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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its helpfulness, straightforwardness, and efficiency. Many reviewers specifically commend the staff for their welcoming, respectful, and attentive approach, noting that they clearly explain procedures and patiently answer questions. Consumers also appreciate the professionalism and high standards demonstrated throughout their interactions with the company. People frequently mention feeling at ease and comfortable during the testing process, often due to the kindness and care of specific staff members. Reviewers also value the promptness of the service, from scheduling appointments to receiving results. However, some consumers have reported issues with contacting the company. Despite this, the company is also appreciated for its ethical approach.

Based on these reviews

Rated 5 out of 5 stars
Verified

Swift and simple process. So happy to know that my gut instinct what correct. Sadly lost the pregnancy just after getting the results, but I feel somewhat at peace knowing the gender and being able to... See more

Rated 5 out of 5 stars

Had appointment with Paula today she was amazing,im an anxious person at times she put me at ease within minutes she so caring we had a good natter & a good laugh shes a credit to the company you don... See more

Rated 5 out of 5 stars

I've recently had some testing done at alphabiolabs I had a lady called Paula, at first I felt a bit un easy and very nervous Paula made me feel very welcoming and made me feel very settled. Would d... See more

Rated 5 out of 5 stars

From start to finish, the staff made the experience as stress free and comfortable as possible. Steven who was my call handler explained the entire process and answered all my questions and concerns... See more

Rated 5 out of 5 stars
Verified

I paid less amount because I was providing a sample of an additional child, they advised me well the way to go about it and the sample was shipped from Africa through DHL and arrived directly to them... See more

Rated 5 out of 5 stars
Verified

I’ve used this company 3 times. My 1st experience was excellent. Nothing was too much trouble. My 1st test was inconclusive, through no fault of Alphabiolabs. When I called in, the lady who took the c... See more

Rated 5 out of 5 stars
Verified

So happy with my experience for my gender reveal for my first baby. Such a quick delivery of the blood test kit literally the next day. Very easy instructions and I was able to do this by myself. Real... See more

Rated 5 out of 5 stars

Bev arrived to my house late due to motorway being blocked by police, not only did I get a phone call I also got countless apologies from bev. She respect my house and family (5months)... Made him aw... See more

Rated 5 out of 5 stars

I’ve had nearly 50 years of doubt in my mind and all it took was a DNA test from this company to settle all my doubts. I would highly recommend this company and results were so quick and easy 100% pos... See more

Rated 5 out of 5 stars

I was satisfied with the timeline they promised and delivered and also the process was quite easier than I thought. I thought it would be complicated but everything went smoothly

Rated 5 out of 5 stars
Verified

Very simple, straightforward process even though my test were in 2 different countries. The speed of delivery was very efficient as was the speed of results. Very happy with the whole process.

Rated 5 out of 5 stars
Verified

⭐️⭐️⭐️⭐️⭐️ I did my DNA test here and I’m very satisfied with the service. The report was clear and delivered quickly, and the staff were very helpful and professional. I would definitely recommend t... See more

Rated 3 out of 5 stars

Timings and explanations were acceptable, that's the positive. Had lady whose pants kept exposing herself when bending 😳 also dug needle into arm, withdrew a fair amount of blood, then decided it mig... See more

Company replied

Rated 5 out of 5 stars
Verified

I wanted to finally put the question to rest: are my twins identical or not? So I reached out to AlphaBiolabs, and they were incredibly helpful throughout the process. The Twin DNA Zygosity Tes... See more

Rated 5 out of 5 stars

I needed half sibling genetic testing done for a legal matter - their service was super helpful and straightforward and covered all my legal requirements. The postal results for one of the partie... See more

Rated 5 out of 5 stars

Excellent service and prompt timing for my home visit very pleased with the service by the professional qualified nurse. She even went on to put on shoe coverings so our carpets don’t get dirty 🥰

Rated 5 out of 5 stars

Paula was amazing; we had a home visit for a prenatal DNA. I was so nervous but she was so lovely and made myself and other half feel extremely comfortable. Everything was professional but also extrem... See more

Rated 5 out of 5 stars

The staff was welcoming, respectful and attentive. Again, the staff explained things clearly and answered questions patiently. Also, the check-in process was smooth and timely. I honestly appreciate... See more

Rated 5 out of 5 stars
Verified

When I went to the medical centre for my DNA test, l was met by courteous staff and received prompt attention. Also the DNA results arrived promptly and l am quite pleased with that.

Rated 5 out of 5 stars

Paula was a great person, she was patience, took me through the questionnaires well and constantly kept reassuring me. She was 10/10.

Rated 5 out of 5 stars

Such a pleasant experience , lovely lady explained the process for me and told me how long the results would take to come back. Would highly recommend. 5 star service 🌟

Rated 5 out of 5 stars

I had a great experience with Alphabiolab, they are flexible and very professional, quick in response to all my questions. Paula, the lady who came to collect my sample was very friendly and respect... See more

Rated 5 out of 5 stars
Invited

A very straightforward service and the website was easy to navigate. Nothing negative to say about my experience at all. I was informed every step of the way and the results were returned very quick.... See more

Rated 5 out of 5 stars

Had to have a Court issued DNA test, I was worried going in but Paula was so friendly and easy going she made the experience overall outstanding, Seen a hour early and the whole thing took no more tha... See more

Rated 5 out of 5 stars

Jemma was fantastic. Felt abit nervous about my test but she made me feel very comfortable and explained the whole process in detail. 5 stars to this lady she was awesome!!! A+++

Rated 5 out of 5 stars

Hi, well Paula was amazing put my mind at ease with all the information I needed and more really made for the whole experience to be pleasant and stressless so thanks Paula

Rated 5 out of 5 stars

Great experience, Paula made me feel so at ease and confident in the samples being taken. Would absolutely recommend!

Rated 5 out of 5 stars

The service I received today was great, Corin, was very nice and polite. Everything was done quickly in a professional manner.

Rated 5 out of 5 stars
Verified

Fast and efficient service results were in clear format that I understood, would recommend

Rated 5 out of 5 stars

Paula really put me at ease and made me feel comfortable. Very kind and professional.

Rated 5 out of 5 stars

Super support and very helpful i highly recommend She was absolutely a star i cant write enough how good she was

Rated 5 out of 5 stars

I really appreciate your nice service. I am very happy

Rated 5 out of 5 stars

Paula was excellent. Professional diligent caring and fun Case ref C368682

Rated 5 out of 5 stars

Lindsay was absolutely lovely in a stressful situation. Extremely professional and efficient. Couldn't have been easier.

Rated 5 out of 5 stars

My experience was great. The lady was lovely. She made the whole thing easy for me. She was excellent.

Rated 5 out of 5 stars
Verified

Good communication and reliable information's, at a very good value, and a short time for the results. Definitely recommend!

Rated 5 out of 5 stars

This is my 1st experience with AlphaBiolab and they were nothing but amazing and showed extremely high standards. The nurse was friendly and enthusiastic. She arrived 10 minute early and ran me throug... See more

Rated 4 out of 5 stars
Verified

Good and fast service via email. I just found it misleading to sell on the website the idea that you can take the exam at any time, considering that it can only be taken on Wednesdays. Other than that... See more

Rated 5 out of 5 stars

Easy to schedule, easy to find office, reception was helpful, and the nurse was quick and clear. The office was simple but did not need to be more.

Rated 5 out of 5 stars

Gemma Dearden consistently returned my calls and reassured me that everything was on track despite hitches in the initial sample collection. It is very challenging to request DNA testing when you are... See more

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Company details

  1. Paternity Testing Service
  2. Drug Testing Service
  3. Genealogist
  4. Medical Laboratory
  5. STD Testing Service

About AlphaBiolabs

Written by the company

AlphaBiolabs
  • Home of the UK’s most popular paternity test
  • Award-winning, accredited laboratory
  • All testing performed in the UK
  • Rapid results guaranteed
  • 100% accurate and reliable
  • Easy-to-use home test kits

Contact info

Use our exclusive discount codes

Get up to £50 off your test!

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Hair sample

Hi, well Paula was amazing put my mind at ease with all the information I needed and more really made for the whole experience to be pleasant and stressless so thanks Paula

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and prompt timing for…

Excellent service and prompt timing for my home visit very pleased with the service by the professional qualified nurse. She even went on to put on shoe coverings so our carpets don’t get dirty 🥰

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I had a great experience with Alphabiolab, they are flexible and very professional, quick in response to all my questions. Paula, the lady who came to collect my sample was very friendly and respectful to myself and home.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Bev came to my house and was respectful.

Bev arrived to my house late due to motorway being blocked by police, not only did I get a phone call I also got countless apologies from bev.
She respect my house and family (5months)... Made him aware she was okay and safe with him!... also got a smile and laugh!... Bev then talked me through what was going to happen and then processed with care and consideration for my 4 year upstairs as I didnt want her to see what was happening. Bev was very respectable and amazing throughout the process and I give an amazing recommendation and hope she comes back! 100% recommend bev! 10/10 service! 💯

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Such a pleasant experience

Such a pleasant experience , lovely lady explained the process for me and told me how long the results would take to come back. Would highly recommend. 5 star service 🌟

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Very bad

Very bad
Absolutely terrible service. I went for a DNA test and they failed to handle the BD1 form properly. Instead of sorting it out on the day, they told me to email things myself, which is not court valid. Now they’ve pushed me to travel to Leeds for a new appointment. Completely unprofessional and a waste of time.

September 8, 2025
Unprompted review
AlphaBiolabs logo

Reply from AlphaBiolabs

Hello Abhishek, thank you for your review. In order for us to look into this, could you please contact us directly and provide your name & case reference number? This will help us locate your case information in our system. You can reach us on 0333 600 1300 or info@alphabiolabs.com. Thanks.

UPDATE 17/09/25

Hello Abishek,

As advised both on the telephone and in person at your appointment, the court issues the BD1 form and there are sections that need completing, including a photograph of the sample donor, before we are allowed to proceed with the sample collection and testing,

As you presented us with a blank form at your first appointment, we were not legally able to proceed with the sample collection.

We were pleased that we had everything we required at your rearranged appointment, and that we were also able to help you with photocopying some of your other documents.

Rated 1 out of 5 stars
Invited

you’s where a complete joke tbh i gave…

you’s where a complete joke tbh i gave you the correct address in an email to
which you got wrong and sent it to the wrong address and didn’t take the time to call me and let me know i had to call you guys 5days after my package was supposed to arrive to which you stated human error that isn’t human error that is stupidity

August 8, 2025
AlphaBiolabs logo

Reply from AlphaBiolabs

Hi Jonathon, thank you for your review. We're sorry to hear about the issues with your kit delivery. If you haven't already, could you please contact us directly so that we can look into this for you? You can reach us on 0333 600 1300 or info@alphabiolabs.com. Thanks.

UPDATE 09/09/25

Thank you for your review.

We're sorry to hear that you're unhappy with your experience, but we’d like to clarify that we did reach out directly via email on 08/08/2025 in response to your initial complaint.

In that email, we explained that the tracking for your original order was not updated promptly by the courier, which led to some confusion and an incorrect update from our customer service team. We also confirmed that your kit, shipped on 01/08/2025, was sent to the updated address you provided and was successfully signed for on 06/08/2025.

As a gesture of goodwill for the delay, we offered a refund of £9.95 for the Next Working Day Courier service. Unfortunately, we did not receive a response to that message.

If there’s anything further we can do to resolve this, please don’t hesitate to get back in touch. We’d be happy to assist.

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