa eis je geld terug heb gelezen iemand heeft 108000 euro gewonnen en zijn account is geblokkeerd people charge this casino this casino is not correct people go to your laywer believe me this casino you can charge everybody get his right to fight when we dont do that this casino wins dont let this casino win when you want to charge this casino go to ksa en this lawyer its very good loonsteinadvocaten go to Google en search for this lawyer hé is very good and help you with everthing
Reply from Mad Casino
Fake reviews. Scam website.
Despite claiming on Trustpilot to email and deal with complaints this scam site will never pay winnings AND will Confiscate funds.
If you have been stupid enough to deposit to this site contact the bank and raise fraud complaint.
If you are reading here before depositing don’t deposit. Look at all the fake / paid reviews.
AVOID AVOID AVOID
Reply from Mad Casino
Mad Casino offers fun games, smooth gameplay, and a wide variety of choices for enjoyable entertainment.
Reply from Mad Casino
MadCasino surprised me in a good way. The site is smooth, games run without glitches, and the variety keeps things interesting. My withdrawal went through without issues, and support was quick to respond when I had a question. Overall, it feels fair and reliable. I actually enjoy playing here.
Reply from Mad Casino
Scam casino with rigged games, bonus payouts are an absolute joke and these knobs need closing down. STAY FAR AWAY from this pathetic scam site
Reply from Mad Casino
I tried MadCasino and honestly I found it quite interesting. There are plenty of games available, from slots to sports, and the odds felt fair enough to give some good wins. I also liked the welcome bonus for new users, which makes it easier to explore the website and try things out. The platform looks legit, and the withdrawal process was smooth in my experience. Whenever I had a question, the customer support was very responsive and helpful.
Reply from Mad Casino
My experience was pleasant. The games are easy to understand and follow. I would reccomend Mad Casino because of the convenience that you can play and potentially win money.
Reply from Mad Casino
Stay away The slots on this site are absolutely fixed. They don't play the same as other REAL casinos do. You never hit a feature for free spins. Should be closed down. These posative reviews are false on here.
Reply from Mad Casino
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