Hello Brandon,

We appreciate you taking the time to share your experience. We want to assure you that all account-related decisions are made carefully, following our established terms and conditions. We always aim to communicate clearly with our players about any actions taken.

For specific details regarding your account, please refer to the information provided in your latest support ticket. If you have any further questions or concerns, feel free to open a new request. We will be more than happy to assist you.