New site and one of the worst Iv used
New site and one of the worst Iv used.
- they dont follow responsible gaming
- very slow e mail response time
- On line chat doesnt have any answers, ever
- I will be reporting them to CA Attorney General
Reply from SweepsRoyal Casino
Hi Brandon
We’re sorry your experience with our site has left you feeling this way and we appreciate you sharing your concerns
We do follow responsible gaming standards and all requests for limits or exclusions are handled by our compliance team according to policy
Email response times can vary but every message is logged and answered and our live chat agents can escalate questions they can’t answer themselves
If you’d like us to review your account or specific requests please email support@sweepsroyal.com
so our team can provide a direct response
Kind regards
SweepsRoyal Casino