Zdravko Jovanovic

Prior to my arrival in Belgrade, I intended to purchase a eSIM card and add credit in advance to ensure access to various services upon landing. A1: this experience is most likely the first interaction between international travelers and Serbia and its people.

Make it delightful! Be better ambassadors for Serbia, its people, and its citizens!

Upon arriving at Nikola Tesla Airport, I was required to visit the A1 service counter, where a visibly bored and annoyed representative assisted me by verifying my passport and manually activating the number, a procedure I had hoped to avoid.

It worked until I ran out of credit.

I added more money and purchased multiple add-ons, most useless to me and avtotal waste of money (their servicesbut the activation process remained unsuccessful, and I spent hours attempting to resolve the issue.

When I tried to pay for parking via SMS, it did not work. I was notified that the transaction was declined, but I received no explanation or guidance on what I could do about it.

Attempting to provide feedback or interact with automated support on my phone also proved unnecessarily difficult.

But then, when I called customer support, an agent with the most soothing voice by the name of Zoja saved the day, and ultimately my impression of A1, hence a rating of 3 instead of 1.

Ms. Zoja’s professionalism, patience, attentiveness, ability to calm a frustrated customer, and problem-solving skills were truly exemplary. After performing the necessary checks, she explained that Serbia currently does not operate a 5G network and that my phone’s network settings needed to be manually adjusted to function correctly. Remarkably, she even remained on the line and guided me step by step until everything was successfully resolved.

Such a level of dedication and professionalism is exceedingly rare. Ms. Zoja’s expertise, understanding, and genuine commitment not only resolved the technical issues but also significantly improved my impression of A1 and elevated my overall experience.

However, this experience revealed a critical communication gap.

Customers, particularly international users, must be clearly informed that 5G connectivity is not available in Serbia and that devices set to connect automatically to 5G networks may fail to register properly. Proactive communication on this matter would prevent confusion, frustration, and unnecessary service calls.

Employees of Ms. Zoja’s caliber should be recognized and entrusted with teaching, mentoring, and training others!!

Her approach exemplifies best practices in customer relations and technical support and should serve as a model for future training and development. Notably, she assisted me fluently in Serbian, demonstrating both cultural and technical competence.

I want to express my sincere appreciation once again to Ms. Zoja for her outstanding service, professionalism, and dedication. Go Zoja!

EDIT: After charging me for 100 add-ons (none of which which really worked btw) I am saying this for anyone thinking about paying this company to rip you off .- avoid like the plague! 🤬

Knowledgeable, kind, understanding, proactive.

Austrian Ajrlines is my favorite airline and I love how well connected Vienna Airport is- and you experience such amazing, polite, friendly creew members, onmy to be met by airport staff that is so rude, do angry, so unfriendly, it literally makes people petrified to do a simple safety gate procedure!
Many airport staff members always appear so angry, are very unfriendly, and intimidating, which made the whole safety routine procedures at security and boarding unnecessarily stressful!

why?! The passengers are not acting differently than at other destinations and their airports!).

I was not going to say anything and for years I have kept my silence - not anymore after this last trip!


You can do better, Vienna! I know you can!

Classy, great sense of humour, spacious aircrafts, intelligent and funny crew members, delicious food, on flight entertainment!

Love!

I accidentally overpacked and the lady at the check in first asked me to remove some of my stuff, but because I overpacked quickly (emergency trip), and suck at packing, once she saw the mess inside, she was like, “ Ok, I’ll let you go!” (Normally you pay an extra fee).

The onboard flight crew is just as equally polite, cordial, friendly, helpful, knowledgeable, and there ia aomething calming about their presence.

Food is delicious!

And whoever wrote and directed the fly off safety video?
I have never seen a safety instructional video that was actually interesting, but this one is so artfully and interestingly done- It is in a whole different category and deserves prizes!


I will try to find it online!

I cannot say enough good things about this aiine.

Amazing prices, connecting flights, destinations, the staff are beyond amazing and cordial and understanding and welcoming and cordial and compassionate!

One of the best airlines out there!

Bodyshock Pro are extremely reliable, and their prices are consistently reasonable and fair.

I have been a loyal customer for over six months now, and I could not be more satisfied with their exceptional service.

They always offer an outstanding selection of products and never fails to deliver on time.

(When Canada Post was (and is) on strike, they immediately reached out to inform me and graciously offered to accommodate alternative delivery options, which is a level of professionalism and attentiveness that truly sets them apart!).

Their commitment to customer satisfaction is remarkable, and I wholeheartedly recommend BodySchock Pro to anyone seeking quality, dependability, and genuinely caring service.

I found extremely affordable prices and perks, plus discount codes, which are crucial to me, as cosmetic companies charge ridiculous prices.
Very helpful and extremely friendly customer care support team!
10/10

I recently had an issue with an unauthorized purchase on my Klarna account (order ACA96489333).

I contacted my bank, and they forwarded the dispute to Klarna. Klarna handled the situation quickly and professionally.

They notified me promptly that the matter had been resolved in my favor and clearly explained that no further action was required on my part.

I appreciated how transparent and straightforward their communication was, and the entire process was stress-free.

Also, Klarna’s support team showed efficiency, clarity, and professionalism, and I felt fully informed every step of the way.

Highly recommend their services!

Air Canada has held a special place in my life since the age of twelve, when it became the first airline I flew on as my family immigrated to Canada. At that age I was understandably anxious, flying into the unknown and leaving behind everything familiar. My first experience with Air Canada gave me a sense of comfort, safety, and care that left a lasting impression.

Since that moment I have chosen to fly with Air Canada as often as possible. The professionalism, attentiveness, and commitment of its staff continue to distinguish the airline. When complications occur, such as flight delays, the staff respond with efficiency and empathy. Passengers feel supported and never abandoned, which reflects a strong culture of service.

Although I have not had the opportunity to travel in Business or First Class, I often imagine how remarkable such an experience would be, given the quality already evident in Economy. The fact that I aspire to that level of service is itself a measure of the confidence I place in this airline.

From that first flight as a frightened twelve-year-old immigrant to my present day travels, Air Canada has been more than a carrier. It has been a companion in my journey and my story, and it continues to hold that place today. For these reasons I have recommended Air Canada since my first flight, and I will continue to do so with conviction.

Boarding and check-ins were also extremely well organized!

I had an amazing experience with an agent, Killian, who went above and beyond to assist me while showing exemplary patience, understanding, and kindness, which qualities that are, unfortunately, rare in customer service today.

At a time when other credit card providers were repeatedly reporting incorrect balances to the credit bureaus (errors that hurt my credit score due to raising my utilization rate alone!) Canadian Tire Bank was the only institution that stepped in and offered me a credit card at very reasonable rates.

They also assured me that as soon as my score improved, they would be happy to increase my limit, which they did.

As for Canadian Tire, the store, I always have a very pleasant experience!

I had an amazing experience with an agent, Killian, who went above and beyond to assist me while showing exemplary patience, understanding, and kindness (qualities that are, unfortunately, rare in customer service today).

Also, at that time I was undergoing brain injury treatment and when some other credit card providers were repeatedly reporting incorrect balances to the credit bureaus, and these errors hurt my credit score due to high utilization rate alone, Canadian Tire Bank was the only institution that stepped in and offered me a credit card at very reasonable rates, unlike some who are predatory loan sharks.

They also assured me that as soon as my score improved, they would be happy to increase my limit, which they did.

I highly recommend it!

Awesome selection and discount codes are frequent, but not all products get shipped to Canada.... otherwise, I would give you 5/5

Throughout my time using Titan Mail, I have been consistently impressed by the reliability and clarity of the platform, as well as the warmth, patience, and professionalism of your support staff.

Even during a transition away from Titan, I was met with courtesy, expert guidance, and genuine care, which is something that is increasingly rare in the world of tech services.

Ashish handled my recent inquiry with remarkable clarity and kindness.

It is this kind of interaction that earns loyalty, trust, and goodwill.

I can say without hesitation that Titan sets a standard for what customer support should be.

I highly recommend Titan Mail to anyone seeking a secure, professional-grade email service with real humans behind it who truly care. You have built something special, and it shows.

I am not very tech savvy and these people take the time and effort to help you and make sure that their help has actually been fruitful and successful.

Downgraded from 2 to 1 stars.

The issue has not been resolved and they are shifting the blame to paypal.

I sent them an email and basically said “i purchased the card from you, you are responsible for my refund not mastercard or visa or payal! for my refordered a prepaid credit card joker in the amount of $100 from YOU through your website in January of this year.
The total amount charged to my was $107.95.
The order was marked as fulfilled. Order Number:
13346819Order Date: 01/24/2025
Order Total: $107.95 ($100 card + your fees).

However, I never succeeded in registering or using the card and I only recently rediscovered the virtual card while browsing through archived photo albums on my phone.
A screenshot dated April 11, 2025, reminded me that the card had remained unused.
Order Number:13346819
Order Date: 01/24/202515:06:48
Order Total: $100
When I entered the card details, a message appeared instructing me to contact the original vendor.
You are the original vendor. The seller of the product I purchased.
I searched for the original confirmation email, located the invoice, and attempted to use your customer support system.
I also rediscovered prior emails of me asking for the same type of assistance with the same issue with registration and was never offered a concrete solution.
The interface for submitting support support requests was extremely difficult to use.
The contact form froze repeatedly.
Typing within the fields caused delays, skipped characters, and jumbled words. Even after clearing caches, using different browsers, devices.
Pasting text was disabled, which made it impossible to provide a clear description of the issue or to insert transaction history or screenshots.
I then tried to use the live chat option.
Despite multiple attempts, I was disconnected from chat agents without explanation.
On several occasions, the entire interface reset. Conversations were lost.
Agents would leave the session mid-discussion, without prior notice. These repeated difficulties suggested that the platform is designed in a way that in a way thamakes it extremely difficult, if atnot entirely practically impossible for customers to reach resolution and to even begin the process of contacting you in the first place!

Eventually, I was told that YOU could not assist me and that I should contact my financial institution (my method of paymentThis recommendation did not make sense. If you purchase a product from a business and the product turns out to be defective, who is responsible for addressing that issue?The payment method? Or the vendor who sold the product?

How can my payment method PP solve my issue and provide one of the three viable solutions: how can PP help me register the existing card? or issue a new functioning card? or refund the payment?
This advice is both illogical and unreasonable!
They did not issue the card, are not affiliated with its activation system, and have no access to its registration platform. These are not actions a third-party can take. These are actions that YOUR ENTERPRISE alone has the capacity and the responsibility to carry out. Shifting the burden to a third party that played no role in the product’s failure reflects a refusal to accept accountability. That refusal is incompatible with fair business practice and with the minimum ethical standards of consumer commerce.

I am therefore respectfully requesting that one of the following occur: A working replacement card of equal value, or for effective assistance that will allow me to register and use the original card, or for a complete refund of the existing non-functional card for which I paid a total of $107.95.

*The receipt and the order marked as fulfilled was by YOU!
The obligation to resolve the matter belongs to the same party- YOU!

I am not asking for anything beyond what I am rightfully owed.

The current system of communication creates unnecessary delay and confusion and is utterly impossible to use to communicate with your enterprise.

The chat function is slow and unstable.
Support agents are frequently disconnected or reshuffled.
The support form is dysfunctional and inaccessible.
The phone menu is extremely unclear and difficult to navigate. It is a system so dysfunctional and exhausting and many people give up or leave it for another day and forget they made a purchase

* I was in fact delayed in following up only because of a serious medical emergency. That is why I forgot I purchased the card.

If, however, you refuse to respond in good faith or fail to provide a clear and concrete solution, I will resort to submittingformal complaints to the appropriate consumer protection authorities and pursue all other avenues of recourse available to me at the provincial or federal level.

If I could give Turkish Airlines a zillion starts, I would!

I understand that people have had a range of experiences with Turkish Airlines, but mine has been deeply positive and personal, built over years of frequent international travel and often under emotionally and logistically difficult circumstances.

Turkish Airlines has often been my most reliable, and sometimes only, connection to Belgrade, traveling all the way from Canada via carefully timed connecting flights through Europe.

In every instance, I have found their staff—from ticket agents and check-in clerks to flight attendants and pilots—to be exceptionally competent, patient, and kind. They consistently offer what I would call “old-school flight attendant hospitality.” That rare, almost forgotten standard of graciousness and charm that once made flying not only bearable, but actually enjoyable.

I am referring to the kind of thoughtful, unobtrusive, and human-centered service that has become almost extinct in today’s airline industry.

We are now witnessing a troubling erosion of empathy and professional courtesy across most airlines. The conduct of many flight attendants elsewhere has deteriorated so drastically that it is now common to be met with disdain for any small request. I have personally witnessed passengers being hissed at, or passive-aggressively mocked, simply for asking for a glass of water for their child. Politely. When it was safe to do so.

That is incomprehensible.

What makes it worse is the inflated egos and palpable disgust many flight attendants display toward economy class passengers. And from staff who, frankly, fall into the same tax bracket and class structure as the passengers they look down on. Being a flight attendant should never be confused with belonging to a different social class. It is part of the hospitality and customer service industry, and the job often comes with perks like heavily discounted travel or upgrades—but it should never lead to superiority or detachment from the lived experiences of the flying public.

These alarming trends make it all the more important to highlight when an airline consistently rises above them.

This type of behavior, this arrogance, this breakdown of professionalism, I have never experienced with Turkish Airlines.

Quite the opposite.

Their staff maintain poise, patience, and empathy, even when dealing with difficult passengers, unpredictable delays, and crowded flights. That speaks to the quality of their training, but more than that, it reveals a workplace culture grounded in respect and emotional intelligence and overall mentality.

And let’a keep it 💯: recalibration of standards and values within the airline industry is long overdue.

Turkish Airlines is, in my experience, one of the few remaining carriers that continues to uphold those values, both in principle and in practice.

And yes, I will also admit one final thing: I keep choosing Turkish Airlines not solely for all the reasons above, but also because of their gentle and elegant brand design, their comfort, their exceptional food and their love for cats. 🐈

Yes, the cats. Anyone who has traveled through Istanbul’s airport with Turkish Airlines knows exactly what I mean.


11/10

I understand that people have had a range of experiences with Air Serbia, but mine has been deeply positive and personal, built over years of frequent travel, often under emotionally and logistically difficult circumstances.

Air Serbia has often been my most reliable and sometimes only connection to Belgrade. And in every instance, I’ve found their staff, from ticket agents to check-in clerks, flight attendants, and pilots, to be exceptionally competent, patient, and kind.

One experience that I will never forget is when my family and I traveled with my late grandmother. She was elderly, wheelchair-bound, palliative, and often in poor health.

Despite the challenges, we were determined to fulfill her final wish: to return home to Serbia and pass away peacefully, surrounded by loved ones and laid to rest in her country of birth.

This was not a simple journey. She required oxygen onboard, numerous medical clearances, and approvals from doctors in Canada, Switzerland (our layover), and Serbia, not to mention special permissions from every airline and airport involved. And Air Serbia passed with flying colors.

Their team made the impossible possible. From
check-in to landing, the care, respect, and compassion they extended to my grandmother and our entire family left a profound impact.

I will forever be grateful for their role in helping us give her that final one-way flight home.

I find that AirSerbia flight attendants, in particular, embody a warm, old-school hospitality, genuinely caring, attentive, and occasionally adding a lightness to the journey that lifts the spirit.

In all my travels, Air Serbia has also proven practical and dependable: I’ve never experienced lost luggage, onboard meals are consistently good, and service remains strong across the board.

This is my sincere experience, and Air Serbia will always have a special place in my heart for what they did for my family. Their dedication and humanity go far beyond what’s expected of an airline. Thank you, Air Serbia.

I emailed this company again to follow up on my unresolved refund, and YET AGAIN, I received the same generic email response with no real action or resolution. 😡

I have already sent them everything they asked for: my invoice, proof of purchase, photos of the item, and evidence that the fragrance was inauthentic. I was promised a refund, but to this day, they have not refunded me in full.

Still no full refund, Scammers!!!


Still no full resolution from these scammers who sell fake, inauthentic fragrances at very high prices + very expensive surprise delivery charges of almost $70 upon arrival.
I have pictures, receipts which they made me send and send again and again - only to perpetually delay my full refund - and parrot how they sell "authentic" fragrances they DO NOT! What I received is FOUL!) and how i should read their positive reviews- which are most lilely fake as well-and as if somehow that would ameliorate and amend my problem.
Stay away- these people are scammers with no integrity!
I am and will still continue my fight to get my full refund!


Also- they keep flagging my reviews and they get removed!

I seriously question the authenticity of the fragrances.

Customer service is exceptional; very cordial, professional and helpful.

I have been using the Foreo BEAR 2 microcurrent device regularly and truly appreciate its effectiveness, particularly due to the strong 600 microamp current it delivers.

This intensity has the potential to provide a noticeably firming and lifting effect, and enhance my skin’s overall texture and contour: we’ll see in a few months.

The microcurrent massage is invigorating and soothing and has been a valuable addition to my skincare regimen.

In addition to the BEAR 2, I also use Foreo’s microcurrent devices designed specifically for the eyes and lips.

These targeted devices complement the full-face treatment by addressing delicate and often overlooked areas, but again, we’ll see just how effective this device is in the long run.

I find the requirement to install the Foreo app and subscribe in order to access and customize device settings to be utterly absurd, unnecessary and useless (hence 3/5 ⭐️ ).

This extra step can feel cumbersome and detracts from what could otherwise be a seamless user experience.

Streamlining device operation without mandatory subscriptions would significantly improve usability.

Beyond the microcurrent devices, I am a dedicated user of various Foreo skincare products including the Supercharged Serum, Hydrating Mist, and Ultra-Hydrating Overnight Mask, etc. These products complement the microcurrent treatments well and contribute to maintenance of a healthy, radiant complexion.

While I value the innovation and quality across Foreo’s offerings, I would welcome more accessible discount codes and/or promotions. This would enhance customer satisfaction and also encourage continued loyalty.

Overall, Foreo provides a compelling combination of technology and skincare, and I look forward to seeing continued improvements in user experience and value and will adjust my reviews accordingly.