Zdravko Jovanovic

Fast shipping (free if you spend over $100), discount codes often available and gifts that are included if you spend over a certain amount (and we are not talking cheap gifts, or small samples!).
Usually more affordable then other retailers.

The only information that I am having trouble finding is the 100% authenticity of products and them being authorized as a retailer for these very expensive brands- like SkinMedica.
Hence: 4/5

Excellent customer support, prices, delivery options and time - very reliable customer service! Highly recommend!

Today I had the pleasure of speaking with Tracy from TD Visa’s customer service team, and I truly felt listened to and supported.

Tracy was professional, patient, and kind and really took the time to understand my situation without judgment and offered clear guidance, advice and assistance with great attentiveness and compassion.

In an age where customer service often feels rushed or impersonal, Tracy stood out for her warmth, clarity, and humanity.

Her support made a meaningful difference during a personally challenging time, and I left the call feeling not only helped, but also seen and heard.

I believe we should take the time to write reviews like this because people like Tracy deserve to be recognized.

TD Visa is fortunate to have someone of her caliber on their team.


Thank you again, Tracy! 🫶🏼

When I unintentionally misconfigured a technical setting, I did what most would do, I, of course, tried to fix it myself.

But, due to my utter lack of background in coding, I quickly realized I was out of my depth.

So, I reached out to Titan’s support team and was met with kindness and prompt replies, but the guidance, though well-intentioned, was highly technical and ultimately inaccessible to someone without programming fluency.

Enter Madi at name dot com!!! 😃🥳🤩

With him, I had a complete transformation of the experience!

This agent demonstrated precisely what outstanding support looks like:

He was clear, calm, patient, and effective and so what had previously felt like a frustrating maze of unfamiliar jargon suddenly became very manageable (and do I dare say- fun 😁).

He didn’t just walk me through the solution but managed to translate complexity into clarity without oversimplifying, and he did so with stellar empathy and respect.

As a professor, I spend a great deal of time thinking about how to communicate complex ideas clearly and constructively and Mr. Madi’s support embodied those very principles.

He taught without lecturing, assisted without condescending, and resolved the issue with both precision and kindness.

It’s not often that technical support leaves a lasting impression on me, especially to the point of making me write a review about it, but in this case, it did.

Madi offered not just a solution, but a model of how user support ought to be: human-centered, expertly delivered, and grounded in genuine care.

Quite frankly, If I were in a leadership position at Namewhether as CEO, Head of Support, or Director of Training, I would certainly take notice of professionals like Madi.

In my humble (professional) opinion, his clarity, patience, and ability to translate technical complexity into accessible guidance reflect not just excellent support, but excellent pedagogy.

Individuals like him shouldn’t simply be resolving issues, they should be teaching others how to approach customers and offer support with the same level of precision, empathy, and effectiveness.

I hope that- NAME dot com - takes notice because Madi’s approach is the kind that should be utilized in how support teams are trained across the organization!

Following a near-fatal accident in late 2021 and a long, complex recovery process involving significant cognitive rehabilitation, I have worked tirelessly to restore balance to every aspect of my life, which, of course, includes my finances.

In this context, I sought out credit-building tools to help repair and rebuild my credit profile, and that search ultimately led me to Spring Financial.

I initially joined Spring Financial through a high-pressure sales experience.

After a lengthy phone call with EasyFinancial regarding a small personal loan intended solely for credit-building purposes, I was abruptly transferred to Spring Financial.

The agent I was connected with employed aggressive and coercive tactics, and made it extremely difficult to pause or reconsider.
(One can only imagine how little Spring Financial compensates their agents, that they feel compelled to resort to such pressure in order to earn commission and a livable wage).

Despite my serious reservations, I agreed to enroll in the Foundation program, under the impression it would offer the credit bureau reporting necessary to support my recovery.

Regrettably, two months into the program, no reporting had been made to either Equifax or TransUnion, which is a failure that fundamentally undermines the program’s stated purpose.

Compounding this disappointment is the excessive $80/month cost, which is the highest I have encountered among credit-building services (which is hardly justified given the absence of results or meaningful support).

When I encountered a payment issue caused by a banking error a few days ago, I was charged an additional $30 fee that the company refused to waive, even as a courtesy.

My attempts to seek clarification or assistance were met with impersonal automated systems and long wait times via chat, rather than direct, human support.

The GOEASY platform, through which the program is managed, is outdated, unintuitive, and lacks the polish one would expect from a financial service of this cost.

However, I would be remiss if I didn’t recognize a singularly positive experience amidst all of this: my interaction with a representative named Angel (very fitting!).

She listened with patience, empathy, and care, and allowed me to fully articulate the context of my concerns, including the deeply personal challenges that brought me to this point.

Angel took immediate, concrete action to help me, and in doing so, offered the first moment of genuine support I had received from the organization.

Her professionalism and compassion stood in stark contrast to the otherwise transactional and mechanical tone of the service.

While I am sincerely grateful for Angel’s help, her exceptional service only highlights the systemic shortcomings of the Foundation program.

Between the lack of credit reporting, excessive fees, poor customer service, and an inferior user experience, I can no longer justify remaining enrolled.

Being a proud Canadian 🇨🇦 🍁I always prefer using Canadian (owned) services, but sadly I do not recommend this service to others (especially not to those who, like me, are navigating complex personal or financial recovery).

Luckly, much more transparent, affordable, and effective credit-building options do exist, and they do so without exploiting vulnerability or relying on pressure-based tactics.

I had an unexpected situation with NSF fees on my account and reached out to TD customer service for help.

I was pleasantly surprised by how understanding and empathetic the agent was.

She took the time to listen to my concerns (I was panicking, I admit) and, after a very quick discussion, waived the fees as a one-time courtesy!

I truly appreciate her willingness to help me and resolve the issue promptly.

This kind of customer service is rare, and am extremely grateful for their support.

It is not often that companies go out of their way to help you when you’re doing your best to stay on track.

Thank you, TD, for making a stressful situation much easier to handle.

I remain a loyal customer because of this experience

I contacted Bell Mobility’s customer support regarding a frustrating issue with double-billing and I was ready to escalate the matter due to the fact that this was not the first time I was double-charged for my Bell Mobility monthly bill.

The agent who entered the chat was Gryan Jay and took over my case.

Needles to say, Gryan was very professional and knowledgeable, but what truly stood out was how genuinely determined he was to help me - without being pushy, mind you- and he went way above and way beyond to resolve the issue efficiently.
His patience, empathy, and calm demeanor saved me time, stress, and a great deal of energy, so I felt genuinely heard and supported (which instantly began to pacify my initial frustration).

It is very rare to encounter someone in customer service who not only understands the issue, but takes such sincere ownership of it, and handles it with such poise.

Gryan’s approach was thorough, reassuring, and incredibly effective.

Finally - and what truly caught me off guard- -in the best way possible - and why I have decided to write here (hopefully a higher up will see and read this), was his closing message after everything had been resolved.

From the official transcript:

Gryan Jay: “I should be the one thanking you. You’re one of the nicest and most patient customers that I’ve spoken with today. I want you to know that I really appreciate your kindness. Is there anything else that I can help you with?” 🥹😀

That message stopped me in my tracks. It was unexpected, sincere, and honestly, it made my day.

This is exactly how customer support should be done - empathetic, appreciative, attentive, respectful, and genuinely eager and actually happy to help customers and resolve their concerns.

He turned a stressful situation into a surprisingly heartwarming experience!

So here it is: Gryan Jay deserves to be celebrated! 🥳😀

Bell Mobility is incredibly lucky to have someone like him representing their brand.
He made a lasting impression, and I hope this review finds its way to him and his supervisors.

Thank you again, Gryan!

Account #: 55045546

Beware!

I am currently on ODSP and sought specialist support under OHIP coverage. When I contacted JustAnswer, I was advised that a one-time, fully refundable fee of CA$2 would suffice to connect with a psychologist. There was no indication of further costs. (Screenshots available.)

To my astonishment, however, I was later billed CA$73 without clear consent or explanation. This unanticipated expense was profoundly distressing, especially given my explicit request for free, publicly funded support due to my financial limitations.

I feel both misled and exploited.

I immediately canceled this unwanted subscription and requested a refund, only to be informed by an AI system that I was ineligible for one.

Furthermore, I never engaged with any
specialists nor utilized any services.

I have since contacted customer support for a refund and provided screenshots of the original conversation.

This entire experience has been stressful and disheartening, and I strongly urge anyone in a vulnerable financial position to exercise utmost caution, as the platform is woefully deficient in fee transparency.

Perfidious.

They respond politely but don’t actually give you any real answers.

Avoid

ScentSplit is Simply A M A Z I N G!

Time and time again, they prove why they stand above so many other retailers and fragrance sample services.

First and foremost, their selection is massive—from rare niche gems to beloved designer classics.

Most importantly- Every single fragrance is 100% authentic.

I always compare my ScentSplit samples to full bottles from official retailers, and I’ve never once received an inferior sample in terms of scent profile, sillage, projection, or longevity.



No dilutions, no weird reformulations—just the real deal every time.

Their customer service is stellar and keeps improving.
They’re fast, responsive, and genuinely care about their customers—something that’s becoming increasingly rare.

If you’re a loyal customer, they don’t forget about you. Regulars get perks, discounts, and special offers all the time.

Another huge bonus is free shipping—even to Canada!
When most retailers hit you with absurd shipping fees, this alone makes a world of difference.
+ If you’re in a hurry, they offer faster shipping options for a reasonable fee, so you can get your samples in as little as a day or two.

Samples come in a high quality vials, not cheap plastic.

Their website is beautifully set up, easy to navigate, and - transparent.

It even allows you to switch currencies (in my case, from USD to CAD), the prices become displayed in your currency and you can browse knowing fully well the real price of the products they offer.

The consistency, quality, and customer care I get from ScentSplit are unmatched, but, again, what is the most crucial element in their business set ip and practice is that the samples are authentic.
10/10

Where do I begin! 😅

There are so many awesome things to be said about Canada Vapes- I’ll try to keep it short and concise- and make sure I articulate why I think they deserve such hight praise.

Sadly, It’s rare to find a company like Canada Vapes that not only promises exceptional products and customer service but actually follows through in meaningful, tangible ways.

So, Canada Vapes is one of those rare gems—where their commitment to quality and customer satisfaction isn’t just talk, but something they actively demonstrate in every aspect of their business.

Furthermore, unlike so many vape product shops who offer e-liquids (at more affordable price points usually)- tend to make/sell liquids that are overbearingly sweet or taste like straight up dishwashing detergent 🤮— and are unbearably nauseating - Canada Vapes’ e-liquids and flavors are well-balanced, smooth, and enjoyable without being overpowering.

Furthermore, what sets these guys apart, is their genuine, unwavering commitment to their customers.

• Shipping is always free, fast, and seamless

• You get reward loyalty points on every purchase

• Additionally, every package arrives with a handwritten note of appreciation— and that matters!
(Think about it- someone took the time out of their day to sit down, take out a pen, and personally write a little note to thank me for being their customer! Hell yeah, it matters!).

Also, to me, that speaks volumes about their ethics, integrity, and respect - both for their business and the customers who support it.

This level of sincerity is sadly very rare in today’s world and it’s gestures like these that make every interaction with a customer feel valued, appreciated and respected - many vape product businesses should take notice and learn how customer care is done properly!

To top it off, they always include a little surprise gift—whether it’s a pair of sunglasses 🕶️or a windshield ice scraper 🥶—something useful, practical, and distinctly Canadian. 🇨🇦 🍁

****now, If I had one minor request, it would be for greater accessibility and more competitive pricing on zero-nicotine vape juice.
Given that these formulations contain one less key ingredient, it stands to reason that they should be more affordably priced.
As someone gradually transitioning away from nicotine, a more reasonable cost for a product with fewer components would not only be practical but entirely logical.

Canada Vapes is, as the name suggests- proudly Canadian-owned 🇨🇦, which is not just a point of pride but also a guarantee of strict quality control and regulatory oversight and quality assurance — and all the info is readily and transparently available on their website.

So, to sum it all up: For those seeking high-quality products, impeccable service, and a company that truly values its customers, I wholeheartedly recommend Canada Vapes.

What You get is genuine attention to detail, sincere professionalism, and commitment to excellence - which truly does make them a standout in the industry and a sea of vape shop products in Canada and everywhere and anywhere else in the world- so

10/10

My experience with Spring Financial has been incredibly frustrating and, frankly, disturbing.

While I was simply exploring loan options, they literally, without any authorization on my part, took it upon themselves to sign me up for a loan - without my consent!!!

I later received an email apologizing for this mistake, with Spring Financial acknowledging that it would negatively impact my credit score.

Although they assured me that my score should recover in 60-90 days, that doesn’t undo the unnecessary damage they caused.

The situation has only worsened as I continue to receive calls about this nonexistent loan, despite having no way to access any information or resolve the issue.

Just a few days ago, during an incredibly difficult time for my family, I received another call from them.

My father had just been diagnosed with skin cancer, and we were overwhelmed with calls concerning his treatment and upcoming surgery. As you can imagine, the entire family—extended members included—had gathered together to offer support and navigate this challenging time.

In the midst of this emotional turmoil, I answered an unknown number, assuming it was the oncology clinic calling with important updates.
To my utter dismay, it was someone from Spring Financial, calling about an imaginary loan.

I explained, as kindly as I could, that I wasn’t able to discuss it at that moment and asked her to email me instead.
Yet, she persisted and kept completely ignoring my request.
I had no choice but to disclose the devastating news about my father’s diagnosis, and in doing so, felt that my personal boundaries were not only ignored but violated.
The lack of empathy and understanding in that moment was truly astounding and disgusting!

This entire experience has been distressing, and the relentless calls + their mishandling of my information, has been so frustrating, infuriating and exhaustingly stressful and I would urge anyone considering Spring Financial to proceed with extreme caution.

I recently enrolled in Borrowell’s $25 bi-weekly Credit Builder program and fortunately my experience thus far has been underwhelming.

There are no clear options in app for linking payments or establishing backup payment methods, which seems like a fundamental feature for a service of this nature.

Moreover, the absence of live support agents further adds to the frustration.

All inquiries must be addressed via email, which results in delayed resolutions and a lack of real-time assistance ( I am still waiting for a reply how to link my payment/bank account).

The process feels needlessly convoluted and cumbersome, and fails tragically short of the clarity and support one would expect from a company specializing in financial services- especially of the ones of this nature.

It also seems that customers are unable to access detailed information about their credit-building progress, such as how much of their loan has been paid off.

Amazing app!!! Gives me accurate updates on everything affecting my credit score!

I decided to sign up for KOHO’s credit building and secured credit building programs, and I’ve been really impressed with how quickly my credit score improved.
However, it’s not exactly cheap, so keep that in mind.

The Everything Plan costs $19/month 🫰🏻, and then there are additional fees: $5/month for the credit building, $10/month for secured credit building 🫰🏻and $5/month for “Cover,” which is basically a small emergency fund you can dip into without penalties.

You can, of course, opt out at any time.
You also get your credit score reports.


Other than the costs being pretty high, I think the value is there.

The app itself is really well-designed and easy to use, and I’ve found the customer care and support to be exceptional.

They offer coaching, which has been helpful in guiding me through my credit-building journey.

Plus, there are also some nice perks, like earning 5-6% on your spending balance and 1-2% cashback on your purchases.

I signed up for Spring Financial’s Foundation credit building program hoping it would help me improve my credit score.


Unfortunately, my experience has been far from smooth- and it’s only been a day!

The program itself is very confusing, and the lack of clear communication has made it hard to understand exactly what’s going on with my account.


One of the most frustrating aspects is that whenever I try to reach someone for help, I have to wait in a long queue, which wastes a lot of time.

It feels like there’s very little transparency about the process, and I’m left wondering how to keep track of the payments I’ve made or the total amount still owed.

They also sent me an agreement saying my 1st payment is DECEMBER 1st, 2025?!?!!

It’s also unclear if there is an online dashboard to monitor my progress, where it is, or if I’ll be receiving regular statements to stay informed.

It would be incredibly helpful to have an app phone 📱 or some other way to easily track payments, balances, and credit-building progress!

Overall, I’ve found the customer service and the structure of the program to be less than ideal, and it is so frustrating and I am unsure of how to move forward.
I would really appreciate clearer communication, a more user-friendly system, and better customer support.

Also, as it appears, their basic Foundation $80/month plan is literally you paying them $80/month just so that they can report that to the credit bureaus.
You do not get any money back at the end of the 12 month contract.

$80!!!

For reference: Account Number: 91255

Ps. Ok, just finished talking to a very pleasant agent- sent me another link via txt for “dashboard” and it’s - yet again - just a page where it says “You are now registered to receive your free monthly credit score. You will receive a text to view your first score once we verify your profile.”

What is going on!!!???

I am still waiting for my full refund, and it’s becoming clear these people are scammers! 😡

They sell fake, inauthentic fragrances at exorbitant prices, along with surprise delivery charges of nearly $70 upon arrival.

Despite providing pictures and receipts multiple times (which they continually ask for), I have only received a partial refund—about 1/5 of the initial price I paid.

They continue to delay the rest of my refund!!!

They claim they sell “authentic” fragrances, yet what I received was absolutely foul! 🤢

Instead of resolving my issue, they keep directing me to their positive reviews (which I strongly suspect are fake), as if that somehow justifies the situation.

It’s incredibly frustrating, and I warn others to stay away. These people have no integrity, and I will continue to fight for a resolution.

*Additionally, they keep flagging and removing any negative reviews that expose their dishonest practices. Do yourself a favor and avoid them at all costs.


Order number 25157

Initio Parfums Privé is one of my favourite niche perfume houses, and I recently received my order of Rehab EDP from their USA store (sadly, no locations in Canada).

I’m absolutely impressed! 😍

Yes, it took a little longer to arrive, but there was no rush on my end, especially with the Canada Post strike (which I wholeheartedly supported despite it being a bit of a personal inconvenience for me btw!).
Honestly, I don’t understand why some people are bothered by delivery times—it’s perfume, not something essential like insulin or food!
Plus, shipping was free! I personally prefer a slower, non-expedited delivery over paying extra for overnight shipping any day!

The perfume arrived beautifully packaged, just as you’d expect from a high-end fragrance brand. What initially surprised me, but ultimately impressed me, was the extra care taken in securely wrapping the package with duct tape. 📦

After reading reviews on TrustPilot about previous issues with damaged or leaking items, it’s clear to me now why so much duct tape was used. 😄

But- it also proves that the brand truly listens to customer feedback and that they not only just acknowledge concerns—but also really do take proactive steps to prevent and resolve any potential or existing issues- which is ultimately what truly matters.

Furthermore, I appreciate receiving some lovely holiday gifts with my initial order, which includes: two samples of my choice, four additional 1.5ml discovery set samples, and a 10ml Side Effects sample- oh! and a 90ml Initio PP gift bag! 😍

So, from my experience at least, it’s clear that Initio Parfums Privé really does value its customers and major kudos for that!

Now, a bit of a constructive criticism- if I had to suggest one or two improvements, it would be to offer a more robust customer loyalty program.
While I do appreciate the occasional discount codes and gifts, a more developed and expanded loyalty program could make returning customers feel even more valued.

As some have noticed- the atomizers could be improved (don’t get me wrong- they are by no means defective).

That being said, this is a minor point in what was otherwise a fantastic experience! 🙃♥️
I’ll definitely be shopping here again and would recommend Initio Parfums Privé to anyone looking for a luxury fragrance experience.

I recently opened an account with Chewy Canada to purchase food for my cat, drawn in by their unbeatable prices, amazing deals, and generous loyalty program.

What I didn’t expect was the level of customer service that would leave me utterly amazed and profoundly grateful.

When my order (for authenticity verification purposes, placed on Dec 8, 24- Order #1800273544) which was supposed to arrive by December 9th, was delayed, I reached out to Chewy’s customer service team simply for an update and reassurance that everything was on track.

To my complete shock and absolute awe, they not only provided the information I needed but also refunded 90% of my order – without me asking for anything beyond a status update!!! 😱 😍

This unexpected gesture has left me speechless!!!

I’ve honestly and genuinely have never been so pleasantly surprised by a company’s willingness to go above and beyond for their customers!!!

Obviously - cannot recommend them enough!!! 😍

Their customer service has completely won me over, and I will be a loyal customer for life.

This experience has truly been one of the most positive shocks I’ve ever had in my dealings with any company, in Canada or anywhere in the world!

11/10

I cannot express just how awesome these guys are!!!

As a loyal customer of ScentSplit for quite some time, I can confidently say they set a gold standard for how a business should operate.

Their service has always been impeccable, and even the one issue I encountered—which was entirely due to the Canada Post strike—was handled with such understanding, respect, care, cordiality and professionalism that, although I though impossible to deepen- has indeed deepened my trust in them!

ScentSplit didn’t just notify me of the delay—they proactively reached out before I even had a chance to inquire, immediately sent out a replacement package via another shipping/delivery service ( I received the package today) and kept me informed throughout the entire process.

Moreover, it was quite fast (They are based in USA and I am in Canada) and their attention to detail and commitment to customer satisfaction reflect a level of integrity that is, sadly, all too rare these days.

Furthermore, what also sets these guys apart is their unwavering dedication to authenticity and quality of fragrances they sell.

I am sure that the fragrance community has become all too aware that the retail fragrance industry has been lately and increasingly marred by retailers selling diluted and/or expired, and/or straight up counterfeit fragrance dupes and Scent Split is definitely NOT part of that whole mess.

Every sample and bottle I’ve ordered from them has been 100% genuine, fresh, and in perfect condition - which, as I always do with any retailer I buy from, automatically test against legitimate fragrance bottles I buy or get from the very source: fragrance/designer houses themselves.

The fragrances perform exactly as they should, preserve their sillage, projection, and longevity without any compromise to the scent’s integrity.

This matters because, unfortunately, poorly stored or tampered fragrances have become far too common.

These inferior products (which are now circulating in the retail perfume business community), often lose their strength and/or smell flat or sour, and ultimately undermine the artistry of perfumery itself.

With Scent Split however, I never have had to worry.

I repeat- Their meticulous care ensures that every fragrance is delivered in its purest and most authentic form.

Therefore, they have earned my loyalty for life.

They are not only a trustworthy retailer but also a company that truly values its customers and the craft of fragrance.

I wholeheartedly recommend them to anyone looking for a reliable source of authentic perfumes.

They’ve restored my faith in what this industry can and should be.
10/10

*My most recent
Order No. #31736964