Chewy.com Reviews 12,802

Received a $300 pet door. THIRTY TWO parts were missing! They refused to contact THEIR contractor. I said I was filing a complaint with PayPal. They said if I did I can never shop with them again.... See more

I like dealing with Chewy as a company. Their customer service is excellent, though I have not often had to use it. The problem I have with them is their choice of delivery companies. They use FEDEX... See more

Chewy ships out items fast and has great customer service, however I have an issue with how they pack their items to ship. My main gripe is when I make a large order. Instead of packing item... See more

I love chewy, but , I have several cats and need to save money wherever possible. I tried Advecta plus and found it works as well as the advantage II I usually use. The Advecta is a lot cheaper than... See more

To all Florida Residents that purchase PRESCRIPTION Dog Food & Prescription Medication (Prescriptions needed from a Veterinarian) from Chewy.com, you are being ripped off. The Sate of Florida states... See more

I am making a point to write this review because this company is Super deserving of it. Chewy is far and beyond the competition when it comes to top notch customer service. In the event that you ever... See more

We rescued a sweet 9 year old miniature schnauzer with bladder problems. We took her to a vet that found the issue and did surgery to correct her condition. She required a prescription diet and I st... See more

I've always appreciated Chewy for its quick shipping, great selection and competative pricing. Now, I'm even more impressed. I went online to buy bird seed and updated my Pet's profile because my... See more

I have used Chewy for many, many years. I have only had the absolute best in customer service. They are one of the top companies for caring about their customers & their customers pets in my opinion.... See more

Best customer service on the planet. Period. In this world filled with increasingly horrid business practices, chewy seems to be following a different path, and more businesses should follow their lea... See more

Stellar customer service!! I was taken completely by surprise to receive a beautiful bouquet from Chewy.com after I reported that my cat Rhett had passed so they could update their records on prescri... See more

Chewy is GREAT! Great customer service, I can order the special diet cat food that keeps my cat healthy. Their employee said "It's the best job I've ever had, hands down. They treat me like family"

We've had great experiences with Chewy! They have an incredible return policy (if our pets don't like something they will often just refund us and ask that we donate the item or food) Their customer s... See more

This company has been wonderful to deal with. We've used the Canadian branch for some time now and we've always received quick shipping, the products well packed and any questions promptly answered.... See more

I recently had to cancel my chewy subscription which I've had for some time because I had the unfortunate experience of putting my best friend of 13 years down. Chewy sent me a VERY considerate card o... See more

The convenience and prices. I have several pets and that is very helpful. Any issue I have with an order, customer service immediately made it right. Recently, I lost a dog following a stroke. They se... See more

Deja made my day! My little dog had surgery and needed meds. Even with insurance, it has been pricey. Deja honored my discount code even when I was advised to get a smaller amount of medicine which ch... See more

I placed a fairly large order on 7/19/2025. Sadly, my 19 1/2 year old cat passed away on 9/22/2025. I knew he was passing away on the 21st. I called customer service on the 21st as I hadn't gotten my... See more

I have ordered from Chewy for years. I find their products to be quality and reasonably priced. Their prescription service verifies with my vet and makes ordering medication easy for me. Last week... See more

My cat (Mr.Chow) has diabetes and was dangerously low on insulin. It's the Labor Day weekend and my vet had none available. They told me to contact Chewy.com. Mind you, i'm nervous, never miss an in... See more

This is a wonderful, caring company. My sister missed a payment or had some issue with payment. When she spoke to Chewy and told the operator that she was late on her bills because our father pas... See more

Always the most responsive friendly customer service. Very few companies exist like this in America any more. If your pet does not like the food they will refund the price without a return just ask th... See more

I have been dealing with Chewy for several years and their customer service is exceptional. I get most of my dog’s items from them, including her medications. Everyone you speak with is polite, friend... See more

Love our experience with Chewy. We received a bunch of items from our reoccurring order and calls one of their representatives to let them know that our bunny had passed away and we no longer can use... See more

I wanted to write to say a big Thank You to Chewy. We've received two beautiful bouquets of flowers for the passing of our precious pup Sophie. One was from a representative named Olivia (what a bea... See more

Ordered it yesterday and it arrived today. I bought a hard to source bag of Harlow cat food (10lbs) for a super cheap price with the coupon. Delivery was fast and I totally recommend it. This is the... See more

Products are great, but I will never deal with Chewy again. Accidentally ordered the incorrect auto-ship products (kittens are now cats and needed to update to cat product). Upon realizing within minu... See more

Chewy has ALWAYS had amazing customer service in the past 9 years? I’ve been using them. They always have great prices, everything comes fast, we had 4 dogs, we saved a lot of money and time. We just... See more

Chewy is an amazing company! If you need help, and call, you get in touch with an actual human, and they are so friendly. My family has used Chewy for years, and we have had nothing but great experien... See more

My son and I have been with Chewy for 10 years. The service is fantastic. They've never made any mistakes on my orders. Their prices are lower than Petsmart or Petco. It's about loyalty folks, and kin... See more

Their selection, customer service and Frisco brand are all excellent. We have been ordering from them for over 6 years and wouldn't go anywhere else. And, when my dog passed away a couple of weeks a... See more

Chewy has always been excellent in providing the food for our cats on a predictable schedule at great prices. Today they went far beyond expectations. We recently received an order of prescription die... See more

I purchased 6 months of flea medication for our cat. Sadly, our cat passed away shortly after the purchase was made. I reached out to Chewy.com regarding returning the unopened medication. They respon... See more

Very good company. Customer service is usually great and responds quickly (except for the occasional rude ones who accuse you of causing shipping issues). They need to stop using FedEx shippin... See more

I've referred to chewy quite a few times and each time I'm disappointed by prices. This morning I saw a chicken coop on Facebook through chewy. I got sucked into looking at the price and it was over a... See more

Thank you Chewy for sending my husband and I a beautiful bouquet of roses when my sweet Bentley passed away recently. I had just recently needed to change my pet profiles, and let them know abou... See more

This is one of the most wonderful companies I have ever had the pleasure to order my 4 dogs food, treats medicine and toys from. They are absolutely wonderful in every way and their customer service... See more

My wife and I regularly use chewy for our dog food and medicines. They are always polite and prompt in their shipments. There support is excellent, I would highly recommend them.

I recently had an experience that was very noteworthy…. My cat is on a prescription diet and the food is on auto ship. The veterinary authorization expired and Chewys sent the authorization requ... See more

Chewy is ABSOLUTELY the best service I have ever tried! Not only in the US, but across the globe too! I madly love their attentive human support service, fast delivery, responsible and careful custome... See more

I've been a Chewy member since 2020. I've only run into a couple of issues with my preferred cat food being out of stock when it comes time to confirm my autoship. Overall, I'm happy with the selec... See more

They carry a huge variety of pet supplies at reasonable prices. I’ve had an occasion or two to have to call & their customer service is top notch. My orders are always accurate & arrive with a quickne... See more

Love the comfort of Chewy! I always find something nice for my cat and delivery is super quick, so I never have to worry about planning ahead

I’m honestly blown away by Chewy’s customer service. I left a negative review about a dog food that changed formulas (not their fault), and to my surprise, Chewy reached out to me directly and refun... See more

I gave a Chewy review warning people that the Reveal cat food I ordered were the larger 5.5 oz cans. My cat likes the small cans. I didn't think to send them back to Chewy. But customer service saw... See more

Chewy has the best customer service I’ve ever dealt with, on the rare occasion I needed them. Orders arrive fast, returns are easy, and they’ve even sent surprise touches that made me feel cared for a... See more

I recently received a parcel from Chewy and noticed that one of the food packets inside had a small tear. I immediately reached out to their 24/7 live customer support, and within minutes I was c... See more

I recently had to cancel a prescription subscription for my dog that had passed. When putting in the reason for canceling, I truly thought this was just some form to fill out no one would ever look at... See more

Chewy has a great selection of pet products at good prices. Shipping is usually fast and convenient. Customer service is friendly and quick to respond. Sometimes items go out of stock which can be fru... See more