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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the staff's friendliness, kindness, and professionalism. Consumers felt welcome and comfortable, with staff members clearly explaining procedures and patiently answering questions. People also appreciated the ease and efficiency of the overall process, from scheduling to sample collection and result delivery. The company's commitment to ethical practices and exceptional customer service also stood out. Reviewers specifically mentioned the helpfulness and responsiveness of the customer service team. While some reviewers reported issues with contacting the company, the overwhelming consensus is that the company provides a positive and reliable experience.

Based on these reviews

Rated 5 out of 5 stars

From start to finish, the staff made the experience as stress free and comfortable as possible. Steven who was my call handler explained the entire process and answered all my questions and concerns... See more

Rated 5 out of 5 stars
Verified

I paid less amount because I was providing a sample of an additional child, they advised me well the way to go about it and the sample was shipped from Africa through DHL and arrived directly to them... See more

Rated 5 out of 5 stars
Verified

So happy with my experience for my gender reveal for my first baby. Such a quick delivery of the blood test kit literally the next day. Very easy instructions and I was able to do this by myself. Real... See more

Rated 5 out of 5 stars
Verified

I’ve used this company 3 times. My 1st experience was excellent. Nothing was too much trouble. My 1st test was inconclusive, through no fault of Alphabiolabs. When I called in, the lady who took the c... See more

Rated 5 out of 5 stars

I was satisfied with the timeline they promised and delivered and also the process was quite easier than I thought. I thought it would be complicated but everything went smoothly

Rated 5 out of 5 stars

I’ve had nearly 50 years of doubt in my mind and all it took was a DNA test from this company to settle all my doubts. I would highly recommend this company and results were so quick and easy 100% pos... See more

Rated 5 out of 5 stars

Bev arrived to my house late due to motorway being blocked by police, not only did I get a phone call I also got countless apologies from bev. She respect my house and family (5months)... Made him aw... See more

Rated 5 out of 5 stars
Verified

Very simple, straightforward process even though my test were in 2 different countries. The speed of delivery was very efficient as was the speed of results. Very happy with the whole process.

Rated 5 out of 5 stars
Verified

⭐️⭐️⭐️⭐️⭐️ I did my DNA test here and I’m very satisfied with the service. The report was clear and delivered quickly, and the staff were very helpful and professional. I would definitely recommend t... See more

Rated 5 out of 5 stars

Easy car parking just outside the office. Friendly and kind staff. She explained to me clearly that my samples will be sent to their lab and if sample from Zi.babwe has already arrived then results... See more

Rated 3 out of 5 stars

Timings and explanations were acceptable, that's the positive. Had lady whose pants kept exposing herself when bending 😳 also dug needle into arm, withdrew a fair amount of blood, then decided it mig... See more

Company replied

Rated 5 out of 5 stars
Verified

I wanted to finally put the question to rest: are my twins identical or not? So I reached out to AlphaBiolabs, and they were incredibly helpful throughout the process. The Twin DNA Zygosity Tes... See more

Rated 5 out of 5 stars

Excellent service and prompt timing for my home visit very pleased with the service by the professional qualified nurse. She even went on to put on shoe coverings so our carpets don’t get dirty 🥰

Rated 5 out of 5 stars

I needed half sibling genetic testing done for a legal matter - their service was super helpful and straightforward and covered all my legal requirements. The postal results for one of the partie... See more

Rated 5 out of 5 stars

The staff was welcoming, respectful and attentive. Again, the staff explained things clearly and answered questions patiently. Also, the check-in process was smooth and timely. I honestly appreciate... See more

Rated 5 out of 5 stars

Excellent friendly, comfortable, relaxing environment. Made me feel welcome, all staff especially the staff member who carried out the procedure, explained everything she could very clear. Friendly a... See more

Rated 5 out of 5 stars

Paula was amazing; we had a home visit for a prenatal DNA. I was so nervous but she was so lovely and made myself and other half feel extremely comfortable. Everything was professional but also extrem... See more

Rated 5 out of 5 stars

Paula was spot on, she was respectful to my home as well as me as a person, friendly, very easy to chat to, nothing was too much trouble. Answered all my questions with nothing but genuine kindness, p... See more

Rated 5 out of 5 stars

I just want to say a big thankyou to alpha bio labs . what an amazing company . I would highly recommend them . Lovely polite helpful service and very helpful on the phone . quick testing and results... See more

Rated 5 out of 5 stars

Paula was a great person, she was patience, took me through the questionnaires well and constantly kept reassuring me. She was 10/10.

Rated 5 out of 5 stars
Verified

When I went to the medical centre for my DNA test, l was met by courteous staff and received prompt attention. Also the DNA results arrived promptly and l am quite pleased with that.

Rated 5 out of 5 stars

I had a great experience with Alphabiolab, they are flexible and very professional, quick in response to all my questions. Paula, the lady who came to collect my sample was very friendly and respect... See more

Rated 5 out of 5 stars

Such a pleasant experience , lovely lady explained the process for me and told me how long the results would take to come back. Would highly recommend. 5 star service 🌟

Rated 5 out of 5 stars

Jemma was fantastic. Felt abit nervous about my test but she made me feel very comfortable and explained the whole process in detail. 5 stars to this lady she was awesome!!! A+++

Rated 5 out of 5 stars
Invited

A very straightforward service and the website was easy to navigate. Nothing negative to say about my experience at all. I was informed every step of the way and the results were returned very quick.... See more

Rated 5 out of 5 stars

I recently used AlphaBiolabs for a prenatal paternity test, and I’ve been impressed with their professionalism, speed, and communication throughout the process. The kit was easy to use, the instru... See more

Rated 5 out of 5 stars

Paula really put me at ease and made me feel comfortable. Very kind and professional.

Rated 5 out of 5 stars

Great experience, Paula made me feel so at ease and confident in the samples being taken. Would absolutely recommend!

Rated 5 out of 5 stars

Hi, well Paula was amazing put my mind at ease with all the information I needed and more really made for the whole experience to be pleasant and stressless so thanks Paula

Rated 5 out of 5 stars

The service I received today was great, Corin, was very nice and polite. Everything was done quickly in a professional manner.

Rated 5 out of 5 stars

Paula was excellent. Professional diligent caring and fun Case ref C368682

Rated 5 out of 5 stars

Super support and very helpful i highly recommend She was absolutely a star i cant write enough how good she was

Rated 5 out of 5 stars
Verified

Everything was quick straight forward. Easy to use and result were clear and protected when you got them.

Rated 5 out of 5 stars

My experience was great. The lady was lovely. She made the whole thing easy for me. She was excellent.

Rated 5 out of 5 stars
Verified

Good communication and reliable information's, at a very good value, and a short time for the results. Definitely recommend!

Rated 5 out of 5 stars

This is my 1st experience with AlphaBiolab and they were nothing but amazing and showed extremely high standards. The nurse was friendly and enthusiastic. She arrived 10 minute early and ran me throug... See more

Rated 4 out of 5 stars
Verified

Good and fast service via email. I just found it misleading to sell on the website the idea that you can take the exam at any time, considering that it can only be taken on Wednesdays. Other than that... See more

Rated 5 out of 5 stars

Easy to schedule, easy to find office, reception was helpful, and the nurse was quick and clear. The office was simple but did not need to be more.

Rated 5 out of 5 stars

Gemma Dearden consistently returned my calls and reassured me that everything was on track despite hitches in the initial sample collection. It is very challenging to request DNA testing when you are... See more

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Company details

  1. Paternity Testing Service
  2. Drug Testing Service
  3. Genealogist
  4. Medical Laboratory
  5. STD Testing Service

About AlphaBiolabs

Written by the company

AlphaBiolabs
  • Home of the UK’s most popular paternity test
  • Award-winning, accredited laboratory
  • All testing performed in the UK
  • Rapid results guaranteed
  • 100% accurate and reliable
  • Easy-to-use home test kits

Contact info

Use our exclusive discount codes

Get up to £50 off your test!

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Swift and simple process

Swift and simple process. So happy to know that my gut instinct what correct. Sadly lost the pregnancy just after getting the results, but I feel somewhat at peace knowing the gender and being able to grieve her loss properly rather than wondering forever. Test completed and sent at 7+1, results received 7+6, pregnancy loss at 8+1.

October 8, 2025
Rated 5 out of 5 stars

Had appointment with Paula today she…

Had appointment with Paula today she was amazing,im an anxious person at times she put me at ease within minutes she so caring we had a good natter & a good laugh shes a credit to the company you dont meet many people like Paula
Thank you so much.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

I've recently had some testing done at…

I've recently had some testing done at alphabiolabs I had a lady called Paula, at first I felt a bit un easy and very nervous Paula made me feel very welcoming and made me feel very settled.
Would def recommend any testing to be done at alphabiolabs

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Had to have a Court issued DNA test

Had to have a Court issued DNA test, I was worried going in but Paula was so friendly and easy going she made the experience overall outstanding, Seen a hour early and the whole thing took no more than 10 minutes, All my concerns were squashed at the door and she really helped me feel at ease, Thank you Paula!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Staff made all the difference!!

From start to finish, the staff made the experience as stress free and comfortable as possible. Steven who was my call handler explained the entire process and answered all my questions and concerns. Was very patient.

Then I met the WONDERFUL Tracey who again was so patient and knows about the entire process. She made me feel totally at ease during a process that I thought would have been somewhat daunting. A lovely and professional collector with a real human touch. Thoroughly recommend! Hope the rest of you are fortunate enough to experience the same members of staff!!

October 16, 2025
Unprompted review

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