no reply on phone and takes 2 weeks to…
no reply on phone and takes 2 weeks to receive a reply?
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Written by the company
Av. Espioca, 118, 46460, Silla, Valencia, Spain
Replied to 68% of negative reviews
Typically takes over 1 month to reply
no reply on phone and takes 2 weeks to receive a reply?
Don't buy anything from them. We bought a table in January, and we haven't received anything yet. They just stall, and rarely respond to emails and calls. We bought a table of 1000 euros, and never received it. And their support is non existent.
We are still trying to get our money back
I ordered a wooden console at the beginning of July 2025. The delivery date was postponed twice. Last delivery date in late July. We are at the beginning of September and I still don't have the product I ordered and paid! And I don't know when it will be delivered, if at all. They don't even answer my emails anymore. TO AVOID!
I ordered a bed head and bed side tables for a bit more than 700 euros. The expected delivery was to be on the 15th July. We are now the 8th of August and still nothing. I asked at the end of July, Wabi Home by email, to make sure that it is being delivered before the 8th of August as I was going to be on holidays until the end of August. There response was : the package is getting ready in our warehouse. The delivery company will let you know 30 minutes before getting to your place.
Which was not what I asked... 30min is not a notice delivery when you are supposed to receive a BIG head bed, heavy and fragile ! I asked again to make sure that they tell the delivery company to deliver before the 8th of august. They never replied. I saw that the order is now being delivered except the XPO delivery company says that it will deliver on a Friday night at 11pm... When I will be away. Wabi home is not responding, the delivery company neither... So this is not great communication!!! They are going to be at the front of my door, when I am away for 2 weeks... Waste of time for the delivery company! And How knows where my package will end up ! For more that 700 euros this is not a great service !!! I tried to call them on their Spanish number, they never replied ! To avoid !!
It took more time than expected ( 1 month more), but the wood table was good.
Reply from Wabi Home
The delivery was 3 weeks later than the originally predicted date, but the headboard I ordered eventually came, and looks beautiful. I was already aware of the 5 month delivery times when I placed the order, and from the other reviews here, I expected further delays, but I have no regrets since the product is exactly as in the pictures, and exactly what I wanted. Definitely worth buying if you are not in a hurry.
Reply from Wabi Home
Ordered a bed end of October 2024 they kept extend the delivery date forward, now end of April 2025 still no date for the delivery. I am happy that I ordered via PayPal so I can refund my payment, as no delivery made.
I ordered a sofa at the beginning of December and still no news at the end of March! The customer service does not reply after multiple emails or share any updates on the delivery situation. Do not buy from this site!!
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